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DESIGN • TRANSFORM • RUN 1 The competitive dynamics of many industries will be forever altered due to the radically changing use of digital technologies. Too often the results from investments in “digital transformation” disappoint and miss significant opportunities. Recent research from Harvard Business Review Analytic Services (HBR-AS) finds that only about a third (34%) of companies say that they are achieving significant positive business outcomes from their use of digital. Many organizations do not extend digital transformation from customer-facing, front-office functions to middle and back-end operations. Indeed, HBR found that only 21% of organizations say that their back and middle office operations support customer expectations very well. This often impacts the effectiveness of new customer experiences which organizations seek to transform. Furthermore, the digital revolution is slowed by legacy operations (52% of respondents cited legacy systems as a significant barrier). Organizations struggle because the complexity of legacy technology, processes—and sometimes people—seems insurmountable and because of their inability to step outside of “business as usual” to envision “the art of the possible” in an age of digital transformation. Lean Digital SM Innovation Program Re-architecting enterprises for the digital age SOLUTION OVERVIEW

Lean Digital Innovation Program - · PDF file%&4*(/t53"/4'03.t36/ 3 Hosted in Genpact’s Silicon Valley-based Lean DigitalSM Innovation Center, the Lean DigitalSM Innovation Program

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Page 1: Lean Digital Innovation Program - · PDF file%&4*(/t53"/4'03.t36/ 3 Hosted in Genpact’s Silicon Valley-based Lean DigitalSM Innovation Center, the Lean DigitalSM Innovation Program

DESIGN • TRANSFORM • RUN 1

The competitive dynamics of many industries will be forever altered due to the radically changing use of digital technologies. Too often the results from investments in “digital transformation” disappoint and miss significant opportunities. Recent research from Harvard Business Review Analytic Services (HBR-AS) finds that only about a third (34%) of companies say that they are achieving significant positive business outcomes from their use of digital. Many organizations do not extend digital transformation from customer-facing, front-office functions to middle and back-end operations. Indeed, HBR found that only 21% of organizations say that their back and middle office operations support customer expectations very well. This often impacts the effectiveness of new customer experiences which organizations seek to transform. Furthermore, the digital revolution is slowed by legacy operations (52% of respondents cited legacy systems as a significant barrier). Organizations struggle because the complexity of legacy technology, processes—and sometimes people—seems insurmountable and because of their inability to step outside of “business as usual” to envision “the art of the possible” in an age of digital transformation.

Lean DigitalSM Innovation Program Re-architecting enterprises for the digital age

Solution overview

Page 2: Lean Digital Innovation Program - · PDF file%&4*(/t53"/4'03.t36/ 3 Hosted in Genpact’s Silicon Valley-based Lean DigitalSM Innovation Center, the Lean DigitalSM Innovation Program

DESIGN • TRANSFORM • RUN2

Lean DigitalSM enterprise: Transforming how businesses run Lean principles, design thinking, agile development practices, and advanced process-centric digital technologies can together provide a powerful and practical way to rapidly harness the revolutionary power of a successful digital transformation.

Lean principles focus on experimentation and quick feedback loops to rapidly reach “minimum viable solutions” for real market feedback. These principles simplify tasks and help teams focus on what really matters to achieve goals aimed at customer impact.

Design thinking fosters a deeper and more unconstrained understanding to unearth sources of business and customer value.

Agile development practices for software and application development favor short “sprints,” frequent collaboration across

teams, and modularized work to make projects more manageable with rapid time-to-value. Advanced process-centric digital technologies are radically changing operational execution, interactions with customers, and competitive value drivers. Advances in cloud deployments, software-as-a-service (SaaS), big data, analytics, mobility, cognitive computing, robotics, and many other technologies offer tremendous new opportunities.

These methodologies and practices can be successfully applied to the digital environments of today’s large enterprises in what Genpact calls Lean Digitalsm which focuses on the key end-to-end, action-to-data-to-insight-to-action execution that results in targeted business outcomes. Organizations can achieve a strategic digital transformation that surpasses expectations and exceeds their competitors’ performance.

