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Learning Connection Employee Training and Development Department

Handbook and Course Catalog

3/2020

Office of Human Resources

Weldon Bldg. | Room 141 | 407-708-2195

[email protected]

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INTRODUCTION TO THE LEARNING CONNECTION .................................................................................................. 8

ATTENDANCE POLICIES .......................................................................................................................................... 9

LEARNING MODES ............................................................................................................................................... 10

PROFESSIONAL DEVELOPMENT CREDIT ............................................................................................................... 11

LEARNING CONNECTION ONLINE COURSE CALENDAR ......................................................................................... 13

COMPETENCY MODELS AND CURRICULUM ......................................................................................................... 14

SUPERVISION/LEADERSHIP COMPETENCIES MODEL ............................................................................................................. 14 SUPERVISION/LEADERSHIP COMPETENCIES AND CURRICULUM .............................................................................................. 15 EMPLOYEE COMPETENCIES MODEL .................................................................................................................................. 16 EMPLOYEE COMPETENCIES AND CURRICULUM ................................................................................................................... 17

EMPLOYEE CURRICULUM ..................................................................................................................................... 18

REQUIRED COURSES...................................................................................................................................................... 18 COURSES FOR EMPLOYEES .............................................................................................................................................. 21 COURSES FOR SUPERVISORS ........................................................................................................................................... 23 COURSES FOR PART-TIME (ADJUNCT) FACULTY .................................................................................................................. 26

SKILLSOFT ONLINE PROFESSIONAL DEVELOPMENT CERTIFICATE PROGRAMS ...................................................... 27

GET STARTED USING SKILLSOFT ...................................................................................................................................... 27

ADMINISTRATIVE PROFESSIONAL ........................................................................................................................ 28

ADMINISTRATIVE PROFESSIONAL .......................................................................................................................... 28 Essential Skills for Administrative Support Certificate (4 Courses) ................................................................... 28

CHANGE ............................................................................................................................................................... 28

CHANGE .................................................................................................................................................................. 28 Creating Lasting Organizational Change Certificate (7 Courses) ...................................................................... 28 Dealing with Organizational Change Certificate (2 Courses)............................................................................ 28 Digital Economy Skills Certificate (1 Course) ..................................................................................................... 28 Growth Mindset Certificate (1 Course) .............................................................................................................. 28 Leading Change Certificate (3 Courses) ............................................................................................................. 28

COMMUNICATION SKILLS .................................................................................................................................... 29

ADVANCED AND SPECIALIZED COMMUNICATIONS ............................................................................................... 29 Fundamentals of Cross Cultural Communications Certificate (2 Courses) ........................................................ 29 Communicating with Senior Executives Certificate (1 Course) ......................................................................... 29

COMMUNICATIONS ESSENTIALS ............................................................................................................................ 29 Communicating with Tact and Diplomacy Certificate (2 Courses) .................................................................... 29 Effective Communication Certificate (1 Course) ................................................................................................ 29 Note-taking Skills Certificate (1 Course) ............................................................................................................ 29

DIFFICULT CONVERSATIONS ................................................................................................................................... 29 Conflict Management Service Certificate (2 Courses) ....................................................................................... 29 Dealing with Workplace Conflict Certificate (3 Courses) .................................................................................. 29 Difficult Conversations Certificate (1 Course) .................................................................................................... 29

Table of Contents

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Working with Difficult People Certificate 2020 (3 Courses) .............................................................................. 29 E-MAIL COMMUNICATIONS ................................................................................................................................... 29

E-mail Essentials for Business Certificate (3 Courses) ....................................................................................... 29 FEEDBACK AND CRITICISM ...................................................................................................................................... 30

Constructive Feedback Certificate (3 Courses) .................................................................................................. 30 INFLUENCE AND PERSUASION ................................................................................................................................ 30

Getting Results Through Personal Power Certificate (3 Courses) ..................................................................... 30 LISTENING ............................................................................................................................................................... 30

Listening Certificate 2020 (2 Courses) ................................................................................................................ 30 NEGOTIATION ......................................................................................................................................................... 30

Developing Effective Negotiation Skills Certificate (4 Courses) ........................................................................ 30 NETWORKING ......................................................................................................................................................... 30

Professional Networking Essentials Certificate (2 Courses) .............................................................................. 30 PRESENTATION SKILLS ............................................................................................................................................ 30

Basic Presentation Skills Certificate (3 Courses) ................................................................................................ 30 TELEPHONE COMMUNICATION ............................................................................................................................. 30

Telephone Essentials for Business Certificate (1 Course) .................................................................................. 30 VERBAL COMMUNICATION .................................................................................................................................... 30

Communicating with Impact Certificate (6 Courses) ......................................................................................... 30 Public Speaking Strategies Certificate (2 Courses) ............................................................................................ 31

WRITTEN COMMUNICATION .................................................................................................................................. 31 Business Grammar Basics Certificate (6 Courses) .............................................................................................. 31 Effective Business Writing Certificate (3 Courses) ............................................................................................. 31 Writing Under Pressure Certificate (2 Courses) ................................................................................................. 31

CUSTOMER SERVICE............................................................................................................................................. 31

CUSTOMER SERVICE ESSENTIALS ............................................................................................................................ 31 Customer Service Skills Certificate (5 Courses) .................................................................................................. 31 Customer Service Representative, Process Certificate (3 Courses) ................................................................... 31 Essentials of Customer Service Certificate (8 Courses) ...................................................................................... 31

DESKTOP APPLICATIONS ...................................................................................................................................... 32

ADOBE ..................................................................................................................................................................... 32 Adobe Acrobat DC Certificate (2 Courses) ......................................................................................................... 32 Adobe Dreamweaver CC Certificate (5 Courses) ............................................................................................... 32 Adobe Flash Professional CC Certificate (5 Courses) ......................................................................................... 32 Adobe InDesign CC 2015 Certificate (6 Courses) ............................................................................................... 32 Adobe Illustrator CC 2015 Certificate (8 Courses) ............................................................................................. 32 Adobe Photoshop CC 2015 Certificate (7 Courses) ............................................................................................ 33

MICROSOFT OFFICE 365 ONLINE ............................................................................................................................ 33 Microsoft Office 365 Certificate 2020 (1 Course)............................................................................................... 33 Microsoft Office 365 For Advanced Business Users Certificate (4 Courses) ...................................................... 33 Microsoft Office 365: Excel Online Certificate (6 Courses) ................................................................................ 33 Microsoft Office 365: Forms Certificate (3 Courses) .......................................................................................... 33 Microsoft Office 365: Groups Certificate (5 Courses) ........................................................................................ 33 Microsoft Office 365: OneDrive Certificate (3 Courses)..................................................................................... 34 Microsoft Office 365: OneNote Online Certificate (4 Courses) ......................................................................... 34 Microsoft Office 365: Outlook Online Certificate (6 Courses) ........................................................................... 34 Microsoft Office 365: Planner Certificate (4 Courses) ....................................................................................... 34

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Microsoft Office 365: PowerPoint Online Certificate (6 Courses) ..................................................................... 34 Microsoft Office 365: SharePoint Online Certificate (8 Courses) ...................................................................... 34 Microsoft Office 365: Stream Certificate (2 Courses) ........................................................................................ 35 Microsoft Office 365: Sway Certificate (3 Courses) ........................................................................................... 35 Microsoft Office 365: Teams Certificate (4 Courses) ......................................................................................... 35 Microsoft Office 365: Word Online Certificate (5 Courses) ............................................................................... 35

MICROSOFT OFFICE 2016 ........................................................................................................................................ 35 ACCESS 2016............................................................................................................................................................ 35

Microsoft Office 2016: Beginning Access Certificate (2 Courses) ...................................................................... 35 EXCEL 2016 .............................................................................................................................................................. 35

Microsoft Office 2016: Beginning Excel Certificate (5 Courses) ........................................................................ 35 Microsoft Office 2016: Intermediate Excel Certificate (6 Courses) ................................................................... 35 Microsoft Office 2016: Advanced Excel Certificate (3 Courses) ........................................................................ 36

ONENOTE 2016 ....................................................................................................................................................... 36 Microsoft Office 2016: OneNote Certificate (2 Courses) ................................................................................... 36

OUTLOOK 2016 ....................................................................................................................................................... 36 Microsoft Office 2016: Beginning Outlook Certificate (6 Courses) ................................................................... 36 Microsoft Office 2016: Intermediate Outlook Certificate (6 Courses) .............................................................. 36

POWERPOINT 2016 ................................................................................................................................................. 36 Microsoft Office 2016: Beginning PowerPoint Certificate (5 Courses) ............................................................. 36 Microsoft Office 2016: Intermediate PowerPoint Certificate (6 Courses) ........................................................ 36

PROJECT 2016 ......................................................................................................................................................... 37 Microsoft Office 2016: Beginning Project Certificate (4 Courses) ..................................................................... 37

PUBLISHER 2016 ...................................................................................................................................................... 37 Microsoft Office 2016: Publisher Certificate (6 Courses) ................................................................................... 37

SHAREPOINT 2016 .................................................................................................................................................. 37 Microsoft Office 2016: SharePoint for End Users Certificate (6 Courses) ......................................................... 37

SKYPE 2016 .............................................................................................................................................................. 37 Skype for Business 2016 Certificate (4 Courses) ................................................................................................ 37

VISIO 2016 ............................................................................................................................................................... 37 Microsoft Office 2016: Beginning Visio Certificate (4 Courses) ........................................................................ 37

WORD 2016 ............................................................................................................................................................. 38 Microsoft Office 2016: Beginning Word Certificate (6 Courses) ....................................................................... 38 Microsoft Office 2016: Intermediate Word Certificate (6 Courses) .................................................................. 38

QUICKBOOKS .......................................................................................................................................................... 38 QuickBooks Pro 2017 Fundamentals Certificate (4 Courses) ............................................................................ 38

WINDOWS 10 .......................................................................................................................................................... 38 Windows 10 Certificate (6 Courses) ................................................................................................................... 38

FINANCE AND ACCOUNTING ................................................................................................................................ 38

ACCOUNTING .......................................................................................................................................................... 38 Accounting Basics Certificate (5 Courses) .......................................................................................................... 38

FINANCE ESSENTIALS .............................................................................................................................................. 39 Finance and Accounting Essentials for Non-Financial Professionals Certificate 2020 (5 Courses) .................. 39 Cost Consciousness in the Workplace Certificate (2 Courses) ........................................................................... 39

PLANNING AND BUDGETING .................................................................................................................................. 39 Budgeting Essentials Certificate 2020 (1 Course) .............................................................................................. 39

