LENEL ONGUARD 6.5.624

CLIENT INSTALLATION GUIDE

Document Version: 1.0

Date: 1/22/2013

Version 1.0, 1/22/2013 Microsoft Confidential | Page 2

TABLE OF CONTENTS

TABLE OF CONTENTS ................................................................................................................... 2

DOCUMENT REVISION HISTORY .................................................................................................. 2

NOTICE ............................................................................................................................................ 3

PREREQUISITE STEPS .................................................................................................................. 3

DISABLE UAC ................................................................................................................................ 3 UNINSTALL FOREFRONT TMG/MICROSOFT FIREWALL CLIENT ......................................................... 3

INSTALLATION STEPS .................................................................................................................. 4

DOCUMENT REVISION HISTORY

Date Version Purpose/Description Author

1/22/13 1.0 Initial Draft v-anewar

Version 1.0, 1/22/2013 Microsoft Confidential | Page 3

Notice Windows 8 is NOT supported currently for OnGuard 2012. This application will not work

properly on a Windows 8 machine and LenelSup will not assist with any issues on a Windows 8

machine. When Windows 8 is supported a notice will be sent informing users.

You must follow the Prerequisite steps below prior to installing. Failure to do so will result in a

corrupt installation that will not work properly.

Prerequisite Steps Before attempting the install of OnGuard to 6.5.624 please conduct the following steps to

disable User Account Control and uninstall ForeFront TMG/Microsoft Firewall Client on the

computer due to a conflict these Windows features and the OnGuard software.

Disable UAC

Windows Vista

1. Open User Accounts by clicking the Start button , clicking Control Panel,

clicking User Accounts and Family Safety (or clicking User Accounts, if you are

connected to a network domain), and then clicking User Accounts.

2. Click Turn User Account Control off. If you are prompted for an

administrator password or confirmation, type the password or provide

confirmation.

3. Uncheck the Use User Account Control (UAC) to help protect your

computer to turn off UAC, and then click OK.

4. You will need to restart your computer for UAC to be turned off

Windows 7

1. Open User Account Control Settings by clicking the Start button , and then

clicking Control Panel. In the search box, type uac, and then click Change User

Account Control settings.

2. Move the slider to the Never notify position, and then click OK. If you're

prompted for an administrator password or confirmation, type the password or

provide confirmation.

3. You will need to restart your computer for UAC to be turned off.

Uninstall ForeFront TMG/Microsoft Firewall Client

Windows 7/Vista

1. Click Start>Control Panel

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2. Click Programs and Features

3. Highlight the ForeFront TMG or Microsoft Firewall Client

4. Click Uninstall

Windows XP

1. Click Start>Control Panel (or Start>Settings>Control Panel)

2. Click Add/Remove Programs

3. Highlight the Microsoft Firewall Client or ForeFront TMG

4. Click Uninstall

Installation Steps 1. Temporarily DISABLE SmartScreen Filter. We have seen cases in test where SmartScreen

Filter has attempted to block the download of the installation executable you will be

retrieving in Step 2 below. Once you have successfully downloaded the executable file to

your local machine you may re-ENABLE SmartScreen Filter if desired.

Enable or Disable SmartScreen Filter using Command Bar in IE

Open Internet Explorer and Click on the Command Bar Safety icon button.

To Turn Off SmartScreen Filter

NOTE: This is if it SmartScreen Filter is currently turned on.

Click on SmartScreen Filter and Turn Off SmartScreen Filter. (See screenshot below)

Dot Turn off SmartScreen Filter, and click on OK. (See screenshot below)

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To Turn On SmartScreen Filter

NOTE: This is if it SmartScreen Filter is currently turned off.

Click on SmartScreen Filter and Turn On SmartScreen Filter. (See screenshot below)

Dot Turn on SmartScreen Filter (recommended) and click on OK. (See screenshot

below)

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2. Download the installation package from here. The download window should show the

location of the download. This is important to note as the file will need to be located in

the next step.

3. This will download the OGV6_5_624.exe file. This file will need to be located after the

download completes. (Usually the Desktop or the local Downloads folder)

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4. Now double click the OGV6_5_624.exe file which will open the following dialogue.

5. Click the Unzip button. This will create the LenelInstallationFiles folder on the C:\. This

guide will only refer to the install files being located here. If the path in the Unzip to

folder field was changed go to that folder if the document references

C:\LenelInstallationFiles. The box will show the progress as installation is extracted.

6. When the extraction process is completed a box will pop up stating that 4092 file(s)

unzipped successfully. Click OK on the completion window and click Close on the WinZip

Self-Extractor window.

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7. To start the installation click on Start>Run and type in

C:\LenelInstallationFiles\Setup.exe and click OK

8. When the install starts some software prerequisites may need to be installed. If the

computer requires the software, it will display the window below. Click the Install button

to install the prerequisites software. If this window doesn’t appear skip to the next step.

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9. On the OnGuard 2012 installer click the radio button next to I accept the terms in the

license agreement and click Next.

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10. On the next screen there are 4 options. Unless instructed otherwise choose Client

System.

11. The following screen has questions about system and database configuration. DO NOT

change anything on this screen and click Next.

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12. Next a prompt will show up twice with Browse for Computer as the window name. Both

times click Cancel.

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13. The following window is requesting server information for the security system. Make sure

the location of the License Server is set to SECSQLLNL, the port is 8189 and set the

location of the database to SECSQLLNL (fill out the window so it matches the one below)

and click Next.

14. At this point the wizard has all the information it needs to install to the computer. Click

the Install button to start the software install process.

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15. When the install wizard completes it displays the screen below. Click Finish to complete

the installation.

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16. Next the Setup Assistant will run to configure the computer for the software. To continue

click Start.

17. The Setup Assistant will stop at the Security Utility. This will put in the necessary

exceptions to allow for the software to run. Click the Apply button to start the process.

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18. Finally the Setup Assistant will complete, to finish the process click the Close button.

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19. OnGuard applications can be found in the Start Menu at Start>All Programs>OnGuard

2012.