learners guide Prac Placement 11BSBFLM503B

8/7/2019 learners guide Prac Placement 11BSBFLM503B

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Learners Guide BSBFLM503A:

Establish effective workplace

relationshipsSchool of Human Services Department of HumanitiesAdvanced Diploma of Library/Information Services

Practical placement Learners guide - Page 1 of 19-

BSBFLM503A Establish effectiveworkplace relationships

Practical PlacementLearners guide

Advanced Diploma of Library/Information Services

School of Human Services/Humanities & Further Education

Prepared by:

Deirdre Wilmott

10 March 2011

University of Ballarat 2011This publication is copyright. Other than for the purposes of and subject to the conditionsprescribed under the Copyright Act, no part of it may in any form or by any means (electronic,mechanical, microcopying, photocopying, recording or otherwise) be reproduced, stored in aretrieval system or transmitted without prior written permission from the University of Ballarat.All rights reserved


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Unit Details

This booklet contains information relat ing to:

CULL04 Advanced Diploma of Library/Information Services

and

BSBFLM503A Establish effective working relationships

Unit type Core (Diploma)

Nominal hours 60

AssessmentCompetency based CN, CY

Graded assessment will not be applied to th is

assessment

To achieve competency in this unit, you will need to:

- successfully complete the placement- complete all assessment tasks.


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BSBFLM503A Establish effective workplace relationshipsFrontline management plays an important role in developing and maintaining positiverelationships in internal and external environments so that customers, suppliers and theorganisation achieve planned outputs/outcomes. At this level, work will normally be carriedout within complex and diverse methods and procedures which require the exercise ofconsiderable discretion and judgement, using a range of problem solving and decision makingstrategies.

Elements of Competency and Performance Criteria

National Code Element Name

BSBFLM503A/01 Gather, convey and receive information and ideas Information to achieve work responsibilities is collected fromappropriate sources

The method(s) used to communicate ideas and information isappropriate to the audience

Communication takes into account social and cultural diversity

Input from internal and external sources is sought, and valued indeveloping and refining new ideas and approaches

BSBFLM503A/02 Develop trust and confidence

People are treated with integrity, respect and empathy

The organisation's social, ethical and business standards areused to develop and maintain positive relationships

Trust and confidence of colleagues, customers and suppliers isgained and maintained through competent performance

Interpersonal styles and methods are adjusted to the social andcultural environment

BSBFLM503A/03 Build and maintain networks and relationships

Networking is used to identify and build relationships

Networks and other work relationships provide identifiablebenefits for the team and organisation

Action is taken to maintain the effectiveness of workplacerelationships

BSBFLM503A/04 Manage difficulties to achieve positive outcomes

Problems are identified and analysed, and action is taken torectify the situation with minimal disruption to performance

Colleagues receive guidance and support to resolve their workdifficulties

Poor work performance is managed within the organisation's


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processes

Conflict is managed constructively within the organisation'sprocesses

Difficult situations are negotiated to achieve results acceptable tothe participants, and which meet organisation's and legislativerequirements

(a) Key Competencies

Key Competency Examples of Application PerformanceLevel

How can information becollected, analysed andorganised?

Examples of how the Key Competenciesapply in this unit are not provided

2

How are ideas and informationcommunicated within thiscompetency?


2

How are activities planned andorganised?


3

How are problem solving skillsapplied?


3

How are mathematical ideas andtechniques used?


1

How is use of technologyapplied?


2

How is team work used withinthis competency?


