Types of communication

Types of communication based on the communication channels used are:-

1)Verbal communication2)Non-verbal communication

Verbal communicationVerbal communication refers to the formof communication in which message istransmitted verbally, communication isdone by word of mouth and piece ofwriting. In verbal communicationremember the acronymKISS - keep it short and simple.

Sub-division of verbal communication:-

1) Oral communication-spoken words, speech, radio etc.

2) Written communication- signs or symbols, message, hand written etc.

The 3 methods of communication are

1. Oral/Verbal

2. Written

3. Visual

Oral Communication is Sending a verbal message.

Internal Eg. Intercom, face-to-face meeting.

External Eg. Radio, telephone.

Oral Communication Advantages

Quick

Instant Feedback

Disadvantages

No Record

May be hard to remember

Written Communication Some record is kept.

Internal Eg. Notice Board, Memo

External Eg. Letter, e-mail, fax

Written Communication Advantages

Record kept

Don’t have to remember everything

Disadvantages

No instant feedback

May not be confidential

e.g. fax

A Memo is A short note used within a business. To: Mr. Kelly From: CSPE Class representative. Date: 10/10/08 Subject: Recycling paper. Message: Please place used paper in recycle

bins. Signed: Mary Jones.

A Notice of a Meeting is Information about a meeting. Sent by the secretary. Name: 1st year PTM Date: 20/10/08 Place: SHS, Tullamore Time: 9.00-3.00 Signed: Aoife Malone

An Agenda is

A list of topics that will be discussed at a meeting.

Sample Agenda

1. Minutes Summary of last meeting.

2. Matters Arising Issues that need further discussion.

3. Correspondance Letters of apology etc.

4. ChairpersonsReport

Recap of the years events.

5. Treasurers Report

Summary of finances.

6. Election of Officers Appointing new officers.

7. AOB Any Other Business

Visual Communication Using charts, graphs, videos and

television to give a messages internally & externally.

Visual Communication

Advantages

Easy to understand

Shows trends and comparisons

Disadvantages

Some people may not understand

Takes time to prepare

MODERN METHODS OF COMMUNICATION

Internet

E-mail www

Teleconferencing

Up to 20 people can talk together.

Video-conferencing TV link up of sound & pictures for

meetings without travel.