Lean Six Sigma Summit Brochure

✔ 12th Annual Lean SixSigma & ProcessImprovement Summit

✔ 18th Annual NextGeneration BPM Summit

Your #1 event for Business Process Excellence globally,featuring the:

✔ Profit Through ProcessWeek Solutions Hall

✔ Process Excellence Awards

✔ Corporate LeadersBoardroom

Presented byThe original and largest BusinessProcess Excellence meeting globally.

As organizations shift into growth mode, the competitive landscape means you need everything at your fingertips to excel and win business. The next evolution in Business Excellence is emerging – make sure you’re part of it.

Join the one event for 2011 that guarantees to bring you everything you need to position your organization foroptimal success:

✔ Whether double dip or steady growth, ensure your business processes are optimizedto drive maximum competitive advantage and reduce operational risk

✔ Retain and win new business by putting the customer at the heart of everythingyou do and making Process Excellence part of your DNA

✔ Streamline your organization for agility, flexibility and effectiveness byaccelerating Lean for both cost out and top line revenue growth

✔ Reap maximum results with the power of 3: Break down the process siloes of Lean, Six Sigma & BPM with a holistic approach to complete Business Process Excellence

WEB: www.LeanSixSigmaSummit.com | EMAIL: [email protected] TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

The #1 meeting for leaders across the Lean, Six Sigma & BPM spectrum

17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL

NOWPART OF

PlatinumSponsor:

Brochure

Now part of Profit Through ProcessWeek, Lean Six Sigma Summit attendeescan now expand their horizons withmore BPM content than ever before. For information on access to the co-hosted Next Generation BPMSummit and the exclusive $100upgrade pass click here

EXCLUSIVE TO PROFIT THROUGHPROCESS WEEK! UNRIVALLED KEYNOTESPEAKER INCLUDE:

Stephen SpearRenowned author of ‘Chasing the Rabbit’ blogand bestseller ‘The High velocity Edge’

The Disney Institute: Uncover the ‘chain ofexcellence’ from the world’s leading companyin customer

Where the Business Process Excellence community shapes its future: TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION

Jim CoscoVP & CQOMotorola Mobility –Home

Doug BurgessSr VP Corporate Lean SixSigma StrategyXerox

Doug NorkusMission Assurance DirectorLockheed Martin

Steve TowersCEO & FounderBP Group

Daniel ChanCIONew York State Officeof Temporary andDisability Assistance

Take a look through thefull speaker line-up...

SAVE $1200 when you book before24th Sept. 2010

INTRODUCING YOUR 2011 PROCESSIMPROVEMENT VISIONARY COUNCIL

Premier Associate Sponsors:

Co-located with IQPC’s

NEW

President Data DivisionMorningstar

CQOMorningstar

CQOAmerican Express

SVP Operational ExcellenceCardinal Health

Corporate VP Lean Six SigmaMerck

Introducing the Corporate Leaders Boardroom: Executive &exclusive leadership discussion on the future of Business Excellence.

Lean Six Sigma& Process ImprovementSummit 2011

ANNOUNCING THE NEW LOOK...

Where the Business Process Excellence community shapes its future:TRANSFORMING BUSINESS RESULTS THROUGH PROCESS OPTIMIZATION

2 www.LeanSixSigmaSummit.com

17th – 20th January 2011 | Buena Vista Palace Hotel & Spa | Orlando FL

Dear Colleague,

I’m excited to unveil the program for IQPC’s brand new look Lean Six Sigma & Process Improvement Summit 2011. This year is a landmarkoccasion, not only is the Summit in its 12th year but it marks a turning tide of radical change, innovation and growth, following arguably the worstrecession in decades. So to help support and encourage these ideals, this year brings together the best of breed in Business Process Excellencethinking to help refocus you on what matters most to your business – operational, process and people excellence.So what’s different for 2011?Put simply it’s a much bigger and more robust process event. Under the newly named banner of Profit Through Process Week, two events will takeplace, firstly the Lean Six Sigma & Process Improvement Summit and secondly the 18th Annual Next Generation BPM Summit. The 4 days willnow give you a unique opportunity to share ideas and merge the best strategies for Business Excellence from across all three of theBusiness Process Excellence core disciplines: Lean, Six Sigma & BPM. More than ever before it’s built to stretch your horizons to the widerOperational Excellence field in order to define and create the next evolution in process thinking.But don’t worry, the original Lean Six Sigma Summit you know and love has not disappeared! The usual core Lean Six Sigma program draws on it’ssuccess from previous years and with the dual BPM Summit running alongside, it’s the perfect opportunity if you’re looking to accelerate beyond theLean Six Sigma outlook to enterprise wide frameworks with joint access to both meetings for just $100 extra. Why not take a look at what bothSummits have to offer!

Make sure you browse the 2011 agenda and keep your eye out for this year’s must attend and exclusive summit content:• Top rated PI Visionary Council returns with an updated line up including: Motorola, Lockheed Martin, Xerox, BP Group & New York State

Office of Temporary and Disability Assistance• The Disney Institute share the practical strategies behind the ‘Chain of Excellence’ (Last year the Disney workshop last year was a sell outso make sure you book early to confirm your place on Service Quality workshop and site tour )• Stephen Spear, global expert on operational excellence and innovation shows you how to transform your organization into a high velocitybusiness to compete in today’s competitive climate • Corporate Leaders boardroom: The exclusive chance to share leader-to-leader strategies for PI development with other top suite executiveand CXO’s

• New interactive Solutions Hall: Keep your eye on the next industry game changers with access to over 40 solution providers, networkingcenters and live product demonstrations

I hope you’ll take this opportunity to expand your horizons, share best practice and inject innovation into your existing Lean Six Sigma programs. In atime of radical change, where the flagship industries of the future will emerge victorious, it’s never been more critical to ensure you are on thecutting edge of developments and leading the way to transformation for your business.See you in January.

Megan JamesExecutive Director, Profit Through Process WeekIQPC

Profit Through Process Week, Summit explanation and comparison .............................p.3

Profit Through Process Week Agenda-at-a-glance ............p.4

Lean Six Sigma & Process Improvement Summit complete agenda.................p.5 - p.12

Networking options & Process Excellence Awards..........p.13

Profit Through Process Week Solutions Hall & Corporate Leaders Boardroom ...p.14

Profit Through Process Week sponsors & strategic partners.............p.15 & p.16

Pricing and registration information ..................................p.17

Table of contents:

And don’t forget you can upgrade to get complete accessto all of the Next generation BPM Summit content as wellfor just $100 per person. View the BPM agenda-at-a-glance.

I just wanted to thank you again forthe opportunity to attend the

Summit. It was the best conferenceI've attended! The presentationswere timely and interesting, the

attendees were engaged and readyto share ideas, even the vendors

had a lot to offer. And your groupreally kept everything organized atthe site. It's re-energized me and I'll

be incorporating many ideas intomy work.

– Iris Heinemann, Department ofPerformance Improvement, BayCare

Health System


3EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

Advanced BPM: How do the world’smost successful companies address thechallenges of the 21st Century?

And if you work across both Lean Six Sigma & BPM – then simply upgrade your event registration by $100 per person for access into both Summits. Email [email protected] for more information.

Accelerating Recovery: Transforming BusinessResults through Lean, Six Sigma & ProcessOptimization

In conjunction with:

What’s the Difference Between the Two Summits?Profit Through Process Week provides your one-stop shop for complete Business Process Excellence. Just select from the choice of two Summit agendas below, the 12thAnnual Lean Six Sigma & Process Improvement Summit and the 18th Annual Next Generation BPM Summit based on your personal job scope. But don’t worry, you canreceive access to both for just $100 extra – it’s two events almost for the price of one.

Now in its 12th year IQPC's Lean Six Sigma & Process Improvement Summit isthe original, largest and most recommended Process Improvement event of the year.

Through the mixture of visionary thought-leadership and practical techniques forembedding Lean Six Sigma thinking within the business, the Summit provides essentialguidance on future industry evolutions as well and the critical strategies to help youmake the journey.

Structured by program experience, you’ll find something for every level ofLean and Six Sigma maturities:• 0-3 years: Launching Process Excellence• 3-6 years: Driving mid-life Business Results• 6 years +: The Future Improvement Board

Meet and share Lean strategies with:• Chief Quality Officers• SVP/VPs Operations• VPs & Heads of Lean Six Sigma• Directors Lean programs• Managers Process Excellence• MBBs• Black Belts

Just pick which track is most relevant for your program’s stage of development toensure you take away maximum value from the Lean Six Sigma & Process ImprovementSummit and accelerate your program ROI in 2011.

Get a flavour for what all the excitement is about: Watch last year’s Summitvideo online at www.LeanSixSigmaSummit.com

“A fantastic opportunity to network with peers & listen todifferent approaches to common issues” Bank of New York Mellon

"I was out of the network – one event and I feel I am back in it and connected." Lloyds Register

Unlike other BPM meetings the Next Generation BPM Summit goes beyond the technologiesand standard BPM frameworks to focus on accelerating business delivery, achievingoptimum global operations performance and achieving capturing successful outcomes.

Based around the combination of BPM thinking and the Outside-In approach theSummit bridges the gap between IT and operational delivery. As such the content isdesigned to take customer facing BPM strategies to a whole new level and give you andyour BPM teams the knowledge you need to achieve true enterprise-wide businessprocess transformation.