HUMAN RESOURCES ............................................................................................................................................ 39

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CRISIS MANAGEMENT ............................................................................................................................................ 39 Crisis Management Certificate (1 Course) ......................................................................................................... 39

ENGAGEMENT AND RETENTION ............................................................................................................................. 39 Creating a Positive Atmosphere Certificate (3 Courses) ................................................................................... 39

HR ESSENTIALS ........................................................................................................................................................ 39 Organizational Behavior Certificate (3 Courses) ............................................................................................... 39 Transformational HR and Talent Management Certificate (4 Courses) ........................................................... 39

ON-BOARDING ........................................................................................................................................................ 40 Strategies for Successful Employee On-boarding Certificate (1 Course) .......................................................... 40 Leveraging Key Management Techniques Certificate (4 Courses) .................................................................... 40

RECRUITMENT AND HIRING.................................................................................................................................... 40 Essentials of Interviewing and Hiring Certificate (2 Courses) ........................................................................... 40 Recruiting, Screening, and Onboarding Effectively Certificate (4 Courses) ...................................................... 40

INFORMATION TECHNOLOGY .............................................................................................................................. 40

BUSINESS SKILLS FOR IT PROFESSIONAL ................................................................................................................. 40 BUSINESS ANALYSIS ................................................................................................................................................ 40

Effective Business Analysis Techniques Certificate (3 Courses) ........................................................................ 40 Key Business Analysis Competencies Certificate (3 Courses) ............................................................................ 40

COMMUNICATIONS FOR IT PROFESSIONALS ......................................................................................................... 40 Essentials of IT Customer Service Certificate (7 Courses) .................................................................................. 40

DATA AND DATABASES ........................................................................................................................................... 41 Database Fundamentals Certificate (2 Courses) ............................................................................................... 41 MySQL Database Development Certificate (9 Courses) .................................................................................... 41 Oracle Database 12c Certificate (8 Courses) ..................................................................................................... 41 Introduction to SQL Certificate (4 Courses) ....................................................................................................... 41

SECURITY ................................................................................................................................................................. 41 Securing User Accounts Certificate (3 Courses) ................................................................................................. 41 Exploring Security Trends Certificate (2 Courses) .............................................................................................. 41

SOFTWARE DESIGN AND DEVELOPMENT ............................................................................................................... 42 C++ PROGRAMMING .............................................................................................................................................. 42

C++ Programming Certificate (7 Courses) .......................................................................................................... 42 JAVA - JAVA SE 8 ...................................................................................................................................................... 42

Java SE 8 Fundamentals Certificate (5 Courses) ................................................................................................ 42 Java SE 8 Programming Certificate (5 Courses) ................................................................................................. 42

JAVA - JAVA EE 7 ...................................................................................................................................................... 42 Java EE 7 Front End Web Application Development Certificate (7 Courses) .................................................... 42 Java EE 7 Back End Server Application Development Certificate (7 Courses)................................................... 42

SOFTWARE PROGRAMMING .................................................................................................................................. 43 Software Programming Fundamentals Certificate (4 Courses) ........................................................................ 43

LEADERSHIP ......................................................................................................................................................... 43

DECISIVENESS ......................................................................................................................................................... 43 Setting and Managing Priorities Certificate 2020 (3 Courses) .......................................................................... 43

DRIVING EMPLOYEE PERFORMANCE ..................................................................................................................... 43 Performance Measurement Certificate (1 Course) ............................................................................................ 43

GENERATIONS IN THE WORKFORCE ....................................................................................................................... 43 Managing a Multigenerational Workforce Certificate (2 Courses) .................................................................. 43

LEADERSHIP ESSENTIALS ........................................................................................................................................ 43

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Business Acumen Essentials Certificate (1 Course) ............................................................................................ 43 Dealing With Setbacks Certificate (1 Course) .................................................................................................... 43 Developing Leadership Skills Certificate (4 Courses) ......................................................................................... 43 Improving Leadership Skills Certificate (2 Courses)........................................................................................... 44 Leadership Essentials Certificate (8 Courses) .................................................................................................... 44 Leveraging Leadership Techniques Certificate (5 Courses) ............................................................................... 44 Organizational Awareness Certificate (1 Course) ............................................................................................. 44 The Voice of Leadership Certificate (2 Courses) ................................................................................................ 44

LEADING TEAMS ..................................................................................................................................................... 44 Leading Teams Certificate (6 Courses) ............................................................................................................... 44 Leading Virtual Teams Certificate (2 Courses)................................................................................................... 44 Making Cross-Functional Teams Work Certificate (2 Courses) ......................................................................... 44

SUCCESSION PLANNING.......................................................................................................................................... 45 Effective Succession Planning Certificate (1 Course) ......................................................................................... 45

WOMEN IN LEADERSHIP ......................................................................................................................................... 45 Women in Leadership Certificate (3 Courses) .................................................................................................... 45

MANAGEMENT .................................................................................................................................................... 45

APPRAISING PERFORMANCE .................................................................................................................................. 45 Performance Appraisal Essentials Certificate (1 Course) .................................................................................. 45

DELEGATING ........................................................................................................................................................... 45 Achieving Success Through Delegation Certificate (4 Courses) ........................................................................ 45 Empowering Employees Certificate (1 Course) .................................................................................................. 45

FIRST TIME MANAGERS .......................................................................................................................................... 45 First Time Manager Essentials Certificate (2 Courses) ...................................................................................... 45

MANAGEMENT ESSENTIALS ................................................................................................................................... 45 Advanced Management Skills Certificate (5 Courses) ....................................................................................... 45 Business Execution Certificate (1 Course) .......................................................................................................... 45 Essential Mentoring Techniques Certificate (1 Course) ..................................................................................... 45 Managing During Difficult Times Certificate (4 Courses) .................................................................................. 46

MANAGING PERFORMANCE ................................................................................................................................... 46 Coaching to Drive Sucess Certificate (2 Courses) ............................................................................................... 46 Effectively Managing Top Performers Certificate (2 Courses) .......................................................................... 46 Managing Problem Performance Certificate (2 Courses).................................................................................. 46 Performance Management Certificate (2 Courses) ........................................................................................... 46

MARKETING ......................................................................................................................................................... 46

COMPETITIVE STRATEGIES ..................................................................................................................................... 46 Competitive Marketing Strategies Certificate (1 Course) ................................................................................. 46

MARKETING ESSENTIALS ........................................................................................................................................ 46 Essential Marketing Strategies Certificate (7 Courses) ..................................................................................... 46

ONLINE MARKETING ............................................................................................................................................... 46 Digital Marketing Certificate (3 Courses) .......................................................................................................... 46

PUBLIC RELATIONS .................................................................................................................................................. 47 Essentials of Public Relations Certificate (2 Courses) ........................................................................................ 47

PROFESSIONAL EFFECTIVENESS ........................................................................................................................... 47

BUILDING WORK RELATIONSHIPS .......................................................................................................................... 47 360 Degree Relationships Certificate (4 Courses) .............................................................................................. 47

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BUSINESS MEETINGS .............................................................................................................................................. 47 Effective Business Meetings Certificate (2 Courses) .......................................................................................... 47

CAREER DEVELOPMENT .......................................................................................................................................... 47 Managing Your Career Certificate (5 Courses) .................................................................................................. 47

CONTROLLING EMOTIONS ...................................................................................................................................... 47 Achieving Emotional Intelligence Certificate (3 Courses) ................................................................................. 47 Anger Management Essentials Certificate (1 Course) ....................................................................................... 47

CREATIVE THINKING ............................................................................................................................................... 47 Generating Creative and Innovative Ideas Certificate (2 Courses) ................................................................... 47

DECISION-MAKING AND PROBLEM-SOLVING ........................................................................................................ 48 Develop Your Critical Thinking Skills Certificate (3 Courses) ............................................................................. 48 Problem Solving Certificate 2020 (2 Courses) .................................................................................................... 48

ETHICS AND TRUST.................................................................................................................................................. 48 Building and Maintaining Trust Certificate (1 Course) ...................................................................................... 48 Business Ethics Essentials Certificate (1 Course) ............................................................................................... 48

PROFESSIONAL ESSENTIALS .................................................................................................................................... 48 Diversity on the Job Certificate (2 Courses) ....................................................................................................... 48 Business Etiquette and Professionalism Certificate (5 Courses) ....................................................................... 48 Perseverance and Resilience Certificate (2 Courses) ......................................................................................... 48 Unconscious Bias Certificate (3 Courses) ........................................................................................................... 48

TELECOMMUTING AND THE REMOTE EMPLOYEE .................................................................................................. 48 Telecommuting and the Remote Employee Certificate (2 Courses) .................................................................. 48

TIME MANAGEMENT AND PRODUCTIVITY ............................................................................................................ 48 Discovering Your Strengths Certificate (3 Courses) ........................................................................................... 48 Improving Your Memory Certificate (1 Course) ................................................................................................. 49 Improving Your Personal Productivity Certificate (4 Courses) .......................................................................... 49 Improving Your Reading Speed Certificate (1 Course) ...................................................................................... 49 Overcoming Procrastination Certificate (2 Courses) ......................................................................................... 49 Performance Under Pressure Certificate (1 Course) .......................................................................................... 49 Time Management Certificate (3 Courses) ........................................................................................................ 49

WORKING ON A TEAM ............................................................................................................................................ 49 Mentor Relationships Certificate (1 Course)...................................................................................................... 49 Optimizing Your Performance on a Team Certificate (4 Courses)..................................................................... 49 Virtual Teams Certificate (1 Course) .................................................................................................................. 49

WORK-LIFE BALANCE .............................................................................................................................................. 49 Improving Your Work/Life Balance Certificate (4 Courses) .............................................................................. 49

PROJECT MANAGEMENT...................................................................................................................................... 50

PROJECT MANAGEMENT ........................................................................................................................................ 50 Project Management Certificate 2020 (4 Courses) ........................................................................................... 50

PROJECT COMMUNICATIONS MANAGEMENT ....................................................................................................... 50 Project Management: Communications Certificate (2 Courses) ....................................................................... 50

PROJECT COST MANAGEMENT ............................................................................................................................... 50 Project Management: Cost Certificate (2 Courses) ........................................................................................... 50

PROJECT HUMAN RESOURCE MANAGEMENT ........................................................................................................ 50 Project Management: HR Management Certificate (2 Courses) ...................................................................... 50

PROJECT INTEGRATION MANAGEMENT ................................................................................................................ 50 Project Management: Project Integration Certificate (5 Courses) ................................................................... 50

PROJECT MANAGEMENT ESSENTIALS .................................................................................................................... 50

