The FixfloLeasehold and Block Management Market

Report 2019

Media Partners

2

The FixfloLeasehold and Block Management Market R

epor

t

Background

Introduction

Having been described by the Government as a ‘broken’ sector, the UK housing market

as a whole has endured much criticism in recent years. As pointed out by ARMA in its

2019 report[1], there is a deficit of cold, hard statistics available for anyone to make such

a statement beyond one of an anecdotal nature. With the reform of the leasehold sector

and regulation of property agents looming large, a project to remedy the lack of research

on the sector was initiated by Fixflo, with support from ARMA and technology provider MRI

Software, and key media partners, News On The Block and Flat Living.

Over the past five years, nearly all the companies surveyed have achieved positive growth

in terms of the number of units under management. Just under two-fifths of all block

management companies surveyed have achieved a staggering 35% growth in the number

of leasehold units they manage. Over a quarter of respondents have even experienced more

than 40% growth in their portfolio.

Despite the portfolio growth achieved by many companies, the financial performance data

reported in ARMA’s report, An Overview of the Residential Block Property Management Sector in

England and Wales 2019, paints a different picture. In spite of the growth in topline metrics, the

revenue of many firms in the leasehold and block management sector have failed to catch

up with the portfolio growth over the past five years.

It is not all doom and gloom. Some companies have managed to maximise their capacity by

using specialist software solutions, and few have yet to expand into the lucrative and rapidly

growing Build to Rent sector.

With more regulatory changes and economic adversities ahead, how can our sector seize the

opportunities brought about by change?

The Fixflo Leasehold and Block Management Market Report 2019

3

The Association of Residential Managing Agents (ARMA) is the

leading trade association for companies that manage private

residential leasehold blocks of flats in England and Wales. ARMA

promotes high standards of leasehold management by providing

advice, training and guidance to its members. ARMA also produces

guidance materials for leaseholders and residents’ management

companies whilst campaigning for improvements in legislation

governing the leasehold sector. More information on the Association

can be found at www.arma.org.uk.

Method

Acknowledgement

The Fixflo Leasehold and Block Management Survey

2019 was distributed to Leasehold and Block

Management Companies between July 22, 2019 and

August 31, 2019. In total, 207 individuals representing

170 Leasehold and Block Management Companies

and 37 Industry Suppliers responded to the survey.

With an estimated 870 companies operating in the

sector, we are delighted that the first report had

this level of support. We would like to show our

appreciation for our industry partners and media

partners, without whom the survey would not have

reached the same number of respondents.

The research was carried out through a quantitative

questionnaire distributed online using a survey

tool called Survey Monkey. The sampling frame

included Fixflo’s database of block management

professionals, members of ARMA and users of MRI

Software’s property management solutions. Once

the responses were collected, Fixflo conducted

an exploratory data analysis. This report includes

discussions derived from the findings.

Industry Partners

Media Partners

MRI Software is a leading provider of innovative real estate software

applications and hosted solutions. MRI’s comprehensive and flexible

technology platform coupled with an open and connected ecosystem

meets the unique needs of real estate businesses – from property-

level management and accounting to investment modelling and

analytics for the global commercial and residential markets. A

pioneer of the real estate software industry, MRI develops lasting

client relationships based on nearly five decades of expertise and

insight. Through leading solutions and a rich partner ecosystem, MRI

gives organisations the freedom to transform the way communities

live, work and play while elevating their business and gaining a

competitive edge.

For more information, please visit www.mrisoftware.com.

3

The Fixflo Leasehold and Block Management Market Report 2019

4

From leasehold reform to the regulation

of property agents to Brexit, companies

and individuals operating in the leasehold

and block management sector will face

more external challenges than ever before.

Apart from these factors, the survey

data uncovered further external and

internal threats which block management

companies are facing.