Structured by experience levels in Outside-In and BPM as well as the mostcritical market issues of today take your pick from 3 primary content tracks:• Concepts of Outside-In & advanced BPM• Critical Market Issues• Next generation Business Process Excellence Strategies

It’s the perfect chance for strategic BPM leaders to discuss the next evolution ofBPM strategies with you industry peers including:• CIOs & COOs• VPs & Directors Business Process Management• Directors Enterprise Architecture• Directors IT• Process & business analysts

Jointly hosted by Six Sigma IQ and BPGroup.org, one of the largest onlinecommunities for BPM thinking globally, it’s the one meeting that will truly address thebiggest BPM challenges and focus on strategic business outcomes.

Watch IQPC’s recent interview with Steve Towers on Next Generation BPMincluding planned content for the Summit at www.BPM-Summit.com


Profit Through Process Week Thought Leadership Plenaries

Speed Networking Technology Demonstrations

Workshops Workshops Judging InterviewsFor ProcessExcellence Awards

Local AssociationMeetings [email protected] ToRegister Your Interest IsHosting Or AttendingYour Own Meeting

TechnologyDemonstrationsYour chance to keepup to date with thehottest products andtechnology solutions inthe market place.

Workshops Workshops Judging InterviewsFor ProcessExcellence Awards

Local AssociationMeetings [email protected] ToRegister Your Interest IsHosting Or AttendingYour Own Meeting

Profit Through Process Week Welcome Reception

DAY 1 - Monday, 17 January 2011

Opening of the Profit through Process Solutions Hall

Choice Of TrackSession By Maturity

Track Sessions Corporate LeadersBoardroom (By Application Only)

Local AssociationMeetings Email [email protected] ToRegister Your Interest IsHosting Or Attending AMeeting

DAY 2 - Tuesday, 18 January 2011

Speed Networking


Book Signing & Technology Demonstrations (Coffee)


Technology Demonstrations (Lunch)

Technology Demonstrations (Coffee)

Awards Ceremony & Gala Dinner

TechnologyDemonstrationsYour chance to keepup to date with thehottest products andtechnology solutions inthe market place.

Choice Of TrackSession By Maturity

Track Sessions Corporate LeadersBoardroom (By Application Only)

Local AssociationMeetings Email [email protected] ToRegister Your Interest IsHosting Or Attending YourOwn Meeting

Choice OfTrack SessionBy Maturity

Track Sessions Local AssociationMeetings [email protected] Register YourInterest Is Hosting OrAttending Your OwnMeeting

Lean Leaders Meeting Disney Field Experience

DAY 3 - Wednesday, 19 January 2011

DAY 4 - Thursday, 20 January 2011

Technology Demonstrations

TechnologyDemonstrationsYour chance to keepup to date with thehottest productsand technologysolutions in themarket place.

Technology Demonstrations

Profit Through Process Week ThoughtLeadership Plenaries

Book Signing & TechnologyDemonstrations (Coffee)

Profit Through Process Week ThoughtLeadership Plenaries

Choice OfTrack SessionBy Maturity

Track Sessions Local AssociationMeetings [email protected] Register YourInterest Is Hosting OrAttending Your OwnMeeting

How to navigate Profit Through Process WeekProfit Through Process Solutions HallShared Lean Six Sigma& BPM Summit SessionsLean Six Sigma Summit only sessions

Next Generation BPMSummit only sessionsCorporate LeadersBoardroomProcess ExcellenceAwards Judging Day

Local AssociationMeetingsNetworking packagePost Conference focusgroups(Please register separately)

Agenda-at-a-glance

Profit Through Process Week Meeting Summary From Lean Six Sigma& BPM Summit

Close Of Exhibition Hall & Drinks Reception





Lean Six Sigma

ProcessExcellence

Awards

& Process ImprovementSummit 2011



ProcessExcellence

Awards

ProcessExcellence

Awards

INTERACTIVE AND PRACTICAL WORKING GROUPS (Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration)

WORKSHOP A WORKSHOP B WORKSHOP C WORKSHOP D WORKSHOP E

Creating a successful CustomerOutcome with Outside-InThinkingIn this session Steve Towers, renownedBusiness Process leader and founder ofthe BP Group will walk through asuccessful tried and tested model forradically increased Customerexperience.Based on Customer ExperienceManagement (CEM) and BPMprinciples participants will learn how toshift from an 'inside-out' to customercentric 'outside-in' operational modelfor increased competitiveness intoday’s marketplace.

You will learn 6 key tools to aidoutside-in thinking:• Successful Customer Outcomes:

Turbo charge your business byaligning with successful outcomes

• Moments of Truth: Make everycustomer interaction a profitable one

• Business rules: Rules should guideand help

• Breakpoints: Reduce complexity andwin the triple crown

• Bridge the gap: Closing the ITbusiness guide

• Innovation: Using process innovation

Steve TowersCEO & FounderBP Group.org

Leveraging behavioral science:Building leadership commitmentto Business Process ImprovementHas Has thishappened in yourorganization? Youlaunch a BusinessProcess Improvement initiativeapparently with all the rightcomponents; leadership commitment,talented practitioners and a pipeline ofimportant projects. However, you soondiscover that you just don't get theresults you expect.

You’re not the only one! In fact, manyProcess Improvement projects don’t getfully implemented, sustain results orachieve the required process andbehavior changes. Despite incorporatingchange management techniques youjust don't get the results andmanagement ownership needed.

This workshop will help you change thistrend by integrating behavioral sciencemethodology and behavior-basedchange management tools into allphases of a project:• Highlighting continuous improvement

program performance and identifyimprovement opportunities

• Applying behavioral tools andmethodologies to any Business ProcessImprovement program and project

• Using behavioral science to gain andmaintain senior management supportand involvement

Annemarie MichaudPartnerCLG

Breakthrough EnterpriseProcess Improvement:Integrating ConstraintsManagement with Lean SixSigma The integration of Lean and Six Sigmawas the last real revolution in processimprovement strategy. Now, with mostof the low hanging fruit gone, leadersare challenged to implementbreakthrough methods that produceincreasingly better ROI.

During this workshop, attendees willparticipate in teams through adynamic, hands-on simulation to learnhow to integrate ConstraintsManagement to yield results that LeanSix Sigma cannot produce on its own.Participants will track the results for keymetrics and measure the difference.

Through a mixture of simulationactivities and interactive discussions thisworkshop will focus on:• How to use Constraints Management

to find high-impact improvementopportunities

• Tools that leaders can apply to breaksystem constraints

• Lessons learned from integrationconflicts: How to make it work

• Tracking the right performancemetrics

Bahadir InozuPh.D., CEONOVACES

Dan ChaunceyDirector of Deployment ServicesNOVACES

Driving and sustainingOrganizational PerformanceThis workshop will focus on howMilliken implemented the MillikenPerformance System to sustain world-class levels of safety performancethrough associate engagement. It willalso show how both of thesedisciplines are intertwined in a dailymanagement/performance system.Through both the Milliken case studyand additional interactive scenariosaround safety and improvementjourney, you’ll be able to analyze thefundamental strategies behind asuccessful and profitable ProcessImprovement program.

Delve deeper into how to:• Apply a system-based rather than an

initiative-based approach for superiorbusiness results

• Achieve total engagement of theworkforce as the foundation for asustainable improvement program

• Obtain leadership commitment anddesire for improvement

• Create a 'Daily Management System'to manage day-to-day operations toensure continuous improvement

• Avoid reaching a ProcessImprovement plateau and keepdriving continuous improvements

Phil McIntyreDirector of Business DevelopmentMilliken Performance Solutions

9.30 Embedding and sustainingLean across yourorganizational operations forcost cutting and growthMore and more organizations areembarking on Lean programs, orembracing Lean thinking, often inpursuit of a new organizational cultureof operational excellence andcontinuous improvement. They quicklylearn what Lean veterans have alreadylearned: that process is at the heart ofany Lean program.

This workshop will provide practicalinsight into how Nimbus Controlprovides the process managementframework to underpin Lean success:• Focus improvement initiatives where

they will have the biggest impactagainst key business priorities

• Achieve greater adoption of Leanthinking through an effective andstructured approach to Lean (Top-down and Bottom-up)

• Align and integrate Lean methods(such as as PDCA, Kaizen, Problemsolving and A3 thinking) withNimbus Control to achieve strongcompany commitment topromoting a culture of continuousprocess improvement

• Yokoten: Embed sustainable processand performance improvements inall operational areas to leveragetheir effect through Nimbus Control

• Energise change through continualcommunication and adoption ofProcess Improvement

Yr GunnarsdottirVP Lean OperationsNimbus

SHARED WORKSHOPS WITH ATTENDEES

8.00 Coffee & Registration

Official Opening of Profit Through Process Week Solutions HallJoin your peers to witness the grand opening of the 2011 Solution Hall. Open across the 3 days, it’s where you’ll be able to find all the latest Business process Excellence solutions to help your businessprogress to the next level. This year plan your route around the Solutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair. Product and case study ledpresentations will run continuously through out the 18th – 19th January in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. For Further information on solutions hall only passesand solution providers click here

Make sure the first to arrive: First 50 to arrive receive a special gift

Perfect forLean, Six Sigmaor BPM leaders

EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 5

Monday 17th January 2011 Extended working groups and opening keynotes

6.30 Profit Through Process Networking Extravaganza At Flame Tree Gardens

12.30 Lunch & Networking in Profit Through Process Week Solutions HallFeaturing – Profit Through Process Week Speed Networking

1.30 Welcome from Six Sigma & Process Excellence IQ (A division of IQPC) andchairman’s opening address

1.40 The State of the Industry: Industry highlights and feedback from Six Sigma & Process Excellence IQ’s global network & the BP Group CommunityDrawing on the 2010 Process Excellence surveys with the Lean Six Sigma & BPM community; Six Sigma IQ & The BP Group share with you the key investment trends and industry evolutions from the last 12 months and the year ahead.• Investment trends from the industry: Are you investing where your competitors are?• Key evolutions in the PI Corporate agenda: What are the market trend for program development• How has the industry moved on: Onsite polling around your top investment and development areas

for 2011• Making a new year’s resolution: Looking forward to the ‘must dos’ for the year aheadPresented By Six Sigma & Process Excellence IQ & Charles Bennett, SVP Commercial &Delivery Operations, BP Group.org

2.25 The Process Improvement Vendor World SeriesSix of the most inspirational Process Excellence thought leaders, voted by you, join together tohelp you define and build a common industry consensus around what exactly the next generationfor Process Excellence looks like, and how you are going to get there.