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Project Management for Non-Project Managers Certificate 2020 (5 Courses) ................................................ 50 Project Management Essentials Certificate 2020 (3 Courses) .......................................................................... 50 Project Management Ethics and Values Certificate (2 Courses) ....................................................................... 51 Project Management for All Certificate 2020 (10 Courses) ............................................................................... 51

PROJECT PROCUREMENT MANAGEMENT .............................................................................................................. 51 Project Management: Procurement Certificate (2 Courses) ............................................................................. 51

PROJECT QUALITY MANAGEMENT ......................................................................................................................... 51 Project Management: Quality Management Certificate (3 Courses) ............................................................... 51

PROJECT RISK MANAGEMENT ................................................................................................................................ 51 Project Management: Risk Management Certificate (4 Courses) .................................................................... 51

PROJECT TIME MANAGEMENT ............................................................................................................................... 51 Project Management: Time Certificate (3 Courses) .......................................................................................... 51

STRATEGY AND INNOVATION .............................................................................................................................. 52

STRATEGY RISK MANAGEMENT ............................................................................................................................. 52 Risk Management Certificate (3 Courses) ......................................................................................................... 52

STRATEGIC THINKING ............................................................................................................................................. 52 Thinking Strategically and Managing Risk Certificate (5 Courses) ................................................................... 52

STRATEGY AND GROWTH ....................................................................................................................................... 52 Business Planning Essentials Certificate (1 Course) .......................................................................................... 52

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Introduction to the Learning Connection Welcome to the Learning Connection, Seminole State’s employee training and development department. As part of the Office of Human Resources, the Learning Connection offers all employees a wide variety of workplace related training as well as programs for personal and career growth. The Learning Connection delivers programs sponsored by the Office of Human Resources and partners with several College departments (e.g., Payroll, Safety and Security, Finance, Information Technology) to facilitate learning programs supporting work-related functions.

Examples of Learning Connection programs include New Employee Orientation, regulatory and safety education, supervisory skills training, leadership education, College processes training, lunch and learn special topic sessions, and College-wide professional development events.

The purpose of this Catalog is to provide employees with all the resources needed to take full advantage of the many employee education programs offered by the College.

Contact the Learning Connection, Office of Human Resources: Location: Sanford/Lake Mary Campus, Weldon Bldg. Telephone: 407-708-2195 Email: [email protected] https://www.seminolestate.edu/hr/lc/online-training

NOTE: Full-time and part-time (adjunct) faculty are encouraged to contact the Faculty Center for Teaching and Learning about faculty-specific learning initiatives.

Contact the Faculty Center for Teaching and Learning: Location: Sanford/Lake Mary Campus, Administration Bldg., room A0136 Telephone: 407-708-2373 Email: [email protected]

https://www.seminolestate.edu/hr/lc/online-training

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Attendance Policies The following guidelines are for College employees attending live learning programs facilitated by the Learning Connection and when accessing online courses via the Skillsofttm Online Learning System. NOTE: Attendance at programs sponsored by other College departments should be coordinated between employee and supervisor.

Professional (salaried/exempt) employees

During scheduled work time:

• Live learning programs and online courses

o Employees attend/access with supervisor approval

During non-scheduled work time:

• Live learning programs

o Employees attend with supervisor approval

• Online courses

o Employees access as desired

Career Service (hourly/non-exempt) employees



o Employees attend programs/access courses with supervisor approval. NOTE: This is considered paid time, must be pre-approved by the supervisor, and must be within maximum allowed work hours (e.g. within 29 hours a week for part-time employees and 37.5 hours a week for full-time employees). NOTE: Attending a live learning program during scheduled lunch time (e.g., lunch and learn sessions) is considered not paid time.

During non-scheduled work time


o Employees attend with supervisor approval (this is not paid time)

• Online courses

o Employees access as desired (this is not paid time)

Faculty (Full-time) employees



o Employees attend/access with supervisor approval

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During non-scheduled work time:


o Employees attend with supervisor approval

• Online courses

o Employees access as desired

Adjunct Faculty (part-time faculty)

Live learning programs

• Adjunct faculty members are invited to attend various learning programs throughout the year. Some programs are paid time and others are not paid time. Adjuncts should contact the sponsoring department or their Dean for details.

Online courses

• Adjunct faculty may access online courses as desired (this is not paid time)

Supervisors can make courses required

Supervisors can require employees to complete courses (e.g., live/facilitated courses, online courses, or online certificate programs). In this case, non-exempt hourly employees (e.g., career service) must be paid for all time attending/accessing the course whether during regular work time or outside of work time. When supervisors make courses/certificates required, employees and supervisors will work together to document time spent training and stay within required work hour limits (e.g., 29 hours/week for part-time employee and 37.5 hours/week for full-time employees.)

Learning Modes

The Learning Connection offers employee training, development, and enrichment initiatives in several learning modes as described below. Employees should collaborate with their supervisors when attending learning events.

Live/Facilitated

Live/facilitated programs are held live, at a certain time and place, and generally feature an instructor or facilitator. The New Employee Orientation is an example of a live/facilitated program. Many of the supervisory training events are live/facilitated courses.

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Lunch and Learn

Lunch and Learn programs are held during lunch time and generally present topics of interest to all employees (e.g., retirement planning or campus safety). Often these programs are “live streamed” via the College’s Intranet so that employees at any campus can view the event from their computers.

Online

Employees have access to over 5,000 online courses via the Skillsofttm Online Learning System. The system can be accessed on any computer using the Internet. Online courses are available anytime, anywhere, at the learner’s pace, and can be re-taken as many times as wanted.

Live Steaming

Most Lunch and Learn sessions and many College events are “live streamed” via the College’s Intranet. Employees can “view” the live program on their computers at any campus via the live stream link at https://www.seminolestate.edu/live-video

Webinar

Some programs are delivered to the participant’s computer or mobile device using the Internet conferencing tool WebEx. WebEx is an industry standard software application allowing users to share audio and video content anytime and anywhere via the Internet. To join a WebEx session, follow the link below for instructions. https://www.seminolestate.edu/elearning/software/webex/joining-a-webex-session

Professional Development Credit What is Professional Development Credit (PDC)?

Professional development credit (PDC) is an internal College credit mechanism used to grant credit and track completion of employee professional training and development initiatives.

Who Is Required to Earn PDC?

For full-time Administrative and Professional staff: 180 clock hours of PDC is required within each rolling five-year reporting period of your employment.

For full-time and part-time Career Service staff: PDC is optional.

For part-time (adjunct) Faculty: PDC is optional.

https://www.seminolestate.edu/live-video

https://www.seminolestate.edu/elearning/software/webex/joining-a-webex-session

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For full-time Faculty: PDC is specified as per the bargaining agreement. See the Faculty Center for Teaching and Learning/Earning Professional Development Credit.

How are PDCs Earned?

PDC is earned by completing courses offered live or online through the Learning Connection, completing college courses, attending seminars and conferences, and various other learning activities approved by your supervisor. Qualified learning activities are aligned with the College’s mission and core values.

What Learning Activities Qualify for PDC?

Learning activities that qualify for PDC include those listed below. Qualified learning activities are aligned with the College’s mission and core values. NOTE: Your immediate supervisor has the final approval as to what qualifies for credit. It is recommended that employees gain their supervisor’s approval before registering for or starting any professional development initiatives. Unless otherwise noted, each one contact hour of professional development equates to one hour of PDC.

Examples of qualifying learning activities:

• Attendance/presentation at conferences, workshops, or seminars

• Professional travel study programs

• Courses sponsored by industry or continuing professional education

• Publishing in professional publications/journals

• Service on national, state, or local boards/professional associations

• Reading/research in the field

• Coursework at an accredited college/university (Note: Each one hour of college credit equates to 30 hours of PDC).

How are PDCs Documented?

PDC is documented and entered into your PDC database account via three paths:

1. When you attend a College-sponsored activity where attendance was captured via a roster/sign-in, the facilitating department will enter the PDC into the database on your behalf.

2. When you complete an online course (e.g., Skillsofttm or Canvas), the completion records are imported into the PDC database once each month on your behalf.

3. When you complete a learning activity “outside” of the College (e.g., college courses, seminars, presentations, etc.) you need to request approval for the PDC from your supervisor (see the steps below). Note: For most learning activities, one hour of PDC is granted for one hour of learning activity contact time. However, for accredited college/university courses, each one hour of college credit is granted 30 hours of PDC.

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Steps to request PDC

Log into the https://portal.seminolestate.edu/peopleSoft/login From the left navigation, select Human Resources Select Professional Development Select Home From the upper right, select Add New

For College Course credit, click on Credit Courses, click on Choose Type of PDC

Note: For each one hour of college credit, 30 hours of PDC is granted. The system does this calculation automatically for you.

Complete the form and select Create and submit to send to your supervisor for approval.

For Other Learning Activity Credits, click on Learning Activity, then click on Choose Type of PDC

Complete the form and select Create and submit to send to your supervisor for approval.

Learning Connection Online Course Calendar The “sign-me-up” calendar is an online tool facilitating “self-registration” into courses and events across several areas of the College. Learning Connection is just one of these areas. Courses and events on the “sign-me-up” calendar are generally live/facilitated programs sponsored by the Learning Connection or other departments. The “MySeminoleState” login and password is used to log into the “sign-me-up” calendar.

Access the Learning Connection “sign-me-up” Event Calendar

Or go to: https://portal.seminolestate.edu/

Select Calendar Select Sign Me Up Select Home Set Calendar to: Learning Connection Set Categories to: Training Calendar

https://portal.seminolestate.edu/peopleSoft/login

https://portal.seminolestate.edu/peopleSoft/login

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Competency Models and Curriculum The College has two competency models with related curriculum to aid employees in creating an individual development plan. The Supervision/Leadership Model is for those employees who currently supervise employees or for those employees aspiring to move into supervision. The Employee Model is intended for all employees you are individual contributors.

Supervision/Leadership Competencies Model Five competency areas provide the foundation for College supervisor and leader training and development initiatives supported by the Office of Human Resources at Seminole State College. Each competency area is described in the table below.

Supervision

& Management

Knowledge and demonstration of key policies and procedures, organization and department structures, communication mechanisms, calendars and schedules, key legal and regulatory requirements.

Service

Orientation

Knowledge and demonstration of key service and performance indicators, internal and external service communities, service needs, proactive resolution of problems, and development strategies for continuous improvement.

Professional Effectiveness

Knowledge and demonstration of goal setting, delegation, assessment of progress toward goals, timely resolution of performance gaps, building and maintaining trust, employee rewards and recognition, coaching and mentoring, and training and development.

