Lean Six Sigma for Growth and Innovation

Improve Business Process Management to Fuel Growth, Innovation and Effi ciency

Innovative Lean Six Sigma to Grow and Achieve Your Process Improvement Goals www.ASMIweb.com

Track A: Implement Successful Lean Six Sigma Growth Development

Track B: Eliminate the Confl ict between Six Sigma and Innovation

Track C: Discover Lean Six Sigma Strategic Methodologies and Tools

Track D: Utilize Voice of the Customer Techniques to Measure Customer Satisfaction

You Will Learn How to:

June 3-4, 2009Washington, DC

Optional White Belt Certifi cation: June 2, 2009

Earn up to 18 CPE Credits

In Association with:

Lean Six Sigma for Growth and Innovation

The 2009 Summit on

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Top 5 Reasons to Attend:Learn and Maintain Lean Six Sigma Top Line Techniques to Grow

Your Organization

Eliminate Waste and Process Variance to Achieve Bottom-Line Results

Engage with Industry Leaders to Discuss Best-In-Class Practices

Develop Lean Six Sigma Initiatives to Improve Customer’s Experience

Adapt Performance Improvement and Innovative Strategies to Boost Your Continuous Improvement Program

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Agenda-At-A-Glance

8:30 Continental Breakfast & Pre-Conference Certifi cation Registration

9:00 Lean Six Sigma White Belt Certifi cation

12:00 Lunch Break

1:00 Lean Six Sigma White Belt Certifi cation Continued

4:00 Pre-Conference Certifi cation Adjourns

8:30 Continental Breakfast & Conference Registration

9:00 Keynote Address: Expand Lean Six Sigma Methodology to Drive Business Growth in a Tough Economy

10:15 Break & Refreshments

10:30 Adapt to the Changing Market to Improve Growth Using Lean Six Sigma

12:00 Lunch Break

1:00 Track A: Implement Successful Lean Six Sigma Growth Development


Incorporate Lean Six Sigma into Your Overall Organizational Business Strategy

Systematic Innovation Methodology – Understand the Tools and Power of TRIZ


2:15 Create a Continuous Process Improvement Culture in a Resistant Environment

Implement Six Sigma and TRIZ into Your Innovation Strategy

3:15 Integrate Multiple Lean Tools for Effective Growth Implementation

4:30 Day One Adjourns

Pre-Conference Certifi cation: Tuesday, June 2, 2009

Day One: Wednesday, June 3, 2009

The 2009 Summit on Lean Six Sigma for Growth and Innovation

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Who Should Attend:CEOs

CIOs

COOs

VP/Director of Process Improvement

VP of Operational Excellence

VP for Quality

Head of Operations

Director for Continuous Improvement

Lean Six Sigma Deployment Leaders

Lean Six Sigma Champions

Agenda-At-A-Glance

8:30 Continental Breakfast

9:00 Keynote Address: Implement Effective Project Selection Strategies to Identify Growth Opportunities



Track D: Utilize Voice of the Customer Techniques to Grow Customer Satisfaction

10:30 Integrate Design for Six Sigma (DFLSS) for Operational Excellence

Accelerate Continuous Improvement through Application of Lean Six Sigma to Product Development

11:15 Integrate Value Stream Mapping for Excellence in Performance

Using Voice of the Customer (VOC) Techniques to Identify Opportunities and Gain a Competitive Advantage

12:00 Lunch Break

1:00 Application Session A: Use Lean Six Sigma to Understand and Outshine Your Competitors’ Offerings


2:45 Application Session B: Practical Lean Six Sigma Tools and Lessons Learned to Lead Your Growth Team

4:30 Conference Adjourns

Day Two: Thursday, June 4, 2009

…and anyone participating in Lean Six Sigma or process improvement

Discover Cutting Edge and Innovative Techniques to Improve Your Lean Six Sigma Methodology


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“Will use the tools presented

to align our approach

with strategic objectives”