The Challenges Ahead

4

The Fixflo Leasehold and Block Management Market Report 2019

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Over 95% of all the companies surveyed have

experienced growth in the past five years. We asked

them to measure this in terms of the number of

units under their management. The vast majority

who took part in the survey have grown their

portfolios in the past five years. Just over 40% of all

block management companies surveyed have had

more than 35% growth in the number of leasehold

units they manage. More than a third have even

experienced more than 40% growth in the metric.

Only 3% are managing fewer units compared to

5 years ago, and these are largely companies

which have responded saying they did not use a

specialist block management software. Based on

our calculations, one out of three companies not

using any specialist block management software

experienced a decrease in the number of leasehold

units they manage.

While it looks as though the sector is expanding

when reviewing the portfolio under a company’s

management, the sector’s financial performance

does not display the same level of optimism.

The business performance data reported in the

2019 ARMA report paints a gloomy picture: on

average, firms with less than £500,000 turnover

would experience a 12.5% deficit in their operating

Low Profitability Despite Growth for Many

<0%

10

20

30

0 - 5% 6 - 10% 11 - 20% 21 - 30% 35 - 40% >40%

Portfolio Growth Based on Number of Leasehold Units Managed

Nu

mb

er o

f B

lock

Man

agem

ent

Com

pan

ies

Companies Using SpecialistBlock Management Software

Companies NOT Using Specialist Block Management Software

The Fixflo Leasehold and Block Management Market Report 2019

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Demanding Workload on Property Managers

performance, earnings before interest, tax,

depreciation and amortization (EBITDA). Firms with

over £500,000 turnover would have a mere 6.8% profit

in EBITDA, less than 40% of the UK average for non-

financial services companies. One can infer that the

Leasehold and Block Management business model

is less profitable than that of other non-financial

service providers in the UK. [2]

In the following sections, we looked into how as many

as 95% of block management companies have been

growing their businesses and workload despite not

improving their profitability.

How many buildings are managed per full-time

equivalent property manager?

With the data we gathered on the workload per full-

time-equivalent Property Manager, we can paint

a more realistic picture of the business operations

of the average firm in our sector. A question posed

to respondents was about the level of productivity

required of a Property Manager (full-time equivalent)

in their operation.

Almost half of all respondents have each Property

Manager looking after under 20 buildings.

In contrast, about 25% have at least 30 buildings

under the management of one Property Manager,

and 7% have each Property Manager looking after

50 buildings or more.

0 - 10

10

20

30

11 - 20

Number of Buildings Managed Per Full-time Property Manager

% o

f R

esp

ond

ents

31 - 4021 - 30 41 - 50 50+

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Number of Buildings Managed Per Full-time Property Manager

5

10

15

20

25

30

50+41 - 5031 - 4021 - 3011 - 200 - 10

Companies With Up to 40 Employees

Companies With 40 to 200 Employees

Combining the data we hold about their employee

count and their answers to the question "How many

buildings are managed per full-time equivalent

property manager?", we found that on average, the

more staff a company employs, the more buildings a

Property Manager would manage. 65% of the companies

with over 40 employees would have a Property

Manager manage more than 20 buildings, whereas

less than half of the companies with 40 employees or

fewer would have a Property Manager manage more

than 20 buildings.

A Property Manager may be managing as few as

10 or as many as 50 buildings. Even though larger

companies may have call centres or assistants to

lessen the burden on Property Managers, the range

between the two ends of the data is still surprisingly

big. An attempt to understand the vast difference lead

us to investigate the average number of units per

building managed, although this dataset presented

no clear explanation. We then examined the Property

Managers’ responses to other questions to uncover

what key behaviour might affect the number of

buildings a Property Manager could take on.

We found that if a company uses specialist block

management software, their per-property-manager

capacity increases dramatically.

The Fixflo Leasehold and Block Management Market Report 2019

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Every Week

Every 2Weeks

EveryMonth

Every 3Months

Every 6Months

EveryYear

10

20

30

40

Nu

mb

er o

f Pr

oper

ty M

anag

ers

Use of Block Management TechnologyBuildings Managed per Property Manager

up to 10 11 to 50 more than 50

Fixflo 21% 68% 11%

Other Software Solutions 15% 76% 9%

None 60% 40% 0%

10%0%

Companies which use Fixflo

to manage property repairs

have 50 or more buildings

under a Property Manager’s

management

Respondents who don’t use any property management software have 50 or more buildings under a Property Manager’s management

We further explored the impact the range in workload

could have, if at all, on the frequency of building

inspections performed by Property Managers.