3

Range Statement

The Range Statement provides advice to interpret the scope and context of this unit ofcompetence, allowing for differences between enterprises and workplaces. It relates to theunit as a whole and facilitates holistic assessment. The following variables may be present forthis particular unit:

Legislation, codes and national standards relevant to the workplace which may include:

award and enterprise agreements and relevant industrial instruments

relevant legislation from all levels of government that affects business operation, especiallyin regard to Occupational Health and Safety and environmental issues, equal opportunity,

industrial relations and anti-discrimination

relevant industry codes of practice

At AQF level 5, frontline management will normally be engaged in a workplace context wherethey:

engage in tactical and operational planning within the organisation's strategic plans. Forexample, prepares an annual tactical plan for a department


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take responsibility for own outputs in relation to broad quantity and quality parameters. For

example, evaluates own annual performance against personal work plans and theorganisation's standards

take limited responsibility for the achievement of group outcomes. For example, reviewsgroup performance against plans and prepares in consultation with the group a performanceimprovement strategy

demonstrate understanding of a broad knowledge base incorporating theoretical concepts,with substantial depth in some areas. For example, understands in depth the principles andtechniques of performance management

transfer and apply theoretical concepts and/or technical or creative skills to a range ofsituations. For example, researches, negotiates and establishes protocols for customerservice for the department

analyse and plan approaches to technical problems or management requirements. Forexample, given the work team's inability to achieve planned outcomes/outputs, analyses theteam's performance and develops strategies with the team to rectify the situation

evaluate information using it to forecast for planning or research purposes. For example, theorganisation's goals and strategic and tactical plans are analysed in preparation for thepreparation of the department's annual operational plan

Frontline management at this level normally operate in a relatively diverse and complexworkplace environment in which they use the organisation's:

goals, objectives, plans, systems and processes

quality and continuous improvement processes and standards

access and equity principles and practice

business and performance plans

resources, which may be subject to negotiation

ethical standards

They may use legislation, codes and national standards relevant to the workplace including:

award and enterprise agreements

commonwealth and state/territory legislative requirements especially in regard toOccupational Health and Safety

industry codes of practice

Sources of information may be:

- internal or external and print or non-print

- The organisation's social, ethical and business standards refers to:

- those relevant to frontline management's work activities. They may be written or oral,stated or implied

Colleagues may include:


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team members, employees at the same level and more senior managers, and may include

people from a wide variety of social, cultural and ethnic backgrounds. This will usually be froma wider spread of the organisation than at AQF level 4

Customers and suppliers would typically be from:

- internal sources, although there may be some limited external contact

- Networks may be:

- internal and/or external. They may be with individuals or groups, either throughestablished structures or through unstructured arrangements

- Guidance and support may be:

- provided by frontline management or arranged from alternative internal or externalsources

OHS considerations may include:

OHS practice as an ethical standard as well as legislative requirement

organisation's responsibilities to customers and suppliers

adjust communication and OHS approach to cater for social and cultural diversity

Evidence Guide

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to bedemonstrated to confirm competence for this unit. This is an integral part of the assessmentof competence and should be read in conjunction with the Range Statement.

Critical Aspects of Evidence

Establishes and maintains positive work relationships

Develops trust and confidence

Accesses and analyses information to achieve planned outcomes

Resolves problems and conflicts effectively and efficiently

Underpinning Knowledge*

* At this level the learner must demonstrate understanding of a broad knowledge baseincorporating theoretical concepts, with substantial depth in some areas.

Underpinning knowledge relates to the essential knowledge and understanding a personneeds to perform work to the required standard

Relevant legislation from all levels of government that affects business operation, especiallyin regard to Occupational Health and Safety and environmental issues, equal opportunity,industrial relations and anti-discrimination

The principles and techniques associated with:

developing trust and confidence


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consistent behaviour in work relationships

identifying the cultural and social environment

identifying and assessing interpersonal styles

establishing networks

problem identification and resolution

handling conflict

managing poor work performance

Managing relationships to achieve planning responsibilities

Monitoring and introducing ways to improve work relationships

Contributing to the elimination of discrimination/bias

Underpinning Skills

Functional literacy skills to access and use workplace information

Communication skills including researching, analysing and interpreting information from avariety of people, reporting

Responding to unexpected demands from a range of people

Using consultative processes effectively

Forging effective relationships with internal and/or external people

Gaining the trust and confidence of colleagues

Dealing with people openly and fairly

Using coaching and mentoring skills to provide support to colleagues

Ability to relate to people from a range of social, cultural and ethnic backgrounds andphysical and mental abilities

