Learner Progression Team Information

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WHO WE ARETrain4 is a Matrix Accredited organisation who has substantial experience delivering a range of training services to both employed and unemployed learner groups including specialist interventions to NEET’s, young people, lone parents, long term unemployed, at risk of redundancy and over 50’s. Our delivery model has been designed to meet the broad range of learner needs and has, at its core a total person concept – holistic services, learner centred support and outstanding delivery which where required is joined up with local services and partnerships.

The range of training we provide includes classroom based sector specific training, pre apprenticeship programmes, work based learning, ESF NEET interventions and we have now set up to deliver apprenticeships across a broad spectrum of occupational areas including: IT, Social Media, Customer Services, Business Administration and Event Stewarding. Train4 is also a UK Online Centre and provides a range of IT based programmes to learners with a wide range of skill sets and competencies.

Our delivery encompasses three elements – training delivery, employer engagement and comprehensive learner progression support post

course to ensure learners are provided with the maximum opportunity to achieve a progression and/or to continually develop their skills. We have extensive experience delivering “full life cycle” training to learners that starts in a classroom based environment supporting them to gain the necessary skills to be able to take the first steps, or return back into the work place. This is fully supported by an experienced Employer Engagement Team who work closely with learners to identify suitable/aspirational employers to approach and who negotiate on their behalf to secure work experience, work trials or guaranteed interviews.



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Our flexible, responsive delivery model and excellent referral links supported one funding partner to deliver an additional £150K’s worth of delivery in 2 months to ensure that they achieved their profiles.

As our delivery models are invariably peripatetic, we are also able to respond quickly to the needs of the local market and can mobilise delivery across the whole contract package area in a timely manner to meet any requirements that may not have been initially profiled, or were required to support your delivery objectives.

During this period, our referral network has generated over 4500 learners for the programmes we offer with a success rate of 96%.

In the last 3 years, we have developed an extensive network of referral partners who are spread Nationally – our delivery footprint now covers 70% of the counties in England, and provides referrals for all of the programmes in which we are tendering for. Our referral network also includes multiple DWP offices which further broadens our access to learner cohorts across multi-site locations in any given the contract package area. To compliment this, we have a comprehensive database of employers within all the areas in which we operate and these provide us with work experience placements, access to job opportunities and apprenticeship hosting for our learners.


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CLASSROOM BASED LEARNING &

PRE APPRENTICESHIP PROGRAMMESWe provide a range of training in either sector or non-sector specific vocations coupled with functional skills and employability where relevant.

These courses run for between 2 – 26 weeks and provide learners with theoretical and practical experience of real live work related activities which are relevant to their chosen area of work. This includes role play, live telephone marketing, territory mapping, use of social media and a period of work experience within a relevant employer. We utilise our VOIP telephony system to record calls so the learners can critique their own activity in order to improve them the next time. These programmes are utilised to build confidence and motivation and allow us to identify learners who will better sustain with apprenticeship opportunities.

Classroom Based Learning Apprenticeships



APPRENTICESHIPSOur apprenticeship programme is predominantly aimed at the IT and Social Media industries. Following on from our digitally based PAP (pre apprenticeship programme), we will identify those learners who have a keen interest in IT and will work with them through our Employer Engagement Team to identify suitable hosts.

The latest Government statistics say that 70% of SME’s have a web presence, with less than 28% having the skills to interact online – furthermore SME’s who actively promote their online presence demonstrate 22% higher revenue growth than those that don’t which provides us with an excellent opportunity to promote fresh apprenticeship frameworks that appeal to both young people and businesses alike.

We are currently developing IT and social media based programme, in conjunction with redesigning our current employability programme as a basis for traineeship frameworks. These qualifications have been identified and designed with a younger learner cohort in mind, which will allow us to deliver a bespoke programme of activity that promotes engagement, and is used as a feeder programme for our apprenticeship delivery. This will enable us to motivate the target learner group whilst equipping them with the skills that employers are looking for, at the same time as providing us with up to date information on learner suitability for an apprenticeship. We believe that this delivery model, combined with our in house tutors and their proven competence within the delivery of English and Maths will enable us to build a robust program that supports high levels of learner progression

IT/Social Media are frameworks with huge potential and we have a full marketing strategy in place to generate hosts.

By utilising this approach, we believe that as a result of the familiarity between learners and prospective employers, we will be able to maximise retention across all of our apprenticeship programmes.

Classroom Based Learning Apprenticeships



QUALITY MANAGEMENTThis is the key driver behind our impressive achievement and satisfaction rates.

In addition to the above we run regular focus groups for stakeholders so that we can continually gather information to ensure that we are able to tailor our approach across all areas of our provision to the individual needs of all parties.

All of our delivery is undertaken and reviewed in line with the common inspection framework criteria and is managed by a dedicated quality management resource within the business. The quality of all of our provision is assured by a robust process of on-going self-assessment and stakeholder review. Some of the ways we achieve this are:

As part of our monthly Management review meetings, we include representatives from training and quality and interrogate MI and information from customer feedback, focus groups, job starts, progression, delivery observations to determine the quality of existing provision. This information is all used to inform our annual SAR and update existing quality improvement plans.

We have Best Practise Champions who are responsible for identifying good practise and ensuring that this is embedded across all delivery areas.

Regular observation of training delivery.

Reviewing performance with funding and referral partners.

