Lecture # 8 OPERATIONS TECHNOLOGY, THE INTERNET & ERPbyHUMAYUN AKHTAR AWANOPERATIONS MANAGEMENTRIPHAH INTERNATIONAL UNIVERSITY, ISLAMABAD

INTRODUCTIONTremendous advancements in technology have been made in the 15 yearsInternet, Lasers, Robots, Unmanned vehicles, etcTechnology is a prime ingredient in all ops. Decisions and opportunities for its innovative use exist through OMTechnology is a great tool to obtain competitive advantage

THE INTERNETAn international computer network connecting people and organizations around the worldIt has significant impact on OM worldwideIntegration of traditional internal info systemsFaster and better communications (internal & external)Internet based system tie together global design, manufacturing, delivery, sales, and after sales activities.The Internet, together with e-commerce, have reshaped how businesses think about delivering value to customers, interacting with suppliers and managing employees.Managers can make faster decisions

DESIGN TECHNOLOGYComputer Aided Design (CAD):Interactive use of computer to develop and document a design

Computer Aided Manufacturing (CAM):Use of Info Tech to control machinery

Standard For the Exchange Of Product Data (STEP):A format allowing electronic transmittal of 3-D data

Virtual Reality (VR):A visual form of communication in which images substitute for reality and typically allow the user to respond interactively

PRODUCTION TECHNOLOGYNumerical Control:Controlling machines using computer programsProcess Control:Controlling a physical process using Info TechVision Systems:Using video camera, sensors and computer technology in inspection rolesRobots:A flexible machine with the ability to move, hold, or grab items. It functions through electronic impulses that activate motors and switchesAutomated Storage & retrieval System (ASRS):Automatic placement of parts into and from designated places within the warehouseAutomated Guided Vehicle (AGV):Electronically guided and controlled cart used to move materialFlexible Manufacturing System (FMS):A system using automated work cells controlled by electronic signals from a central computerComputer Integrated Manufacturing (CIM):A manufacturing system in which CAD, FMS, Inventory Control, warehousing and shipping are integrated.

TECHNOLOGY IN SERVICESDiagnostic equipment at auto workshopsMedical test equipmentCredit, Debit cardsVirtual UniversityMobiles, PDAsBar Code DataGlobal Positioning SystemGeneral Packet Radio Service

INFORMATION SCIENCES IN OPERATIONSTransaction Processing:Electronic processing of transactions between firmsManagement Information Systems (MIS):Computer-based system for obtaining, formatting, manipulating and presenting data as information to managers for decision making Artificial Intelligence (AI):Computer-based systems that attempt to duplicate the functions of the human brain.

ENTERPRISE RESOURCE PLANNINGAn information system for identifying and planning the enterprise wide resources needed to take, make, ship and account for customer ordersIntegrates all the functions in an organization via computersSAP R3 by Siemens

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