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Learning to Listen
Chapter 1, Lesson 2
OverviewOverview
• What is the difference between listening and hearing?
• What are the types of listening?
• Why is listening important?
• What are some myths about listening?
• What are some bad listening habits?
• What are steps for practicing effective listening
techniques?
Chapter 1, Lesson 2
Quick WriteQuick Write
Stop for a moment. What do you hear?
Think you can’t hear anything? Listen more closely!
• Concentrate on anything you can hear—no matter how small the sound.
• Write down a description of five things you hear. • Then share your list with a few classmates.
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Chapter 1, Lesson 2
Hearing Versus ListeningHearing Versus Listening
• Hearing is continual, unfocused and unconscious
• ListeningListening is a focused, conscious activity
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Chapter 1, Lesson 2
Time Spent ListeningTime Spent Listening
Each hour people are awake they spend 50 minutes communicating:
15 minutes reading or writing
10 minutes talking
25 minutes listening
Chapter 1, Lesson 2
Types of ListeningTypes of Listening
PassivePassive One-way, no feedback
CompetitiveCompetitive Receiver only listens to needed information
ActiveActive Two-way, feedback given
ReflectiveReflective Receiver interprets speaker’s feelings
Chapter 1, Lesson 2
Importance of ListeningImportance of Listening
• Failure to listen to your teacher’s instructions could get you in trouble
• Failure to listen in class could result in a poor grade
• Failure to listen to your friends
could hurt someone’s feelings
• Failure to hear a car come around the corner when crossing the street could get you seriously hurt
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Chapter 1, Lesson 2
How Important Is How Important Is Active Listening?Active Listening?
Name some situations and professions in which listening is vital. How might a
failure to listen well result in danger or harm?
Chapter 1, Lesson 2
Busting Listening MythsBusting Listening Myths
• Myth #1: Listening is not my problem
People falsely assume listening is easy
• Myth #2: Listening and hearing are the same
Listening must interpret sounds you hear
• Myth #3: Good readers are good listeners
Little correlation between reading and listening; even good readers need to work on it
Chapter 1, Lesson 2
Busting Listening Myths Busting Listening Myths
• Myth #4: Smart people are better listenersSmarter students have the capacity for better listening, but that potential is often not realized
• Myth #5: Listening improves with ageAbility to listen well does improve, but performance actually declines with age
• Myth #6: Listening skills are hard to learnIt takes practice and effort, but the skills are not hard to learn
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #1: Thinking about what to say rather than listening to speaker
• Bad Habit #2: Talking when you should be listening
• Bad Habit #3: Interrupting
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #4: Listening for what you expect to hear rather than what is actually said
• Bad Habit #5: Being preoccupied
• Bad Habit #6: Falling victim to tendency to stereotype
Chapter 1, Lesson 2
Bad Listening HabitsBad Listening Habits
• Bad Habit #7: Being self-centered
• Bad Habit #8: Not paying attention
All other bad habits stem from this one, because you must be paying attention to listen effectively
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Chapter 1, Lesson 2
Practicing Effective ListeningPracticing Effective Listening
• ClarifyClarify
Ask specific questions—good feedback clarifies
• RestateRestate, paraphraseparaphrase, or repeat back
Repeating what the speaker said is a good way to ensure you got the right message
Chapter 1, Lesson 2
Practicing Effective ListeningPracticing Effective Listening
• AcknowledgingAcknowledging
Let the speaker know that you understood the message—this doesn’t mean you have to agree
• SummarizingSummarizing
Highlight the main points you noted during the conversation
Chapter 1, Lesson 2
Effective ListeningEffective Listening
• FramingFramingFraming gives you a chance to find areas of agreement on which to focus
• Note takingNote takingDon’t write down every word! Jot down key phrases, words, or diagrams that will help you recall main points
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Chapter 1, Lesson 2
ReviewReview
• Hearing is continual, unfocused, and unconscious, whereas listening is focused, conscious, and active
• Listening can be:– passive – competitive – active– reflective
Chapter 1, Lesson 2
ReviewReview
• Failing to listen can be dangerous
• There are six myths about listening that people often believe
• Failing to pay attention is a bad listening habit—and all other bad listening habits stem from it
Chapter 1, Lesson 2
ReviewReview
• To improve your listening, try some of these techniques: – clarifying – restating, paraphrasing, or “mirroring”– acknowledging– summarizing– framing– and note taking
Chapter 1, Lesson 2
SummarySummary
• What is the difference between listening and
hearing?
• What are the types of listening?
• Why is listening important?
• What are some myths about listening?
• What are some bad listening habits?
• What are steps for practicing good listening
skills?
Chapter 1, Lesson 2
NextNext
• Done—effective listening
• Next—we’ll learn about critical thinking
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