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"Wherever you go, go as a leader" is more than just the second line of the Carlson Credo. It was also the theme of the company's 2014 Values Day where we captured thoughts and insights about leadership from employees. They are gathered here. Instead of printing the book, we are offering it online as part of our 2014 Responsible Business Action Month initiatives. Enjoy.
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The first line of the Carlson Credo is: “Wherever you go, go as a leader.” Curt Carlson, our founder, knew that leadership is not only a core value, but a busi-ness imperative. It is so important that we devoted our 2014 Values Day program to the topic. It is also an element of Vision 20/20: Developing Talent. We are developing tomorrow’s leaders today.
During Values Day, we asked Carlsonians what leadership means to them. The answers were wide-ranging, motivating and worthy of compiling for future reference. We trust that this collection of Carlsonian thoughts and sentiments on leadership will inspire you and help you to become an even better leader.
As we learned, whatever job you hold in the company, you have an opportunity to be a leader – to make a difference. You can lead from wherever you are, and make your own unique contributions to our success.
Leadership is about being the best you can be, and leading others on their journey to unlock their potential. At Carlson, we are collectively responsible and accountable for the success of our company. Every job and every task is impor-tant and appreciated. Aristotle said it best: “The whole is greater than the sum of its parts.”
The design of this leadership E-book was inspired by the chalkboard erected in our Minneapolis headquarters for Values Day. When I walked into our employee entrance and saw the heartfelt sentiments on leadership, I was moved by the many thought-provoking comments.
All of the quotes you will read in this notebook were written by your Carlson colleagues. As you read this collection of their thoughts on leadership, I hope you, too, will be inspired. Enjoy.
Trudy Rautio President and Chief Executive Officer, Carlson
WHEREVER YOU GO, GO AS A LEADER.
Whatever you do,do with integrity.wherever you go,go as a leader.
whomever you serve,serve with caring.
whenever you dream, dream with your all.
and never, ever give up.
Curtis L. CarlsonFounder
a leader is someone who
takes responsibility for their actions and helps others develop
to their fullest potential, someone
who helps guide others through their work
and provides resources for growth.
darcy bestfront desk representativeradisson Hotel La Crosse
leadership is not being afraid to fail; leadership is never being satisfied; leadership is developing
and growing talent; leadership is not what you can’t do but what
you can bring to others.
dan countrymanspecialist
digital direct programs
leadership is helping
others unlocktheir potential.
be a teacher. be patient.
want to make a difference.
create a space where people
are comfortableenough to
share their ideas.
leadership isinspiring others
to take action and take accountability
for outcomes relentlessly asking
“What is next?”john zurn, senior director
reservations and customer carecarlson rezidor hotel group
set a directionand unleash
the power ofyour organization.
suzy riestererexecutive vice president and
chief commercial and finance officercarlson rezidor hotel group
find value in each person to create
a great team.be approachable. find the fun in our daily tasks.
leadership is knowing
when to leadand when to let others
lead and be a cheerleader.
empowering thosearound you to be
comfortable enoughto make the best
of themselves and,by proxy, the best ofthose around them.
douglas wolfsenior technical analyst
carlson
leadership isresponding
with enthusiasm,being a role model,leading by example,
going above and beyond, helping others as I would want to be
helped/treated.scott Imhoff, managersales and Intermediaries
carlson rezidor hotel group
Identify a need and influence
others to help solveor fulfill the need.
leadershipis
doing the
right thing.
Leadership is findingthe right people,putting them in
the right roles, ANDmoving out of THEIRway, lending SUPPORTand direction WHEREneeded, but allowing
your team to fly.betsy bongard
Human resources delivery consultantcarlson rezidor hotel group
a leaderserves others,
develops others,does what’s righteven if unpopular.
brad hallchief financial officer
carlson
share new ideas, allow creativity, take a personalinterest, offer guidance, allow individualism.
lead by example, allowing team
to do what they do best while
removing obstacles
along the way.
leadership is communication,setting a good
example, always willing to help...
recognizing variances in abilities and working with them, fostering
development, promoting a “team” atmosphere.
troy byerestaurant supervisor
radisson hotel la crosse
leadership islistening, being
humble, and making decisions, taking risks, trusting collaboration.
Javier rosenbergchief operating officer, americas,
and executive vice president,owned and managed hotels
carlson rezidor hotel group
set clear expectations and provide direction
while encouraging
flexibility and credibilityon how you get there.
leadership meanssharing my vision
for the future tohelp others to movein the same direction.
phil mCDONALDDIRECTOR, sourcing operations
carlson
LEADERSHIP IS NOT JUST ABOUT
MANAGING OTHERS. IT’S ABOUT
DEVELOPING OTHERS TO HELP THEM ACHIEVE THEIRGOALS ALONG
WITH THE GOALS OF THE COMPANY.
LEADERS RECOGNIZE
OPPORTUNITIES AND TALENTAND THEN ENABLE
EMPLOYEES TO MAKE THE OPPORTUNITY
COME TO FRUITION.
