LEADING THROUGH DISRUPTIVE CHANGE

2018 Change Management Conference ACMP MENA

Christine is a trusted coach, consultant and maker of global leaders. Believing in “Evoking the Possible,” Christine builds confidence in clients to help them navigate through periods of transition and change. Having led large teams through major global outsourcing, restructuring, acquisition integration and downsizing, Christine has been in the trenches and knows the challenges, first-hand. Keenly aware of the chief concerns for executives during these times – retaining key talent, maintaining productivity levels and delivering solid customer service -- Christine provides 1:1 executive and leadership development coaching, facilitated workshops and change leadership consulting. Christine’s zeal is to aid leaders with improving the experience for employees, customers and stakeholders during disruptive change – moving organizations to a steady state quickly and smoothly. Counseling executives to be transparent, authentic and to lead from the heart, strong cultures are built with resilient, confident teams who are able to dig deep and get to the other side of change – healthy, strong and intact. Christine is a strong connector with deep experience building powerful, lasting connections in cross- cultural and virtual organizations. She is certified by the Coaches Training Institute (CTI) and the International Coach Federation (ICF).

“What if we could create an environment where leaders, managers and employees could navigate disruptive change, recognizing the human and

emotional impact and achieve positive results at all levels?”

“Building strong change leadership, empathy and resilience can improve retention, engagement and productivity as well as business acceptance

during disruptive organizational changes.”

Setting the stage • I’m going to share a story, a case study, of significant and disruptive change in an

organization

• I want to share with you key successes and lessons

• You will walk away with new ideas to strengthen how you lead through change.

The Scenario

• Fortune 50 company acquires a global company with facilities across 26 countries and 4 continents. More than 7000 employees.

• During the IT Infrastructure integration, the parent company decided to outsource all IT Infrastructure support to a 3rd party provider. 85 IT employees and contractors impacted.

Change is EMOTIONAL

Worry Concern

Anxiety

Challenges are REAL

Non-standard technology

Tribal knowledge

Stories

Success – 98% Employee & Contractor retention during the transition

Leading through Change vs

Managing Change

Building Stakeholder Alignment

Stakeholders

Building Readiness to Lead

Building Trust and Respect

Communication

Building Engagement

Authenticity

Transparency

Heart

Alignment

Trust & Respect

Communication

Engagement

• Respect and recognize contribution • Build empathy • Allow time for grief

• Face time • Listening to understand • Seek to learn, biggest concerns, things

to plan and watch out for • Engage frequently, personally

• Provide opportunities that grow the individual team members

• Learning, experiences, visibility • Coach individuals to look at what’s

possible • Keep consistent pulse on employees

and business leaders

• Understand business goals • Build alignment around intent

Evocent Coaching Inc www.evokethepossible.com Christine Pouliot +1 612 636 3370 christine@evokethepossible.com

Questions and Comments?