On average, how often do you visit your

buildings for inspections?

The Fixflo Leasehold and Block Management Market Report 2019

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Over 56% of the respondents consider their job function as

Property Management. We analysed their answers and found

that over 30% inspect their buildings every month, while the

next majority visit their buildings every three months.

Comparing their responses to the question, "On average, how

often do you visit your buildings for inspections?" we found that

as many as 10% of respondents with 40 or more buildings under

their management only visit their buildings yearly, whilst less

than 2% of those looking after fewer than 40 buildings conduct

only yearly inspections.

If a company uses specialist block management

software, their per-property-manager capacity

increases dramatically.

% o

f Pr

oper

ty M

anag

ers

20

40

60

80

100

Every

Year

Every

6

Month

s

Every

3 M

onths

or Less

Property Managers who Manage <40 Buildings

Property Managers who Manage >40 Buildings

The Fixflo Leasehold and Block Management Market Report 2019

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Short Contract Terms

More than half of all Block Management Company

respondents expressed that, on average, they work

with clients for less than nine years. As many as 15%

said that their customers leave within three years.

On average, how long do your clients stay with your company?

(in % of Block Management Companies)

4 to 9 Years

44%

10+ Years

41%

<1 Year

2%

1 to 3 Years

13%

A short engagement term not only

disincentivises the Property Manager from

planning longer-term improvements to

the building but also makes such work

extremely difficult to execute.

The Fixflo Leasehold and Block Management Market Report 2019

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Misalignment in Expectations Driving Clients Away

The report found that the number one reason for

a management company to lose clients is due to

misalignment of customer expectations and actual

services received. Only 18% disagreed with the

statement.

At a recent roundtable discussion with industry

leaders, it was discussed that leasehold and block

management companies do not communicate well

enough with clients and stakeholders. Some argued

that the cost justification for the services of a block

management company, whether fixed or variable

(charged-per-hour), was too difficult to communicate

to the end clients.

Block Management Companies

Strongly Agree

18.3%

"Misaligned expectations of customers about service is the

main reason why you lose clients"Agree

41.7%

Neutral

21.7%

Disagree

12.2%

Strongly Disagree

6.1%

The Fixflo Leasehold and Block Management Market Report 2019

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External and Internal Threats Abound

Competition

59%

Hiring andTalent Acquisition

53%

49%

WinningNew Business

66%

Retaining Staff and Training

65%

Profitability andInvesting in

the Business 62%

Wider EconomicChallenges

88%

Regulation and Legislation Changes 76%

Compliance

1 23

64%60%expressed that training and obtaining

professional qualifications pose a

challenge to their professional career

expressed that the upcoming regulation

of managing agents poses a challenge to

their professional career

Key Challenges Identified

We asked respondents to express their views on

different internal or external challenges the industry

will be facing in the next 12 months.

Unsurprisingly, all eight suggestions received

recognitions as impending challenges the sector will

face in the short term. Topping the chart are the areas

of regulation and legislation changes, and compliance,

with 87%+ and 75%+ of respondents voicing their

concerns respectively. Business areas including

recruitment, retention and training, winning new

business and profitability also have

more than half of respondents

worried.

At the time of compiling this report, the Johnson

Government has yet to achieve a Brexit deal and

both leaders of the dominant parties have had their

leadership challenged. We speculate that the political

turmoil may have influenced respondents’ outlooks

towards the economic environment, with over 60%

agreeing with there being wider economic challenges

in the short term.

12

The Fixflo Leasehold and Block Management Market Report 2019

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40%43%worry specifically about the lack of

technology to help them carry out

day-to-day tasks

worry they don’t have enough

resources to perform their job function

What is the biggest legal challenge to your business operation?

