Embed Size (px)
Citation preview
Lenovo Services Update
Kelly Bowen, Channel Services Marketing Manager – PCG
May 8th, 2017
2
Simplified Portfolio - Topseller Services Transition
6th - Topseller Services removed from WAMO
25th – GBB File on LPN contains standard services only
25th – SmartFind no longer displays Topseller SVC Part Numbers
NOTE: Topseller SVCs will be orderable and appearing in the
Price List
To simplify the Lenovo Services portfolio, PCG & DCG Topseller Services will be removed from the
portfolio on July 1st, 2017.
There is an equivalent standard PN for each Topseller Service part number.
Standard part numbers are compatible with Topseller hardware
April May July
2nd - Withdrawal Letter Released with Topseller Services PNs. EOL
date 07/01/2017
NOTE: Topseller SVCs will be orderable and appearing in the
Price List
1st - Topseller SVC PNs will be EOL in Ordering System.
1st – Topseller SVC PNs will be removed from the Price List File.
NOTE: Orders sold pre-July 1st will still be available for registration.
3
New Services Videos – Simple to Understand
New animated videos for Lenovo Services!
• Why Lenovo Services
• Portfolio Overview
4
NEW Lenovo PCG Services Education Offerings
Lenovo School Year
Warranty
Advanced Exchange
(N Series)
Annual Refresh Program
Basic Accidental
Damage Protection
5
BENEFITS
Enables customers to have coverage when their systems are in
use, NOT when they are still in a box
Available with Depot, Advanced Exchange, Onsite and Accidental Damage Protection
Available on the Education Portfolio: Lenovo N Series, ThinkPad 11e and ThinkPad 13
School Year Term Warranty
Matches the needs of schools and their buying cycles.
Buy School Year Term between January and July, enjoy coverage throughout the upcoming school year, when it counts the most
School Year
Warranty
1YR School Year Warranty
1YR Warranty NO COVERAGE
Feb Mar Apr May Jun July Aug Sept Nov Dec Jan Feb Mar Apr May Jun July
HOW is it different?
6
Advanced Exchange
(N Series)
Provides Next School Day replacement product delivered free of freight charges to your location.
Customer returns defective device in replacement packaging with pre-paid label
BENEFITS
Less expensive than onsite
No need for a school to coordinate a technician onsite visit
Reduces system spares buy
Available on Lenovo N23 and N23 Yoga
Available for up to 4 years of extended warranty support
Replacement device will be a new or refurbished device of the same
model/spec or better.
Defective hardware must be returned within 30 days
Advanced Exchange
1) Contact Lenovo
Customer Service 2) Replacement
Shipped NBD 3) Return Defective
Device w/Prepaid Label
7
Basic Accidental Damage Protection
BENEFITS
Gives School Districts with budget restrictions access to basic ADP
coverage at a lower cost
Available on Lenovo N23, ThinkPad 11e and ThinkPad 13
Available only in School Year Term
Standard ADP with unlimited claims is still be available as a step up
Lower cost Accidental Damage Protection alternative with limited 1 claim per year
Basic Accidental
Damage Protection
8
BENEFITS
Additional resources to help schools prepare devices for the next cycle
i.e. (End of the school year, end of grade testing, returning to school or
from holidays)
Schools are able to comfortably meet tight timelines
Lenovo’s Annual Refresh Program includes:
Standard Refresh:
Detail clean-up and 36 point diagnostic check for all devices
(supports multi-vendor environments)
Pricing: $10 List per device
Advanced Refresh:
Adds re-image service
Pricing: $20 List per device
Annual Refresh Program
Helps schools accommodate collection, repair and redistribution of systems by providing temporary on-site staffing to prepare devices for the next cycle.
Annual Refresh
Program
9
Lenovo Support & Protect PCG Promo Bundles
SUPPORT
Onsite NBD
Keep Your Drive
Premier Support
Sealed Battery*
International Upgrade
PROTECT
Onsite NBD
Keep Your Drive
Premier Support
Sealed Battery*
Accidental Damage Protection
International Upgrade
* Sealed battery included where applicable
• Offers an enhanced customer experience in one easy to sell bundle
• Deeper discount vs. buying services a la carte
• Higher BP1 discount and more lucrative SPIFFs
10
Services Resources to Help you Win!
Lenovo Partner Network Lenovopartnernetwork.com
LEARN
Services Solution Center [email protected]
ASK
Smart Find Tool smartfind.lenovo.com
FIND
AND your Lenovo Services Channel Account Manager!
