CEO & CHAIR SYMPOSIUM 2017

SPONSORS

SPEAKERS INCLUDE:FIONA HOLLIER CEO, Resolution Institute

JAMES PEARSON CEO, Australian Chamber of Commerce and Industry

JOHN HART CEO, Restaurant & Catering Australia

KEN MORRISON Chief Executive, Property Council of Australia

LINDA SMITH CEO, The Royal Australasian College of Physicians

LINDSAY MCMILLAN Managing Director, Reventure

LORRAINE KERR President, New Zealand School Trustees Association

MARIA PALAZZOLO CEO, GS1 Australia Ltd

NOEL ROWLAND CEO, The Tax Institute

PAUL GREENBERG Executive Chairman, National Online Retailers Association

PETER BRADD Founding Director and Chairman, StartupAUS

SHAHANA MCKENZIE CEO, Australian Institute of Landscape Architects

LEARN • CONNECT • PROGRESS

12TH ANNUAL

CEO & CHAIR SYMPOSIUM2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANEExclusive to CEOs & Chairs of associations, charities & other not-for-profit organisations

REGISTER BY 23 DEC 2016 & SAVE!

ceo.associations.net.au #CEOCHAIR17

DAY PRIOR Wednesday, 1 February 2017

7:30pmOptional Casual Dinner Pony Dining • Eagle Street Pier, Brisbane 3 course meal. Drinks on cash bar basis.

DAY 1 Thursday, 2 February 2017

8:30am Registrations Open – Welcome Tea and Coffee9:00amWelcome to the 2017 CEO & Chair SymposiumJohn Peacock, General Manager, Associations Forum

9:10amWelcome from Major Sponsor Brisbane Convention Bureau

9:20amAssociations and a Competitive Australian MarketAs Australia’s largest business association, the Australian Chamber of Commerce and Industry is focused on improving Australia’s competitiveness and practical policies that will help grow the economy. James Pearson will explore:

• Top Ten in Ten: steps towards a more competitive Australia• The role of associations in a competitive market• Changes at the Australian Chamber, the strength and development of the

chamber movement and thought leadership

James Pearson, CEO, Australian Chamber of Commerce and Industry

9:55amCreating Healthy Conflict between the Chair and the CEOAppropriate conflict, addressed constructively, strengthens the relationship between Chair and CEO and their leadership within an association.This session includes practical techniques to:

• Focus on conflict as positive• Communicate effectively to illuminate and explore differences• Reach and act on outcomes

Fiona Hollier, CEO, Resolution Institute

10:30am Morning Tea11:00am PARALLEL SESSIONS A Online Selling for Associations Associations need to sell their services online. National Online Retailers Association’s Paul Greenberg, co-founder of DealsDirect.com.au, will discuss:

• Creating an association from scratch• The opportunities and challenges of online retail• EQ vs IQ - how they can impact leadership

Paul Greenberg, Executive Chairman, National Online Retailers Association

B A New Approach to MembershipIn the current environment where the relevance of membership associations is being questioned, a creative approach is required and ingrained ideas need to be reexamined. Shahana McKenzie will explore:

• Understanding what members really want• How Australian Institute of Landscape Architects has doubled its

membership and revenue• The similarities between professional associations and sporting teams

Shahana McKenzie, CEO, Australian Institute of Landscape Architects

11:35am PARALLEL SESSIONS Facilitated by Associations Forum

A CEO Challenges and SolutionsPrior to the Symposium, CEOs will have the opportunity to share their current external, internal or structural challenges. In this session, CEOs will discuss these relevant issues, with solutions being workshopped by their peers.

B Chairs WorkshopBeing President or Chair requires people skills for working with the Board and the CEO. This session is an opportunity to share issues that arise as head of the Board and workshop ways to overcome them.

1:00pm Lunch

2:00pmChange ManagementIn today’s work environment, rapid and constant change is the norm. Keeping up with technology, environmental factors and structural changes, causes added challenges to the workplace. This session will help you understand yourself, your team and change principles to improve communication,build stronger teams, reduce conflict and increase employee engagement.

Rob Barnes, General Manager, Aptify Australia

2:30pm PARALLEL SESSIONSA The Future of Work The way people work and interact is dynamic and ever-changing. An expert panel will explore the current trends, in particular:

• Challenges of employee satisfaction and purpose • Changing workplaces - remote, digital, co-working spaces and nature of

workplace structures.• The impacts of multi-generational workforces and technology

Dr Lindsay McMillan, Managing Director, Reventure Tharani Jegatheeswaran, Partner – Social Impact Consulting, Deloitte

B Creating an Innovative AssociationInnovation is a tool, which associations can utilise to adapt to different challenges, markets and the changing needs of their members. Experts on innovation will explore practical steps association executives can take to become more innovative.