Communication & Collaboration

Knowledge and demonstration of expressing one’s self clearly in conversations, interactions, and writing. The ability to plan and deliver oral and written communications that make an impact and persuade their audiences.

Leadership

Strategy

Knowledge and demonstration of operational goals and performance indicators, strategy development and execution, identification and resolution of problems, and guiding diverse cross-functional teams in multiple locations.

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Supervision/Leadership Competencies and Curriculum

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Employee Competencies Model Four competency areas provide the foundation for College employee training and development initiatives supported by the Office of Human Resources at Seminole State College. Each competency area is described in the table below.

COMPETENCY AREA DESCRIPTION

Technical

Knowledge and demonstration of key tools used in the job, desktop applications, and processes for efficient job performance and operations.

Service

Orientation

Knowledge and demonstration of service behaviors, service communities, service needs, proactive resolution of problems, and development strategies for continuous improvement.

Professional Effectiveness

Knowledge and demonstration of self-management, self-development, goal setting, building relationships, assessment of progress toward goals, and timely escalation and resolution of performance gaps.

Communication & Collaboration

Knowledge and demonstration of expressing one’s self clearly in conversations, interactions, and writing. The ability to plan and deliver oral and written communications that make an impact and persuade their audiences.

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Employee Competencies and Curriculum

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Employee Curriculum Many learning opportunities are available to College employees. The sections below describe each program including which are required. Employees should collaborate with their supervisors when attending learning events.

Required Courses Campus Safety/Active Shooter Online Course

This course covers strategies to prevent an active shooter situation as well as what to do if such a situation does occur. Key contact information and support resources are also provided.

Required/Target audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours. NOTE: At this time adjunct faculty are not required to complete this course but those who elect to will be compensated.

Mode: online Length: approximately 30 mins. Registration/Access: Canvas>Campus Safety / Active Shooter Course

Harassment Prevention for Employees Higher Education Edition Course

This course provides an overview of the types of behaviors that can give rise to harassment claims, including those based on sex (including transgender status and gender identity), race, color, national origin, religion, age, and disability. It also discusses the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination.

Required/Target audience: This course is required for all full-time and part-time employees who are non-supervisors and non-faculty.

Mode: online Length: approximately 30 mins. Registration/Access: Skillsofttm Online Learning System

Harassment Prevention for Managers Higher Education Edition Course

This course reviews the characteristics of various forms of harassment and discusses what supervisors, managers, and faculty can do to discourage harassing behavior of any type in their own work groups by their associates or themselves.

Required/Target audience: This course is required for all full-time supervisors and full-time faculty.

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NOTE: At this time part-time faculty (adjuncts) are not required to complete this course; however, it is recommended.


New Employee Orientation Program

This program welcomes new employees and covers topics including our College's mission, vision, and values, senior leadership and organization structure, key policies and procedures, employee relations, foundation, payroll services, safety and security, environmental safety, and benefits overview/enrollment. Lunch is included. NOTE: This program includes the New Employee Benefits Overview and Enrollment Program below.

Required/Target audience: This program is required for all full-time and part-time employees (faculty and staff). Part-time faculty (adjuncts) do not attend this course (refer to “Human Resources Education Program for Adjunct Faculty”).

Mode: Live in-person facilitated program Length: full day Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar

New Employee Benefits Overview and Enrollment Program

This program is only for full-time employees (faculty and staff) and provides an opportunity to learn about the many benefits offered by the College, consult with the Benefits Team, and complete enrollment forms. NOTE: This program in included in the full day New Employee Orientation Program above.

Required/Target audience: This program is required for all full-time employees (faculty and staff).

Mode: Live in-person facilitated program Length: 2.5 hours Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar

https://www.seminolestate.edu/hr/lc/course-calendar


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The Internet, Social Media, and Electronic Communication Course

This course covers the potential liabilities and risks to the College and yourself when using electronic communications media.

Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours.

NOTE: At this time adjunct faculty are not required to complete this course but those who elect to will be compensated. Mode: online Length: approximately 60 mins. Registration/Access: Skillsofttm Online Learning System

FERPA for Higher Education

Ensuring the privacy of student educational records is an important priority for every educational institution. The Family Educational Rights and Privacy Act (FERPA) outlines the rights of students and their families with respect to the confidentiality of and access to educational records kept by institutions. This course will provide employees of postsecondary educational institutions awareness-level training on their responsibilities and obligations under FERPA.

Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours.

NOTE: At this time part-time faculty (adjuncts) are not required to complete this course; however it is recommended.


Protecting Minors on Campus

Institutions of higher education must provide a safe and healthy environment for minors involved in school-sponsored programs. This course provides background information to be considered when working with minors on campus. In this course, you will learn about general best practices for working with and safeguarding minors as well as reporting requirements for suspected abuse and other mistreatment.

Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours. NOTE: Part-time faculty (adjuncts) are not required to complete this course.

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Courses for Employees Appraisal Training for Employees Course (non-instructional employees)

This program covers how to access the online Employee Appraisal System (EAS) tool and how to write a self-appraisal. This program is only for full-time and regular part-time (RPT) non-instructional employees hired before October 1 of the appraisal year. Self-appraisals are optional unless the supervisor has made them required. Temporary part-time employees (TPT) attend this program and complete a self-appraisal only if requested by their supervisor.

Target audience: This course is for all full-time and regular part-time (non-instructional) employees completing self-appraisals.

Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar

Appraisal Training for Employees Videos (non-instructional employees)

The following optional instructional videos are available to assist employees writing self-appraisals. https://www.seminolestate.edu/hr/performance/non-instructional/

1. Writing a Self-Appraisal: How to log in

2. Writing a Self-Appraisal: How to create, complete, and submit self-appraisals

3. Writing a Self-Appraisal: How to document your objectives

4. Writing a Self-Appraisal: How to document the development and future development sections

Purchasing-Card Training Course

This course covers the process and forms required to use and manage College purchasing cards (P-Cards).

Target audience: This course is for those employees who hold a College purchasing card (P-Card) and office staff who file related paperwork.

Mode: Live in-person facilitated program Length: 90 mins. Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar


https://www.seminolestate.edu/hr/performance/non-instructional/


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Travel Training Course

This course covers the process and forms required to travel on behalf of the College.

Target audience: This course is for all those employees who travel for the College and office staff who file related paperwork.


Sign-Me-Up Training Calendar Course

This course covers the administrative functions of the sign-me-up calendar tool used by many College departments to communicate and track attendance at events.

Target audience: This course is for those employees who need administrator access to the sign-me-up calendaring system to be able to manage an area’s calendar.


CMS Training Course

This course covers the College’s Content Management System (CMS) used to manage the college’s website.

Target audience: This course is for all employees who have been designated by their supervisors as content editors for parts of the Seminole State College website.


PeopleSoft Financials for Dept. Managers and Budget Assistants Course

This training is for department managers and office assistants responsible for budget management in PeopleSoft.

Target audience: This course is for all department managers and office assistants responsible for budget management in PeopleSoft.

Mode: Live in-person facilitated program Length: varies Registration/Access: Contact Pam Delgado, call 407-708-2593




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Time Reporting for Timekeepers

This training is for managers and office assistants who approve employee work time.

Target audience: This course is for all managers and office assistants who approve employee work time.

Mode: Live in-person facilitated program Length: varies Registration/Access: Contact Nancy Harrison, call 407-708-2099

Web Clock Training for Employees and Supervisors

This training is for all employees who use the Web Clock tool to record their work time and their supervisors.

Target Audience: This course is for all employees who use the Web Clock tool to record their work time and their supervisors.

Mode: 3 Video lessons and supporting documentation Length: videos are approximately 5 minutes each Registration/Access: https://www.seminolestate.edu/business-services/payroll/self-service

Courses for Supervisors For the purposes of the following courses, a supervisor is an employee who has one or more reporting employees (not student workers).

Appraisal Training for Supervisors Course (supervisors of non-instructional staff)

The target audiences for this program are supervisors who have never used the online Employee Appraisal System (EAS) or any supervisor wanting to review the tool/process. The focus of this course is to discuss how to write the appraisal, document accomplishments, differentiate scores, write objectives, write personal development plans, and route appraisals for review and final approval.

Target audience: This course is for all full-time supervisors of employees completing employee appraisals.


https://www.seminolestate.edu/business-services/payroll/self-service


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Appraisal Training for Supervisors Videos (of non-instructional staff)

The following optional instructional videos are available to assist supervisors writing employee appraisals. https://www.seminolestate.edu/hr/performance/non-instructional/

1. Writing Employee Appraisals: How to Log In

2. Writing Employee Appraisals: Quick Start Employee Appraisal

3. Writing Employee Appraisals: How to Acknowledge a Self-Appraisal

4. Writing Employee Appraisals: How to Copy from Self Appraisal to Employee Appraisal

5. Writing Employee Appraisals: How to Document and Score Performance

6. Writing Employee Appraisals: How to Document Planning

7. Writing Employee Appraisals: How to Recommend Professional Development

8. Writing Employee Appraisals: How to Retract Employee Appraisal

9. Writing Employee Appraisals: How to Release Employee Appraisal

Best Hiring Practices Course

This course covers one of the supervisor’s most important responsibilities, hiring and retaining the best employees. Strategies discussed include job needs analysis, job descriptions, hiring process, resume evaluation, creating interview questions, interviewing, checking references, and developing the new hire.

Target audience: This course is for all full-time supervisors of employees.


https://www.seminolestate.edu/hr/performance/non-instructional/


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FMLA, ADA, and Workers’ Comp Course

This course covers critical information about federal and state laws as well as our College’s policies and procedures related to the Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and Worker’s Compensation. Objectives include: create awareness on the part of supervisors regarding these areas of federal and state law, educate supervisors on their responsibilities as they relate to these areas of legislation, educate supervisors regarding the potential financial and personal liability of not meeting our legal responsibilities, and educate supervisors on the College’s leave policies and procedures related to these areas of legislation.



Managing Time: Comp Time, Over Time, and Leave Time Mgmt. Course

This course is presented by Payroll Services and Human Resources. In this game show format participants learn how to calculate compensatory time and overtime pay, manage core hours, flex time, break times, and oversee leaves such as vacation, sick, sick carry over, leave without pay, etc.



Proactive Management Course

This course covers the supervisor's role in dealing with employee discipline and performance issues including related procedures and documentation. Supervisors leave this course more confident about dealing with employee challenges.






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Web Clock Training for Employees and Supervisors

This training is for all employees who use the Web Clock tool to record their work time and their supervisors.

