Embed Size (px)
Citation preview
CUSTOMER CHARTS LEARNING AND GROWTH CHARTS
LEAN SIX SIGMA DASHBOARD VISION STATEMENT: To promote a culture of continuous improvement and innovation by empowering the City of Tyler workforce to achieve Performance Excellence MISSION STATEMENT: to enable city employees to improve and maximize resoureces by utilizing the Lean Sigma Methodology.
FINANCIAL CHARTS PROCESS/BUSINESS CHARTS
$-
$50
$100
$150
$200
$250
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Tho
usa
nd
s
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Hard Savings $43,478 $(28,340) $125,491 $33,283 $18,748 $24,740 $18,723 $83,536 $99,365 $151,600 $102,110 $103,488
Soft Savings $30,256 $17,281 $18,766 $42,217 $48,006 $54,992 $48,236 $50,020 $50,318 $46,825 $52,459 $45,694
Net Total Savings $73,734 $(11,059) $144,257 $75,500 $66,754 $79,732 $44,459 $133,556 $148,744 $198,425 $154,569 $149,182
1.2.3 Lean Sigma FY Savings
FY 2009-10 FY 2010-11 FY 2011-12 FY 2012-13 Target Savings
Hard Savings $16,245 $824,966 $1,373,365 $776,222 $190,000
Soft Savings $133,314 $216,843 $214,585 $505,070 $130,000
Total Net Savings $149,559 $1,041,809 $1,587,950 $1,257,853 $320,000
$-
$2
$4
$6
$8
$10
$12
$14
$16
$18
x 1
00
00
0
1.2.1 Lean Sigma (Net) Comparitive Savings
AIR CMO COENF COMM DEVSVS ENG FIN FIR GIS HR IT L/CK LIB LHAL MAINST MUNCRT NBS PARK PD PLAN SLWAS STRE TRAF TRAN VES Wtr Adm Wtr BusWtr
TreatWtr Utl
Soft $82,650 $243,70 $1,313 $1,725 $45,722 $12,823 $- $73,135 $483 $175,91 $- $84 $739,33 $- $10,490 $366 $9,093 $- $- $23,775
Hard $- $- $151,57 $- $- $- $- $- $- $88,193 $- $14,944 $145,84 $- $129,38 $4,658 $15,000 $20,674 $831,65 $31,853 $293,93 $1,221,
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
Hu
nd
red
s
1.2.4 Savings per Dep (Program to date)
Open Closed Proposed Rejected
Projects 21 81 17 9
0
10
20
30
40
50
60
70
80
90
2.1.1 Projects
0
10
20
30
40
50
60
70
80
90
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
BB Mentor Hours 23 21 8 13 13 22.5 32 18.5 12 15 0 0
MBB Mentor Hours 44.5 39 30 35 39.5 32 34 17 20 16 25 26
Total Mentor Hours 67.5 60 38 48 52.5 54.5 66 35.5 32 31 25 26
Goal (80 Hrs/Mth) 80 80 80 80 80 80 80 80 80 80 80 80
2.3.1 Lean Sigma Mentor Hours
0
10
20
30
40
50
60
70
80
90
100
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
BB Consult Hours 34 58 68 25.5 11 27 6 26.5 49 11.5 0 0
MBB 18 20 6 12 25 10 6
Total Consult Hours 34 76 88 31.5 11 39 6 51.5 59 17.5 0 0
Goal (15 Hrs/Mth) 15 15 15 15 15 15 15 15 15 15 15 15
2.3.3 Lean Sigma PEP Consult Hours
MBB Black Belt Green Belt Total
Trained 1 10 35 46
Certified 1 6 19 26
0
5
10
15
20
25
30
35
40
45
50
2.4.1 Lean Sigma Certification
Blue Belt Green Belt Black Belt Business Plan Training Habits for SuccessWorking With Lean
SigmaNew Employee
OrientationSWOT Analysis Create a VMB Create an SOP PEP Criteria Training
FY Total 14 15 3 26 26 0 0 38 19 35 8