Resource Implications

The learner and trainer should have access to appropriate documentation and resourcesnormally used in the workplace

Consistency of Performance

In order to achieve consistency of performance, evidence should be collected over a setperiod of time which is sufficient to include dealings with an appropriate range and variety ofsituations

Context/s of Assessment

Competency is demonstrated by performance of all stated criteria, including payingparticular attention to the critical aspects and the knowledge and skills elaborated in theEvidence Guide, and within the scope as defined by the Range Statement


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Assessment must take account of the endorsed assessment guidelines in the Business

Services Training Package

Assessment of performance requirements in this unit should be undertaken in an actualworkplace or simulated environment

Assessment should reinforce the integration of the key competencies and the businessservices common competencies for the particular AQF level. Refer to the Key CompetenciesLevels at the end of this unit


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AssessmentThere are two assessment tasks:

1. Attendance record

2. 5 Discussion postings

Attendance Record

Your Attendance Record should contain the dates of

attendance, daily commencement and departure time. Theform should be initialled each day and on completion besigned by both you and your supervisor.

Postings

Your postings on Moodle are a record of your experiences in

the workplace during placement.

y Four of your posting should be made during your

work placement. The first one should be made at the

beginning of your placement.

y The last one should be made within 2 weeks of

placement ending and summarise your experience.

y Each student should start a separate thread for their

postings

Your postings should:

- provide a list oftasks you have undertaken

- record youropinions and reflections as they develop

over the period of your Placement.

Your postings should include observations and comments, butremember that other students will be able to read what you


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post. Please do not make any personal comments aboutindividuals where the individual can be identified.

If you want to be critical of any staff at your placementexpress your comments this way, e.g. I found one member ofstaff difficult to work with as she was very impatient with me.

Do not say - Mary the reference librarian was very impatientwith me.


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The reflections in your posting may include:

- Comments on the organisation of workplace activities,

especially those to which you contribute

- Comments on the nature of the work undertaken and

the standards expected

- The training and staff development activities of the

workplace.

- Comments on working with others

- How the organisation gathers, conveys and receivesinformation and ideas

- How you managed difficulties to achieve positiveoutcomes

- Contributing to your own work performance andlearning

- prioritising tasks and managing your time


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Introduction

The practical placement units provide you with the opportunityto gain library industry experience as part of your studiestowards the Advanced Diploma of Library/InformationServices.

Sixty hours has been allocated to each unit. That translates toapproximately ten six hour work days or the equivalent whereyou are expected to work in a library and assist in the day to

day functioning of that library.

These units are intended to be a practical experience for you,however your time with the organisation should also be ofbenefit to them! This experience gives you the opportunity toapply the theory and content of other units in the workplaceand should assist in consolidating your learning.


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Practical Placement Procedure

STEP ACTIVITY

whencompleted

1. Student enrols in the unit

2. Student discuss with teacher the options for completing unit

When? Where? How? Who to contact?

3. Student approaches chosen library your teacher willprovide you with the contact details

4. Student completes Practical Placement Agreement form

and returns it to the teacher

5. Teacher completes Practical Placement Agreement and

sends it to the organisation requesting that the appropriate

officer completes and signs the form and returns to tutor

6. Teacher provides student and the host organisatio n with a

fully signed copy of the Practical Placement Agreement

7. Once the Practical Placement Agreement form has been

fully signed all students must meet with their host

supervisor to negotiate dates and times of attendance

8. Student contacts teacher to ensure all paperwork is

finalised and to discuss any relevant issues prior to

placement beginning.

9. Student undertakes the placement and completes all

necessary assessment


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Industry placement guidelines

- These units each require 60 hours of work in a libraryand may be completed over a fortnight block or over amore extended timeframe. If you choose to completeyour placement over an extended period it is alsopreferable that you vary your hours and/or days ofattendance so that you gain a better ove rview of howthe library functions through the course of a week.

- Lunch and tea breaks should be taken at times thatare convenient and coordinated with the rest of thestaff. Your lunch break should be between 30 minutesto 1 hour. When completing your att endance record,please do not include time taken for lunch. However,morning and afternoon tea breaks may be included.