Figure 1: Unique combination that most transformation efforts lack

Digital process-centric

tecnologies

Design thinking methods focused on the end

customer

Lean principles that focus on agility

Fit for purpose, nimble technology

portfolio

Pinpoint sources of true value

Built to adapt, end to end focus and

alignment

Understanding context and

outcomes helps drive best choices

underpinned by domain expertise

We have extensive experience applying lean-management principles for the world’s largest industrialized operations, and help our clients focus on what really matters to achieve desired business outcomes

Page 3: Lean Digital Innovation Program - · PDF file%&4*(/t53"/4'03.t36/ 3 Hosted in Genpact’s Silicon Valley-based Lean DigitalSM Innovation Center, the Lean DigitalSM Innovation Program

DESIGN • TRANSFORM • RUN 3

Hosted in Genpact’s Silicon Valley-based Lean DigitalSM Innovation Center, the Lean DigitalSM Innovation Program offers customized workshops for companies to harness creative design thinking and lean principles, empowering them to re-examine problems, ideate new digital solutions and innovative approaches, and then incubate and validate them within real-life business process settings. Client have the opportunity to work with Genpact’s subject-matter experts (SMEs) as well as external third-party experts from partner organizations to explore options and define new standards for customer value, performance, and business results.

Genpact’s Lean DigitalSM Innovation Program provides enterprises the collaborative help they need to accelerate their innovation processes and re-architect their businesses for the digital age. It includes the following components:

Design thinking workshop

It is a 1–2 day customized program held at Genpact’s Lean DigitalSM Innovation Center. Client executives engage in design thinking with Genpact facilitators and SMEs, as well as with other partners and technology firms as required. The integrated workgroup reframes business problems and explores “art of the possible” alternatives for preliminary validation. Keeping the end customer in mind and uncovering opportunities to leverage cutting-edge technologies, participants formulate a prioritized set of innovation ideas that can be taken forward for further incubation and development.

Lean DigitalSM Innovation Program

Digital solution incubator

Digital solution incubator is a customized program during which, client executives, Genpact digital technology experts and SMEs, and other partners, as needed, develop and incubate proof-of-concept solutions, leveraging advanced process-centric technologies. Solutions are evaluated from the end-customer’s perspectives within real-world process and business use cases. Innovative solutions are vetted with actual client data and processes. The outcome of the program is a validation of proposed new digital solutions within the client’s specific environment.

Co-innovation lab

Co-innovation lab is a customized program that helps organizations rapidly convert innovative digital solutions into prototypes. This “Hackathon”-styled activity includes client participants, Genpact agile developers, SMEs, and required partners. Leveraging agile development methodologies, proposed solutions are rapidly developed into working prototypes or minimum viable solutions that can then be further refined and deployed within the client organization’s actual environment.

Figure 2: Re-architecting enterprises for the digital age

Design thinking workshopReframe problems and drive leapfrog solutions by bringing together client executives, Genpact process experts and digital innovation teams

Digital solution incubatorIncubate advanced technologies within real-life processes and business use cases and vetted with real data, partners and process owners

Co-innovation labConvert ideas into prototypes in a rapid development lab that hosts client SMEs, Genpact experts and agile developers in Hackathon-style format

Lean DigitalSM Innovation Program

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Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. Our lean DigitalSM approach and patented Smart Enterprise ProcessesSM framework reimagine our clients’ operating models end-to-end, including the middle and back offices – to deliver growth, efficiency, and business agility. First as a part of GE and later as an independent company, we have been passionately serving strategic client relationships including approximately one-fifth of the Fortune Global 500, and have grown to over 70,000 people. The resulting domain expertise and experience running complex operations are unique and help us drive choices across technology, analytics, and organizational design.

For additional information, contact, [email protected] and visit, www.genpact.com/leandigital

Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.

About Genpact

genpact.com/leandigital

©2016 Genpact 68576_SO_Lean Digital Innovation Program brochure_US_290416

The Genpact advantageGenpact is a global leader in digitally-powered business process management and services that offers a practical yet powerful way to help organizations architect their businesses for today’s digital age. We have extensive experience applying lean-management principles for the world’s largest industrialized operations, and help our clients focus on what really matters to achieve desired business outcomes. Genpact has made substantial investments in its Lean DigitalSM Innovation Program to create environments in which organizations can collaborate, incubate, and vet innovative solutions within real-life business contexts.

Genpact helps organizations examine and re-frame the challenges that prevent them from reaching their business objectives. With its extensive design thinking practices, Genpact helps organizations accelerate the process of exploring the art of the possible to ideate new potential solutions. Applying Lean DigitalSM and agile approaches ensures tight alignment to business outcomes, enabling cost-effective and cost-efficient solutions that complement existing IT investments and leverage advanced technologies. We help organizations reimagine end-to-end processes, rapidly leveraging the power of effective digital solutions, including reusable tools, platforms, and analytics. The result? Breakthrough business impact through end-to-end intelligent operations.

For more informationTo learn more about Lean DigitalSM Innovation Programs, please contact your client partner. Learn more about Genpact’s unique Lead DigitalSM capabilities at genpact.com/leandigital.