With the recent recession bringing ROI from Process Excellence to the forefront, you told usyou’re seeking clarity and guidance on your next strategic move to develop your ProcessExcellence model further and drive greater results. However with so many Process Excellenceapproaches available and with every industry advisor or solution provider promoting a differentand new improved model, the challenge is not how to find advice, but who to listen to whenthere are so many differing voices in the community.

To help you combat this critical challenge and make sure you find the right road to success, forthe first time ever, Six Sigma & Process Excellence IQ will bring together the most engaging andforward thinking Process Excellence providers and strategists with one simple aim - to help yousort the industry hype from the next generation Process Excellence solutions.VOTE NOW AT www.LeanSixSigmaSummit.com FOR THE 2011 PROCESS IMPROVEMENTVENDOR PANEL

3.00 Process Performance: Measuring, monitoringand reporting Process PerformanceAre you struggling to set and monitor your deliveryKPIs? Or are you looking to implement a structuredframework to measure process performance? If youanswered yes to any of the above, then this is anunmissable opportunity for you to benchmark keyprocess and operational deliverables.

Leveraging the Sterling/Baldrige criteria forperformance excellence, this workshop will help yourorganization achieve a good framework for reportingprocess performance in the 3 following areas:1. What metrics should you use to measure ROI on

BPM and Process Improvement?• Financial, successful customer outcomes, uptake

in change process and process efficiencies.”

2. How do you measure them?• Collecting the right data for meaningful results• Leveraging Business Intelligence & analytics• Setting an expectation around core business KPIs

3. Assessing value and communicating back to the business• Finding the right balance: Is there a law of

diminishing returns?• Prioritizing high return projects and programs• Effective reporting and cost allocation procedures

John PienoChairmanFlorida Sterling Council

Jason GerrosMBBDTCC

Project management strategies foroptimal Business Process Excellenceresults Bringing change initiatives in on time and onbudget is one of the biggest roadblocks toachieving maximum ROI on investment. So howdo you equip yourself and your team to moreeffectively manage your project timelines, teamand results for successful business outcomes?

The workshop will provide tips, tools and keyproject management strategies including:• Defining and managing scope• Documenting project success factors (deliverables)• Writing effective business requirements• Creating a Work Breakdown Structure

The workshop will also walk you through bestpractices and project management skill sets forall stages of the project management frameworkfor project success:• Project initiation stage – creating the business

case• Project planning • Project execution • Project monitoring and controlling • Project close out

Rochelle Hood (PMP)Project Manager Global Shared ServicesHarris Corporation

Michael DiBuduo (PMP)Project Manager Global Shared ServicesHarris Corporation

The Ambidextrous Enterprise: ProcessExcellence meets InnovationAlmost every corporation on our planet is on aquest to outperform its rivals in two key businessactivities; improve the performance of currentbusiness, and create the future for the business.

The Process Excellence approach has provided aclear roadmap and perfected a sustainableapproach to pursue the first set of activities. Thesecond set of activities – creating the futurethrough doing things different – is the mandateof innovation. Most companies however, strugglewith balancing these key sets of activities. Onlyvery few companies, called ‘AmbidextrousOrganizations’, excel at delivering superiorperformance at both of these sets of activities.

In this working group, we will discuss how tosimultaneously manage the ying and yang natureof efficiency and creativity to meet the challengesof tomorrow.

Key Learning Outcomes include:• Discovering a process based approach to

innovation• Developing an ambidextrous culture for

efficiency and creativity• Leveraging innovation approaches for next

generation Process Excellence

Dr. Phil SamuelChief Innovation OfficerBMGI Corporation

Implementing a sustainable World ClassManagement frameworkLean, Six Sigma, TPM & WCM, without thenecessary Management System, are notsustainable Improvement methodologies.Sustainable business improvement requires acomplete system yet still most companies do nothave the required framework in place to effectivelyimplement the long term transformational processrequired of the individual improvementmethodologies. Just ask yourself:• Are you relying on external or internal experts

for deployment?• Are you using lots of different improvement

methodologies that are not deployedsimultaneously across the business?

• Do you have functional experts responsible fordifferent parts of implementation?

• Are you struggling to measure the status ofdeployment across all your sites in real time?

• Do you have poor visibility of the organization’simplementation road map, for the next 5 to 6years?

• Do you suffer from frequently changingmethodologies, tools and management?

If you have answered yes to 3 or more questions thechances are your CI initiative won’t be sustainable.

This workshop will allow you to not only identifythe gaps in your current program but also to helpyou to build a more sustainable managementframework for continued World Class Results.

Glenn LeaskPresidentCompetitive Capabilities International(TRACC)

WORKSHOP F WORKSHOP G WORKSHOP H WORKSHOP I

INTERACTIVE AND PRACTICAL WORKING GROUPS (Choose between 4 options available in both morning and afternoon for Lean Six Sigma & Process Improvement Summit attendees – attendees must select their choices at point of registration)

SHARED WORKSHOPS WITH ATTENDEES


7.00 Coffee & RegistrationNetworking Breakfast in Profit Through Process Week Solutions HallOpen across the 3 days, it’s where you’ll be able to find all the latest Business Process Excellencesolutions to help your business progress to the next level. This year plan your route around the Solutionshall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellence careers fair.

Product and case study led presentations will run continuously through out the 18th – 19thJanuary in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. ForFurther information on solutions hall only passes and solution providers click here.

8.15 Welcome from Megan James, Executive Director, Profit Through Process Week

8.20 Profit Through Process Week Opening RemarksClark SwainSVP North AmericaNimbus

8.40 KEYNOTE INTERVIEW: Delivering sustainable enterprise-wide business change:Adoption as the key measure of performanceDelivered in a unique multimedia interview format, this session will delve into how CameronInternational is achieving sustainable process change by combining BPM with Lean/Six Sigma tofocus on the deployment and adoption of change across their business. Hear their story, thechallenges along the way, the benefits to the business and how you can take these ideas andachieve the same results in your organization – today!

In this interview with Steve Tomlinson, VP Operations Support, hear the story behind howCameron International is:• Pragmatically applying Enterprise Excellence thinking combined with business process

management to drive large scale business transformation • Creating an enterprise-wide framework for sustainable process improvement: Connecting the

dots between strategy, process, operations and IT• Organizing itself to ensure both management support as well as bottom line success• Involving all members of the organization in their efforts to ensure success

9.20 The High Velocity Edge: How market leaders generate and leverageOperational Excellence to beat the competitionAcross myriad sectors such as manufacturing, product design and services, some organizations are ableto generate far more value with far fewer resources and effort than their rivals. The resulting customerdelight generates market leadership despite intense competition. These 'high velocity organizations'consistently win based on their capacity for generating and sustaining broad based, high speed,relentless improvement and innovation. Even when others are stymied by the complexity of their workand organizations, the leaders run solidly out in front. This session will tell you what you need to know tobecome a high velocity organization.

In this high energy leadership session, Stephen Spear, Author of the international blog, ‘Chasing the Rabbit’ will: • Introduce the capabilities that underpin high velocity organizations• Explain how you can also create capacity for relentless, high speed, broad based improvement and

innovation • Explore the role of leadership in generating high velocity in your own organization

Stephen SpearOperational Excellence and Innovation expertSteven J. Spear is the author of Chasing the Rabbit: How Market Leaders Outdistance theCompetition (re-released as The High Velocity Edge) and is a Senior Lecturer at MIT. Five-

time Shingo Prize and McKinsey award winner, Spear’s ‘Decoding the DNA of the ToyotaProduction System’ and ‘Learning to Lead at Toyota,’ are part of the lean manufacturing canon. His ‘Fixing Healthcare from the Inside, Today’ and articles in Annuals of Internal Medicine and Academic Medicine have been on theforefront in health care improvement. Stephen Spear also hosts theinternational blog, ‘Chasing the Rabbit’.

10.05 2011 PI Visionary CouncilEvery year Six Sigma & Process Excellence IQ brings together the most industry recognized andtalented Lean, Six Sigma & Process Improvement leaders to help you map a vision for the future ofglobal Process Improvement. Following rave feedback form the inaugural European and US panelslaunched this year the PI Visionary Council returns to help you get your priorities straight for 2011.• A reflection on the role of Process Improvement in transforming US businesses to move out of the

recession • From recession to recovery: How has the landscape changed for the big L6S multinationals? And

who will become the new leaders?• How does L6S need to adapt to the recovering economy? Ensuring it’s a driving force for

positive business change• Going beyond cost-cutting to pro-actively drive customer experience and top-line growthMC: Stephen SpearOperational Excellence & Innovation expert

Confirmed Council Members:

10.50 Networking & Demonstrations in Profit Through Process Week Solutions HallFeaturing Profit Through Process Speed Networking & Official book signing with Stephen Spear

11.30 Transforming the 21st Century Corporation: Defining a Lean future for your businessPost recession, forward-thinking companies that are determined to lead in the 21st century are re-examining their business models from end to end. These 21st century corporations have raisedtheir expectations and are changing their ways of doing business with global business partnersforever. Companies are taking a detailed look at core and non-core processes and are workingtowards value chain models where they optimize what they do best and partner with the rest.