Target Audience: This course is for all employees who use the Web Clock tool to record their work time and their supervisors.

Mode: 3 Video lessons and supporting documentation Length: videos are approximately 5 minutes each Registration/Access: https://www.seminolestate.edu/business-services/payroll/self-service

Courses for Part-Time (Adjunct) Faculty Human Resources Education Program for Adjunct Faculty

Part-time/adjunct faculty are important and valued members of our College. This program is designed to enhance effectiveness and confidence in the classroom and ultimately support our core mission of “student success.” This program addresses important topics including: Civility and Harassment Prevention on Campus, Assessment and Testing Services for Faculty, E-Learning Services for Faculty, Disability Support Services, and Keeping Our Campus Safe and Secure.

Target Audience: All “active” (i.e., actively teaching during current term) part-time (adjunct) faculty are encouraged to attend this program. The program is not required. Adjunct faculty attending will be compensated for their time (at workshop rate).

Mode: live/facilitated Length: approximately 4 hours Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar

https://www.seminolestate.edu/business-services/payroll/self-service


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Skillsoft Online

Professional Development

Certificate Programs

Get Started Using Skillsoft

Turn-off pop-up blockers

• In Firefox: Tools>Options> uncheck “Block Pop-Up Windows.”

• In Internet Explorer: Tools>Pop-up Blocker>Turn-Off Pop-up Blocker.

Turn-on sound

• The online learning modules include audio. Make sure to have the sound turned on your PC or use a headset.

How to Log in to Skillsoft

• Type the following path into your browser: https://seminolestate.edu/applications/skillsoft/.

• Or, follow path to the Learning Connection webpage: Human Resources → Learning Connection → Employee

Online Learning → Skillsoft Login Page.

• Use your MySeminoleState login and password.

Using Skillsoft

• The Learning Transcript is on the left sidebar. You can filter and sort how you want to view your courses and

track your progress.

• At the top toolbar, you will see “Browse The Library.” This is where you will find the Seminole State College

certificate program.

• The certificates are in main categories listed in the middle.

Getting Help

• For technical issues, e.g. logging in or loading Flash/Java, contact the Help Desk at 407-708-2000.

• Questions concerning courses and certificates, contact Learning Connection at 407-708-2778.

https://seminolestate.edu/applications/skillsoft/

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Categories - Subcategories - Certificates - Courses

ADMINISTRATIVE PROFESSIONAL

ADMINISTRATIVE PROFESSIONAL ✓Complete

Essential Skills for Administrative Support Certificate (4 Courses)

Administrative Support: Developing Your Essential Skills

Administrative Support: Working in Partnership with Your Boss

Administrative Support: Interacting Effectively with Colleagues

Administrative Support: Projecting a Positive Professional Image

CHANGE

CHANGE

Creating Lasting Organizational Change Certificate (7 Courses)

Facilitating Sustainable Change

Moving Forward with Change Planning

Making Change Stick

Leading Your Team through Change

Organizations Change So Get Ready

Managing Employee Development

Enabling Business Process Improvement

Dealing with Organizational Change Certificate (2 Courses)

Organizations Change So Get Ready

Redefining Yourself after Organizational Change

Digital Economy Skills Certificate (1 Course)

Keeping Your Skillset Current in the Digital Economy

Growth Mindset Certificate (1 Course)

Developing a Growth Mind-set

Leading Change Certificate (3 Courses)

Making Change Stick

Moving Forward with Change Planning

Facilitating Sustainable Change

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COMMUNICATION SKILLS

ADVANCED AND SPECIALIZED COMMUNICATIONS

Fundamentals of Cross Cultural Communications Certificate (2 Courses)

How Culture Impacts Communication

Using Communication Strategies to Bridge Cultural Divides

Communicating with Senior Executives Certificate (1 Course)

Capturing the Attention of Senior Executives

COMMUNICATIONS ESSENTIALS

Communicating with Tact and Diplomacy Certificate (2 Courses)

Acting with Diplomacy and Tact

Navigating Challenging Situations with Diplomacy and Tact

Effective Communication Certificate (1 Course)

Communicating with Confidence

Note-taking Skills Certificate (1 Course)

Taking Effective and Professional Notes

DIFFICULT CONVERSATIONS

Conflict Management Service Certificate (2 Courses)

Controlling Conflict, Stress, and Time in a Customer Service Environment

Facing Confrontation in Customer Service

Dealing with Workplace Conflict Certificate (3 Courses)

The Many Approaches to Facing Workplace Conflict

Facing and Resolving Conflict in the Workplace


Difficult Conversations Certificate (1 Course)

How to Manage Difficult Conversations

Working with Difficult People Certificate 2020 (3 Courses)

Difficult People: Why They Act That Way and How to Deal with Them

Individual Behavior in Organizations

Difficult People: Strategies to Keep Everyone Working Together

E-MAIL COMMUNICATIONS

E-mail Essentials for Business Certificate (3 Courses)

Writing Effective E-mails and Instant Messages

Sending E-mails to the Right People

Organizing Your E-mail

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FEEDBACK AND CRITICISM

Constructive Feedback Certificate (3 Courses)

Establishing Team Goals and Responsibilities, and Using Feedback Effectively

Polishing Your Feedback Skills

Gaining a Positive Perspective on Feedback

INFLUENCE AND PERSUASION

Getting Results Through Personal Power Certificate (3 Courses)

Personal Power and Credibility

Building Personal Power through Influence

Influence Others with Political Savvy

LISTENING

Listening Certificate 2020 (2 Courses)

Listening Even When It’s Difficult to Listen

Using Active Listening in Workplace Situations

NEGOTIATION

Developing Effective Negotiation Skills Certificate (4 Courses)

The First Steps in Negotiating

Negotiating the Best Solution

Making an Impact with Non-verbal Communication

Negotiating Well and Going for the Close

NETWORKING

Professional Networking Essentials Certificate (2 Courses)

Building Your Professional Network

Establishing Self-confidence for Life

PRESENTATION SKILLS

Basic Presentation Skills Certificate (3 Courses)

Planning an Effective Presentation

Building Your Presentation

Ensuring Successful Presentation Delivery

TELEPHONE COMMUNICATION

Telephone Essentials for Business Certificate (1 Course)

Keeping Business Calls Professional

VERBAL COMMUNICATION

Communicating with Impact Certificate (6 Courses)

The Art and Science of Communication

Making an Impact with Non-verbal Communication

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Trust Building Through Effective Communication

Choosing the Right Interpersonal Communication Method to Make Your Point

Become a Great Listener

Do We Have a Failure to Communicate?

Public Speaking Strategies Certificate (2 Courses)

Writing and Preparing an Effective Speech

Conquering the Challenges of Public Speaking

WRITTEN COMMUNICATION

Business Grammar Basics Certificate (6 Courses)

Using the Parts of Speech

Getting the Details Right: Spelling Basics

Abbreviating, Capitalizing, and Using Numbers

Using Punctuation Marks

Creating Well-constructed Sentences

Troublesome Words and Phrases: Common Usage Mistakes in Writing

Effective Business Writing Certificate (3 Courses)

Audience and Purpose in Business Writing

Clarity and Conciseness in Business Writing

Editing and Proofreading Business Documents

Writing Under Pressure Certificate (2 Courses)

Clarity and Conciseness in Business Writing

Editing and Proofreading Business Documents

CUSTOMER SERVICE

CUSTOMER SERVICE ESSENTIALS

Customer Service Skills Certificate (5 Courses)

Interacting with Customers

Communicating Effectively with Customers

Controlling Conflict, Stress, and Time in a Customer Service Environment

Dealing with Customer Service Incidents and Complaints

Polishing Your Skills for Excellent Customer Service

Customer Service Representative, Process Certificate (3 Courses)

Dealing with Customer Service Incidents and Complaints

ITIL® 2011 Edition OSA: Introduction to the Service Desk

ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing

Essentials of Customer Service Certificate (8 Courses)

Rapport Building in Customer Service

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Providing On-site Customer Service

Providing Telephone Customer Service

Providing Effective Internal Customer Service

Communicating Effectively with Customers


Designing a Customer Service Strategy

Polishing Your Skills for Excellent Customer Service

DESKTOP APPLICATIONS

ADOBE

Adobe Acrobat DC Certificate (2 Courses)

Adobe Acrobat DC Fundamentals

Working with Adobe Acrobat DC

Adobe Dreamweaver CC Certificate (5 Courses)

Adobe Dreamweaver CC 2015 Fundamentals

Basic Coding with Adobe Dreamweaver CC 2015

The Adobe Dreamweaver CC 2015 Interface

Adobe Dreamweaver CC 2015 Browsers and HTML

Adobe Dreamweaver CC 2015 Web Design

Adobe Flash Professional CC Certificate (5 Courses)

Adobe Flash Professional CC 2015 Fundamentals

Drawing with Adobe Flash Professional CC 2015

Adobe Flash Professional CC 2015 Tools

Adobe Flash Professional CC 2015 Animations

Adobe Flash Professional CC 2015 Programming

Adobe InDesign CC 2015 Certificate (6 Courses)

Adobe InDesign CC 2015 Fundamentals

Adobe InDesign CC 2015 Basic Navigation and Tools

Working with Images and Exporting Files in Adobe InDesign CC 2015

Working with Objects and Editing Tools in Adobe InDesign CC 2015

Working with Text in Adobe InDesign CC 2015

Working with Pages in Adobe InDesign CC 2015

Adobe Illustrator CC 2015 Certificate (8 Courses)

Adobe Illustrator CC 2015 Introduction and New Features

Adobe Illustrator CC 2015 Fundamentals

Drawing in Adobe Illustrator CC 2015

Working with Text in Adobe Illustrator CC 2015

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Adobe Illustrator CC 2015 Tools

Adobe Illustrator CC 2015 Working with the Pen Tools and Objects

Adobe Illustrator CC 2015 Gradients and Bitmap Images

Adobe Illustrator CC 2015 Advanced Tools and Effects

Adobe Photoshop CC 2015 Certificate (7 Courses)

Adobe Photoshop CC 2015 Basics

Adobe Photoshop CC 2015: File Types and Color Editing

Adobe Photoshop CC 2015: Selection Tools and Techniques

Adobe Photoshop CC 2015: Layers and Type

Adobe Photoshop CC 2015 Enhancement Tools and Techniques

Adobe Photoshop CC 2015 Cloning and Editing

Adobe Photoshop CC 2015 Paths and Techniques

MICROSOFT OFFICE 365 ONLINE

Microsoft Office 365 Certificate 2020 (1 Course)

Getting to Know the Office 365 Web Portal

Microsoft Office 365 For Advanced Business Users Certificate (4 Courses)