Total 181 34 10 73 20 40 38 19 35 8
% Trained 21% 4% 1% 9% 2% 5% 0% 5% 2% 4% 1%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
020406080
100120140160180200
2.5.1 Lean Sigma Total Employees Trained
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Strongly Agree
Agree
No Opinion/Neutral
Disagree
Strongly Disagree
Strongly Agree AgreeNo
Opinion/NeutralDisagree
StronglyDisagree
12/7/2012 42% 42% 14% 0.90% 0.30%
3.3.1 Mentorship Survey
0
2000
4000
6000
8000
10000
12000
14000
16000
0
200
400
600
800
1000
1200
1400
1600
1800
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
FY Hours Saved 993 861 826 1137 1490 1592 1368 1200 1291 1415 1214 1191
FY Accumulated Saved 993 1854 2680 3817 5307 6900 8268 9468 10759 12174 13388 14580
3.4.1 Lean Sigma Hours Saved
66
4.2.2 Avg BB % Skill Level
63.00 58.00
61.00 58.00
75.00
68.00
78.00
0
10
20
30
40
50
60
70
80
90
100
Aaron Drew Heather Marty Jimmy Kristi Sherry
4.2.3 BB % Skill Level per BB
$4,240,648
$25,453
$2,900,581
$1,340,067
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
$4,500,000
Accumulated (Net) Savings Accum Imp Cost Accumulated Hard Savings Accumulated Soft Savings
Total Program Accumulated Net Savings
0
1
2
3
4
5
6
7
8
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Co
un
t
Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13
Open 1 1 2 2 7 4 0 5 1 1 1
Closed 3 2 3 1 2 1 4 0 5 7 1
Proposed 6 4 2 1 2 1 2 1 1 1
Projects Per Month
SOP#: LS001 Form #: LSF005 Org Date: 12/1/11 Rev Date: 2/26/13 Rev # 4
CUSTOMER CHARTS
PEP DASHBOARDVISION STATEMENT: To promote a culture of continuous improvement and innovation by empowering the City of Tyler workforce to achieve Performance Excellence MISSION STATEMENT: to enable city employees to improve and maximize resoureces by utilizing the Lean Sigma Methodology.
FINANCIAL CHARTS PROCESS/BUSINESS CHARTS
LEARNING AND GROWTH CHARTS
$8,942
$49,260
$6,473
$-
$10,000
$20,000
$30,000
$40,000
$50,000
$60,000
Accumulated Cost Expected Cost FY Actual Cost
TAPE Expenditures
18%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
% Used
% of TAPE Expense Used
439
525
588
0 0
100
200
300
400
500
600
700
FY 2012 QTR 2 FY 2012 QTR 4 FY 2013 QTR 2 FY 2013 QTR 4
City Overall Score
54 38 34 41 38 40
195
439
65 44 45 52 45 51
222
525
75 48 53 57 49 54
252
588
60 47 43 41 34 47
203
473
0
100
200
300
400
500
600
700
Leadership Strategic Planning Customer Measure, Analysis,..
Workforce Operations Results Total Points
Category Wide Levels
FY 2012 QTR 2 FY 2012 QTR 4 FY 2013 QTR 2 FY 2013 QTR 4 Tape Engagement
50
25
100
150
3 2 0
20
40
60
80
100
120
140
160
FY 2012 FY 2013
PEP Training
External Training Hours Internal Training Hours Trained at Quality Texas
48
60
60
78
48
66
30
36
66
54
72
48
12
66
24
30
36
60
66
72
36
60
54
48
66
60
84
54
60
38
43
38
51
38
60
21
26
43
43
38
26
9
47
17
21
34
43
41
55
38
38
30
34
47
38
60
38
38
21
47
51
51
21
38
26
26
34
38
34
30