Peter Bradd, Founding Director and Chairman, StartupAUS Associate Professor Gavin Nicholson, QUT Business School

3:40pm Afternoon Tea4:10pmEvolving an Acclaimed InstitutionThe Royal Australasian College of Physicians plays a respected role in Australian medicine. CEO Linda Smith will explore:

• The scale of volunteer investment in physician training and accreditation• Change management with a conservative membership• Attributes for managing a major organisation

Linda Smith, CEO, The Royal Australasian College of Physicians

4:25pmGrowing an Association over 30 yearsGS1 is the organisation behind barcodes and much more to do with unique identification. CEO Maria Palazzolo will discuss:

• Changing roles from being 1 of 2 to being head of 150 staff• How GS1 has adapted and innovated through the years• The personal journey to becoming a leader over 30 years

Maria Palazzolo, CEO, GS1 Australia

4:40pmTaking Leadership of Education within your ProfessionIn 2012 The Tax Institute introduced an international designation to Australia and, in 2014, became a higher education provider - two significant reforms. CEO Noel Rowland will explore:

• Becoming an in-house higher education provider• Introducing an international designation to Australia• Tips for making a CEO’s life not-too-taxing

Noel Rowland, CEO, The Tax Institute

4:55pm CEO InsightsThis panel brings together experienced CEOs to share insights on:

• What it takes to be an effective CEO• Challenges of running small and large associations• Interaction with Chairs and Board members

Linda Smith, CEO, The Royal Australasian College of Physicians Maria Palazzolo, CEO, GS1 Australia Noel Rowland, CEO, The Tax Institute

5:30pm End of Day 16:45pmSymposium Dinner Sponsored by Tourism New Zealand Gallery of Modern Art • Stanley Place, Cultural Precinct, South Bank, Brisbane

Associations Forum Pty Ltd PO Box 810 Artarmon NSW 1570, Australia +61 2 9904 8200 ceo.associations.net.au

PROGRAM CEO & CHAIR SYMPOSIUM2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE

DAY 2 Friday, 3 February 2017

8.00am Arrival Tea and Coffee8:30amNFP Tax Concessions There are a number of NFP tax concessions available depending on the type of NFP organisation. Have you got your concessions right? This session will cover:

• What concessions are available – State and Federal• Review of your entitlements

Andrew Lam, Director – Taxation, Hill Rogers

Avoiding Fraud With fraud becoming more common, it is important that Boards and CEOs place a strong emphasis on fraud prevention and fraud deterrence. This session will cover:

• What the Board and CEO can do to protect their organisation• Importance of effective internal controls

Vishal Modi, Director – Audit and Assurance, Hill Rogers

9:00amBuilding on Strength – Fresh Vision and RenewalOrganisational renewal is a challenge for every association. How do successful organisations re-imagine their future and deliver more for members?

The Property Council of Australia is one of the country’s leading industry bodies; a position established under its long term and respected former CEO. It is now undergoing a major renewal under new leadership. Chief Executive Ken Morrison presents a case study in renewal and repositioning relevant to any association.

Ken Morrison, Chief Executive, Property Council of Australia

9:35amTransforming Structure whilst Maintaining AdvocacyRestaurant & Catering Australia has transformed into a unitary body over recent years. CEO John Hart will explain:

• The journey from federation to single entity• Fighting for industrial relations reform• Association management and governance principles and observations

John Hart, CEO, Restaurant & Catering Australia

10:10am Morning Tea

10:40am Event Collaboration between Australia and New Zealand AssociationsSamantha Kent, Business Events Bids Manager – Australia, Tourism New Zealand

10:50amBeing Chair of the Board of an Association of BoardsNew Zealand has a system of Boards of public schools, which have authority and accountability. Of these Boards, over 90% join New Zealand School Trustees Association. President Lorraine Kerr will discuss:

• The role of school Boards in better education • Governance issues that commonly arise for school Boards• Personal considerations in being a Chair

Lorraine Kerr, President, New Zealand School Trustees Association

11:10amChair Insights This panel brings together three experienced Chairs of Boards to share their insights on:

• What it takes to be an effective Chair• Working with CEOs to advance the association• Key governance issues for Boards

Deborah Kent, Immediate Past President and Treasurer, Association of Financial Advisers Lorraine Kerr, President, New Zealand School Trustees Association Michael Bell, President, Coeliac Australia

12:00pmSocial Media Risks: How to Un-friend and Un-followSocial media can be an incredibly important and useful tool, both personally and professionally. However, social media use carries a high inherent risk. Many people and businesses claim they understand the risks, yet surprisingly the media is regularly reporting on people facing serious consequences due to their poor social media use. This session will guide you through social media risk management.

Christie Boucher, Risk Services Manager, Guild Insurance

12:30pm Lunch1:30pm2017 Salary Survey FindingsThe Associations Salary Survey Report will be released, with key trends highlighted for the interest of CEOs and Chairs.

