Leading Up, Down, & All

Around

Objectives• Appreciate the importance of influence

in leadership.• ID key principles of 360 degree leadership.• Understand and ID ways of investing in

relationship chemistry.• Practice communicating with clarity.• Value the importance and skill of engaging

in crucial conversations.• Engage in knowledge & skill development in

communicating up, down and all around.

Page 7-3

Chart Your Organization

Board

President/CEO

VP Admin

VP Acad

VP SA EX Dir

Exec Svcs

DEAN DEAN DEAN DIRECTOR

DEAN

Council

Assoc Dean

Prog Chair

Dept Chair

Prog Coord

Dep Director

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Being a 360° Leader

Leading From the Middle

• Myth #1: The Position Myth• Myth #2: The Destination Myth• Myth #3: The Influence Myth• Myth #4: The Inexperience Myth• Myth #5: The Freedom Myth• Myth #6: The Potential Myth• Myth #7: The All-or-Nothing Myth

Page 7-6

The Challenges 360° Leaders Face

1. The Tension Challenge2. The Frustration Challenge3. The Multi-Hat Challenge4. The Ego Challenge5. The Fulfillment Challenge6. The Vision Challenge7. The Influence Challenge

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The Multi-Hat Challenge

The Multi-Hat Challenge (cont’d)

How to Handle the Multi-Hat Challenge

• The Hat Sets the Context • Don’t Use One Hat to

Accomplish a Task Required for Another Hat

• When You Change Hats, Don’t Change Your Personality

• Don’t Neglect Any Hat You Are Responsible to Wear

• Remain Flexible

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Leading Up, Down, & All Around: Being a 360° Leader

Page 7-11

Five Levels of Leadership

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Leading Up

Summarize leading up challenges• How far up do you reach?

• What kind of response have you been getting?

• What mechanisms support or facilitate your ability to lead up?

• What obstacles restrict leading up?

• If you could change just one thing to facilitate leading up, what would that be?

The Principles 360° Leaders Need to Lead Up

• Lead yourself exceptionally well.• Lighten your leader’s load.• Be willing to do what others won’t.• Do more than manage—lead!• Invest in relational chemistry.• Be prepared every time you take your

leader’s time.• Know when to push and when to back

off.• Become a go-to player.• Be better tomorrow than you are today.

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Key Principles of Managing & Leading Up1. Manage yourself exceptionally

well.2. Know your leader exceptionally

well.3. Lighten your leader’s load.4. Invest in relational chemistry.5. Be prepared (10X).6. Step into the breach when you

leader’s leadership is waning.7. Speak truth to power.

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Manage/Know Yourself• What is your DiSC/Indra Style?

• Your leader’s DiSC/Indra style?

• What are your preferences for Control or Affiliation? Leader?

• What are your strengths? Leader?

• Can you manage your leader’s talents? How?

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Leading Up

or Kissing Up

Investing in Relationships

Brainstorm ways to invest in

Relationship Chemistry with

your leader?

Page 7-19

Your Stump Speech

• This is where we’re going.• This is why we’re going

there.• This is who is going with us.• This is how we’re going to

get there.

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• Who do we serve? • What is our core

strength? • What is our core score? • What actions can we

take today?

Great Leaders

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THREE CIRCLES OF THE HEDGEHOG CONCEPT

WHAT YOU ARE DEEPLY PASSIONATE ABOUT

WHAT YOU CAN BE THE BEST IN THE WORLD AT WHAT DRIVES YOUR

ECONOMIC ENGINE

The Hedgehog Concept

Crucial Conversations• Remember the fundamentals of

good communication.– 97% of communication non verbal!

• Be in the right place cognitively.

• Practice the 5 Rs if conflict in play.

• PLAN, PRACTICE, PREPARE!!!

Speaking Truth to Power

• Advocate your position clearly and succinctly.

• Illustrate your position by sharing the thinking behind it.

• Publicly test your views and invite and encourage others to do so as well prior to leading up.

• Inquire into the views of others and actively explore their thinking.

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Speaking Truth to Power: Opening Statement

• Name the issue.• Select a specific example. • Describe your passions.• Clarify what is at stake.• Identify the contributions. • Indicate your wishes. • Invite your leader to respond.

You have sixty seconds to do it all.

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Leading DownPractices Commitments

Challenge the Process Search out challenging opportunitiesExperiment, take risks!

Inspire a shared vision Envision and uplifting futureEnlist others

Enable others to act Foster collaborationStrengthen people by empowerment

Model the Way Set the exampleAchieve small wins

Encourage the heart Recognize individual contributionsCelebrate!

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The Principles 360° Leaders Need to Lead Down

• Walk slowly through the halls.• See everyone as a “10.”• Develop each team member as a

person.• Place people in their strength zones.• Model the behavior your desire.• Transfer the vision.• Reward the results.

—John C. Maxwell

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Key Principles of Managing & Leading Down

• Connect and communicate.• See everyone as a “10.”• Develop each team member as a

person.• Place people in their strength

zones.• Model the behavior your desire.• Inspire and focus the vision.• Encourage, recognize, and reward.

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How Full Is Your Bucket?

Donald O. Clifton

Tom Rath

Fast Facts From How Full Is Your Bucket?• The number-one reason people leave

their jobs: They don't feel appreciated.• 65% of Americans received no

recognition in the workplace last year.• A study found that negative employees

can scare off every customer they speak with—for good.

• 9 out of 10 people say they are more productive when they're around positive people.

• The magic ratio: 5 positive interactions for every 1 negative interaction.

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Leading Across• Do you lead across now? How?

• How much of your time (%) is spent leading across?

• What hurts/helps your ability to lead across?

• If you could, what one thing would you change to facilitate your ability to lead across?

The Principles 360° Leaders Need to Lead Across

• Understand, practice, and complete the leadership loop.

• Put completing fellow leaders ahead of competing with them.

• Be a friend.• Avoid office politics.• Expand your circle of

acquaintances.• Let the best idea win.• Don’t pretend you’re perfect.

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The Leadership Loop

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CompetingScarcity mind-set

Me first

Destroys trust

Thinks win-lose

Single thinking(my good ideas)

Excluding others

CompletingAbundance mind-set

Organization first

Develops trust

Thinks win-win

Shared thinking(our great ideas)

Including others

Competing vs Completing

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The Magic 7 for Leading• Leading Up

• Leading Down

• Leading All Around

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The Value of 360° Leaders• A leadership team is more

effective than just one leader.• Leaders are needed at every level

of the organization.• Leading successfully at one level

is a qualifier for leading at the next level.

• Good leaders in the middle make better leaders at the top.

• 360° leaders possess qualities every organization needs.

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Reflection