Amongst the responses received, three legal areas

stood out: Section 20, lease assignment/transfer and

enfranchisement. Half of the respondents found Section

20, the legislation around service charge and major

works, challenging. The convoluted procedure is

one of the catalysts for the controversial leasehold

reform.

Apart from organisational challenges, the survey also

uncovered the key short term challenges individuals

face in carrying out their day to day jobs. Keeping

up with legislation and the rest of the industry has the

majority worried, with over 78% voicing their concerns.

With the Regulation of Property Agents (RoPA)

Working Group having completed their

consultation and their recommendation close

to being codified and legislated, the mandatory

licencing of managing agents on both corporate

and individual levels is no longer a question of

if, but when. With licencing, comes compulsory

qualification and training. Training and obtaining

professional qualifications also have over 64% of

respondents worried.

Internal factors are also hindering the individuals

we surveyed. Over 43% worry they don’t have

enough resources to perform their job function,

and almost 40% worry specifically about the lack of

technology to help them carry out day-to-day tasks.

50%Section 20

3.9%

UnderstandingRegulations

3.5%

RectifyingBreach(es) of Lease

3.5%

Recovering Arrears/Service Charges

12.1%

Lease Assignment/Transfer

15.5%

Enfranchisement

2.6%

Workload

2.6%

Communications

13

The Fixflo Leasehold and Block Management Market Report 2019

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10

20

30

40

% o

f B

lock

Man

agem

ent

Com

pan

ies

Opportunity Threat Both Neither

Is commonhold adoption an opportunity or a threat?

Block Management

Companies

Commonhold: Opportunityor Threat, Two Sides of a Mirror

While respondents from larger block management companies show

a higher degree of caution towards the suggested reintroduction of

commonhold, those from companies with fewer than 10 employees are

more likely to see commonhold adoption as an opportunity for their

business. The overall reaction towards the proposal is mixed, with a

slight tendency towards a more optimistic opinion.

41 to 200 Employees

11 to 40 Employees

up to 10 Employees

25%of Block Managers view

commonhold as an

opportunity

Opportunity Threat Both Neither

10

20

30

40

% o

f In

du

stry

Su

pp

lier

s

Is commonhold adoption an opportunity or a threat?

Industry Suppliers

In comparison, industry suppliers are much more optimistic

towards the potential commonhold adoption. Almost half of all

industry suppliers surveyed see it as an opportunity for their

business. Perhaps the optimism stems from the opportunity for

industry suppliers to develop new products and services around

the commonhold model?

41 to 200 Employees

11 to 40 Employees

up to 10 Employees

46%of Industry Suppliers

view commonhold as an

opportunity

The Fixflo Leasehold and Block Management Market Report 2019

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There are opportunities for those

willing to take risks and chart new

horizons. Whether opportunities

present themselves in Build to Rent,

or commonhold reform, companies

which manage to adapt the quickest

and at the lowest costs will be the

first to thrive. While technological

advancement will no doubt make

the journey less treacherous, it would

be unwise to ignore the unanimous

emphasis many respondents to this

survey had placed on the need for

more support around legislation

and compliance.

OpportunitiesLie Ahead

15

The Fixflo Leasehold and Block Management Market Report 2019

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1 - 10 11 - 20 21 - 30 31 - 40 41 - 50 50+

10

0

20

30

40

Number of Buildings Managed Per Property Manager

Not Using any Specialist Block Management Software Solution

Nu

mb

er o

f B

lock

Man

agem

ent

Com

pan

ies

Using 1 Specialist Block Management Software Solution

Using a Specialist Property Software Stack

Specialist Software Helps Property Managers Look After More Properties

Of the companies surveyed, around 90% use at least

one specialist block management software solution.

Further analysis was performed on the dataset

to examine the relationship between their use of

technology and the number of buildings managed

per full-time-equivalent Property Manager.