Mark Werman, Managing Director, Wentworth Advantage

1:45pmAssociation Roundtable Facilitated by Associations ForumPrior to the Symposium, delegates will have the opportunity to share the current issues their associations are facing. This session will give CEOs and Chairs the opportunity to discuss these challenges with their peers.

2:15pmThe Political Landscape in 2017 The Federal government has a tiny majority and the Senate balance means that legislative changes are uncertain. With this background, our panel will discuss:

• How associations can achieve successful policy outcomes• Current challenges and opportunities facing different industries and

professions• The future of the political landscapePolitical panel speakers to be advised

3:05 pmClosing CommentsJohn Peacock, General Manager, Associations Forum

3:15pm Close CEO & Chair Symposium

Check ceo.associations.net.au for the latest program updates.

Book now on +61 2 9904 8200 or online #CEOCHAIR17

PROGRAM CEO & CHAIR SYMPOSIUM2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE

Delegates and speakers at last year’s CEO & Chair Symposium

You can also register and book your accommodation online at ceo.associations.net.au

EVENT REGISTRATION EARLY BIRD UNTIL 23 DEC 2016 AFTER 23 DEC 2016

Member CEO or Chair (single registration) n $1,095 n $1,350

NFP Non-Member CEO or Chair (single registration) n $1,550 n $1,760

Member CEO and Chair Package (price per person for two registrations) n $985 n $1,215

REGISTRATION FEE $

REGISTRATION DETAILS

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Dietary requirements

n I consent to having my email address distributed to event attendees n I consent to having my email address distributed to event sponsors

SYMPOSIUM DINNER (INCLUDED IN REGISTRATION)

I will be attending the Symposium Dinner on 2 February at the Gallery of Modern Art (GOMA) n Yes n No

OPTIONAL EXTRAS

n Extra guest ticket for the Symposium Dinner on 2 February $130

n Optional Casual Dinner on 1 February at Pony Dining, Eagle Street Pier (Drinks on a cash bar basis) $65

n Extra guest ticket for the Casual Dinner $65

Guest name Guest dietary requirements

ASSOCIATIONS FORUM MEMBERSHIP

n My NFP organisation is a Member of Associations Forum

n My NFP organisation wishes to join Associations Forum n Bronze $660 n Silver $1,320 n Gold $1,980

For membership enquiries please contact Claire Bell, Membership Engagement Manager, on membership@associations.net.au

YOUR CHALLENGES

Please share with us your current challenges or issues you would like to discuss. These responses will be used to guide interactive workshops during the Symposium.

PAYMENT DETAILS

n Please invoice TOTAL $

I wish to pay by n cheque in $AUD payable to Associations Forum Pty Ltd or n Visa n MasterCard n AMEX# n Diners# n Electronic Funds Transfer (We will supply details)

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All prices indicated include GST. Tax invoice will be supplied. Associations Forum Pty Ltd ABN 53 105 365 160. # Please note: AMEX and Diners incur a 4% surcharge.

Please return form and payment to:Associations Forum Pty Ltd PO Box 810, Artarmon NSW 1570 or fax to +61 2 9411 8585 or email to lucy@associations.net.au OR Register online at https://ceo.associations.net.au/register.html

ACCOMMODATION PARTNER

To view and book accommodation via our accommodation provider Ozaccom+, please visit our website at http://ceo.associations.net.au Ozaccom+ was established in 1992 and today, is a collective of specialty conference support teams providing the following services:• Ozaccom+ Conference Services – Event Management Consultants • Ozaccom+ Abstract Management • Ozaccom+ Registration Management • Ozaccom+ Accommodation Management • Ozaccom+ Travel Management • Ozaccom+ Tour Management • Ozaccom+ owned event software, Event Palette.

Scholarship Enquiries: Two reduced rate scholarships are available for under-resourced associations and charities. Please contact Veronica Zaghloul, Events Manager - veronica@associations.net.au

Payment Terms: Invoices have a payment term of 14 days from the date of issue. All invoices must be settled prior to the event. Registrations received within 14 days of the commencement of the event need to be settled immediately. Failure to make payment as required may result in cancellation of registration.

Refunds and Cancellations Policy: A full refund will be provided for all cancellations received in writing one month prior to the event. No refunds will be given for any cancellations received within a month of the event or for non-attendance on the day. Delegate substitutions may be made at any time subject to the communication to and approval by Associations Forum. If a replacement delegate is not a member, the non-member fee will apply and the difference must be paid immediately and prior to the event.

Visit ceo.associations.net.au/terms-and-conditions.html for full terms and conditions.

REGISTRATION CEO & CHAIR SYMPOSIUM2 - 3 FEBRUARY 2017 • STAMFORD PLAZA, BRISBANE