Toni T. Handzel, Dir. Quality Assurance and Regulatory Affairs,

VirtualScopics

8:30 Continental Breakfast & Pre-Conference Certifi cation Registration

9:00 Lean Six Sigma Pre-Conference White Belt Certifi cationWhite Belt Certifi cationOur one day intensive White Belt Certifi cation program is a basic course allowing corporate ex-ecutives to understand the underlying concepts, methods and tools needed for Lean Six Sigma deployment. These individuals will gain a solid understanding of the Lean Six Sigma methodol-ogy and how it can be applied to various projects. Attendees will learn how to utilize the key tools and techniques needed for a Lean Six Sigma deployment. Each attendee will be required to take a 30 minute examination at the conclusion of the course to make sure they have a work-ing knowledge of the information provided. After completion of the course, they will receive their Lean Six Sigma White Belt Certifi cation.

Key Learning Objectives:

Understand the history and background of Lean Six Sigma

Evaluate the core concepts of Lean and Six Sigma

Maximize your understanding of the Lean Six Sigma methodology (focus on DMAIC – Defi ne, Measure, Analyze, Improve, Control)

Hear how to develop a project charter

Learn how to identify non-value added steps in your processes

Develop the skills needed to manage the culture change

Understand how to use data property to effectively measures, analyze, improve and control performance

Evaluate Voice of the Customer (VOC) techniques

Examine the Cost of Poor Quality (CPQ)

Learn key data collection strategies

Receive basic statistics, graphical analysis and Statistical Process Control (SPC) training

Charis GrossmanSix Sigma Black BeltProcess Improvement, LLC

12:00 Lunch Break

1:00 Lean Six Sigma Pre-Conference White Belt Certifi cation Continued

4:00 Pre-Conference Certifi cation Adjourns

Pre-Conference Certifi cation Tuesday, June 2, 2009

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“ This gives you

a great look

at a successful

methodology and

how to improve

your company”Matt Bianchi, Quality Manager, SK Foods

Day OneWednesday, June 3, 2009

8:30 Continental Breakfast & Conference Registration

9:00Keynote AddressExpand Lean Six Sigma Methodology to Drive Business Growth in a Tough Economy Lean Six Sigma has traditionally meant lowering costs and streamlining processes in an effort to meet quality and effi ciency standards. Understand how to integrate Lean Six Sigma prin-ciples to deliver products and services that customers need, drive business growth and use innovative strategies to endure diffi cult economic times.

Shift from purely cost-cutting tactics and invest in appropriate projects to effectively drive business growth

Leverage organizational resources to innovate in a competitive environment

Generate cost, quality and business improvement to align with your new Lean Six Sigma approach

Moshe SchechterManaging Director, Continuous ImprovementUnited Airlines


10:30 Adapt to the Changing Market to Improve Growth Using Lean Six Sigma

Analyze challenges and solutions in innovating a Lean Six Sigma approach during an economic downturn

Gain executive buy-in and encourage perpetual innovation amongst leadership for your Lean Six Sigma approach

Establish the appropriate tools to set a vision and strategy to drive the growth of your business

Phillip HollomanPresident/Chief Operating Offi cerCintas Corporation

12:00 Lunch Break

Implement Lean Six Sigma to Reinvigorate and Improve Your Growth Initiatives

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1:00 Track A: Implement Successful Lean Six Sigma Growth Development

Incorporate Lean Six Sigma into Your Overall Organizational Business Strategy

Integrate Lean Six Sigma initiatives into your overarching strategic plan

Understand how to develop strategies and objectives for deployment

Make you process improvement initiative a critical part of you long-term strategic plan

