Learning Activity 1.1. QUALITY M

8/16/2019 Learning Activity 1.1. QUALITY M.

1/13

QUALITY GURU

MAIN CONTRIBUTION

JEANNETH CALVACHE

QUALITY MANAGEMENT


2/13

‘Transformedthe style ofAmericanmanagement’

Main Contribution.His emphasis --- prevention rather than cure.Create constancy of purpose for improvementof the product and service.


3/13

1. Create constancy of purpose for improvement of the product andservice.

2. Adopt the new philosophy3. Crease dependence on mass inspection to achieve quality4. End the practice of awarding business on the basis of rice!. "mprove constantly and forever the system of production and service#. "nstitute training on the $ob%. "nstitute leadership

&. 'rive out fear( so that everyone may wor) effectively for thecompany.

*. +rea) down the barriers between departments.1,.Eliminate slogans( e-hortations( and targets( as)ing for new levels of

productivity11. Eliminate wor) standards that prescribe numerical quotas12. emove the barriers that rob people of their right to pride of

wor)manship13."nstitute a vigorous program of education and self/improvement.14. ut everyone in the company to wor) to accomplish the

transformation.


4/13

Five deadly diseasesrelated to education

1. lac) of constancy ofpurpose.

2. 0hort/term thin)ing3. Evaluation of an

individual sperformance through

merit ratings or annualreview.4. ob/hopping!. anagement by the

use of visible figures.


5/13

“The father ofquality control”

Main Contribution.Author and editor of a num er of oo!s" including

#uran’s $uality Control Hand oo!" #uran on %lanning

for $uality and #uran on &eadership for $uality.'amous (ords ‘there is gold in the mine)’He elieved that poor quality is usually the result of

poor management


6/13

The 80/20 ru e*+ per cent of an organi,ation’s qualitypro lems are the result of management-controlla le defects*+ per cent of pro lems lie (ithmanagement" as they have control of *+per cent of the systems in an organi,ation.

!trate"i# Qua it$ Mana"e%ent.follo(ing steps

. /dentify (ho are the customers.0. 1etermine the needs of those customers.2. Translate those needs into our language.3. 1evelop a product that can respond to those needs.4. 5ptimi,e the product features so as to meet our needs as (ell ascustomer needs.

6. 1evelop a process that is a le to produce the product.7. 5ptimi,e the process.*. %rove that the process can produce the product under operatingconditions.8. Transfer the process to operations.


7/13

&hi i' ( Cro)b$ Held a variety of quality control

:o s" the ;rst eing as a line

inspector.

Main Contribution.

Qua it$ i) *ree


8/13

To% &eter) He is primarily a management

theorist (hose vie(s on (hatma!es successful organi,ationshave considera le relevance toquality

Main Contribution>anaging y (al!ing a out @> BA=

listening to staD" (hich sho(s that heEshe caresF teaching and transmitting valuesF

facilitating and giving on-the-spot help and advice.


9/13

2 attribute) or trait) o* the -ua it$ re o ution

. A management o session (ith qualityG%importance of practicalaction to ac! up the emotional commitment to quality0. %assionate systemsG failure is invaria ly due to passion (ithout

system" or system (ithout passion.2. >easurement of qualityG$uality is re(ardedG;nancial

incentives can oost quality improvement.3. veryone is trained for qualityGevery person in an organi,ation

should e eItensively trained.4. >ulti-function teams6.


10/13

1aoru I)hi a3aHe (as a(arded the 1eming%ri,e for his (ritings on total

quality control. His most famousoo! Bhat is Total

Main Contribution Qua it$ #ir# e)$uality circle --- typically a voluntary

group of usually ;ve to a do,en staDall from the same (or!shop. They meet regularly and are led y aforeman" team leader or one of the(or!ers.

Their aim is to contri ute to theimprovement and development of

the enterprise and to uild a happy(or!force.$uality circles are a out usinghuman capa ilities to the full. Theseaims are roader than is consistent(ith a narro( de;nition of quality. .

!e en too ) o*-ua it$ #ontro%areto charts"cause and eDectdiagrams"strati;cation" chec!

sheets" histograms"scatter diagramsand


11/13

5a ter A. !he3hart“The grandfather of quality control”

Main #ontributionContri uted to understanding ofprocess varia ility.1eveloped concept of statisticalcontrol charts.

Ar%an, V. 6ei"enbau% Concept of total quality

control. Main #ontribution$uality principles in 3+steps


12/13

Geni#hi Ta"u#hi Companies should focus their qualityeDorts on the design stage.

Main #ontribution

Concept of Design of experiment 1evelop A J5 K


13/13

Documents

Learning Activity 1.1. QUALITY M