Speed, productivity, flexibility and financial performance are critical and the pushing Lean andbusiness transformation once again to the forefront with the imperative to drive higherproductivity and flexibility across the global enterprise.

In this interview format, hear from one of the world’s fortune 100 companies and their story onhow Lean can be repositioned as a critical part of your competitive strategy?• How can the principles of Lean be leveraged to accelerate and providing essential capabilities

for growth in a competitive economy• Strategies for safeguarding your organization for success, whether it’s a double dip recession or

a return to growth!• How to update and position your business transformation program post the recession to provide

for changing business needs• Driving and growing Lean transformation as a critical part of your global business

transformation strategy: Perspectives on how Lean can be incorporated to accelerate pre-existing business process re-engineering and outsourcing

Santosh BunglePractice Partner Process ExcellenceWipro Consulting Services

Tuesday 18th January 2011 Keynotes and track sessions by maturity

Jim CoscoVP & CQOMotorola Mobility – Home

Doug BurgessSVP Corporate Lean Six Sigma StrategyXerox

Doug NorkusMission Assurance DirectorLockheed Martin

Steve TowersCEO & FounderBP Group

Clark SwainSVP North AmericaNimbus

Daniel ChanCIONew York State Office of

Temporary andDisability Assistance

Steve TomlinsonVP Operations SupportCameron International

7

12.00 Live diagnostic tools assessment and benchmarking!Where does your improvement program fit within the industry spectrum which rangesfrom pockets of TPM, Lean and Six Sigma to building true end to end businesscapabilities?

Recent research has shown that 70% of companies engaged with Lean Six Sigma are at a stage 2or below in their maturity on a 5 point scale. A few industry leaders such as Proctor and Gamblehave internally developed an Integrated Improvement Management System which has enabled astage 4 and 5 maturity. Others such as Du Pont, Heinz and MillerCoors are currently transformingtheir Improvement Management Systems to get beyond Lean and Six Sigma.

So, do you have a clear picture as to your programs strengths and weaknesses and where shouldyou be focusing your strategic improvement efforts on your PEX program?

For the first time Six Sigma IQ & CCI host a live benchmarking opportunity around the ProfitThrough Process Week’s community. It’s up to you to get involved:Step 1: Fill in the FREE online diagnostic 3 weeks before the profit Through Process Week (allresults will be kept confidential)Step 2: All results will be analyzed and complied to industry averages and trends prior to the meetingStep 3: Receive feedback on the wider industry picture – Live and exclusive to the Profit ThroughProcess WeekStep 4: Hear feedback from 4 of the most mature Operational Excellence deployments on theirexperiences in moving to the next rung on the maturity ladder. Case studies to include: Proctor &Gamble, Du Pont, Heinz & MillerCoors

Roderick MartinSenior Vice President Global Supply ChainCompetitive Capabilities International

Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movementbetween tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day

which sessions are most applicable to the development of your Business Process Excellence program.

12.40 Lunch, Networking & Demonstrations in Profit Through Process Week Solutions Hall

Implementing a sustainable end-to-end supply capability Sustainable business improvement of the end-to-end supply chainrequires a complete and holistic change management system.However, most companies do not have the required framework inplace to effectively transform individual improvement methodologiesinto this holistic management system across the supply chain. Thissession will allow you to identify the gaps in your current programand help you build a more sustainable management framework forcontinued World Class Results and transformation of your end to endsupply chain capabilities.

Roderick MartinVP Global Supply ChainCompetitive Capabilities International (CCI)

PANEL SESSION: Lean vs. BPM: Natural bed fellows orarch enemies?Live and exclusive at profit Through Process Week, it’s your chanceto join the big debate – Are Lean and BPM complimentary?• Tactical vs. enterprise wide improvements: How do Lean and

BPM respectively contribute to these goals?• Pros and cons of Lean and BPM• Creating the case for Lean and business Process Management:

Should they be separate programs or should you have acombination?

• How do Lean & BPM sit together within the wider strategic changeframework: A look at existing business structures and comparison ofsuccess stories

• Can BPM be viewed as an extension of Lean? Or are they different?

Chaired by:Derek Miers, Principal Analyst, Forrester

LEADER-TO-LEADER KNOWLEDGE SHARE: Capitalizingon the recovery: A question of revenue growth• How do you transition your process Excellence strategy from

cost out to revenue growth• What are the best ways that L6S can ramp up and help support

revenue growth, at the same time as keeping costs low: Leadersshare their own success stories (and mistakes)

• Splitting out revenue retention and revenue growth initiatives:What is the difference and how should these be balanced acrossthe Process Excellence program?

Keven CarpenterQuality LeaderGE Capital

Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments)Track Chaired by:

Future Improvement Board (Discussion based sessions for 7+ years L6S)

Dick LeeBP Group

John MurphyAssistant Director Process ExcellenceCSX

David SchusslerMBBBlue Cross and BlueShield of Florida

Including invitation only lunch sponsored by:

1.55 Frameworks and infrastructures: Defining what yourL6S program will look like• Lean Design & Fit: How exactly does your Process Excellence

program sit within the wider business transformationframework?

• Choosing your approach: Lean, Six Sigma & BPM• How do existing quality and performance initiatives need to

change or be upgraded to incorporate Lean Six Sigma?• Centralized, decentralized and hybrid approaches to Process

Excellence deployments: Trends and experiences from differentorganizational structures and cultures

Jeffrey SilveroDirector Lean Six SigmaBMW Financial Services

2.45 It takes 2 to tango: Client and provider share thesuccess factors to a successful transformationpartnershipFor the first time both client and provider talk openly about thesuccess factors and the roadblocks in creating a sustainable ProcessExcellence program. Covering the story from Day 1 to sustaining thegains, this unique interview format will share with you what’s behindthe label when it comes to the client/provider relationship and howyou can work together for a successful transformationrelationship.Interview themes to be addressed:• Selecting your advisor: Top considerations to keep front of mind

when selecting a L6S advisor for your business• Creating the foundations: How to embark on a profitable and

productive transformational partnership• Ratio for responsibility: Who should own what in the Process

Excellence program? Who should own the change process?• Making it your own: Lessons learnt around adapting process

Excellence program to your own business culture• Sustainability: Best practices for providers in helping clients

achieve a self sustaining Process Excellence program. Does thisreally happen in practice?

Session open for sponsorship: [email protected] for more information.


3.35 Networking & Demonstrations in Profit Through Process Week Solutions Hall

4.15 Grassroots buy-in: What to do when you don’t haveexecutive buy-in• Top 5 ways to create buy-in and momentum from the bottom-

up and quickly• Removing barriers to change: Tried and tested change

management and influencing skills to increase acceptance foryour Process Excellence Initiative

• Creating the case for change to senior executives: Methods forreporting and communicating initial success back to your keybusiness stakeholders

• Defining the ‘What’s in it for me!’ factor: How to personalizeLean Six Sigma by getting into the hearts and minds of yourstakeholders and operators

Paul J SlatteryOperational Excellence Group (OEG)Aetna

5.05 LEAN FOCUS SESSION: Beginning with Lean – amethodology to capture quick wins and easy buy-inPresented through a successful end-to-end back office case studythis session will cover: • First 5 things to do when starting a Lean program: How to get it

off the ground• Challenges to applying Lean to back office environments: What

are the most effective tools and approaches to maximum ROI tothe business?

• From business support to business partner: Making back office afundamental part of your business strategy through processtransformation

Rochelle Hood PMPProject ManagerHarris Corporation

Cindy SmithMBBHarris Corporation

LEAN FOCUS SESSION: The future of Lean: Drivingshareholder value and competitive advantageOrganizations traditionally embrace Lean for two reasons: 1) tocreate significant competitive advantage and 2) to create value forshareholders and stakeholders alike. But why are you REALLYdoing Lean? And is it really generating the results above?

Participate in this enlightening discussion around how to optimizeshareholder return and enterprise value through Lean. Withinsights from the panel, you’ll analyze your existing Lean activitiesand how they align to the strategic vision, the achievement ofyour company’s critical objectives for growth and profitability.• Is Lean a cost-cutting program or a strategic initiative to support growth?• Are you getting the business results you need?• Is your Lean journey aligned to the strategic vision?• Are your Lean improvements focused IN the business or ON the

business?

Take away, ideas for taking a closer look at the effectiveness ofyour Lean program, best practices for ensuring program alignmentwith business strategy and tested approaches for creating abusiness-wide philosophy for improvement embedded across theentire enterprise.

William, A. SchwartzExecutive Vice PresidentTBM Consulting Group

Calculating Process Improvement Project ROIKnow you’re getting good results but having problems, trackingand quantifying them to the business? You’re not alone! In thissession uncover an easy to apply process measurement approachthat will help you to: • Going beyond just financial metrics: How to calculate the true

value of Lean Six Sigma projects• Weigh up cost vs. value: Assessing the value of any investments

in your Lean Six Sigma program before you take that leap• Quantify softer business bebefits: Techniques for calculating less

tangible ROI

Chris SchweighardtCorporate Process Improvement Leader, Corporate Procurement –Functional TransformationHoneywell International

LEADER-TO-LEADER KNOWLEDGE SHARE: TakingLean Six Sigma to new heights: Establishing aninfrastructure for global excellenceIn this session participants will analyse the delicate andincreasingly complex balance between global vs. localmanagement for Process Excellence. Conversations and lessonslearnt from the global and local deployment perspective• Analysing the key success factors in building one global

operating framework for excellence: How to connect the dotsbetween your global value streams

• Global communications and execution strategies: How do youmake sure that you are communicating your processes andachieving results across all these geographical locations?