Betsy SimmonsWal-Mart Black Belt


Systematic Innovation Methodology – Understand the Tools and Power of TRIZ

Utilize TRIZ to discover creative solutions to business and technical problems

Increase and accelerate capabilities with logic and data analysis

Solve problems creatively using the power of TRIZ

Ellen DombFormer Editor, TRIZ JournalFounder, PQR Group

Day OneContinued



2:15

Track A: Implement Successful Lean Six Sigma Growth Development

Create a Continuous Process Improvement Culture in a Resistant Environment

Discuss proven best practices for deploying Lean Six Sigma against all odds

Discover how to motivate your company to use Lean/Six Sigma

Generate stakeholder buy-in and change the culture mind-set

Rob BryantVP of QualityLean/Six Sigma Program Lead, CSC


Implement Six Sigma and TRIZ into Your Innovation Strategy

Use TRIZ as a systematic innovation methodology

Apply the Ideal Final Result to assist with problem solving

Identify and remove contradictions to resolve process problems

Ellen DombFormer Editor, TRIZ JournalFounder, PQR Group

3:15 Integrate Multiple Lean Methodologies for Effective Growth Implementation

Use Lean methodologies to increase your organization’s effectiveness

Increase fl exibility though more effi cient utilization of assets and resources

Focus on the primary principles and concepts of Lean to eliminate waste

Wendy Novicoff, Six Sigma Master Black Belt Director in the Quality/Performance Improvement ProgramUniversity of Virginia School of Medicine

4:30 Day One Adjourns

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8:30 Continental Breakfast

9:00 Keynote Address: Implement Effective Project Selection Strategies to Identify Growth OpportunitiesThis keynote address will assist organizations in achieving maximum results through integrating Lean Six Sigma project selection strategies effectively. A successful project selection requires identifi cation of the “right” project(s) and understanding the key areas of improvement to target the low hanging fruit and maximize success.

Gain the necessary tools to choose projects and sustain business growth

Assess, prioritize and select projects with high growth potential

Implement standards to produce repeated selection of profi table projects

Angi JenningsHeath Management EngineerAdventist Health System


10:30

Day TwoThursday, June 4, 2009



Integrate Design for Lean Six Sigma (DFLSS) for Operational Excellence

Understand how to effectively move from a DMAIC system to DFLSS to improve quality and decrease variation

Implement a DFLSS framework with tools and techniques required to increase value to your business and customers

Overcome barriers to Lean Six Sigma implementation and engage project leaders for ensuring enhanced results

Joe FicaloraSigma Breakthrough Technologies, Inc.


Accelerate Continuous Improvement through Application of Lean Six Sigma to Product Development

Use Lean Six Sigma tools to assess data and decide what products and services to offer

Utilize Lean Six Sigma to identify critical features and specifi cations for your products and services

Be aware of customers’ changing needs by constantly collecting and evaluating data

Kurt HofmeisterPresidentThe TOTAL QUALITY Group, Inc.

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Day TwoContinued

12:00 Lunch Break

1:00

“Excellent information

sharing from the speakers and

networking with other students”

Paul Bailey, Project Manager, U.S. Air Force


11:15 Track C: Discover Lean Six Sigma Strategic Methodologies and Tools

Integrate Value Stream Mapping for Excellence in Performance

Use Value Stream Mapping to discover unmet needs and channel opportunities

Create Marketing Channel Value Maps (MCVM) and use them to make strategic and tactical direction plans and responses

Apply Value Stream Analysis to your marketing and sales environment

Kurt HofmeisterPresidentThe TOTAL QUALITY Group, Inc.


Using the Voice of the Customer (VOC) Techniques to Identify Opportunities and Gain a Competitive Advantage

Uncover methods to defi ne and understand customers priorities and focus improvement efforts

Create higher levels of customer satisfaction by educating your business on Lean Six Sigma VOC principles and tools

Learn to effectively capture customer feedback to provide the best-in-class quality product or service

Lene MockVice President Enterprise Business Process Group, Suntrust Bank

Application Session AUse Lean Six Sigma to Select the Right Projects and Maximize the Use of Your Resources Crucial in the sustainability of your company is an understanding of what sets you apart from your competition and which initiatives will help you gain profi tability. This session will use information you have garnered through the conference to help you prioritize your projects and strategies using a benefi t and effort matrix. Value Stream Mapping generates multiple opportunities within the scope of your project. Having a systematic way to determine your “go-get” opportunities is a must.

