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1 Event Calendar2 Upcoming Events3 Atlanta Lean Summit4 Upcoming E ents
EXCELLENCE IN THE SOUTHEAST | AUGUST 2013
Volume 27 • Issue 8
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6 Corporate Member Benefits7 AME Monthly Webinar Series | Benefits of Hosting an Event8 Employee Communications: You’re In the “People” Business9 Literate Career Ready Citizens Initiative10 AME International Conference11 Southeast Region Board of Directors
LEAN HEALTHCARE CERTIFICATE SERIESLEAN HEALTHCARE CERTIFICATE SERIESAugust 12-15 | Huntsville, AL
WHY ATTEND?
Healthcare systems need to eliminate anything that does not add value to the customer (the patient). They need to undertake a cultural transformation. The
t L t i j t h t f ti L t
www.ametoronto.org
move to Lean management is just such a transformation. Lean management focuses on standardization and improving processes and reducing or eliminating waste and unnecessary activities, motion, or waiting. Lean management's techniques are elegantly simple to understand. But putting them into practice takes perseverance.
MORE INFO: http://www.ame.org/events/lean-healthcare-certificate-series
Upcoming Events
Events Dates Location Cost
October 21 - 25, 2013Sign Up Now! Call AME at 224.232.5980.
Lean Healthcare Cert. Series August 12-15 Huntsville, AL $1,200
AME Lean Summit August 26-29 Atlanta, GA $845
Controlling Costs September 10-11 Decatur, AL $600
Toyota Kata September 23 Atlanta, GA $395
Lean Bronze Cert September 25-26 Sunrise, FL $595
AME International Conference October 21-25 Toronto, ON $2,699
T t K t t L Z B N b 11 12 D t TN $795
To sign up for AME events, contact AME at 224-232-5980. To host an AME event in your area contact a SE Region Director in your state.
Toyota Kata at La-Z-Boy November 11-12 Dayton, TN $795
Southeast Region
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
UPCOMING EVENTS
LEAN HEALTHCARE CERTIFICATE SERIESAugust 12-15 | Huntsville, AL
EVENT DESCRIPTION
Our Lean Healthcare Certificate Series is an intense 4-day course that covers the Lean tools and their application in both classroom and hands-on simulation. Moreover, it focuses on the role of the Lean leader and the importance of having a vision for improvement and a strategy for effectively implementing the process of continuous improvement and sustaining it within an organization.
WHAT’S THE BENEFIT TO YOU?
CEUs - The Alabama Board of Nursing (ABN) Contact Hours – 8.0 contact hours per day, Must be present throughout and sign in at the beginning and end of each day to obtain contact hours Approved provider continuing education by Alabama Board of Nursing.Benefits:• Receive an overview of Lean Principles applied to Healthcare• Application of the A3/8 Step Problem solving method to understand, breakdown & solve problems• Structure and examples of a Lean Management System to incorporate standards, transparency &
t bilitaccountability• Systems Approach to implementing a Lean Culture• Introduction to Training Within Industry Job Instruction• Ability to create a Current & Future State value stream map• Facilitation process for Rapid Improvement Events
MORE INFO: http://www.ame.org/events/lean-healthcare-certificate-series
As an AME member you know that a strong community of professionals dedicated to enterprise excellence is at the core of our Association. But did you know that the best way to maximize your
benefits within this network, is to expand it? When you serve as an AME ambassador, you not only help enhance the resources you need to excel in your career you also help us make a stronger impact onenhance the resources you need to excel in your career, you also help us make a stronger impact on
our vital industry.
Learn more at http://www.ame.org/refer-member
Southeast Region | August 2013
Sign Up Now! Call AME at 224.232.5980.
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EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
UPCOMING EVENTS
CONTROLLING COSTS THROUGH SAFETY & MEDICAL MANAGEMENTSeptember 10-11 | Decatur, AL
EVENT DESCRIPTIONDrawing on 25 years of management and leadership experience at Toyota, Ernie Richardson will share preventive and management techniques proven to be effective in controlling organizational costs over a more than 10-year track record of success.
This course will help the learner set the foundation for safety & medical cost prevention and control. Participants will learn how to look at costs and cost drivers, especially multiple-year costs such as worker’s compensation. Current systems are seeing greater than 15% increases in safety & medical costs, but by using the techniques presented in this training seminar companies can expect long-term decreasesbut by using the techniques presented in this training seminar, companies can expect long term decreases in costs while experiencing improvement in productivity, attendance, and worker morale.
