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2016 SPEAKING OPPORTUNITIESCall Center Week Winter • January 26-29, 2016 • The Rosen Centre, Orlando, FL
17th Annual Call Center Week • June 27-July 1, 2016 • The Mirage, Las Vegas, NV
Leading Customer Experience Transformation. Collaboratively.The world’s largest event for customer care professionals.
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DO YOU HAVE A STORY TO TELL?CCW is the #1 customer care event in the world and year over year it gets BIGGER, BETTER and UNPARALLED in every way… The leading event shares inspirational stories of customer-centric leadership, innovation, growth and transformation. Now offered twice a year, CCW is where the industry assembles year on year to explore, debate and respond to the changing customer landscape.
We are constantly identifying industry trendsetters to share the tools and insight needed to inspire excellence, drive change and deliver business value. Join the CCW speaker faculty and share your story with the customer care community.
Lisa Schulman Program Director [email protected] 1-212-885-2714
Lisa Schulman • [email protected] • 1-212-885-2714 2
Kevin D. WildeChief Learning Officer
General MillsAuthor, Dancing with the Talent Stars – 25 Moves
that Matter Now
RECENT SPEAKERS WHO SHARED THEIR STORIES AT CCW
Lisa Schulman • [email protected] • 1-212-885-2714 3
Diana OreckVice President
The Ritz-Carlton Leadership
Center
Chuck SlikerSVP, Operations
Services
Arby’s
Jasmine GreenChief Customer Advocate
Nationwide Mutual Insurance
Company
Nell WilliamsSVP, Global Sales &
Customer CareMarriott
International
Bob SimmondsVP, Domestic
Travel Operations Disney
Destinations
Maxine ClarkChief Executive Bear
Build-A-Bear
Leo MinerviniChief Information Officer
Carlos Bakery, home of TLC’s
Cake Boss
Jonathon WolskeCulture EvangelistZappos Insights,
Part of the Zappos Family
Mark Scarborough SVP, Customer Service
& EngagementDiscover Financial
Services
Lisa OswaldSVP, Global Customer
ServiceTravelzoo
Adriana TorresGlobal Head, Customer
Care ServicesVisa Inc.
Troy MillsDivisional VP, Customer
Care Operations Walgreens
Mary Beth JenkinsChief Operating Officer
UPMC Health Plan
Andy YasutakeHead of Global Technology
Solution & OperationsLinkedIn
Steve RiddellChief Sales Officer
Blinds.com, a Home Depot
Company
Peter ScocimaraSenior Director Global
SupportGoogle
Jim NagleVP, Call Center
Operations Kohl’s Department
Stores
Ashley KohlrusChief Operations Officer
Allegacy Federal Credit Union
Ingrid LindbergChief Customer Officer
Prime Therapeutics
Lisa Schulman • [email protected] • 1-212-885-2714 4
RECENT SPEAKERS WHO SHARED THEIR STORIES AT CCW continued
WHY CONSIDER SPEAKING AT CCW?The value of speaking on the world’s greatest stage for customer centric professionals is unparalleled.
• Immediate personal and corporate recognition as an industry innovator
• Excellent networking and business development opportunities
• A complimentary main conference pass for you to attend
• 20% discount for your team to join you at CCW
A Brand You Can Trust – CCW is THE place to be
• Content you can count on from leading minds in customer service
• Legendary keynotes challenging the way you think
• 100% new case studies, never repurposed or repeated
• No vendor sales presentations
• Personalized learning experiences with like-minded peers
Lisa Schulman • [email protected] • 1-212-885-2714 5
RAVE REVIEWS FROM PAST SPEAKERS
Lisa Schulman • [email protected] • 1-212-885-2714 6
“When I walked into the room,
the energy blew me away. It’s rare to see this type of
energy in a large scale event.”
“Thank you so much for asking me to speak at the event. I had a
great time. I made some good contacts and look forward to
getting to more IQPC events in the future. You guys put together a
great conference.”
“Good opportunity to meet
colleagues and get a sense for what’s happening in
the industry,”
“I just wanted to take a
moment to thank both of you for inviting us to come
to Call Center Week and speak. We both feel we got a lot out of it and
based off the reaction received by those who attended our session, we feel the topic definitely spoke volumes to those who
were there. Thanks again and I hope we can be a part of any future Call Center
Week or IQPC conferences.”
Maxine Clark Chief Executive Bear
Build-a-Bear 2013 CCW Lifetime Achievement Award
Winner
Jonathan Keane Director of Customer
Service CafePress Inc.
“I just wanted to say thanks again for
having me as a guest speaker last week, I truly appreciate it. I met some wonderful colleagues and
vendors….Great job putting on an outstanding conference.”
Josh Sexton Manager, Customer Care
Liberty Utilities - Central
Bob Azman Chief Customer
Officer Avtex
“Thank you so much (for the
speaking opportunity).. I had a lot of fun!!”
Luci Derosa Director,
Customer Service Boston Scientific
“Again, great conference
this year! Thank you for allowing me to be a part of your
advisory board, your judging panel and for the opportunity to speak.
I very much enjoy it and would be glad to judge and/or speak in the future.
Thanks again!
Deborah Alvord CX Transformation Lead
Hewlett-Packard Enterprise Customer
Services
Steve Pfeilsticker Business Systems Analyst II
Express Scripts, Inc.
NOW CCW IS OFFERED TWICE A YEAR Tell your story at the largest, most comprehensive customer care events in 2016. Inspire your peers, transform the industry, and be involved.
We are actively looking for corporate practitioners for the 2016 CCW events. Please connect with Lisa Schulman to discuss your participation.
Call Center Week Winter January 26-29, 2016 The Rosen Centre, Orlando, FL www.callcenterweekwinter.com
17th Annual Call Center WeekJune 27 – July 1, 2016 The Mirage, Las Vegas, NV www.callcenterweek.com
Lisa Schulman Program Director [email protected] 1-212-885-2714
17th ANNUAL