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Help Your Employees Get Trained Make use of the Microsoft Dynamics™ CRM 3.0 (formerly Microsoft Business Solutions) learning plans. These learning plans can help your employee’s focus on specific goals and access the training they need to gain in-depth product knowledge and obtain certifications. By becoming trained and certified in various disciplines, your employees can document their knowledge on Microsoft Dynamics CRM 3.0 and showcase their expertise to your customers.
How To Follow Your Learning Plan• It is recommended that the learner progress through the training in the order presented (from left to right), within their chosen learning plan(s).
• Each training title within a learning plan links to a Web page (when the course becomes available) outlining details on the course and provides registration information.
• Once a learning plan is completed, it is recommended that additional study through industry white papers, Foundation Library Tutorials and courses on future product versions are taken continually in order to refresh a learner’s knowledge. Additional Information About Your Learning • Please note the icon key indicating the different formats in which training is available (format availability varies by training title). Individuals should choose the format that best fits their needs and learning preferences. Before taking a certification
exam, it is highly recommended that individuals purchase and review the self-study Courseware titles that map to an exam and apply their knowledge through real-world experience. self–study Courseware is provided when an individual attends a class, but is not offered with an eCourse. • Foundation Library Tutorials provide an overview of the Microsoft Dynamics CRM product.
KEY eCourse Self-Study Courseware Class
Applications ProfessionalLearning Plan
or
orMarketing Automation
Marketing Automation
Marketing Automation (1 Day)or
orSales Management
Sales Management
Sales Management (1 Day)
Continue Learning Plan on next lineor
orService Management
Service Management
Service Management (1 Day)
or
orService Scheduling
Service Scheduling
Service Scheduling (1 Day)
Applications Professional Certification
Exam
CustomizationLearning Plan
or
orMarketing Automation
Marketing Automation
Marketing Automation (1 Day)or
orSales Management
Sales Management
Sales Management (1 Day)
Continue Learning Plan on next lineor
orService Management
Service Management
Service Management (1 Day)
or
orService Scheduling
Service Scheduling
Service Scheduling (1 Day)
Customization Certification
Examor
orCustomization
Customization
Customization (3 Days)
Extending Microsoft Dynamics CRM 3.0Learning Plan
or
orMarketing Automation
Marketing Automation
Marketing Automation (1 Day)or
orSales Management
Sales Management
Sales Management (1 Day)
Continue Learning Plan on next lineor
orService Management
Service Management
Service Management (1 Day)
or
orService Scheduling
Service Scheduling
Service Scheduling (1 Day)
Extending Microsoft
CRM Certification
Examor
orCustomization
Customization
Customization (3 Days)or
orExtending Microsoft CRM
Extending Microsoft CRM
Extending Microsoft CRM (3 Days)
Installation & ConfigurationLearning Plan or
orInstallation & Configuration
Installation & Configuration
Installation & Configuration (3 Days)
Installation & Configuration Certification
Exam
AdministrationLearning Plan
or
orAdministration
Administration
Administration (2 Days)
No Certification
ExamAvailable
Data MigrationLearning Plan or
Data Migration
Data Migration (1 Day)
No Certification
ExamAvailable
Microsoft Dynamics CRM 3.0 Integration to Microsoft Dynamics GPLearning Plan
Microsoft Dynamics CRM 3.0 Integration to Microsoft Dynamics GPNo
Certification Exam
Available
Microsoft Dynamics CRM Mobile - Installation & ConfigurationLearning Plan
Microsoft Dynamics CRM Mobile - Installation & ConfigurationNo
Certification Exam
Available
For more information on Microsoft Dynamics™ CRM 3.0 training and certifications, email questions to [email protected].
© 2005 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, Your Potential, Our Passion are either trademarks or registered trademarks of Microsoft Corporation
or its affiliates in the United States and/or other countries. This document is for informational purposes only and is for internal distribution only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
Learning Plans
Microsoft Dynamics CRM Mobile - User
Microsoft Dynamics CRM Mobile - UserNo
Certification Exam
Available