21
43
21
30
21
21
38
55
34
38
30
30
43
34
51
30
34
41
50
59
54
41
45
32
32
54
45
45
41
23
54
23
27
32
36
36
59
32
45
36
36
45
41
59
45
50
38
43
51
51
34
34
30
38
38
38
34
26
30
43
26
30
34
43
30
55
38
38
34
38
34
38
47
38
38
38
43
43
47
34
43
43
30
38
43
38
30
21
51
30
34
34
43
43
55
34
38
43
38
38
38
51
47
43
180
225
225
248
180
203
158
135
203
203
203
158
90
248
113
135
158
203
203
293
135
203
180
203
225
203
270
225
248
0 100 200 300 400 500 600 700 800 900 1000
AIR
CITY U
COENF
COMM
DEVSVS
ENG
FIN
FIR
GIS
HR
IT
L/CK
LIB
LSS
LHAL
MAINST
MPO
MUNCRT
NBS
PARK
PD
PLAN
SLWAS
STRE
TRAF
TRAN
VES
Water Dept
Water Pur
Water Pur/LSS
FY2012 Qtr 2
Leadership Strategic Planning Customer Measure, Analysis… Workforce Operations Results
54
66
90
48
60
36
84
72
54
30
36
90
36
48
84
78
78
96
84
78
42
60
48
78
84
72
38
43
64
38
47
26
64
51
43
30
26
64
21
47
51
51
55
60
51
43
34
38
38
43
60
34
34
43
64
34
34
30
60
47
43
26
30
55
30
47
60
38
60
68
60
60
34
47
43
43
60
43
54
63
68
50
36
32
59
63
45
45
32
68
27
41
63
54
54
72
63
59
45
45
50
63
68
45
38
51
64
34
38
34
60
47
55
26
34
60
17
34
60
43
64
64
43
38
38
38
30
51
60
47
60
60
64
38
60
34
55
55
51
47
34
60
17
38
60
51
51
72
55
51
38
47
47
64
64
64
203
248
315
203
225
90
270
293
225
113
90
315
113
135
315
180
225
315
270
248
180
203
158
248
315
248
0 100 200 300 400 500 600 700 800 900 1000
AIR
CITY U
COENF
COMM
DEVSVS
ENG
FIN
FIR
GIS
HR
IT
L/CK
LIB
LSS
LHAL
MAINST
MPO
MUNCRT
NBS
PARK
PD
PLAN
SLWAS
STRE
TRAF
TRAN
VES
Water Dept
Water Pur
Water Pur/LSS
FY2012 Qtr 4
Leadership Strategic Planning Customer Measure, Analysis… Workforce Operations Results
78
54
78
90
78
84
54
66
84
72
78
54
60
90
72
72
84
84
72
78
96
84
78
60
66
72
84
84
78
55
30
51
64
55
51
34
26
64
51
60
34
47
64
43
43
55
51
47
55
60
51
43
34
38
43
55
60
38
55
38
51
64
60
51
34
55
60
47
55
43
43
55
51
43
51
60
47
60
68
60
60
47
43
47
55
60
60
59
45
72
68
59
50
41
59
59
63
59
45
50
68
45
41
50
63
45
59
72
63
59
50
50
59
68
68
63
51
38
55
64
51
47
34
43
60
47
64
34
43
60
38
43
47
60
43
55
64
43
38
47
38
43
55
60
51
64
43
68
64
47
64
38
47
55
55
55
47
43
60
38
47
51
60
47
55
72
55
51
38
51
55
68
64
60
270
225
270
315
248
270
203
203
270
293
270
180
180
315
180
158
225
315
225
270
315
270
248
203
203
248
293
315
338
0 100 200 300 400 500 600 700 800 900 1000
AIR
CITY U
COENF
COMM
DEVSVS
ENG
FIN
FIR
GIS
HR
IT
L/CK
LIB
LSS
LHAL
MAINST
MPO
MUNCRT
NBS
PARK
PD
PLAN
SLWAS
STRE
TRAF
TRAN
VES
Water Dept
Water Pur
Water Pur/LSS
FY2013 Qtr 2
Leadership Strategic Planning Customer Measure, Analysis… Workforce Operations Results
0
AIR
CITY U
COENF
COMM
DEVSVS
ENG
FIN
FIR
GIS
HR
IT
L/CK
LIB
LSS
LHAL
MAINST
MPO
MUNCRT
NBS
PARK
PD
PLAN
SLWAS
STRE
TRAF
TRAN
VES
Water Dept
Water Pur
Water Pur/LSS
FY2013 Qtr 4
Leadership Strategic Planning Customer Measure, Analysis… Workforce Operations Results
SOP#: LS001 Form #: LSF005 Org Date: 12/1/11 Rev Date: 2/26/13 Rev # 4