Actively promoting the continual professional development of all staff.

Continual feedback from learners – pre course, during and post course questionnaire’s – regular contact from our Learner Progression Team via telephone, email and text in addition to Survey Monkey questionnaire’s and “happy shopper” evaluations.



LEARNER PROGRESSION TEAM

All learners are assigned a dedicated Learner Progression Assistant who works with them during classroom and work based training, and provides a regular mentoring contact post course with all learners from classroom based programmes. This service is underpinned by Matrix accredited information advice and guidance.

We work with an extensive database of specialist interventions partners who can assist with things such as debt, housing, addiction and other barriers that impede on the potential for learners to achieve and/or progress. The quality of the service we provide enhances the learner experience and

We offer our contracted partners free access to our Learner Progression Service for their own learners for 13 weeks, matching the number of learners in our own profile and providing the service for the same number of your own learners free of charge.

Learner Progression Service is also available as a pay per cohort model to Colleges and Training providers.

significantly increases the numbers of learners who achieve progressions post course. The service also ensures that we keep track of all learners post training which provides the opportunity for continual development in the future.

We use our VOIP telephone system to record and evidence details of progressions and all of the activity from the Learner Progression Team is captured via our MIS system which enables us to produce a number of reports: end of course, learner status, in work, referral to specialist intervention, job vacancy distribution lists sent and a full narrative and recording of every call made to a specific learner. This comprehensive MIS system allows us to monitor progress and provide our partners with precise information on any learner destination at short notice and helps us to provide job start details to be added to the ILR.

and all learners are included within our vacancy/training distribution lists which are sent out weekly and include details of suitable employment and training opportunities within the learners geographical area. Learner Progression will also maintain regular contact with work based trainees in between their Assessor visits which will support sustainment and helps the learner to feel supported.The Learner Progression Team offers

a complete wrap around support service to learners at all stages of their journey, providing a range of support including diagnostic and assessment, mentoring, referral to specialist interventions and access to the local labour market opportunities. The Team work in conjunction with our Employer Engagement Team to source the types of progressions our learners are seeking,



COMPANY AGENDAS

All of our programmes have at the heart of them a digital theme and one that encourages engagement and learning using this method – this includes the use of tablets instead of workbooks within the classroom, use of electronic signatures, learner IT health check and access to the UK Online suite of IT based short courses/assessments.

We have a partnership arrangement with The Money Advice Service (MAS) who offer a free advisory service to all of our learners – MAS have extensive coverage within the contract package area and provide an unbiased and fully independent service across a range of financial matters, including offering financial health checks and better off calculations in addition to many other financial guides that help learners to better understand and improve their current situation within a number of key areas such as money management and budgeting, savings and identifying affordable credit options.

By the end of this year we plan to have reduced the amount of energy our business uses by 20% and will achieve this by undertaking numerous small and simple interventions, such as turning lights and other devices off when not in use, car sharing, laminating paper instead of reprinting and transferring workbooks and files into electronic versions. All of these changes demonstrate the smarter, more sustainable way of working that we have adopted this year and are fully promoted throughout all of our training delivery to raise awareness of how small changes can make a big difference.

Course materials such as workbooks, crib sheets and portfolios are now completed on mobile devices which are then stored at a central location. This supports our peripatetic delivery model as it allows a quicker, more secure transfer of data between our Delivery and Administrative Teams. All data can be processed immediately, without the need for a postal services and offers increased levels of data protection. We are also working towards being a paperless operation within 12 months.

Reducing our carbon footprint in line with our Green Agenda is our primary objective and we have challenged ourselves with becoming ‘Carbon Negative’. This means that we intend to offset more carbon that we initially contribute to the globe by an additional 10%.

The way we are doing this via a variety of methods, for example making contributions to charities that build sustainable housing in poverty and war stricken countries as well as financially supporting other organisations in the reforestation and regeneration of rainforests whilst others return land to natives who are best placed to look after their environment.

Our outstanding delivery is underpinned by a commitment to align our offering with the most up to date delivery priorities for our funding partners and the Government.

We have also embedded within our whole business operations, a commitment and strategy for operating as not just a sustainable business that reduces and recycles, but also as a business that is operating as a carbon negative one.

Our business is committed to operating in a socially responsible and ethical way and has a number of initiatives that we actively work with in our day to day operations.

Digital Inclusion Financial Inclusion Green Agenda

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TESTIMONIALS

“Their regular attendance at our partnership meetings, despite being nearly 3 hours away puts local providers to shame.”

“Learner feedback has been extremely positive, their administrative and management are first class and they are one of the few training providers to have had their teaching and learning graded as outstanding by our highly trained observation team here at Harlow College.”

“The understanding and appreciation of the learner journey has been second to none. From their exceptional IAG and learner progression to their outstanding delivery and teaching and learning we have found them a pleasure to work with since day one.”

“In the 2 years that we have worked with them their success rates have been in the very high nineties and job outcomes have been well above national average. They have consistently met their key performance indicators.”

“The leadership and management ethos of The Number 4 Group has been a perfect fit to our own in our drive for excellence in all we deliver. In addition they offer a robust learner progression service which offers continued support to the learners after the programs have ended.”

“They have enabled us to reach our contract allocation strategically and successfully, and have increased the flexibility of our college’s offer.”



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Learner Progression Team Information