Microsoft Office 365 for Advanced Business Users: New Presentation Features

Microsoft Office 365 for Advanced Business Users: Clutter and Compliance

Microsoft Office 365 for Advanced Business Users: Portal Enhancements

Microsoft Office 365 for Advanced Business Users: IT Management Controls

Microsoft Office 365: Excel Online Certificate (6 Courses)

Excel Online: Navigating the Interface

Excel Online: Managing Workbooks

Excel Online: Inserting & Manipulating Data

Excel Online: Formatting Data

Excel Online: Visualizing Data in Tables & Charts

Excel Online: Using Collaboration Tools

Microsoft Office 365: Forms Certificate (3 Courses)

Microsoft Office 365 Forms: Creating Forms

Microsoft Office 365 Forms: Sharing & Completing Forms

Microsoft Office 365 Forms: Viewing & Analyzing Results

Microsoft Office 365: Groups Certificate (5 Courses)

Microsoft Office 365 Groups: Creating, Joining & Managing Groups

Microsoft Office 365 Groups: Group Communication

Microsoft Office 365 Groups: Group File Sharing

Microsoft Office 365 Groups: Group Calendar Management

Microsoft Office 365 Groups: Group Applications

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Microsoft Office 365: OneDrive Certificate (3 Courses)

OneDrive for Business 2017: Signing in & Setting Up

OneDrive for Business 2017: Using the Storage Tools

OneDrive for Business 2017: Organizing Files

Microsoft Office 365: OneNote Online Certificate (4 Courses)

OneNote Online: Formatting Notebooks

OneNote Online: Creating & Opening Notes

OneNote Online: Formatting & Illustrating Notes

OneNote Online: Using Collaboration Tools

Microsoft Office 365: Outlook Online Certificate (6 Courses)

Outlook Online: Customization

Outlook Online: Sending & Receiving Email

Outlook Online: Formatting Email

Outlook Online: Organizing Email

Outlook Online: Contact Tools

Outlook Online: Calendar Tools

Microsoft Office 365: Planner Certificate (4 Courses)

Microsoft Office 365 Planner: Signing in & Setting Up

Microsoft Office 365 Planner: Sharing Information

Microsoft Office 365 Planner: Planning Projects

Microsoft Office 365 Planner: Managing Tasks

Microsoft Office 365: PowerPoint Online Certificate (6 Courses)

PowerPoint Online: Opening & Navigating

PowerPoint Online: Building Presentations

PowerPoint Online: Saving & Printing Presentations

PowerPoint Online: Formatting Presentations

PowerPoint Online: Illustrating Presentations

PowerPoint Online: Preparing & Delivering Slideshows

Microsoft Office 365: SharePoint Online Certificate (8 Courses)

SharePoint Online: Signing In & Setting Up

SharePoint Online: Working with SharePoint Apps

SharePoint Online: Working with Team Sites

SharePoint Online: Working with the Newsfeed

SharePoint Online: Working with Communication Sites

SharePoint Online: Working with Document Libraries

SharePoint Online: Building Web Pages

SharePoint Online: Working with Blogs

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Microsoft Office 365: Stream Certificate (2 Courses)

Microsoft Office 365 Stream: Finding & Watching Videos

Microsoft Office 365 Stream: Publishing Videos & Using Channels

Microsoft Office 365: Sway Certificate (3 Courses)

Sway for Windows: Signing in & Creating Presentations

Sway for Windows: Building Presentations

Sway for Windows: Delivering & Publishing Presentations

Microsoft Office 365: Teams Certificate (4 Courses)

Microsoft Office 365 Teams: Sign-in and Setup

Microsoft Office 365 Teams: Conversation Tools

Microsoft Office 365 Teams: Creating, Finding, and Sharing Information

Microsoft Office 365 Teams: Call and Meeting Tools

Microsoft Office 365: Word Online Certificate (5 Courses)

Word Online: Formatting Text & Paragraphs

Word Online: Opening & Navigating in Word Online

Word Online: Editing Documents

Word Online: Saving & Printing Documents

Word Online: Formatting Documents

MICROSOFT OFFICE 2016

ACCESS 2016

Microsoft Office 2016: Beginning Access Certificate (2 Courses)

Introduction to the Access 2016 Interface, Database Management, and Tables

Creating Relationships, Queries, Forms and Reports in Access 2016

EXCEL 2016

Microsoft Office 2016: Beginning Excel Certificate (5 Courses)

Microsoft Excel 2016 Essentials: Creating, Editing, and Saving Workbooks

Microsoft Excel 2016 Essentials: Formatting Data

Microsoft Excel 2016 Essentials: Data Presentation Strategies

Microsoft Excel 2016 Essentials: Formulas and Functions

Microsoft Excel 2016 Essentials: Charts, Tables, and Images

Microsoft Office 2016: Intermediate Excel Certificate (6 Courses)

Microsoft Excel 2016 Intermediate: Customizing Views, Styles, and Templates

Microsoft Office 2016 Intermediate Excel: Creating Custom Visual Effects

Microsoft Office 2016 Intermediate Excel: Working with Data

Microsoft Office 2016 Intermediate Excel: Macros and Advanced Queries

Microsoft Office 2016 Intermediate Excel: PivotTables and Advanced Charts

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Microsoft Office 2016 Intermediate Excel: Share, Review, and Collaborate

Microsoft Office 2016: Advanced Excel Certificate (3 Courses)

Microsoft Excel 2016 Advanced: Apps and What-if Analysis

Microsoft Excel 2016 Advanced: Power Pivot, Custom Formatting, Fills, and Forms

Microsoft Excel 2016 Advanced: Accessibility, Transforming Data, and Errors

ONENOTE 2016

Microsoft Office 2016: OneNote Certificate (2 Courses)

Getting to Know Microsoft OneNote 2016

Working with Microsoft OneNote 2016

OUTLOOK 2016

Microsoft Office 2016: Beginning Outlook Certificate (6 Courses)

Getting to Know Outlook 2016

Managing Conversations and E-mail in Outlook 2016

Managing Attachments, and Inserting Items and Signatures in Outlook 2016

Organizing Contacts in Outlook 2016

Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016

Configuring and Managing Meetings and Notes in Outlook 2016

Microsoft Office 2016: Intermediate Outlook Certificate (6 Courses)

Formatting E-mail in Outlook 2016

Configuring Message Options in Outlook 2016

Customizing and Managing Outlook 2016

Managing Automation, Storage, and Tidying Up in Outlook 2016

Managing Contacts, Tasks, and the Calendar in Outlook 2016

Viewing and Configuring Outlook 2016 Backstage Options

POWERPOINT 2016

Microsoft Office 2016: Beginning PowerPoint Certificate (5 Courses)

Introduction to the PowerPoint 2016 Interface and Basic Tasks

Modifying and Formatting Slides in PowerPoint 2016

Formatting Text Boxes and Working with Graphic Content in PowerPoint 2016

Working with Graphic, Audio, and Video Content in PowerPoint 2016

Constructing and Modifying Tables and Charts in PowerPoint 2016

Microsoft Office 2016: Intermediate PowerPoint Certificate (6 Courses)

Creating Photo Albums, Sections, Transitions, and Animations in PowerPoint 2016

Using Hyperlinks, Actions, and Comments in PowerPoint 2016

Using Slide Show Presentation Tools in PowerPoint 2016

Customizing Proofing and Default Options in PowerPoint 2016

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Sharing and Protecting Presentations in PowerPoint 2016

Exporting Presentations and Compressing Media in PowerPoint 2016

PROJECT 2016

Microsoft Office 2016: Beginning Project Certificate (4 Courses)

Getting Started with Project 2016

Working with Tasks, Relationships, Constraints, and Milestones in Project 2016

Managing Resources and Views in Project 2016

Tracking, Managing, and Sharing Projects in Project 2016

PUBLISHER 2016

Microsoft Office 2016: Publisher Certificate (6 Courses)

Publisher 2016 for Windows: Creating, Opening & Saving Publications

Publisher 2016 for Windows: Editing Publications

Publisher 2016 for Windows: Designing & Structuring Publications

Publisher 2016 for Windows: Illustrating Publications

Publisher 2016 for Windows: Using the Merge Tools

Publisher 2016 for Windows: Configuring the Application

SHAREPOINT 2016

Microsoft Office 2016: SharePoint for End Users Certificate (6 Courses)

Navigating, Customizing, Lists and Libraries in SharePoint 2016

Managing Libraries and Lists in SharePoint 2016

Document Sets, Alerts, Site Pages, and Web Parts in SharePoint 2016

Social Networking and Collaboration in SharePoint 2016

Tags, Notes, Community Sites, and Search in SharePoint 2016

Content Types, Workflows, Calendar, and Office Applications in SharePoint 2016

SKYPE 2016

Skype for Business 2016 Certificate (4 Courses)

Skype for Business 2016: Getting Started

Skype for Business 2016: Chatting and Calling

Skype for Business 2016: Organizing and Hosting Meetings

Skype for Business 2016: Meeting Tools

VISIO 2016

Microsoft Office 2016: Beginning Visio Certificate (4 Courses)

Getting Started with Visio 2016

Creating and Managing Diagrams In Visio 2016

Designing and Enhancing Diagrams in Visio 2016

Collaborating, Evaluating, and Saving Diagrams in Visio 2016

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WORD 2016

Microsoft Office 2016: Beginning Word Certificate (6 Courses)

Working with the Interface and Performing Basic Tasks in Word 2016

Formatting Text in Word 2016

Customizing Options and Using Document Views in Word 2016

Creating and Formatting Tables in Word 2016

Headers, Footers, Page Numbering, and Layout in Word 2016

Using the Navigation Pane and Creating Lists in Word 2016

Microsoft Office 2016: Intermediate Word Certificate (6 Courses)

Using Illustrations, Styles, and Themes in Word 2016

Designing and Formatting Illustrations in Word 2016

Advanced Table Customization in Word 2016

Maintaining, Protecting, and Reviewing Documents in Word 2016

References, Proofing, Mail Merges, and Forms in Word 2016

Sharing and Collaborating on Documents in Word 2016

QUICKBOOKS

QuickBooks Pro 2017 Fundamentals Certificate (4 Courses)

Getting Started with QuickBooks Pro 2017

Interface and Company Settings

Vendors, Bills, Customers, and Income

Employees, Banking, and Reports

WINDOWS 10

Windows 10 Certificate (6 Courses)