• Practical strategies for cascading top level strategy into andenterprise and local business process operations framework

• How can you increase speed and agility in processes across agrowing global organization?

Santosh BunglePractice Partner Process ExcellenceWipro Consulting

5.50 Close of day & wind down drinks in solutions hall

7.30 It’s what the Process Excellence community has been waiting for – IQPC’s Annual Process Excellence Awards ceremony and gala dinner! Following thefinal round of judging on January 17th, the awards winners will collect their awards as part of this exciting evening of celebration and entertainment.IQPC invite you to join the celebrations and recognize the hard work and achievements of your industry peers. Not only that but you’ll also be treated to afine 3 course dinner and surprise entertainment where you’ll be able to continue networking long into the evening. Click here for more information onthe Process Excellence Awards and gala dinner.

Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board (Discussion based sessions for 7+ years L6S)

***Concurrent Next Generation BPM Summit sessions will run alongside all Lean Six Sigma track sessions – for information on the extended ProfitThrough Process Week agenda click here or visit www.BPM-Summit.com, additional access to BPM sessions can be added for $100 per person***

NOT TO BE MISSED!

EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025 9

ProcessExcellence

Awards

8.00 Breakfast & Networking in Profit Through Process Week Solutions HallOpen across the 3 days, it’s where you’ll be able to find all the latest Business process Excellencesolutions to help your business progress to the next level. This year plan your route around theSolutions hall taking in each of the new zones: Lean & Six Sigma, BPM and the Process Excellencecareers fair.

Product and case study led presentations will run continuously through out the 18th – 19thJanuary in the solutions hall. For a complete schedule visit www.leansixsigmasummit.com. ForFurther information on solutions hall only passes and solution providers click here

8.50 Chairman’s opening remarks & recap of the awards ceremony

9.00 Disney present for Six Sigma & Process Excellence IQ: The Chainof Excellence

In this high-energy presentation, your Disney Institute speakerexamines the “chain of excellence” utilized at Disneydestinations across the globe. Many of the key elements thatthe renowned Disney Institute has expertise in include: leadership, peoplemanagement, quality service, and loyalty. Experience these elements brought

together in a engaging overview focused on how to drive peak performance, top-box satisfactionlevels, and bottom-line results.

10.00 Outside-In: Revolutionary customer thinking strategies for the next generationof Business Process ManagementThe world's leading companies have come to realize that only when their customers are successful,will they be successful. In pursuit of their market leadership not only do they need to spend timelooking inside their business at know how things are getting done but also looking outward to getdeep understanding of their customers. Welcome to the new era of outside-in thinking that issweeping the globe….

Outside-In can really be summarized in the statement that “the customer experience is theprocess”. We can no longer just look within our organization boundary to create a sustainablecompetitive advantage. We have to extend our scope and embrace a broader view of optimizingprocess by understanding, managing and developing customer expectations and the associatedexperience.

Hosted by the world renowned BP Group, this unique panel is your chance to meet and hear thecustomer success stories from 3 of the most successful outside-in companies.• What makes an outside-in thinking company?• Putting the customer at the heart of everything you do – turning traditional BPM on it’s head

for successful customer outcomes

Chaired by:Steve TowersFounderBP Group.org

10.45 Networking & Demonstrations in Profit Through Process Week Solutions HallFeaturing Profit Through Process Week Speed Networking & BOOK SIGNING – OUTSIDE IN, by SteveTowers

11.15 Achieving process based advantage in a competitive economy: How to makehigh performance and growth a reality in your organizationMany companies may seem to be high performers in the short run—during favorable economictimes, or through success with a particular product or market—only to rapidly decline whenbusiness conditions turn against them. Standout high-performance companies build differentiatedbusiness capabilities and sustained competitive advantage based on superior business processdesign and execution. A process-based advantage delivers sustainable business performancethrough changing economic and market environments. It creates a foundation for business agility, highquality and efficiency.

The next generation of organizational performance will focus on moving from issues to businessoutcomes with pace, certainty and agility that generate competitive differentiation and performance excellence.

In this session, discover how you can capitalize on this shift in thinking and effectively align yourbusiness processes and enhance your operations performance by leveraging your capabilities inOperations, Process and Innovation for a holistic approach to growth, profitability and long-termcompetitive advantage:• Operations: Strategies to maximize your company’ return on investment capital through design

and execution of the operations core to delivering value to customers • Process: Driving business process management and optimization across your end-to-end

business to drive value, agility and cost effectiveness • Innovation: Embedding innovation as a business discipline into everything you do to facilitate

the necessary growth during the recovery

David TothPartner, Business & Lean TransformationAccenture

12.00 Lean vs. Six Sigma – the big debate LIVE at Profit Through Process Week!Whist many have moved to a joint approach to Process Excellence the divide between Lean & SixSigma still exists. Lean purists see Six Sigma as a over complicated statistical model that is slow todeliver results, and Six Sigma purist deem Lean as lacking in Quality control and structuredframeworks. With so many opinions in the market place how do you pick out the managementfiction from the real macoy? And secondly – does it matter what you call it?• Separating fad from fiction – dispelling the deployment myths from both sides of the table• Stripping it back to the bear bones: Can the two management models really co-exist and if so

what does the co-joined model look like? Is there a possibility you’ll loose the value in bothalong the way?

• Structures and frameworks: The Lean model for culture vs. the Six Sigma deployment model.• Which comes up trumps? Or can neither exist in a vacuum?For updates on the big LIVE Lean Six Sigma debate visit www.LeanSixSigmaSummit.com

12.45 Lunch, Networking & Demonstrations in Profit Through Process WeekSolutions Hall

Plus leading Outside in thinkers:Tom KedroskiSVP Supply Chain, Operations& Process ExcellencePolyone

Steve MelvilleIT DirectorOracle

Lean Six Sigma Summit track sessions: pre-selection of sessions is not needed in advance and 5 minutes will be allowed at the close of each session to allow movementbetween tracks. For attendees an all access pass to both the Lean Six Sigma & BPM Summit please see the agenda-at-a-glance for further options. Just decide on the day

which sessions are most applicable to the development of your Business Process Excellence program.

Excited about this?Then don’t miss the

focus day on the 20th January.


Wednesday 19th January 2011 Keynotes and track sessions by maturity

Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments)

5.00 BPM & LEAN SIX SIGMA SUMMIT SUMMARYOnly attended one Summit? Or missed some critical sessions? Then make sure you stick around to hear the highlights from both Summits in this combined Profit Through Process Week closing summary. • Top 5 learnings from both Summits • Conclusions on the Next Generation on Business Process Excellence: Where do we go from here? • Corporate Leaders Boardroom exclusive insights

5.20 Close of 12th Annual Lean Six Sigma & Process Improvement Summit

2.00 Building the human resource: Putting your people atthe center of a successful Lean Six SigmaimplementationTold from a dual perspective this unique presentation will evaluateLean Six Sigma implementation and resource building modelsfrom both the CEO and trainers perspective• Taking the bi-directional approach and why: The importance of a

2-way working relationship between leadership and trainingdevelopment

• Building sustainable knowledge and culture: Should Lean SixSigma be for the select few or should everyone be trained?

• Connecting the implementation plan with critical businessobjectives: Keeping the boardroom, trainer to employeecommunication channel open

Carlos OrantesCEOADVANSA Laboratories LLC

2.50 A simple approach to using Lean Six Sigma principlesevery day This session is designed for companies wanting to test the Lean SixSigma waters or for seasoned deployments looking to lower riskproblem resolution and make thoughtful decisions. This innovativeapproach will show you how to achieve a company-wide commonlanguage for rational thought process driven by data and facts. • An introduction into this innovative approach and when it is most

useful• A five step method aimed at improving the quality and speed of

every day problem solving and decision making.• A new method of changing your businesses way of thinking and

doing without being hung up on jargon

Jeff KoffDirector of Lean Six Sigma LearningCorporate Lean Six Sigma Operations for Xerox

The big idea: Strategic thinking and planningA strategic plan is only as good as the thinking that goes into it.Strategic thinking happens in a number of different ways, formaland informal but fundamentally affects your ability to execute onyour long term process improvement objectives.

Therefore, when the plan is lacking, we need to step back andconsider the thinking. Even thinking is a process. This session willshow you how to conduct the first stage of the strategic planningprocess with a strategic process assessment:• How does your performance compare to that of your industry peers? • How satisfied is your board of directors? • How satisfied is your executive team? • How well is strategy understood by the organization? • A qualitative assessment of your strategy process and

documentation

BMGI

Process Improvement & risk management: How toleverage L6S to mitigate critical operational riskAs organizations post recession look to grow and expand butremain risk adverse, the question on everyone’s lips is, how canLean Six Sigma be leveraged to most effectively removeoperational risk.• What is the relationship between risk management, quality and

Lean Six Sigma?• How can risk management tools be integrated into the Lean framework?• Assessing the level of risk in proposed process change and

simulation exercises• A look at your business: Where is the most risk within your

operations? The chance to share stories and counter measureswith the Lean Six Sigma community

Session open for sponsorship – [email protected] for more information

4.10 Top 5 things to consider when going for the Big BangApproach (what to do and what not to do)• Your top 5: Lessons learnt from the 2010 Best Start-up Process

Excellence Award winners• Getting your priorities right: Strategies for getting your program

off with a bang and with big results • Making people your building blocks for change: Building and

harnessing a critical mass

Brett WarlandGlobal Director Process ExcellencePolyone Corporation

(2010 Winners IQPC’s of Best Start-up program)

INTERACTIVE SESSION: 2011 top 10 tips for winningin the recoveryWe asked, and you told us your most successful deployment tip – thesecrets to winning in an upturn are now out there! In the lead up tothe Summit, Six Sigma & Process Excellence IQ surveyed the industryfor your top tips to a successful deployment, now you can hear thetop 10 selected by the ‘profit through process’ advisory board. Willyours be in the top 10?