Ingrid RedmonResidential Sales Six Sigma LeaderShaw Industries Group, Inc.


2:45 Application Session BInnovation Workshop: The CI Tool GamePut your learning to the test! In this hands-on simulation, you will work with your team to signifi cantly transform a process and a product to achieve step-change results. You will also learn that standards do not have to jeopardize creative thinking and product fl exibility.

Wenyuan ZhouLean Six Sigma Black BeltUnited Airlines

4:30Conference Adjourns

Monica WashResidential Sales and Marketing Business Improvement ManagerShaw Industries Group, Inc.

Kaushik GuneLean Six Sigma Black BeltUnited Airlines

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Post-Conference WebinarJune 17, 2009

Post-conference webinars are an extension of learning beyond the two-day event. This 90-minute webinar will enhance your program experience and provide additional resources for immediate implementation of corporate sustainability tools and methodologies.

Date: June 17, 2009Time: 1:00-2:30 PM EST

Run a Successful Kaizen Event for Rapid Process ImprovementDuring this interactive webinar, learn to implement the appropriate measures to transform your business model to promote continual improvement. Implement effective and standardized procedures to meet your Lean Six Sigma goals. Understand how to align your Lean Six Sigma initiatives to realize the full impact of your actions. Completion of this webinar will help you to visualize broader market opportunities using innovation, growth strategy and standardized practices to meet or exceed your company’s revenue targets.

Identify the processes utilized in designing and managing Kaizen events

Seek innovative ideas for improving their processes and retaining a competitive edge

Discuss how Kaizen practices can become cost effective and enhance the productivity

CODE: F600

Walk Away with Lean Six Sigma Tools to Improve Your Innovation Initiatives


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One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact chal-lenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by the American Strategic Management Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

CustomizationWe realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers will offer you some variation of their standard training, the American Strategic Management Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identifi ca-tion of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using inter-active exercises that employ actual projects or scenarios from your organization, instructors can address specifi c challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, the American Strate-gic Management Institute also has the ability to accommodate organizational-wide training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300 participants per day.

Areas of ExpertiseOn-site delivery of single courses, certifi cation programs and entire packages of specialized courses are available in the following areas:

Strategic Planning

Performance Measurement

Project Management

Lean Six Sigma

Workforce Management

Budgeting and Forecasting

Contracting

Performance Reporting

Program Evaluation

Administrative Management

Change Management

Balanced Scorecard

For more information about in-house training options available to you, please contact Jennifer Mueller at 703-894-0920 x 225 or email him at [email protected].

In-House Training

Sponsorship Opportunities

As a conference and training provider, The American Strategic ManagementInstitute is an expert in bringing together leaders to share and discussbest practices and innovations. We connect decision-makers withrespected solution providers.

ASMI offers fi ve different pre-designed sponsorship packages:

Event Co-SponsorSessionSponsorLuncheon SponsorCocktail Hour Sponsor

Exhibit Booth Sponsor

For more information on sponsorships or to get started, contact JessicaWard at 703-894-0920 or [email protected]

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Venue and Hotel: The 2009 Summit on Lean Six Sigma for Growth and Innovation will be held at The Performance Institute’s Training Center in Arlington, VA, just one block east of the Courthouse stop on the Orange Line of the DC Metro. A public parking garage is located inside of the building for $10/day. Continental breakfast, refreshments and lunch will be provided for delegates on each day.

The Performance Institute Conference Center 1515 N. Courthouse Rd., Suite 600Arlington, VA 22201703-894-0920

A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $209 until May 4, 2009. Please call the hotel directly and reference code “Lean Six Sigma” when making reservations to get the discounted rate. The hotel is conveniently located three blocks from the Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is also available for your convenience.

Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd.Arlington, VA 22209Phone: 703-528-2222 / 1-800-321-2211 www.courtyardarlingtonrosslyn.com

Hotel and Travel costs are not included in conference tuition.