Microsoft Windows 10 End User: Signing In and First View

Microsoft Windows 10 End User: Hardware, Software, and Security Settings

Microsoft Windows 10 End User: Customizing Windows 10

Microsoft Windows 10 End User: Browsing with Edge

Microsoft Windows 10 End User: Cortana

Microsoft Windows 10 End User: New Features

FINANCE AND ACCOUNTING

ACCOUNTING

Accounting Basics Certificate (5 Courses)

Key Accounting Concepts and Principles

Recording, Posting, and Balancing the Books

Preparing Financial Statements and Closing Accounts

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Accounting for Stock Transactions

Financial Statement Analysis for Non-financial Professionals

FINANCE ESSENTIALS

Finance and Accounting Essentials for Non-Financial Professionals Certificate 2020 (5 Courses)

Basic Accounting Concepts for Non-financial Professionals

Comprehending Financials: A Guide to Financial Statements

Key Accounting Concepts and Principles

Basic Budgeting for Non-financial Professionals

Analyzing Financial Statements for Non-financial Professionals

Cost Consciousness in the Workplace Certificate (2 Courses)

Focusing on the Bottom Line as an Employee

Managing with a Cost-control Mindset

PLANNING AND BUDGETING

Budgeting Essentials Certificate 2020 (1 Course)

Basic Budgeting for Non-financial Professionals

HUMAN RESOURCES

CRISIS MANAGEMENT

Crisis Management Certificate (1 Course)

Managing in a Crisis

ENGAGEMENT AND RETENTION

Creating a Positive Atmosphere Certificate (3 Courses)

Positive Atmosphere: Establishing an Engaged Workforce

Positive Atmosphere: Establishing a Positive Work Environment

Positive Atmosphere: How Organizational Learning Drives Positive Change

HR ESSENTIALS

Organizational Behavior Certificate (3 Courses)


Building Career Development Programs and Succession Planning

Implementing Transformational HR

Transformational HR and Talent Management Certificate (4 Courses)

Planning for Skills Needs and Managing Performance




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ON-BOARDING

Strategies for Successful Employee On-boarding Certificate (1 Course)

Ensuring Onboarding Success

Leveraging Key Management Techniques Certificate (4 Courses)

Effectively Directing and Delegating as a Manager

Managing Employee Development

Facing the Management Challenges of Difficult Behavior and Diverse Teams

Being a Fair and Caring Manager

RECRUITMENT AND HIRING

Essentials of Interviewing and Hiring Certificate (2 Courses)

Applicant Screening: The First Step in Hiring the Best

Conducting an Effective Hiring Interview

Recruiting, Screening, and Onboarding Effectively Certificate (4 Courses)

Hitting the Recruitment Bull's-eye

Self-improvement for Lifelong Success


Ensuring Onboarding Success

INFORMATION TECHNOLOGY

BUSINESS SKILLS FOR IT PROFESSIONAL

BUSINESS ANALYSIS

Effective Business Analysis Techniques Certificate (3 Courses)

Business Analysis Analytical Techniques

Business Analysis Activities and Tools

Business Analysis Documentation and Criteria

Key Business Analysis Competencies Certificate (3 Courses)

Personal Skills for Effective Business Analysis

Business Analysis Professional Effectiveness Competencies

Perspectives for Effective Business Analysis

COMMUNICATIONS FOR IT PROFESSIONALS

Essentials of IT Customer Service Certificate (7 Courses)

Rapport Building in Customer Service

Providing On-site Customer Service

Providing Telephone Customer Service

Providing Effective Internal Customer Service


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Designing a Customer Service Strategy

Creating a Plan for Performance Management

DATA AND DATABASES

Database Fundamentals Certificate (2 Courses)

SQL Server Database Fundamentals: Design Principles and Data Manipulation

SQL Server Database Fundamentals: Creating, Optimizing, and Securing Databases

MySQL Database Development Certificate (9 Courses)

MySQL Database Development: Introduction

MySQL Database Development: Database Design Fundamentals

MySQL Database Development: DDL Statements

MySQL Database Development: Manipulating Data

MySQL Database Development: SELECT Statement and Operators

MySQL Database Development: Working with Functions

MySQL Database Development: Stored Routines, Triggers, and the InnoDB memcached Plugin

MySQL Database Development: Query and Performance Optimization

MySQL Database Development: GIS, Cloud, and Connectors for MySQL

Oracle Database 12c Certificate (8 Courses)

Oracle Database 12c: Enterprise Manager Cloud Control and Creating CDB and PDB

Oracle Database 12c: Managing CDB and PDB, and Data Optimization

Oracle Database 12c: Using Automatic Data Optimization, Stage, and Archiving

Oracle Database 12c: Managing Security

Oracle Database 12c: High Availability and Database Management

Oracle Database 12c: Tuning SQL and Using ADDM

Oracle Database 12c: Resource Manager and ADR, Online Operations, and ADR

Oracle Database 12c: Transporting Databases and Managing Data

Introduction to SQL Certificate (4 Courses)

Introduction to SQL

Introduction to SQL: Managing Table Design

Introduction to SQL: Multiple Tables and Advanced Queries

Introduction to SQL: Views, Transactions, and SQL Security Architecture

SECURITY

Securing User Accounts Certificate (3 Courses)

Securing User Accounts: Fundamental Security Concepts

Securing User Accounts: Authorization, Registration, and Passwords

Securing User Accounts: Logon, Logoff, Account Changes, and Attack Mitigation

Exploring Security Trends Certificate (2 Courses)

Attack Vectors and Mitigations

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Vulnerabilities and Exploits

SOFTWARE DESIGN AND DEVELOPMENT

C++ PROGRAMMING

C++ Programming Certificate (7 Courses)

Fundamentals of C++ Programming

Data Types, Modifiers, Operators, and Flow Control

Functions, References, Exceptions Strings & Namespaces

C++ Classes

Classes, Functions, and Object-oriented Programming

C++ Templates and Containers

C++ Standard Template Library Algorithms and Operations

JAVA - JAVA SE 8

Java SE 8 Fundamentals Certificate (5 Courses)

Java SE 8 Fundamentals: Introduction to Java

Java SE 8 Fundamentals: Classes and Objects

Java SE 8 Fundamentals: Methods, Encapsulation, and Conditionals

Java SE 8 Fundamentals: Data Manipulation and Inheritance

Java SE 8 Fundamentals: Interfaces, Exceptions, and Deployment

Java SE 8 Programming Certificate (5 Courses)

Java SE 8 Programming: Encapsulation, Polymorphism, and Abstraction

Java SE 8 Programming: Interfaces, Lambda Expressions, Collections, and Generics

Java SE 8 Programming: Inheritance, Interfaces, Exceptions, and Deployment

Java SE 8 Programming: Date/Time API, I/O and File I/O (NIO.2), and Concurrency

Java SE 8 Programming: Concurrency, Parallelism, the JDBC API, and Localization

JAVA - JAVA EE 7

Java EE 7 Front End Web Application Development Certificate (7 Courses)

Java EE 7 Front End Web Application Development: Getting Started

Java EE 7 Front End Web Application Development: Web Components

Java EE 7 Front End Web Application Development: Web Services

Java EE 7 Front End Web Application Development: Communication and Security

Java EE 7 Front End Web Application Development: Business Logic and Persistence

Java EE 7 Front End Web Application Development: Transaction Support

Java EE 7 Front End Web Application Development: Presentation with JSF

Java EE 7 Back End Server Application Development Certificate (7 Courses)

Java EE 7 Back-end Server Application Development: Getting Started

Java EE 7 Back-end Server Application Development: JAXB and JAX-WS Web Services

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Java EE 7 Back-end Server Application Development: Web Services

Java EE 7 Back-end Server Application Development: Communication and Security

Java EE 7 Back-end Server Application Development: Business Logic

Java EE 7 Back-end Web Application Development: Transaction Support

Java EE 7 Back-end Server Application Development: EYB Timers and Security

SOFTWARE PROGRAMMING

Software Programming Fundamentals Certificate (4 Courses)

Software Programming Fundamentals: Design and Development Best Practices

Software Programming Fundamentals: Source Coding Best Practices

Software Programming Fundamentals: Software Security Best Practices

Software Programming Fundamentals: Best Practices for Maintaining Code

LEADERSHIP

DECISIVENESS

Setting and Managing Priorities Certificate 2020 (3 Courses)

Aligning Unit Goals and Imperatives

Motivating Your Employees

Communicating Vision to Your Employees

DRIVING EMPLOYEE PERFORMANCE

Performance Measurement Certificate (1 Course)

Measuring Outcomes and Using KPIs

GENERATIONS IN THE WORKFORCE

Managing a Multigenerational Workforce Certificate (2 Courses)

Maintaining a Cohesive Multigenerational Workforce

Managing Multigenerational Employees

LEADERSHIP ESSENTIALS

Business Acumen Essentials Certificate (1 Course)

Developing Your Business Acumen

Dealing With Setbacks Certificate (1 Course)

Learning from Failure

Developing Leadership Skills Certificate (4 Courses)



Leading through Positive Influence

Leveraging Emotional Intelligence

44

Improving Leadership Skills Certificate (2 Courses)

Becoming an Inspirational Leader

Assessing Your Own Leadership Performance

Leadership Essentials Certificate (8 Courses)



Leading through Positive Influence

Leveraging Emotional Intelligence

Key Elements of Business Execution

Building Innovation Cultures and Leaders


Building a Leadership Development Plan

Leveraging Leadership Techniques Certificate (5 Courses)


Building Innovation Cultures and Leaders



Aligning Unit Goals and Imperatives

Organizational Awareness Certificate (1 Course)

Gaining Insight through Organizational Awareness

The Voice of Leadership Certificate (2 Courses)

Becoming an Inspirational Leader

Assessing Your Own Leadership Performance

LEADING TEAMS

Leading Teams Certificate (6 Courses)

Building the Foundation for an Effective Team


Developing a Successful Team

Encouraging Team Communication and Collaboration

Handling Team Conflict

Establishing Effective Virtual Teams

Leading Virtual Teams Certificate (2 Courses)

Establishing Effective Virtual Teams

Facing Virtual Team Challenges

Making Cross-Functional Teams Work Certificate (2 Courses)

Managing for Cross-functionality

Leading a Cross-functional Team

45

SUCCESSION PLANNING

Effective Succession Planning Certificate (1 Course)


WOMEN IN LEADERSHIP

Women in Leadership Certificate (3 Courses)

Gender and Leadership

Choosing to Lead as a Woman

Career and Family Challenges for Women Leaders

MANAGEMENT

APPRAISING PERFORMANCE

Performance Appraisal Essentials Certificate (1 Course)

Planning an Effective Performance Appraisal

DELEGATING

Achieving Success Through Delegation Certificate (4 Courses)

