Lecture Notes Dda3033 Chp 2a Needs Identifications Rfp 30062013

8/13/2019 Lecture Notes Dda3033 Chp 2a Needs Identifications Rfp 30062013

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Real World Example

Vignette: Successful Messaging Services in Poland Polska Telefonia C frowa PTC is Polands leadin wireless services

provider, and maintains Era, the largest mobile network in Poland.

Powered by Sun Internet Mail Services (SIMS), PTC introduced Eranet, amessaging system designed to notify mobile subscribers by cell phone textmessages when they have new e-mail. They expanded offerings tocustomers by delivering two-way SMS services. A detailed needsassessment was a key to this successful initiative.

Sun Services helped to map out all of the requirements for the Eranetproject from the beginning and remained involved at every stage. Theydeveloped an implementation plan, first determining needs and then

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50 percent earlier than anticipated. With the implementation of the new Sun e-mail software, PTC was able to

grow its subscriber base by approximately 80 percent in one year, with theanticipation of further growth.

Real World Example

Vignette: Red Light, Green Light Catherine Aczel Boivie joined Pacific Blue Cross in 2003 as VP of

Information Technology.

She and the CEO agreed on two principles: (1) Technology has no valuealone, and (2) technology management needs to focus on enablingbusiness as opposed to operations.

Pacific Blue Cross created a Balanced Scorecard - that displays andmeasures the organizations performance from six perspectives:qualitative, quantitative, infrastructure, clients, people, and community-related oals.

Boivie then introduced the project management office (PMO) function.A report she called the Traffic Light was implemented to allow the PMOto regularly report project status. During Boivies second year at PacificBlue Cross, she introduced a gating process to govern her projects.

Boivie is confident that the project management processes she put inplace will help ensure advancing business goals, on time and withinbudget.


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Needs Identification

It is the initial phase of the project lifecycle

Starts with recognition of a need, problem, or

opportunity

Ends with the issuance of a request for proposal

(RFP)

Customer identifies a need a roblem or an

opportunity for a better way of doing something

Sees benefit in undertaking a project to result in

improvement

Needs Identification (Cont.)

Prior to preparing an RFP:

, ,

Clearly define the problem or need

Quantify the problem Determine the budget

Select the project(s) with the greatest benefit for the

cost expended


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Project Selection

Involves evaluating various needs or opportunities, and

then deciding which of these should move forward as a

project to be implemented

Steps in project selection:

Develop a set of criteria against which each opportunity will

be evaluated

st t e assumpt ons Gather data and information for each opportunity

Evaluate each opportunity against the criteria

Project Selection (Cont.)

Group consensus lead to better quality decision and

higher acceptance of the decision

Effective approach selection committee to develop a

set of evaluation criteria In most cases selection based on a combination of

quantitative and qualitative evaluation


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Preparing a Request for Proposal

1. State, comprehensively and in detail, what is required,

from the customers point of view

2. Enable contractors or a project team to understand what

the customer expects so that they can prepare a

thorough proposal

3. The need may be communicated informallyand

sometimes only orally

Preparing a Request for Proposal (Cont.)

Guidelines for drafting a formal RFP to external

contractors:

Statement of work (SOW)

Customer requirements Deliverables

Customer-supplied items

pprova s requ re y e cus omer

Type of contract


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Preparing a Request for Proposal (Cont.)

The payment terms

e requ re sc e u e or comp et on

Instructions for the format and content of the contractor

proposals

Due date for proposals

Evaluation criteria

Occasionally will indicate the funds the customer has

available

Soliciting Proposals

Methods:

1. Identify a selected group of contractors in advance

and send each an RFP

2. Advertise in certain business newspapers

3. Process considered a competitive situation


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Soliciting Proposals (Cont.)

.

contractors

5. May hold a bidders meeting to explain the RFP and

answer questions

6. Not all use RFP

Documents

Lecture Notes Dda3033 Chp 2a Needs Identifications Rfp 30062013