The results were clear-cut. Based on the analysis,

a conclusion was drawn: on average, most Property

Managers who do not use any specialist software

could only manage fewer than 10 buildings (circa. 75%

of the individuals responded so). This may be less of

a surprise than common sense, but the investigation

into the correlation between the number of buildings

managed per full-time-equivalent Property Manager

and using a standalone software compared to that

with a software stack showed some surprising

suggestions. A Property Manager with a software

stack is more likely to manage more buildings than

one with one standalone software. Property Managers

using a software stack are 20% more likely to be

able to have more than 20 buildings under their

management.

The relationship between the use of specialist block management software

and the number of buildings managed per Property Manager

A software stack is a process with

more than one software solution. E.g.

when a company using MRI Software

for block management tasks uses

Fixflo for PPM works management

and reactive repairs reporting.

The Fixflo Leasehold and Block Management Market Report 2019

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43%

10%

33%

Respondents using specialist block

management software manage 35%+

more units than 5 years ago

Respondents not using specialist block

management software manage 35%+

more units than 5 years ago

Respondents who were happy with their

use of repairs and maintenance technology

manage 41%+ more units than 5 years ago

The Fixflo Leasehold and Block Management Market Report 2019

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Repairs and Maintenance Management Technology Top Priority for Internal Tech Investment

1Repairs &

Maintenance

$3 Service Charge

and Accounting

4Self-service/Portals, Live Chat, and Chatbots

2

Health & Safety and Compliance

Customer Relationship Management

Block Management Companies surveyed, as a whole,

are taking a proactive approach with repairs and

maintenance technologies.

In a recent webinar co-hosted by Fixflo and MRI

Software, it was discussed that the role of repairs and

maintenance management in Block Management

can create a competitive advantage. Despite spend

on reactive repairs equating to just 20% of the total

proactive and reactive maintenance budget, reactive

works often take up as much as 80% of a Block

Manager’s time.

As demonstrated in an earlier section, firms are

having to operate with low profitability and staff who

are stretched thinly across larger portfolios. Smarter

technology solutions might be the silver bullet for block

management companies in the testing time ahead.

Technological Adoption: What’s Stopping Us?

Despite all the opportunities from adopting new technologies, there are reasonable concerns.

Unanimously, employees at all levels of seniority believe that change management will be the biggest challenge

in adopting new technologies. Technology providers that recognise and cater for this will be well placed.

The Fixflo Leasehold and Block Management Market Report 2019

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Build to Rent, a £2.6B Missed Opportunity?

01 - 100

67%

25%

101 - 1000 4%

1000+ 3%

Based on data published by Savills

in May 2019, the number of Build

to Rent units completed in Q1 2019

exceeded 30,000, a staggering

34% increase from the same time

period in 2018.[3] Another article

by Savills published in June 2019

showed that investment in Build

to Rent schemes reached £2.6

billion in 2018, an 11% increase

than that in 2017 and the highest

level of investment since 2014.

[4] Our survey found that almost

70% of Block Management

Companies have not yet expanded

into the fast-growing Build to

Rent sector. And of those who

have, the majority manage fewer

than 100 Build to Rent units, the

equivalent of one smaller Build

to Rent block on the market. Only

7% of the companies surveyed

have more than 100 Build to Rent

units under their management.

Furthermore, only 3% have over

1,000 Build to Rent units under

their management.

Drawing on our research into

the use of technology in Block

Management Companies, it can

be concluded that repairs and

maintenance management is an

area where Block Management

Companies can create a

competitive advantage with

technology. Such technology

allows a Property Manager to

help residents help themselves,

without losing the level of

customer service expected by

the resident. This is especially

true for Build to Rent properties,

which often boast an intuitive and

engaging approach to customer

service. From apps to digital

residence notice boards to smart

homes, Build to Rent residents

(and thus their developers and

operators) embrace technology.

This is not surprising, given that

most Build to Rent units are

occupied by Millennials, Gen-X

and Gen-Y residents.