Winners of the top 10 tips will each receive a free ticket to theLean Six Sigma & Process Improvement Summit for 2012 – enteryour top tip now at [email protected]

Advisory Board session leaders:

LEADER-TO-LEADER KNOWLEDGE SHARE: Theevolving role of the Chief Quality Officer• How is the role of the CQO changing post the recession?• What key industry trends and movements that CQO’s need to

be aware of? And how are these changing role of qualitymanagement in line with changing business strategies?

• Assessing the role and relevance of existing quality managementapproaches in the growing knowledge economy and virtualoperational frameworks

• Evaluating the shift between productivity and quality as keybusiness fundamentals

• How can CQOs evolve their quality programs to ensure they aredelivering a competitive edge and innovation?

Anu GeorgeCQO, Data DivisionMorningstar

Denise RemusCQOBaycare

Session open for sponsorship – [email protected] for more information

Launching L6S (0-3 years deployment) L6S & Business Results (Mid-life deployments) Future Improvement Board (Discussion based sessions for 7+ years L6S)

Diane FranciscoDirector of Client SolutionsCovance

Mark FendleyDirector ProcessImprovement, BMW

11

3.40 Networking in Profit Through Process Week Solutions Hall - Featuring Profit Through Process Weeks BIG prize drawYour chance to win an amazing prize from the following: • Rental of Humvee for 6 months • Rolex watch • Holiday to the Caribbean • All expenses paid cruise - You have to be thereto be in the running, and all you have to do is submit your business card in advance!

EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

8.45 Registration and breakfast

The long-standing reputation Disney Destinations has for incredible service andfriendly employees is not magic, it is sound ideology consistently applied inbusiness. Now you can learn from the experts how you too can inject the magic ofDisney into your own Service Quality model.

This program is designed to help you improve your organization’s quality service by immersing you inthe successful Disney model. Throughout the hands-on workshop and field experience the Disneyexperts show you the importance of attention to detail and how to train your employees to treatcustomers as VIPs.

Discover how to match your organization’s service standards with successful delivery systems that

consistently promote and ensure quality service. Giving you the opportunityto see how Disney provide the legendary service for which they are famous:• Anticipate the needs, wants and emotions of your customers in order to exceed their service expectations• Bring “consistency” to your organization by establishing quality standards• Design a delivery system that focuses on the employees, environment and processes that enhance

quality service• Create a service plan that integrates quality standards and delivery systems that focus on exceeding

diverse expectations

The Disney Magic Masterclass includes both workshop and field experience facilitated by the Disney Institute

9.00 – 14.00

EXPERIENCE THE BUSINESS BEHIND THE MAGIC: DISNEY’S APPROACH TO QUALITY SERVICE- ALIGNING CAST AND PROCESS

BEST RATEDWORKSHOP IN

2010 – BOOK NOWTO AVOID

DISSAPOINTMENT!

FOCUS DAY A

Your chance to go past the Lean tools and techniques evaluate how to embed a sustainable Leanprogram. Designed for senior Lean leadership and program directors the focus day will run on a leader-to- eader format with highly interactive content and discussions. The perfect session for those lookingto benchmark Lean development whether from a pure Lean background or a dual Lean Six Sigmaapproach.

Discussion group: Lean Design and Fit• How exactly does the Lean Management System, sit within the wider business transformation

framework? Stand alone or part or a broader Process Improvement?• Centralized, decentralized and hybrid approaches to Lean deployments: Trends and experiences from

different organizational structures and cultures• Creating strategic awareness, accountability and alignment across a global program: Process and

governance infrastructures for local, regional and global operations• What is your modus operandi? Get to know your peers’ Lean programs through a live mapping

exercise• How do existing transformation and Process Excellence initiatives need to change or be upgraded to

incorporate Lean?• Lean for cost cutting vs. Lean for growth – positioning Lean as a business driverMark Fendley, MBB, BMWJeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP),Nissan North America, Inc.Chris Galante, Lean Coach, Boeing Commercial Aeroplanes

Going beyond the tools: Creating a Lean Management System & Culture• What defines the Lean Management System? How much of it is in the tools and how much is from the

culture?• Making Lean part of the organizational DNA: Building a total Lean culture and how this has worked

in practice across other organizations• How best practices from BMW, Toyota, Nissan and other companies have been benchmarked and put

into practice within their organizations

• Creating engagement horizontally across the organization: Keeping the Lean culture alive across theorganizational silos

Jeff Younginer, Director of Nissan Production Way & Manufacturing Support (IE, BIQ, iFA, VNO & ASIP),Nissan North America, Inc.

Translating Strategy into Enterprise Wide Implementation• Defining the goal and how to get there? Ensure quick success by creating a common roadmap to

enterprise wide Lean implementation• Ensuring Lean delivers on the executive business strategy: Leveraging Lean to deliver long term

organization and culture change whilst provisioning for the here and now• Creating value vs. capturing value: Making sure your driving value where it matters most to the

business• Goal alignment: Prioritize your program and strategic Lean initiatives for big results• Translating Lean strategy into operational reality: Ensuring you are getting the ‘right things done’ not

just ‘things done right’• Strategies for making sure Lean delivers big results rather than dabbling is small scale improvementsChris Galante, Lean Coach, Boeing Commercial Aeroplanes

Accelerating deployments and results with 100-day improvement projects as part of a holistictoolkit • Understand the benefits of a holistic approach to process improvement and recognize when to

complement Lean Six Sigma, BPM and process design with faster paced improvement approaches• See how TELUS leveraged ‘Own.it’ to rapidly engage over 800 team members over a year to

accelerate a Process Improvement deployment through 100-day improvement initiatives• Uncover insights on how these 100-day improvement projects can be designed to tightly integrate

Lean, Six Sigma, Process Design and Organizational Development approaches to maximize impact• Gain an appreciation for the cultural impact and benefits through project examples and case studies at

TELUSEric Michrowski, Director, Process Improvement Centre of Excellence / Deployment Leader, TELUS

9.00 – 14.00

FOCUS DAY: ACCELLERATING RESULTS FROM YOUR LEAN PROGRAM

FOCUS DAY B


Lean Leaders

Thursday 20th January 2011 Site visits and extended working groups

Do you think you have a winning Business Process Excellence project or program? Well now’s your chance to not only benchmark against leadingworld-class businesses but tell the world about your success story so far!

Judged by the community for the community, IQPC’s awards are the most respected awards for Lean Six Sigma & BPM community and the ideal way to positionyour organization as one of the leading lights in the Business Process Excellence industry. They’re the chance to not only say thank you to the team that has helpedyou deliver critical business change over the last year, but to ensure that in the new period of growth you maintain the support you need with the executive suite.

So whether your discipline is Lean, Six Sigma or BPM the awards are a sure fire way to inject renewed passion and energy into your projects going forward. Just select the category in which you have had greatest success and send in your application before the 15th October to be in the running!

2011 ProcessExcellence Awards: The Americas

2011 Award categories include

"Applying for several years and then winning the award was very satisfying. We appreciated and utilized the feedback that wereceived in the various categories to improve our approach and projects. The whole process really mobilized our organizationand motivated us to improve even more than our plan. The final recognition that we received had an energizing effect at alllevels of the organization that more effectively engaged both our employees as well as our leadership team." - VP, AndersonPackaging & 2010 Winner of Best Process Improvement Project in Manufacturing for small-midsize organizations

INDIVIDUAL AWARDS• Deployment Leader of the Year• Master Black Belt of the Year

PROGRAM AWARDS• Best Process Improvement Program• Best Start-Up Process Improvement Program• NEW FOR 2011: Best BPM Program• NEW FOR 2011: Best BPO-based Process Improvement Program

PROJECT AWARDS• Best Process Improvement Project in Manufacturing

(sub categories for small and large organizations)• Best Process Improvement Project in Service and Transaction

(sub categories for small and large organizations)• Best Project Contributing to Innovation – sponsored by • Best Process Improvement Project Under 90 Days (recommended for Lean projects)• Best Green Process Improvement Project• NEW FOR 2011: Best BPM project

Entry deadline: 15th October 2010

Due to increased volume inapplications, all entries submittedbefore the 1st October will be free to enter. All submissions following

that will incur a late entry fee of $50 per entry

13

Please note all those wishing to attend either evening ceremony must register in advance for the full networking package as places are limited. Please see pricing table for more information.

With 800+ Process Excellence practitioners, leaders and solution providers expected to join the 2011 meeting, Profit Through Process Week is pivotal to the year round networking and benchmarking of yourBusiness Process Excellence program. If you’re attending alone or as part of a team it’s often hard to meet new faces amongst the crowd, so let us take the effort out of building your Process Excellence connectionsfor you! On top of day-long networking opportunities open to all attendees such as the, Profit Through Process Solutions Hall, speed networking, the best-of-the-best solutions providers and association meetinggroups, delegates registered for the Networking package can also join us for two fantastic evening extravaganzas.