Tuition & Group Discounts:The tuition rate for attending the The 2009 Summit on Lean Six Sigma for Growth and Innovation is as follows:

Early Bird Rate Regular Rate

Conference $1,799 $1,899

White Belt Certifi cation --------- $699

Post-Conference Webinar --------- $299

* For the Early Bird Rate, register by March 24, 2009.

For more information on group discounts for The 2009 Summit on Lean Six Sigma for Growth and Innovation please contact Dave Yerks at 858-866-9381 or email him at [email protected].

CPE CreditsDelivery Method: Group-liveProgram Level: Beginner Prerequisites: NoneAdvanced Preparation: NoneCPE Credits: Up to 18

The American Strategic Management Institute (ASMI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have fi nal authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org.

Logistics & Registration

Registration Form

To Register, call 703-894-0920, Fax this Form to: 703-894-0482 or Visit www.ASMIweb.com

Yes! Register me for The 2009 Summit on Lean Six Sigma for Growth and Innovation

Add the Pre-Conference White Belt Certifi cation Add the Post-Conference Webinar

Please call me. I am interested in a special Group Discount for my team

Delegate Information

Name Title

Organization Dept.

Address

City

State Zip

Telephone Fax

Email

Payment Information Check Purchase Order / Training Form Credit Card

Credit Card Number

Expiration Date Verifi cation no.

Name on Card Billing Zip

Please make checks payable to: The Performance Institute Priority Code: B281-WEB


Cancellation Policy For live events: ASMI will provide a full refund less $399 administration fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to confer-ence start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. For webinars: ASMI will provide a full refund less $50 administrative fee for cancellations four weeks before the event. If cancellation occurs within two weeks prior to conference start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the meeting will be charged the entire registration fee. All the cancellation requests need to be made online. Your confi rmation email contains links to modify or cancel registrations. Please note that the cancellation is not fi nal until you receive a written confi rmation. Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

Quality Assurance ASMI strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfi ed with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:

ASMI: Quality Assurance1515 N. Courthouse Road, Suite 600, Arlington, VA 22201Note: As speakers are confi rmed six months before the event, some speaker changes or topic changes may occur in the pro-gram. ASMI is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. If for any reason ASMI decides to cancel this conference, ASMI accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

DiscountsAll ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.Any discounts offered whether by ASMI (including team discounts) must also require payment at the time of registration.All discount offers cannot be combined with any other offer.Discounts cannot be applied retroactively

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About ASMI The American Strategic Management Institute (ASMI) is the nation’s leading authority on measurement and management methodologies for improving individual and organizational performance. ASMI’s mission is to identify, study and disseminate the leading strategic management and performance measurement practices pioneered by best-in-class organizations. Through national conferences, in-house training programs, consulting services and on-going research, ASMI helps organizations access cutting-edge expertise in planning, implementing and evaluating business strategies to address their management challenges and improve organizational results.

1515 N. Courthouse Rd., Suite 600Arlington, VA 22201Ph: 703-894-0920 Fax: 703-894-0482www.ASMIweb.com

Methodology ASMI gathers and disseminates comprehensive methodologiesspecifi cally constructed to address today’s complex managerial realities. Through acollection of industry best practices, input from experts in the fi eld and applicable casestudies, ASMI has the knowledge and specialized methodologies to help both you and yourorganization achieve results.

Conferences ASMI’s national conferences provide forums for networking and information exchange among experts in their fi elds. Choose from a variety of national events addressing the current and pressing challenges in performance management, human capital management, fi nancial management, project management, process improvement and marketing. Each event brings together experts to share best practices, topical scenarios and personal experiences.

Training All of ASMI’s publicly offered courses can be adapted for your offi ce,department or company. In-house training provides a customized, cost-effective vehiclefor educating your staff with a hands-on forum facilitating both team building and projectplanning. Our in-house training programs are focused on performance measurement,strategic communications, process improvement, strategic planning and change management.

Consulting In some cases, personal consultation is more useful and cost-effective than an in-house training session. These consultation projects are designed to maximize the effi ciency and profi tability of a company or department by training a few key executives or directors.

Documents

Lean Six Sigma for Growth and Innovation