Choosing and Preparing Your Delegate

Getting What You Expect from Your Delegate

Taking Your Team to the Next Level with Delegation


Empowering Employees Certificate (1 Course)

Taking Action to Empower Employees

FIRST TIME MANAGERS

First Time Manager Essentials Certificate (2 Courses)

The Reality of Being a First-time Manager

Facing Challenges as a First-time Manager

MANAGEMENT ESSENTIALS

Advanced Management Skills Certificate (5 Courses)

Gauging Your Organization's High-performing Potential

Managing for Cross-functionality


Keeping Top Performers Challenged

Capturing the Attention of Senior Executives

Business Execution Certificate (1 Course)


Essential Mentoring Techniques Certificate (1 Course)

Fostering Mentoring Relationships

46

Managing During Difficult Times Certificate (4 Courses)

Facing the Management Challenges of Difficult Behavior and Diverse Teams

Being an Effective Manager When Times Are Tough

Managing Motivation during Organizational Change

How to Manage Difficult Conversations

MANAGING PERFORMANCE

Coaching to Drive Sucess Certificate (2 Courses)

Coaching Techniques That Inspire Coachees to Action

Keeping Your Coachee Committed and Accountable

Effectively Managing Top Performers Certificate (2 Courses)

Keeping Top Performers Challenged

Managing Your Company's Talent

Managing Problem Performance Certificate (2 Courses)

Detecting and Dealing with Performance Problems


Performance Management Certificate (2 Courses)

Planning an Effective Performance Appraisal


MARKETING

COMPETITIVE STRATEGIES

Competitive Marketing Strategies Certificate (1 Course)

Competitive Marketing Strategies: Analyzing Your Organization

MARKETING ESSENTIALS

Essential Marketing Strategies Certificate (7 Courses)

The Basics of Marketing

The People and Planning in Marketing

Product, Pricing, and Promotion in the Marketing Mix

Distribution and E-Marketing Ethics in the Marketing Mix

Competitive Marketing Strategies: Analyzing Your Organization

Encouraging Team Communication and Collaboration

The Value Proposition: Getting Your Pitch Right

ONLINE MARKETING

Digital Marketing Certificate (3 Courses)

Reaching Customers Digitally

Helping Customers Find You

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Managing Your Corporate Reputation Online

PUBLIC RELATIONS

Essentials of Public Relations Certificate (2 Courses)

Strategies for the Modern Public Relations Professional

Writing Skills for Public Relations

PROFESSIONAL EFFECTIVENESS

BUILDING WORK RELATIONSHIPS

360 Degree Relationships Certificate (4 Courses)

Cultivating Relationships with Your Peers


Building Rapport with Your Boss

Influence Others with Political Savvy

BUSINESS MEETINGS

Effective Business Meetings Certificate (2 Courses)

Planning Meetings Fit for Purpose

Running Meetings in Better Directions

CAREER DEVELOPMENT

Managing Your Career Certificate (5 Courses)

Using Performance Appraisals to Advance Your Career

Building Rapport with Your Boss


Getting Your Career on the Right Track

Developing a Plan to Further Your Career

CONTROLLING EMOTIONS

Achieving Emotional Intelligence Certificate (3 Courses)

Navigating the Workplace with Emotional Intelligence

Navigating Other People's Emotions

Navigating Your Own Emotions

Anger Management Essentials Certificate (1 Course)

The Essentials for Anger Management

CREATIVE THINKING

Generating Creative and Innovative Ideas Certificate (2 Courses)

Unleashing Personal and Team Creativity

Verifying and Building on Creative Ideas

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DECISION-MAKING AND PROBLEM-SOLVING

Develop Your Critical Thinking Skills Certificate (3 Courses)

Confronting Your Assumptions

Investigating Arguments

Reaching Sound Conclusions

Problem Solving Certificate 2020 (2 Courses)

Getting to the Root of a Problem

Choosing and Using the Best Solution

ETHICS AND TRUST

Building and Maintaining Trust Certificate (1 Course)

The Building Blocks of Building Trust

Business Ethics Essentials Certificate (1 Course)

Developing Your Business Ethics

PROFESSIONAL ESSENTIALS

Diversity on the Job Certificate (2 Courses)

Bridging the Diversity Gap

Your Role in Workplace Diversity

Business Etiquette and Professionalism Certificate (5 Courses)

Becoming More Professional through Business Etiquette

Becoming an Accountable Professional


Becoming Your Own Best Boss

Developing a Personal Accountability Framework

Perseverance and Resilience Certificate (2 Courses)

Forging Ahead with Perseverance and Resilience

Reaching Goals Using Perseverance and Resilience

Unconscious Bias Certificate (3 Courses)

Understanding Unconscious Bias

Overcoming Your Own Unconscious Biases

Overcoming Unconscious Bias in the Workplace

TELECOMMUTING AND THE REMOTE EMPLOYEE

Telecommuting and the Remote Employee Certificate (2 Courses)

Organize Your Physical and Digital Workspace

Facing Virtual Team Challenges

TIME MANAGEMENT AND PRODUCTIVITY

Discovering Your Strengths Certificate (3 Courses)

49

Uncovering and Utilizing Your Talents and Skills

Self-improvement for Lifelong Success

Establishing Self-confidence for Life

Improving Your Memory Certificate (1 Course)

Improving Your Memory Skills

Improving Your Personal Productivity Certificate (4 Courses)

Organize Your Physical and Digital Workspace

Avoid Procrastination by Getting Organized Instead

Maximize Your Productivity by Managing Time and Tasks

Achieve Productivity in Your Personal Life

Improving Your Reading Speed Certificate (1 Course)

Improving Your Reading Speed and Comprehension

Overcoming Procrastination Certificate (2 Courses)

Procrastination: Admitting it is the First Step

Beating Procrastination by Boosting Your Creativity and Drive

Performance Under Pressure Certificate (1 Course)

Managing Pressure and Stress to Optimize Your Performance

Time Management Certificate (3 Courses)

Make the Time You Need: Get Organized

Aligning Goals and Priorities to Manage Time

The Art of Staying Focused

WORKING ON A TEAM

Mentor Relationships Certificate (1 Course)

Finding and Nurturing a Mentor Relationship

Optimizing Your Performance on a Team Certificate (4 Courses)

Being an Effective Team Member


Strategies for Building a Cohesive Team

Effective Team Communication

Virtual Teams Certificate (1 Course)

Contributing as a Virtual Team Member

WORK-LIFE BALANCE

Improving Your Work/Life Balance Certificate (4 Courses)

Taking Stock of Your Work/Life Balance

Staying Balanced in a Shifting World

Take a Deep Breath and Manage Your Stress


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PROJECT MANAGEMENT

PROJECT MANAGEMENT

Project Management Certificate 2020 (4 Courses)

Taking Final Steps to Bring a Project to its Close

Managing a Project to Minimize Risk and Maximize Quality

Creating a Project Schedule and Budget

New Project Manager Essentials

PROJECT COMMUNICATIONS MANAGEMENT

Project Management: Communications Certificate (2 Courses)

Plan and Manage Communications (PMBOK® Guide Sixth Edition)

Monitor Project Communications (PMBOK® Guide Sixth Edition)

PROJECT COST MANAGEMENT

Project Management: Cost Certificate (2 Courses)

Creating a Project Budget (PMBOK® Guide Sixth Edition)

Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)

PROJECT HUMAN RESOURCE MANAGEMENT

Project Management: HR Management Certificate (2 Courses)

Putting Together the Team (PMBOK® Guide Fifth Edition)

Develop and Manage Your Team (PMBOK® Guide Fifth Edition)

PROJECT INTEGRATION MANAGEMENT

Project Management: Project Integration Certificate (5 Courses)

Project Initiation and Planning (PMBOK® Guide Sixth Edition)

Managing Project Work (PMBOK® Guide Sixth Edition)

Project Changes and Closing (PMBOK® Guide Sixth Edition)

Capturing, Analyzing, and Using Project Lessons Learned

Strategically Focused Project Management

PROJECT MANAGEMENT ESSENTIALS

Project Management for Non-Project Managers Certificate 2020 (5 Courses)


Defining a Project Scope and Team

Project Initiation and Planning (PMBOK® Guide Sixth Edition)



Project Management Essentials Certificate 2020 (3 Courses)


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Project Management Introduction (PMBOK® Guide Sixth Edition)

The Process Groups (PMBOK® Guide Sixth Edition)

Project Management Ethics and Values Certificate (2 Courses)

Ethics and Project Management

Ethical Standards and PMI® Core Values

Project Management for All Certificate 2020 (10 Courses)


Defining a Project Scope and Team

Creating a Project Schedule and Budget


Navigating through Changes and Conflicts in Projects


Quality Methodologies and Standards for Project Management

Handling Team Conflict

Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)

Managing with a Cost-control Mindset

PROJECT PROCUREMENT MANAGEMENT

Project Management: Procurement Certificate (2 Courses)

Procurement Planning (PMBOK® Guide Sixth Edition)

Procurement Management (PMBOK® Guide Sixth Edition)

PROJECT QUALITY MANAGEMENT

Project Management: Quality Management Certificate (3 Courses)

Planning Quality Management (PMBOK® Guide Sixth Edition)

Manage and Control Quality (PMBOK® Guide Sixth Edition)

Quality Methodologies and Standards for Project Management

PROJECT RISK MANAGEMENT

Project Management: Risk Management Certificate (4 Courses)

Planning Risk Management (PMBOK® Guide Sixth Edition)

Identifying Risk (PMBOK® Guide Sixth Edition)

Analyzing Risk (PMBOK® Guide Sixth Edition)

Responding to Risk (PMBOK® Guide Sixth Edition)

PROJECT TIME MANAGEMENT

Project Management: Time Certificate (3 Courses)

Define and Sequence Activities (PMBOK® Guide Fifth Edition)

Estimate Resources and Durations (PMBOK® Guide Fifth Edition)

Develop and Control the Schedule (PMBOK® Guide Fifth Edition)

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STRATEGY AND INNOVATION

STRATEGY RISK MANAGEMENT

Risk Management Certificate (3 Courses)

Identifying Risks in Your Organization

Assessing Your Organization's Risks

Responding Effectively to Risks

STRATEGIC THINKING

Thinking Strategically and Managing Risk Certificate (5 Courses)

Thinking Strategically as a Manager

Using Strategic Thinking to Consider the Big Picture

Identifying Risks in Your Organization

Assessing Your Organization's Risks

Responding Effectively to Risks

STRATEGY AND GROWTH

Business Planning Essentials Certificate (1 Course)

Preparing and Implementing a Business Plan