Monday 17th January: Profit Through ProcessWeek networking extravaganza at Flame TreeGardens Poised on the banks of Discovery River in Animal Kingdom,Flame Tree Gardens provides a magical setting for delegates torelax, interact and forge lasting business relationships after thefirst day of the Profit Through Process Week meeting.

MAKE PROFIT THROUGH PROCESS WEEK:

THE NETWORKING CENTRAL FOR YOUR YEAR

18th January: 2011 Process Excellence Awards7.00: Pre-awards dinks reception in Profit Through Process Solutions Hall7.30: Awards Ceremony & Gala Dinner: Enjoy choice entertainment, adelicious 3 course meal and the long awaited Process Excellence Awardsceremony. With the awards growing in popularity every year, it’s sure tobe a night of celebration, anticipation and surprises.

EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

ProcessExcellence

Awards

ProcessExcellence

Awards

Introducing the NEW ANDINTERACTIVE Profit ThroughProcess Week Solutions Hall

Taking place in the solutions hall for 2011 you’ll find:

The Profit Through Process Week Solutions Hall is the perfect place to get face time with the community’s most respected and innovative solutions providers.

Confirmed technology andproduct demonstrations include:

Complimentary Solutions Hall passes are available on the 17th – 19th January. To register in advance foraccess to the Solutions Hall email [email protected] quoting ‘PTP Solutions Hall’.

• Access to over 40 leading Lean, Six Sigma & BPM solutionsproviders: 2011’s solutions hall will be signposted with zonesfor each Summit, the BPM Summit and the Lean Six SigmaSummit. With access open to all attendees there’s guaranteed tobe more choice than ever before to help expand your ProcessExcellence horizons.

• 15+ innovative technology demonstrations: Want to see thehottest technology and solutions on the block? Then make sureyou take time out to see some of the 2011 solutionsdemonstrations – everything from the latest statistical softwareupgrades, to e-learning solutions to process mapping softwareand more, it’s your chance to try before you buy!

• The Process Excellence Personal Development Fair: Withmany businesses ramping up recruitment efforts over the next 12months, this is the perfect chance to find the perfect candidatesto take your program forward or find that new job that you’vebeen looking for. So if your business is looking to recruit or you’repersonally looking for new job opportunities it’s the perfect placeto make valuable contacts and accelerate the search.

• VIP networking space: If you’re an event VIP, take the chanceto sit back, relax and ponder your learnings in the exclusive VIParea. Access available to speakers, judges and corporate leaders.

• Refreshments & informal community networking spaces:Take time out from the sessions to talk and share ideas with yournew found peers in some of the solutions hall informal seatingareas and key association meeting points

• Internet access: Don’t get behind on your emails whilst you areout of the office – spend five minutes online with the freesolutions hall internet access

• Book store and exclusive book signings: Pick up an exclusivecopy of 2011 keynote books including Stephen Spear’s ‘HighVelocity Organizations’ and Steve Tower’s ‘Outside-In’ whilstbrowsing the latest releases in the Process Excellence community

CORPORATE LEADERSBOARDROOM

18th January: Registrationlimited to 30 SVP, C-level leadersand Corporate Process ExcellenceLeaders

Accessible only by personalinvitation, the Corporate LeadersBoardroom will meet on the 18thJanuary for a private meetingsurrounding the strategicdevelopment of Business ProcessExcellence. Hosted by 5 CorporateLeaders for Process Excellence,providing a flexible and informalmeeting agenda driven by you, thecorporate leadership.

Meeting includes: Exclusive accessto boardroom meeting from 11.00– 5.30, breakfast, private lunch,evening champagne reception andguest leadership speaker, all for$300 per person.

Entrance criteria for CorporateLeaders is in-line with thefollowing business remits:• Corporate program leader for

Process Excellence• SVP Operations or Process

Excellence• CXOs & MDs of business divisions • Chief Quality Officer or VP

Quality• CIO• COO

To request an invitation [email protected]. Placeswill be allocated on a first comefirst served basis.

Elizabeth KirscherPresident Data DivisionMorningstar

Anu GeorgeCQOMorningstar

Alan DemersCQOAmerican Express

Bill OwadSVP OperationalExcellenceCardinal Health

Laurel LaBauveCorporate VP Lean SixSigmaMerck

2011 Corporate leadershipfacilitators:


FREEENTRY

Executive | Exclusive |Strategy driven!

EXCLUSIVE EXECUTIVE CONTENT

Profit Through Process Week Platinum SponsorWebsite: www.nimbuspartners.comNimbus is a global software company devoted to sustainable business process improvement. Our innovative business process management (BPM) application“Nimbus Control” enables clients to sustainably improve performance, efficiency and compliance, by engaging the whole workforce in process excellence.Clients include AstraZeneca, Barclays, Chevron, Cisco, HSBC, JP Morgan, Nestlé, Sara Lee, Sony, ThyssenKrupp and Toyota.

Session Sponsors

Website: www.bmgi.comBMGI is a leading global provider of results driven performance excellence and innovationsolutions. Specializing in strategic problem solving, BMGI works with leading companies aroundthe globe to help “in-source” new capability and develop new core competencies. Working inpartnership with clients across industries as diverse as health care, finance, telecommunications,

retail, manufacturing and energy, we deliver integrated methodologies to achieve breakthrough results in operationalexcellence and innovation. BMGI has offices in 12 countries and has more than 150 employees worldwide.

Website: www.tbmcg.comTBM Consulting Group is the leading provider of Lean Sigma® consulting and trainingservices in North and South America, Europe, and Asia. Headquartered in Durham, NC,the company’s mission is helping manufacturers and service industry businesses create acompetitive advantage to generate significant growth in sales and earnings. TBM

provides the strategic direction and the hands-on implementation to guide cultural and organizational transformation.Learn more about TBM Consulting Group and the TBM Lean Sigma Institute at 800-438-5535.

Workshop Sponsors

Website: www.millikenperformancesolutions.comA leading international manufacturer, Milliken & Company is one of the world's largest privatelyheld textile and chemical companies. Headquartered in Spartanburg, S.C., the company employsapproximately 7,000 associates working in over 45 facilities, with operations extending to 7countries world-wide. Milliken is recognized for its continuous quality improvement processes, its

world-class safety processes, its environmental commitment, and the company's progressive, innovative businessstrategies and reputation for customer service continue to serve as a corporate cornerstone. Milliken has been namedfive times as one of the Best Companies to Work For in FORTUNE Magazine's annual top 100 listing. This qualitycommitment is so keen it has been recognized with global accolades including the Malcolm Baldrige National QualityAward.

Website: www.novaces.comNOVACES is a premier implementer of today’s most powerful processimprovement methodologies that strengthen operational capabilities and

financial performance. We deliver Lean, Six Sigma and Theory of Constraints consulting and training to clients in thedefense, healthcare, manufacturing, maritime and service industries. We are dedicated to advancing the science ofprocess improvement and leverage research to provide the most effective solutions in the market.

Website: www.clg.comCLG is a worldwide leader of behavior-based strategy execution and performance improvementconsulting that enables companies to achieve lasting results consistently, with speed, precision, and

control. Whether your goal is improved cost management, reliability, quality, safety, environment, productivity andutilization or overall culture change, CLG can customize a solution based on your specific requirements

Premier Associate Sponsors

Website: www.accenture.comThrough its Process & Innovation Performance service line, Accenture helps clients achievemeasurable, lasting improvements in operational performance and growth. Accenture enhanced itslong-standing operational strategy expertise with the 2007 acquisition of George Group a

recognized market leader in process, operational and business transformation, whose capabilities and offerings form thefoundation of this new practice. The Accenture Process & Innovation Performance Service Line takes a process-basedapproach to address key business challenges such as complexity, innovation and strategic cost reduction, in order to createa performance advantage for clients globally.

Website: www.ccint.net/Competitive Capabilities International, Inc (CCI) is an operations excellence management company. CCIprovides global organizations with a unique improvement management solution, TRACC, that allows

companies to rapidly transform from functional best practices to process-based excellence. Available in 16 languagesTRACC is being used in over 1000 operations in 55 countries.

Website: www.wipro.comWipro Consulting Services (WCS) partners with you to transform your business through acombination of business insights, technology innovation and deep industry knowledge. WiproConsulting offers Business Advisory, IT consulting and Program Management services designed toimprove business performance, drive operational efficiency and maximize ROI. With experts based

in Western Europe, North America, India, Asia Pacific and the Middle East, our integrated Consulting, IT, BPO andProduct Engineering services combine the benefits of expert proximity with global leverage to provide the technologyedge and speed to your strategic programs. Wipro Consulting Services is a division of the Wipro Ltd (NYSE: WIT), a$5bn enterprise that employs over 90,000 employees across the globe.

Technology & Tool Demonstration Sponsors

Website: www.shertrack.comSherTrack LLC, a venture backed company, was founded in 2002 to develop advancedmethods and solutions for Lean manufacturing based on large-scale empirical research on

customer demand. SherTrack’s innovative predictive analytic solutions enable demand-driven (Lean) manufacturing incomplex production environments and deliver competitive advantage through best-in-class service (OTD), productionefficiency (OEE) and total throughput. In complex manufacturing operations, continuous improvement initiatives areparticularly challenged by the multivariate and non-linear relationships in plants with multiple production lines andhundreds of product items. SNAPPS™ digital models and discreet event simulation provide sophisticated analytical tools

that enable the application of advanced Six Sigma techniques such as design-of-experiments (DOE) to truly masterthese complex production processes.