LEADERSHIP MEANSTAKING A STEP TOWARDTHE UNKNOWN, BEING
THE FIRST, ANDENCOURAGING
OTHERS.MONICA RAMIREZ
COORDINATOR, franchise operationscarlson rezidor hotel group
LEADERSHIP ISTHE ABILITY TO LEAD
AND FOLLOW AT THE SAME TIME.THE ABILITY TO
MOtIVATE, ENCOURAGEAND SUPPORT BEYOND
REQUIREMENTS.JOEL MACHakaire
senior specialist, accountingcarlson
BE ABLE TO DO HARD THINGS
AND GET OTHERSTO DO HARD THINGS THAT
NEED TO BE DONE.
LEADERSHIP IS CONFIDENCE,
WALKING THE TALK,TAKING INITIATIVE, BEING UNPOPULAR
WHEN NEEDED,DELEGATING AND
USING YOUR PEOPLE TO
THEIR FULLEST POTENTIAL.
A LEADER HARNESSESTHE TALENT AND SKILLSOF TEAM MEMBERS TO ACHIEVE COLLECTIVE
GOALS.SANDY LOEFFLER
TEAM LEAD, systems developmentCARLSON REZIDOR HOTEL GROUP
LEADERSHIP IS DEVELOPING AND THEN
ARTICULATING AVALUE-BASED VISION AND THEN INSPIRING
OTHERS TO WORK TOWARD THAT VISION.
JARED GARNERASSOCIATE GENERAL COUNSELcarlson rezidor hotel group
TAKE THE
REINS AND
MOVE TOWARD A GOAL.
LEADERSHIP IS THE ABILITY TO WORK WITH
OTHERS TO IMPROVE
OUR BUSINESS, BETTER
EMPLOYEE ENGAGEMENT.
LEADERSHIP IS MAKING UP YOUR MIND AND
EXECUTING YOUR PLAY,STAYING MOTIVATED, KEEPING YOUR EYE ONTHE PRIZE, LEARNING
FROM YOUR MISTAKES,CELEBRATING YOUR
MISTAKES.AMY COYNE
SENIOR ACCOUNTANTcarlson
lEADERSHIP ISINSPIRING ANDEMPOWERING
PEOPLETO MAKE A
DIFFERENCE.STEPHANIE LOPATO
manager, BRAND MArketing, RADISSONCARLSON REZIDOR HOTEL GROUP
LEAD WITH ACTIONS MORe THAN WORDS.
SHOW IT’S OKAY TO FAIL.
DON’T WAIT FOR PROFOUND
MOMENTS. IT’S NOT RANK, IT’S REsPECT.
LEADERSHIP ISALLOWING OTHERSTO DEMONSTRATETHEIR LEADERSHIP
SKILLS, EVEN THOUGH THEY MAY FAIL ALONG THE WAY.
RYAN METKODIRECTOR, audit
carlson
LEADERSHIP ISHAVING AN OPEN MIND TO LISTEN
TO OTHERS, ACCEPTCRITICISM AND FEEDBACK AND
EMBRACE AWILLINGNESSTO CHANGE.
JAY FURNALdDIRECTOR, CUSTOMER INSIGHTScarlson rezidor hotel group
LEADERSHIP IS ENCOURAGING
OTHERS BYSHARING YOUR
THOUGHTS, VALUES AND EXPERIENCES.
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LEADERSHIP IS LEADING BY EXAMPLE,
HAVING AN OPEN MIND,ALLOWING OTHERS TO
MAKE MISTAKES, COACHING.
WENDY MOTZKOMANAGER, FINANCE
MANAGED/OWNED HOTELSCARLSON REZIDOR HOTEL GROUP
BEING SELFLESS, ENCOURAGING, COURAGEOUS,
TAKING ACTION, MAKING A
DIFFERENCE.
LEADERSHIP IS HAVINGTHE INTELLECT,
DETERMINATION ANDVISION TO INSPIRE
AND EMPOWER OTHERSTO REALIZE THEIR
POTENTIAL THROUGHACHIEVEMENT OF SHARED GOALS.
TODD FOLBRECHTVIcE PRESIDENT
STRATEGIC INVESTMENTScarlson rezidor hotel group
BE OPEN. LISTEN TO
IDEAS FROM EMPLOYEES.
LEADERSHIP IS INCLUSIVENESS.ASK THE HARD
QUESTIONS ANDLISTEN TO
THE ANSWERS.KATHLEEN MALLERYSENIOR DIRECTOR
REVENUE OPTIMIZATIONCARLSON REZIDOR HOTEL GROUP
A LEADER
IS COURAGEOUS
AND BOLD.
leadership is more about
the team than the individual.
caroline larson, directortraining and program development
carlson rezidor hotel group
leadership is directing the
energy/creativity toward a
common goal.adam lesperancesecurity analyst
carlson
LEADERSHIP ISPUSHING BEYOND YOUR
COMFORT ZONE, TESTING YOUR LIMITS, BEING WILLING TO FAIL
AND HAVING THE COURAGE TO DO IT ALL OVER AGAIN.