WHY ATTEND?• Learn how to implement a Medical Management System;• Learn about prevention and early symptom intervention;• Learn how to improve the safety culture within your organization;• Learn how to better measure the effectiveness of your organization’s Health & Safety Program;
L h t ff ti l t l di l l t d t ithi i ti• Learn how to more effectively control medical-related costs within your organization;• Gain up-to-date information about Health & Safety Program management/requirements;• Learn from the experiences of highly successful organizations.
MORE INFO: http://www.ame.org/events/controlling-costs-through-safety-medical-management
TOYOTA KATA: IMPROVING & COACHING YOUR WAY TO SUCCESSTOYOTA KATA: IMPROVING & COACHING YOUR WAY TO SUCCESSSeptember 23 | Atlanta, GA
EVENT DESCRIPTION
This workshop adapts the “Buzz Electronics” manufacturing simulation, used extensively by NIST MEP practitioners, to effectively demonstrate the Improvement and Coaching Katas. This workshop has been adopted by several large companies as the standard way to roll out Toyota Kata within their organization.
WHY ATTEND?
• Learn how to manage differently and more effectively• Learn how to practice and apply the Improvement Kata Routine• Learn how to perform Coaching Kata• Understand how Kata fits in with other approaches to continuous improvement
Southeast Region | August 2013
MORE INFO: http://www.ame.org/events/toyota-kata-improving-and-coaching-your-way-success
Sign Up Now! Call AME at 224.232.5980.
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
UPCOMING EVENTS
LEAN BRONZE CERTIFICATION PREPARATION COURSE & EXAMSeptember 24-25 | Sunrise, FL
EVENT DESCRIPTION
This event is a Bronze Level Exam Preparation Course (with ability to sit for Bronze exam as an option), designed to prepare students to take and pass the multiple choice, open book exam that is the first step in pursuing certification.
This course is intended to prepare participants to take and pass the Lean Bronze Certification Examination, which will be offered on the third day for those who sign up for the exam separately with SME. This 3-hour multiple choice exam is designed to test understanding of the Lean Certification Body of Knowledge.
The 1-1/2 day course helps participants understand the body of knowledge that test questions are drawn from, provides practice exams and exercises to give students a good idea of what will be included in the exam, and offers several takeaways that students will find useful on exam day. The exam will be conducted in the afternoon of the second day.
MORE INFO: http://www.ame.org/events/lean-bronze-certification-preparation-course-exam-0
TOYOTA KATANovember 11-12 | Dayton, TN
EVENT DESCRIPTION
La-Z-Boy is one of the first companies to embrace the Toyota Kata improvement methodology. Nearly two years ago, La-Z-Boy began their journey by attending Mike Rother’s Toyota Kata workshop and gaining an understanding of his book, Toyota Kata: Managing People for Improvement, Adaptiveness, and Superior Results. Subsequently, Beth Carrington and other team members from the W3 Group, conducted a second workshop at the La-Z-Boy Dayton, g p p y yTennessee facility. Since engaging Arkansas Manufacturing Solutions at their Siloam Springs, Arkansas plant as a central location to further train members from four of their other manufacturing facilities, many rapid improvement cycles have been conducted throughout the organization. At the Dayton plant, the Kata methodology has been ingrained into daily improvement activities. As such, La-Z-Boy Tennessee, a 2012 Industry Week’s Best Plant Winner, will share their experience and provide an opportunity for participants
MORE INFO: http://www.ame.org/events/toyota-kata-la-z-boy-tennessee
Southeast Region | August 2013
Sign Up Now! Call AME at 224.232.5980.
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
AME CORPORATE MEMBER BENEFITS
As a Corporate member all of your employees may attend AME events, including conferences and workshops at AME member rates. Five key contacts within your organization will become full AME members and receive the following:
• Access to the Benchmarking Community of Practice Query program and a website query library. • Subscription to the award winning publication Target magazine and monthly online newsletter Target Online. • Access to the website portal on AME.org for Target magazine and Target Online along with complete archives of both publications. • Participate in monthly AME webinars for free.•A free single registration for a 1-day regional workshop for Site Members and three free single registrations for a 1-day regional workshop for Enterprise Members in their inaugural membership year.• Online access to future benchmarking and lean assessment tools
Corporate Membership Options:
Site MembershipA site is defined as a single physical location or campus with multiple plants/facilities within a short distance from each other. All employees at your site can attend AME events at the AME member rate. A one year AME Corporate Site Membership is only $1,000. Multi-year discounts are also available.Enterprise Membership An Enterprise includes all of the corporation’s facilities within North America. Each facility can identify 5 employees to become full members in AME and all employees can attend AME events at the AME member rate. A one year AME Corporate Enterprise Membership is only $5 000 Multi-year discounts are also availableCorporate Enterprise Membership is only $5,000. Multi year discounts are also available.