Website: www.thequalitygroup.netLeverage advanced technology to power blended learning deployments: The Quality Group’s(TQG) e-Learning system includes 50+ online courses in Lean, Six Sigma, Statistics, SPC, and Project

Management AND OpusWorks®, TQG’s web-based portal platform for page level customization, e-Learning development,and robust administration. Think The Quality Group if you need to improve training throughput, increase classroom impact,and accelerate results.

2011 Lean Six Sigma Summit Sponsors & Strategic Partners

15EMAIL: [email protected] | TEL: +1 646-378-6026 or TOLL FREE TEL: +1 800-882-8684 | FAX: +1 646-378-6025

Profit Through Process Sponsorship & Exhibition Opportunities

GET ACCESS TO BRAND NEW AND RELEVANT CONTENT

Get your brand in front of active investors and senior leaders across the Business ProcessExcellence spectrum. Exhibition and Sponsorship options are extensive, and packages canbe specially made to suit your company's distinct commercial requirements. From cocktailparties and gala dinners to high-level keynote sponsorship and thought leadership, select apackage for your organization from a range of branding, leadership and lead generationoptions. For further information on packages download the business development pack atwww.LeanSixSigmaSummit.com

The earlier you contact us, the greater the branding and promotional opportunitiesavailable. Gain maximum ROI from your marketing spend by building this event into yourplans now and ensure you will be engaging new business in 2011. Contact the IQPCbusiness development team on +44 (0) 207 368 9300 or [email protected]

Visit the Lean Six Sigma download centre on www.LeanSixSigmaSummit.com to accessthe latest in industry interviews, case studies, videos and webinars. All content is free toaccess so make sure you take a look to get up to scratch on the next evolution in BusinessProcess Excellence in advance of the Summit.

LOCAL ASSOCIATION MEETING OPPORTUNITIES OPENDo you have a local association that would be interested in the content and networkingavailable at Profit Through Process Week? Limited space is now available for localassociations to host member meetings onsite as part of the meeting, includingcomplimentary access into the Profit Through Process Week Solutions Hall.

It’s the perfect way to expand your association network, learning opportunities and increasebranding within the wider Business Process Excellence Community. [email protected] for more information.

Exhibitors

Website: hkpproactivesolutions.com

Website: www.Minitab.com

Website: www.palisade.com/industry/sixsigma.asp

Website: www.umich.edu

Website: www.sigmaflow.com

Website: www.rathstrong.com

Website: www.moresteam.com

Presented by :

Website: www.sixsigmaiq.comSix Sigma and Process Excellence IQ facilitatesaccess to a wealth of relevant content for ProcessExcellence, Lean, and Six Sigma practitioners.

Further enhanced with an online community of your peers, we will provide you withthe tools and resources to help you perform more effective and efficiently, whileenhancing the quality operations within your organization. As our industry becomesmore and more dependent on the web for information, Six Sigma and ProcessExcellence IQ has been developed to provide six sigma professionals with instantaccess to information. Leveraging our strength and foundation in education, IQPCand Six Sigma and Process Excellence IQ are uniquely positioned to provide acomprehensive library of webcasts gathered from our events, as well as exclusivecontent from leaders in the industry.

Strategic Partner:

Website: www.bpgroup.orgThe BP Group is a global 'not for profit' businessclub originally founded in 1992. As a 'not for

profit' the vision is to connect and network people interested in significantlyimproving organisation processes and as a consequence business performance. Ourmission is to help you improve individual and corporate performance throughadvanced process management.

Media Partners:


Registration Information

PROFIT THROUGH PROCESS WEEK REGISTRATION PACKAGES

Some package options are optional attendance. If you do not wish to take part in the following booking options then let us know uponregistration for the following discounts to be applied:

Standard prices for the core 3 day Summit are included in the core package price. Additional options can bepurchased at the prices mark below.

• Networking (Day 1 Drinks Reception & Day2 Awards Dinner) – Registration fee will bereduced by $100

• Audio recordings of the Summit sessions ondays 18th – 19th January – Registration feewill be reduced by $299

• Day 1 workshops – Registration fee will bereduced by $398

TEAMS OF 4-6 with senior leader (decision maker/c-suite) attending 40% off standard prices

TEAMS OF 4-6 without senior leader (decision maker/c-suite) attending 20% off standard prices

TEAMS OF 7+ with senior leader (decision maker/c-suite) attending 50% off standard prices

TEAMS OF 7+ without senior leader (decision maker/c-suite) attending 30% off standard prices

SAVE $1200on the full package pricewhen you book and pay

before 24th September 2010– that’s only $1996**

**Team Pricing: Best suited to teams of practitioners registering with or without senior leaders at any given time, percentagediscounts per team booking.

Lean Six Sigma & Process Improvement Summit package or BPM Summit package

END USER PRACTIONERPRICING ONLY

Cut off date 1 – 24/09/2010 $1996 (Save $1200)

Cut off date 2 – 29/10/2010 $2396 (Save $800)

Cut off date 3 – 26/11/2010 $2796 (Save $400)

OR

Early Booking Discounts**

How do I Register?

Register online at www.LeanSixSigmaSummit.com

(Please add 6% sales tax if you are a Connecticut resident or a re employed in the state of Connecticut).

** To qualify for discounts, bookings must be received with payment by close of business on thediscount deadline specified. • Only one discount/offer applicable per person. Registration fee includes conference documentation,

lunch and refreshments. • Please determine the maximum discount you may qualify for prior to registration. • To qualify for discounts, payment must be made with bookings by the deadline date. • All team members must register at the same time to receive the discount. • Team discounts are applicable to standard price and are not available on the evening

networking package. • Existing customers may not receive any form of discount or offer retrospectively.

No Delegate Solution Provider Pricing available – for solution provider package information please call the business development team on +44(0)2073689500 or [email protected]

CANCELLATIONS & SUBSCRIPTIONS: PAYMENT is due in full upon completion and return of theregistration form. Due to limited conference space we advise early registration and payment by creditcard to avoid disappointment. Your registration will not be confirmed until payment is received.Admission to the conference will be refused if payment has not been received. Payment of invoicesby means other than by credit card, or purchase order (UK Plc and government bodies only) will besubject to a $99 invoicing fee.

CANCELLATION AND SUBSTITUTION POLICY: IQPC Cancellation, Postponement and SubstitutionPolicy: You may substitute delegates at any time by providing reasonable advance notice to IQPC.For any cancellations received in writing not less than eight (8) days prior to the conference, you willreceive a 90% credit to be used at another IQPC conference which must occur within one year fromthe date of issuance of such credit. An administration fee of 10% of the contract fee will beretained by IQPC for all permitted cancellations. No credit will be issued for any cancellationsoccurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an eventfor any reason, you will receive a credit for 100% of the contract fee paid. You may use this creditfor another IQPC event to be mutually agreed with IQPC, which must occur within one year fromthe date of cancellation. In the event that IQPC postpones an event for any reason and the delegateis unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of thecontract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC,which must occur within one year from the date of postponement. Except as specified above, nocredits will be issued for cancellations. There are no refunds given under any circumstances. IQPC isnot responsible for any loss or damage as a result of a substitution, alteration orancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event thisconference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God,unforeseen occurrence or any other event that renders performance of this conferenceimpracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, butnot be limited to: war, fire, labour strike, extreme weather or other emergency. Please note thatwhile speakers and topics were confirmed at the time of publishing, circumstances beyond thecontrol of the organizers may necessitate substitutions, alterations or cancellations of the speakersand/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/ortopics if necessary without any liability to you whatsoever. Any substitutions or alterations will beupdated on our web page as soon as possible.

SPEAKER CHANGES: Occasionally it is necessary for reasons beyond our control to alter thecontent and timing of the programme or the identity of the speakers.

DATA PROTECTION: Personal data is gathered in accordance with the Data Protection Act 1998. Yourdetails may be passed to other companies who wish to communicate with you offers related to yourbusiness activities. If you do not wish to receive? Please do not pass my information to any third party©IQPC Ltd. 2008 UK VAT registration no. GB 799 2259 67

From USA and Rest of the World: Freephone: +1 800-882-8684 or +1 646-378-6026From USA and Rest of the World: Fax: +1 646-378-6025Post: your booking form to:IQPC, 535 5th Avenue, 8th Floor, New York, NY 10017 • IQPC, 15-19Britten Street, London, SW3 3QLOnline: www.LeanSixSigmaSummit.comEmail: [email protected]

Lean Six Sigma & Process Improvement BPM Summit Solution Hall Corporate Leaders

Summit package package Only package Boardroom Package$3196 +VAT $3196 +VAT FREE $300

Plenary sessions (Days 1-3) ✔ ✔ ✔

Day 1 Workshops (L6S or BPM) ✔ ✔ ✔

Lean Six Sigma & Process Improvement ✔ $100 +VAT ✔Summit sessions (Days 2 & 3)

BPM Summit sessions (Days 2 & 3) $100 +VAT ✔ ✔

Corporate Leaders Boardroom (Day 2)

Post Conference focus groups (Day 4) $999 +VAT $999 +VAT $999 +VAT $999 +VAT

Exhibition Hall (Open days 1-3) ✔ ✔ ✔ ✔

Technology demonstrations (Days 1-3) ✔ ✔ ✔ ✔

Speed Networking ✔ ✔ ✔ ✔

Networking (Day 1 Drinks Reception& Day 2 Awards Dinner)

✔ ✔ $200 +VAT ✔

Conference Audio Recordings ✔ ✔ $299 +VAT $299 +VAT

BY INVITE ONLY

Your customer registration code is:

When registering, please provide the code above.

Documents

Lean Six Sigma Summit Brochure