How many Build to Rent Properties does your company manage?(in % of Block Management Companies)

The Fixflo Leasehold and Block Management Market Report 2019

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Concerned mostly with voids, customer service

enhancement is at the forefront of any Build to Rent

Property Manager’s mind. The key to competitive

advantage is to adopt technologies which genuinely

resolve the original problem. There is nothing more

frustrating than receiving an answer for B when you

asked for A.

Whilst a block management contract usually states

a 12-month contract term, Build to Rent developers

usually engage with a management company for

at least five years. Longer engagement not only

means integral and substantial maintenance work

can be carried out with continuity, but it also allows

the managing agent to uncover the needs of their

occupiers and improve their property management

approach accordingly.

In today’s lettings and sales market where Build to

Rent properties are fetching higher yields, existing

housing stock in the private rented sector will find

it increasingly hard to maintain their current value.

PRS landlords should consider the main differences

between their properties and Build to Rent properties

in order to maximise their rental income.

30,000Build to Rent units (UK) completed in Q1 2019 [3]

Almost 70% of Block Management

Companies have not yet expanded into

the fast-growing Build to Rent sector.

The Fixflo Leasehold and Block Management Market Report 2019

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Over three-quarters of all individuals

surveyed agreed that a higher barrier to

entry will prevent rogue agents from (re)

entering the market.

Regulation: Not the Entire Solution

Do you think planned changes in regulation can

effectively restrict rogue agents from operating?

The higher barrier to entry is welcomed by many.

Most respondents expressed positive views on

regulation. Over three-quarters of all individuals

surveyed agreed that a higher barrier to entry will

prevent rogue agents from (re)entering the market.

With licensing, comes accreditation and training

costs. While the precise requirements, and thus,

costs, are not yet set in stone, one can expect new

additional costs as companies pay for in employee-

level qualification and corporate-level accreditation.

A notable 10%+ disagreed with the view, and 15%

believe regulation will not affect rogue agents.

Perhaps they are of the opinion that if one is breaking

the rules anyway, it would not matter if the rules

change. The effective enforcement of regulatory

restrictions is key to raising industry standards,

not coded regulation alone.

Strongly Disagree

2%

Disagree

8%

Neutral

15%

Agree

39%

Strongly Agree

36%

The Fixflo Leasehold and Block Management Market Report 2019

22

Good Reputation Wins Business

Why Join ARMA?

What is the most effective way to win new business for your company?

80%+of all ARMA members surveyed

regard these benefits as important

or very important to them.

Circulars, AQD &

Monthly Industry Focus

Training Courses &

Tech Talks

Technical, Business &

Legal Helplines

Events

(e.g. Regional Briefings,

Conference,

ACE Awards)

When asked about effective methods of winning new

business, referrals were highly regarded by respondents.

Over 90% of respondents agreed that this is an effective

way to win new business. Over 70% and 60% recognised

networking and partnerships respectively as effective

ways to win new business.

We asked the members of ARMA, both from Block

Management Companies and Industry Suppliers, to

share some insights about their ARMA membership

benefits. They were asked to rate the significance

of each. Based on our calculation, over 80% of all

ARMA members surveyed regarded these benefits as

important or very important to them.

90%agreed referrals to be an

effective way to win new

business

The Fixflo Leasehold and Block Management Market Report 2019

Block ManagementCompanies

Industry Suppliers

50

25

75

% o

f re

spon

den

ts

The Fixflo Leasehold and Block Management Market

Survey 2019 surveyed 207 individuals representing

170 Leasehold and Block Management Companies

and 37 Industry Suppliers. With about 870 firms

in England and Wales, it can be concluded that the

report is drawn from a representative population

of the sector.

RespondentProfiles

23

The Fixflo Leasehold and Block Management Market Report 2019

24

Corporate Membership: ARMA

Is your company a member

of ARMA?

Not a member

15%

ARMAmember

85%

ARMAmember

Not amember

60%

40%

Blo

ck M

anagement Companies

Industry Suppliers

Of the Block Management

Companies surveyed, 85%

are members of ARMA.

The ratio is higher than that

for Industry Suppliers.