For additional information or to join: Contact Robert Carlson, AME Business Development Manager at 224-232-5980, ext. 227 or [email protected].
The Southeast Region of AME is looking for directors in the following states: Florida, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina & Virginia. These vacancies are the result of attrition over the last three yearsof attrition over the last three years.
Candidate will:• Be a member of the Association of Manufacturing Excellence and of the state you desire to represent• Be an acknowledged leader with significant leadership/management experience in some meaningful capacity, e.g. Plant Manager, VP of Mfg/Ops, CI Manager, Dept Head at a college or
i it Di t f N t F P fit NGO tuniversity, Director of a Not-For-Profit or NGO, etc.• Be a change agent, using Lean (TPS) as a significant element of their change initiative• Operate with honesty & integrity: Say what you mean, mean what you say• Honor your commitments: hold yourself accountable to meet your obligations• Be a Team player: take the actions necessary to advance the interests of the Board and of the AME• Be a servant leader with a passion for sustaining manufacturing excellence
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Southeast Region | August 2013
• Be willing to commit no less than four (4) hours a month to board-related activities
Reply to the email this newsletter was attached if you are interested.
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
AME WEBINAR SERIES
Each month world recognized speakers will be making 1-hour presentations representing a wide variety of topics. Authors, Shingo Prize recipients, and thought leaders in their respective areas form the line-up of presenters. Webinars are very modestly priced at $25 for members, $50 for
b d f f t b Th bi i i j tnon-members and free for corporate members. The webinar series is just one way that AME is trying to increase the value it delivers to its members, and better fulfill its mission of “Share-Learn-Grow”. So gather up some colleagues at your organization and register for a webinar today.
The upcoming line-up includes:
• Adapting Lean For High Mix Low Volume: August 16Adapting Lean For High Mix Low Volume: August 16• Intro to the Harada Method: August 22• The Lean Management System: September 10• Lean Human Resources: October 3
Go to http://www.ame.org/webinars for more details on these and other webinars scheduled through the end of the year.
Five Benefits of Hosting a Regional Event
1 - As a host you can select the subject. Identify a “gap” in existing knowledgeor Experience within your organization. AME will bring in a facilitator to teach the host participants as well as the other attendees. 2 - Hosting an application based event (e.g. a kaizen event) will provide the Host company with Tangible improvements in the selected area AttendeesHost company with Tangible improvements in the selected area. Attendees from other companies will be valuable resources during the event toimplement real change. AME will bring in a facilitator if required.3 - Build your network of fellow Continuous Improvement and Operational Excellence professionals that will provide continued benefits long after the Event4 - Receive suggestions for improvement from attendees after a tour of theHost facility5 - Use the event as a “rallying point” for the organization to progress to the next level in Your quest for Operational Excellence, or to reinvigorate a stalled effort.
Value Stream Mapping, Lean Office, Pull Systems, TPM, TWI, Daily VisualManagement – whatever the subject area - AME can help you close an Existing knowledge gap. Contact Southeast Program Director, Hank Czarnecki email: leanhank@auburn edu to discuss the possibility of holding
Southeast Region | August 2013
Czarnecki, email: [email protected] to discuss the possibility of holding an event at your facility..
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
Employee Communications: You’re in the “People Business”You’ve got the world-class vision, the lean concepts and your continuous improvement toolbox – but you may have overlooked something crucial to organization-wide excellence. According to Jeanne Malnati, you’re missing the boat if you fail to focus on culture, people
d l ti hi M l ti i t f th L M l ti’ i t tand relationships. Malnati is part of the Lou Malnati’s pizza restaurant chain family launched in the Chicago area 42 years ago, and owner of The Culture Group consulting firm; she was a presenter on the art of effective lean communication during last year’s AME annual conference. “Lean is about waste. Waste can be in the form of negative feelings when people don’t believe they are being heard and respected,” she said.
Jeanne Malnati
Malnati suggested that “cleansing the container” – bringing groups together for conversations about tough issues -- can help to open the lines of communication and build trust. “Coming face-to-face, saying these hard things and expressing emotions such as anger can contribute to employee engagement,” she said. Glossing over the importance of dysfunctional relationships, negative gossip and poor communications skills detracts from an organization’s potential for achieving long-term, positive transformation.
Real improvement in employee communications starts at the top, emphasized Malnati. Executives need to model positive behavior by being self-aware and humble enough to understand that they need to ask for and hear employees’ ideas and to accept full responsibility on how their actions have impacted another person. They need to then act upon the feedback they receive.
