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Leading Change: A Core Competency for Facilities Managers
James P. Ware, PhD Executive Director The Future of Work…unlimited
Meet Our Presenter: I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Imagine a Cocktail Party…
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“Hi I’m Sarah. So, what do you do?”
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
What Do You Say?
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© Copyright 2012 by The Future of Work…unlimited. All rights reserved
All the World’s a Stage. . .
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We design the work experience – to improve workforce productivity
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
and. . .We Introduce Change
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© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Experiencing Change
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Perceptions
Feelings
Assumptions
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Exercise: Experiencing Change
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Leading Change is Difficult
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© Copyright Rosebud Productions. Reprinted with permission.
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Understanding Change
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C = D x V P x
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
C=Dissatisfaction x V x P
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Who?
How widespread?
About what?
How intense?
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
C= D x Vision x P
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Whose?
How specific?
How compelling?
What’s in it for me?
What’s in it for me?
What’s in it for me?
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
C= D x V x Process
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How detailed?
Who is leading it?
Who supports it?
How inclusive is it?
How will you measure progress?
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Applying The Model
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C = D x V P x
50% 50% 50% x x 12.5% =
x x
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
A Proven 8-Step Process
1. Create a sense of urgency
2. Pull together the guiding team
3. Develop the change vision and strategy
4. Communicate for understanding and buy-in
5. Empower others to act
6. Produce short-term wins
7. Do not let up
8. Make it stick by creating a new culture
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Source: John Kotter, Leading Change and Your Iceberg is Melting
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Creating Urgency
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Now!
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Creating Urgency
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Design From Data
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Creating Urgency
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Ask questions –and listen to the answers
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Creating Urgency
Paint Pictures of What Could
Be
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© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Creating Urgency
Increase the tension between
“Is” and
“Could Be”
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© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Taking the Journey
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Rules of the Road
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Light Many Fires
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Rules of the Road
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Don’t Be a Lone Ranger
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Rules of the Road
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Get Moving & Stay Moving
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Rules of the Road
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Stay Patiently Impatient
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If You Are Hungry for More…
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Read the
Book
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If You Are Hungry for More…
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http://thefutureofwork.net/assets/Creating_the_Future_of_Work_WP2012001.pdf
Download this
White Paper
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If You Are Hungry for More…
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Sign up for my
newsletter
http://www.thefutureofwork.net
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
If You Are Hungry for More…
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Give me
a call!
+1 510 558 1434
© Copyright 2012 by The Future of Work…unlimited. All rights reserved
Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork
James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California [email protected]
Thank You!
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I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.