The Fixflo Leasehold and Block Management Market Report 2019

25

% of Companies

60 to 70k

50 to 60k

70k +

40 to 50k

30 to 40k

20 to 25k

15 to 20k

25 to 30k

10 to 15k

8 to 10k

6 to 8k

4 to 6k

2 to 4k

1 to 2k

0.5 to 1k

251 to 500

Up to 250

5 10 15 20 25 30 35

Nu

mb

er o

f Le

aseh

old

Un

its

Man

aged

Per

Com

pan

y

How many leasehold units does your company manage?

Members of ARMA, on

the whole, manage more

leasehold units than their

counterparts who do not hold

an ARMA membership.

Companies With ARMA Membership

Companies Without ARMA Membership

The Fixflo Leasehold and Block Management Market Report 2019

26

72% of companies surveyed manage 6,000 units

or fewer. Those with over 50,000 units under

management comprise only 9% of the total. A large

proportion of the companies operating in the sector

are smaller businesses. This conclusion was also

drawn in the ARMA Report published earlier in 2019,

which suggests that over 80% of ARMA member firms

manage fewer than 4,000 units. The ARMA Report was

responded to by 300 out of 870 firms in the sector.

% of Block Management Companies

60 to 70k

50 to 60k

70k +

40 to 50k

30 to 40k

20 to 25k

25 to 30k

10 to 15k

15 to 20k

8 to 10k

6 to 8k

4 to 6k

2 to 4k

1 to 2k

0.5 to 1k

251 to 500

Up to 250

5 10 15 20 25 30

Nu

mb

er o

f Le

aseh

old

Un

its

Man

aged

Per

Com

pan

y

of Companies Surveyed Manage

6000 Units or Fewer

Manage over 50,000 Units

72%

Only 9%

The Fixflo Leasehold and Block Management Market Report 2019

27

56%

PropertyManagement

8.1%

Sales

2.4%

Marketing

11.4%

Executive

1.4%

IT

3.8%

Admin

8.1%

Operations8.5%

Accounting

Seniority

36%

Director & Partner

18%

Associate / Mid-level3%

Entry-level / Trainee

43%

Manager

Up to 25 26 to 100 251 to 500 501+

10

20

30

% o

f R

esp

ond

ents

Number of Leasehold Blocks Managed per Company

101 to 250

How many leasehold blocks does your company manage?

Job Function and Seniority

Of the 200+ individuals who have

responded to the survey, more than

half described their job role as

Property Management, whilst almost

80% are senior management staff

(43% are Managers and 36% are

Directors or Partners).

Over half of the companies

surveyed manage 100 buildings

or fewer, and over a quarter have

fewer than 25 buildings under their

management.

The Fixflo Leasehold and Block Management Market Report 2019

28

Individual Qualification

On an individual level, over 80% of the individuals surveyed hold

a professional membership with either IRPM or RICS. IRPM is the

qualification more common in our sample data, with almost 60%

of respondents from Block Management Companies holding its

membership. About 25% have no professional body membership.

Based on the respondent profile, this is expected, since there

are about 25% of individuals surveyed hold posts which do not

require RICS or IRPM membership.

No ProfessionalBody membership

40

20

60

% o

f re

spon

den

ts

The Fixflo Leasehold and Block Management Market Report 2019

29

References

[1], [2] ARMA - An Overview of the Residential Block Property

Management Sector in England and Wales 2019

[3] Savills’ UK Build to Rent Market Update - Q1 2019

Publication

[4] Savills’ Build to Rent Research Article

Why Block Management Companies Use Fixflo

· Schedule PPM tasks and stay compliant

· Track reactive and planned maintenance works from end-to-end

· Automate repetitive tasks

· Ensure contractors have valid certification and qualification

· Record time-stamped communication with leaseholders

and occupiers

Find out more at www.fixflo.com

Block Management

Maintenance Managementmade simple.

Reactive Repair

Reporting

Works Order

Management

Contractor

Management

Planned

Maintenance & Tasks

+44 20 7183 1222 • sales@fixflo.com • www.fixflo.com

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