“Consider feedback as a gift,” said Malnati. “Be open by sharing truth and giving respect. g p y g g g pEncourage ideas, expression of feelings and suggestions from others as well as expect their best performance.”
A key part of your organization’s competitive advantage is the day-by-day commitment of your engaged employees. “The bottom line is important,” said Malnati, “but employees want more than a paycheck. They want to be cared about and to do the best they can do. When employees want to come to work every day, they’ll share their best ideas and their energy. They won’t call in sick as y y, y gy ymuch. As we say in my family’s company, we’re not in the pizza business; we’re in the people business.”
Employee retention is another reason to nurture a positive workplace culture marked by effective employee communications. Hiring and training new employees is costly and time-consuming, noted Malnati. “As the economy improves, many people who stayed with their jobs because they needed a job may be looking at other options ” she said
Southeast Region | August 2013
needed a job may be looking at other options, she said.
Lea Tonkin, editor, AME regional newsletters, is the president of Lea Tonkin Communications.
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
Literate Career Ready Citizens InitiativeOne of the most fundamental obligations of any society is to prepare its children to lead productive and prosperous lives as adults. This means preparing all young people with a solid enough foundation of literacy, numeracy, and thinking skills for responsible citizenship, career development, and lifelong learning.
In an era in which education has never been more important to economic success, the U.S. has fallen behind many other nations in educational attainment and achievement. Within the U.S. economy, there is also growing evidence of a “skills gap” in which too many young adults lack the skills and work ethic needed for a number of jobs that pay a middle-class wage.
The 21st century requires everyone to have the ability to read for knowledge, to write for funderstanding, and to think critically about what is read. Reading is the foundational skill without
which math, science and all education and economic attainment becomes unattainable.
The National Association of Manufacturers’ (NAM) Manufacturing Institute 2011 Skills Gap study states that 82 percent of manufacturers have a moderate or serious shortage of skilled production workers, and 5 percent of all manufacturing jobs go unfilled because there is no qualified talent.
A majority of employer respondents view Reading Comprehension and English Language as "very important" basic skills for job success for new workforce entrants at all education levels. Professionalism, Communications, Teamwork, and Critical Thinking among top five “very important” applied skills for job success for new workforce entrants at all education levels.
A new analysis by economist Mark Cohen and criminologists Alex Piquero and Wesley Jennings reports the lesser known pay-later price tag. They estimate the social costs of negative outcomes p p y p g y grelated to poor foundational learning. All of the expensive social ills could be significantly diminished through investments in evidence-based early childhood programs.
One million adolescents drop out of school each year. The Department of Health and Human Services report this costs the U.S. over $240 billion in lost earnings, lost tax revenues, and expenses for social services. Two-thirds of students who cannot read proficiently by the end of 3rd grade end up in jail or on welfare. g p j
Literacy is such a powerful factor in the educational achievement of individuals, the economic stability of families, the productivity of employers, the health and well-being of society, and the global competitiveness of the nation.
Glenn Marshall, Newport News Shipbuilding (retired), Association for Manufacturing Excellence (AME), Chair for “Manufacturing AS A Desirable Career Path” initiative. Contact [email protected] or go to www.ame.org for more
Southeast Region | August 2013
information.
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EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 8
AME MISSIONALABAMA
Hank CzarneckiVP Programs
SOUTHEAST REGION BOARD OF DIRECTORS
@
ARKANSAS
Bill KrausImmediate Past President
Brandon Brown
NORTH CAROLINA
Doug Dickinson
Inspire a commitment to Enterprise
Excellence through Experiential Learning
by bringing people together to Share, Learn and GROW.
Brandon Brown [email protected]
FLORIDA
Marypatricia CooperVP Communications
Doug [email protected]
Dan McDonnell(Member Emeritus)
PUERTO RICO
Art Hau
AME VISIONGEORGIA
Larry FastVP Membership
Kevin Singletary
Kevin singletary@SunnyD com
SOUTH CAROLINA
Garvin Barker
A Manufacturing Renaissance driven by
People-Centric Leadership coupled
with [email protected]
Jared Norflis
KENTUCKY
Jim Price
TENNESSEE
VIRGINIA
with Enterprise Excellence.
CORE VALUES
•Volunteerism
• Practitioner Focused
• Integrity & Trust
Jim PriceRegion President Elect
MISSISSIPPI
VIRGINIA
Glenn Marshall
(Member Emeritus) [email protected]
Robert CampRegion President
[email protected] Hare
• Passion for Excellence
• Engaging & Welcoming
Southeast Region | August 2013
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