LEAH R. WOOD 5131 KEYSER ST

PHILADELPHIA, PA 19144

(267) 581-1711 (primary)

l.r.wood@live.com

EXPERIENCE

Cashier/ Customer Service, Kmart 10/2015 - PRESENT

Philadelphia, PA

Check out customers quickly and efficiently using a computerized cash register

Register and process layaway sales and payments

Assist customers with purchases

Help restock store during shift by placing inventory on appropriate shelves.

Straighten up store to keep it neat and orderly so that it is safe and clean for customers

Customer Service Representative, H & R Block 01/2015 - 04/2015

Philadelphia, PA

* Greet clients and inform tax professionals of their arrivals ;

* Schedule appointments for clients to have their taxes prepared by a tax professional ;

* Answer incoming telephone inquiries about appointments and retail products ;

* Maintain cleanliness of office ;

* Help sort client information that was left from previous years ;

* Process payments using a computerized cash drawer; cash, check, credit card and

money orders. ;

Administrative Assistant, Mastery Charter Schools

02/2014 - 09/2014

Philadelphia, PA

* Greeted visitors and informed coworkers that their meeting attendees were in the office.

* Answered incoming phone calls and directed them to the appropriate person.

* Ordered supplies for all departments as well as food orders for upcoming meetings.

* Maintained the calendar for the office conference rooms.

* Maintained the cleanliness of the office and conference rooms as well ordered office

supplies .

* Open and sorted incoming mail as well as prepared mass mailings for schools.

Student Services Assistant, School District of Philadelphia

10/2005 - 01/2014

Philadelphia, PA

School District of Philadelphia-Potter-Thomas Elementary School

* Assist teachers in classroom by using differentiated lessons for children with special

needs.

* Graded homework, made copies, and checked attendance for classroom teacher.

* Monitored children in the lunchroom and in school yard during lunch and recess.

* One to one to a student with Asperger's Syndrome. Assisted in a Autism Support

classroom helping children on all levels of the Spectrum academically and socially. ;

Shift Coordinator, Burger King 03/2003 - 08/2005

Philadelphia, PA

* Open and close the store; reconciled the safe against computer printouts, set up and

opened cash drawers for crew members as well as reconciled drawers against cash register

receipts.

* Prepared breakfast and prepped ingredients for the day. Managed waste by keeping the

amount of food on level with sales. Ensured the cleanliness of the dining room and

restrooms by directing staff.

* Inventory control during delivery and closing;

* Worked the drive thru took customer's orders, calculated their total, gave change and

delivered food.

* Resolved customer issues and complaints to their satisfaction while adhering to the

regulations and objectives of the company.

Customer Service Representative/Sales, Harvest Book Co LLC

11/1999 - 12/2002

Washington, PA

* Answered incoming calls and emails in a call center about out of print books using the

internet and the company’s inventory to find and sell books.

* Used a database program to process sales for both credit card and check/money orders.

* Appraised used books and entered them into the company’s inventory.

* Resolved customer problems by actively listening and finding solutions to problems with

their order

Receptionist, Comhar 11/1998 - 01/1999

Philadelphia, PA

* Answered and directed incoming phone calls on a switchboard from consumers, doctors

and staff

* Opened and sorted incoming mail

Administrative Assistant, AccuTemps 08/1996 - 05/1997

New York, NY

* Filing and typing reports from executives. ;

* Sorted incoming mail and answered incoming phone calls for staff

EDUCATION

Fordham University 09/1994 - 05/1997

Bronx, NY

Post-secondary education, no degree or certificate

Murrell Dobbins Area Vocational Technical

High School

09/1991 - 06/1994

Philadelphia, PA

High school graduate or equivalency certificate (GED)

SKILLS

• Typing 62 wpm • Microsoft Office • credit card, cash and

check sales