- A suggested daily time schedule could be as follows:9.15 am-12.30 and 1.15 pm-4.30pm.

Once a schedule is agreed upon you should notexceed or reduce the scheduled hours.N.B. any absences will need to be made up indiscussion with your Workplace Supervisor.

- Attendance arrangements will need to be made priorto commencing the placement.

- You should not seek to alter your attendancearrangements once they are finalised, unless thereare exceptional circumstances.

- Students who do not follow the appropriateprocedures may risk not having their work placementcredited.


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Industry placement policies

The role of the student

- You are expected to observe the arrangements andprocedures applicable to the organisation in which you willbe working.

- Your teacher will ensure that the necessary PracticalPlacement Agreement is in place before you begin your

placement.

- Your teacher will confirm arrangements for yourPlacement in writing once all organisational aspects arefinalised.

- Your participation in Placement provides the opportunity topractise and develop a range of skills under the guidanceof the Workplace Supervisor/s and workplace colleagues.

- You are expected to take responsibility for your workplace

activities, to show initiative and to work cooperatively withothers.

- You are responsible for keeping accurate and effectiverecords of the skills exercised and tasks performed as wellas submitting all required course work.

Please refer to the University of Ballarats Practical Placements TAFEStudent Information (Victoria) , included in this booklet, for more details.


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Role of the workplace supervisor

The Workplace Supervisor has a vital part to play in your training. With theirsupport you will be:

- introduced to the workplace environment and staff.

- provided with copies of any relevant written materialrelating to the organisation, particularly occupationalhealth and safety practices and procedures to be followedif there is an accident or emergency

- informed of the general expectations of the organisationeg hours of attendance, meal and tea breaks, dress code,etc.

- informed about treatment of confidential information

- assisted in combining the learning undertaken in class withthe practical realities of working in the information industry.

- offered a variety of experiences with both modelling andhands-on opportunities.

- provided with feedback at regular intervals

- provided with a final evaluation of your performance.

Please refer to the University of Ballarats Practical Placements HostEmployer Information (Victorian TAFE Students) , included in this booklet, formore details.


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Supervisors reports

Your Workplace Supervisors reports will provide the third partyassessment for this unit. Your Workplace Supervisor will reporton:

- the specified technical duties you have undertaken

- any problems you faced and the strategies you used toovercome them

- their assessment of your ability to work as a teammember and fit into the workplace.

These reports will be viewed in conjunction with your submittedassessment tasks.

During your work experience, you will perform tasks allocated byyour Workplace Supervisor. In performing these activities youare expected to:

- communicate effectively

- cooperate with others in the workplace

- initiate a network of industry contacts

- demonstrate punctuality

- demonstrate a willingness to perform tasks

You and your Workplace Supervisor should consider the LibraryTask List provided as an indication of the range of suitabletasks.


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Role of the teacher

The teacher will:

- confirm Placement venues and make necessaryarrangements for each individual student placement

- ensure appropriate forms are completed and filed

- clarify the general aims of the unit for the WorkplaceSupervisor.

- explain to the Workplace Supervisor the specificrequirements of students regarding the work to beundertaken during Placement.

- maintain communication with the Workplace Supervisorand act as a liaison between the Workplace Supervisorand the student.

- counsel the student as required during the Placement.

- The teacher will try to visit you at your placement but thismay not always be practical


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Summary ofResponsibilitiesYour responsibilities:

- Complete placement

- Complete attendance record

- Complete all assessment tasks

Workplace Supervisors responsibilities

- Sign checklist of library tasks undertaken

- Write workplace supervisors final report

Teachers responsibilities

- Provide student and host organisation with completed

and signed Practical Placement agreement

- Write thank you letter to host organisation

Forms

The following forms are available on Moodle at the unit homepage:

- Attendance record

- Notification of Work placement

- Library task list

- Workplace Supervisors final report

Documents

learners guide Prac Placement 11BSBFLM503B