LEADING YOUR PEOPLE THROUGH CHANGE

ELLEN J. BURTON

Innovate Integrate Advocate

AGENDA

• The Changes You Face

• What Happens During Organizational Change

• Your Strategic Response To Change

• The Change Equation

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WHAT HAPPENS WHEN CHANGE OCCURS

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WHAT HAPPENS DURING ORGANIZATIONAL CHANGE

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THE CHANGES YOU FACE

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Bargaining

Denial

THE KUBLER ROSS MODEL OF GREIF

Time

Mor

ale

and

conf

iden

ce

Anger

Acceptance

Depression

Shock

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THE CHANGE CURVE

Decision

I can see myself in the future

Change?What change?

Denial

Let’s see if we can make itis work

Experiment

Time

Mot

ivat

ion/

Perf

orm

ance

I don’t believe it. How can this be?

Shock / Surprise

This thing is bigger than I thought.Why oh why?

Frustration

How do I move forward?

Lost / Stuck

This is working and I like it

Integration

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YOUR STRATEGIC RESPONSE TO CHANGE

“When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.”

Stephen Covey

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START WITH ‘WHY'

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THE CHANGE EQUATION

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THE CHANGE EQUATION• Sustainable change is only achieved when the Change Equation is true:

(D x V x F) > R

Beckhard-Harris (1987)

Dissatisfaction with the status quo

Visionof a positive future state

First Steps in the direction of

the vision

Resistance to change

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CHOOSE A NEW

WAY OF LEADING

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“Seek first to understand, then to be understood.”

Steven Covey, 5th Habit of Highly Effective people

LISTENING

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LISTENING FOR OTHERS

• PARK (my agenda)

• ATTEND (fully focus)

• EXPLORE (ask and discover)

• VERIFY (shared understanding)

LEADING YOUR PEOPLE THROUGH CHANGE

THANK YOU ELLEN J. BURTON

EJ BURTON & ASSOCI ATES

WWW. COACHELLENB@GMAI L. COM

Innovate Integrate Advocate