TAMMY LEE STANOCHVICE PRESIDENT
CORPORATE AFFAIRSCARLSON
LEADERSHIP IS INSPIRING OTHERS TO COLLABORATE AND WORK AS A TEAM, DO THEIR BEST, FIND THEIR
OWN PASSION.
remember that all jobs at all levelshave opportunitiesto lead every day
and being a part of it.marnae troxel
club carlson operations managercarlson rezidor hotel group
leadership is fostering
a work environment to exercise innovative thinking.
leadership can come
from anywhere in the company. You don’t need a big, fancy or
important title to
be a leader.
leadership is being supportive, creating a safe environment, ensuring tools for
success are available,
being flexible. Jeffrey freundvice president
operationscarlson rezidor hotel group
leadership isproviding guidance,
inspiration and clearexpectations of the
direction in whichwe should be going.
elizabeth hankeymanager, mobile commerce & Experience
carlson rezidor hotel group
leadership means helping others
to become the best
they can be.
leadership is feeling
empowered to make a difference.
mackenzie childressbrand marketing specialistcarlson rezidor hotel group
leadership iscompetence &
Credibility,creating conditionsfor collaboration
to occur.mary plunkett, vice president
global talent management and developmentcarlson
leadership meansknowing when to step
up and speak whensomething does not
seem right, feel right, or is driven by the wrong motives.
kate webersenior accountant
carlson
leadership is
inspiration and
accountability.ann gilles
senior risk management analystCarlson
leadership is giving others
the opportunity to excel.tim johnson, manager
technical systems developmentcarlson rezidor hotel group
leadership is knowingmy strengths andthe strengths of
others, speaking up.everyone is a leader.
give people thespace to lead.
jan lubarsenior director
risk managementcarlson
leadership isknowing how to
motivate peopleso they do more
because they wantto and not because
they have to.carrie harrington
administrative assistantcarlson
leadership means to
not be afraid to speakup and express
your ideas.
leadership means
listening to and
encouraging others.
leadership isempowering employees,empathy, direction,removing obstacles,
vision.jeff wermager
directorrevenue optimization
carlson rezidor hotel group
leadership is bold, thoughtful,
challenging, engaging,listening, coaching,changing status
quo, reward.joel smollen
senior directorIT architecture
carlson rezidor hotel group
good leadership is getting the
best outof myself and those around me.
Rose Anderson, vice president, brandingcarlson rezidor hotel group
leadership ismotivating/supportingothers, seeking views
of others/newperspective, seeing
a purpose, love what you do and
believe in it.dan mcshane
SENIOR auditORCARLSON
leadership is the integrity
to lead by example and not stray.jeff johnson, directorINFORMATION SECURITY
CARLSON
leadership is listening and
serving others, providing vision and opportunity.
tony pellegrinsenior vice president
CORPORATE DEVELOPMENTCARLSON
...someone who leads with communication &
strength ... who acknowledges each
and every moving part of a team, down to the minor details. a person who deals with stress
and rush with a level mind.
jaimie wood, pantry cookradisson hotel la crosse
leadership is being flexible to change
and integrating many perspectives into one success.
kevin baashuman resources generalist
CARLSON REZIDOR HOTEL GROUP
leadership is caring more
about your co-workers
and the overall service than yourelf.
amanda ruettenserver, radisson hotel la crosse
create good energy, allow for
mistakes/new learnings.beth nichols, director
digital marketingcarlson rezidor hotel group
leadership is working with yourteam and peers
with honesty, trust,confidentiality and
overall caring.judy chRIstopherson
senior business support analystCARLSON
leadership simplymeans taking a
group of peopleand helping themaccomplish their
personal besttogether.
ryan larsonmanager
credit and collectionsCARLSON
set a good example, be inclusive and
respectful of others.
diane skipton district revenue specialistcarlson rezidor hotel group
leadership means encouraging and allowing others to reach their full potential
and reach higher ground
together.sheila xiong
hUMAN RESOURCES DELIVERY COORDINATORAND EXECUTIVE ADMINISTRATOR
CARLSON
leadership ishonesty and integrity,
positive attitude,commitment,
sense of humor,team player,
open to change.It’s not about me;
It’s about us.siri peter
IT quality managercarlson rezidor hotel group
leadership isleading, educating and motivating a group of people toward a
common goal.steven dickey
district revenue specialistmidscale hotels america
leadership is
encouraging AND
nurturing others to be their best.
a leader,,,trusts others
to get the best results.
erica cohrsmanager
benefit operationsCARLSON
leadership isn’tjust going to appear.you need to seek it out, and you need to
embrace it when presented with opportunities.
eric gonzalezfinancial analyst
carlson
be supportive and influence.
be selfless. find opportunitiesfor others to lead and make a difference.
karen tillemanssenior director
human resources systems and administrationcarlson
encourage risks. bring multiple perspectives to the table.
challenge yourself
and others to bring out their best.
leadership isresolving problems
as they occur. setting goals to
achieve andpassing the goals I set for myself.
teresA lassiterhousekeeping supervisor
radisson nashville
encourage othersto do their best.
take more chanceswith people. thinkoutside of the box.
carol studenskisupervisoraccounting
CARLSON
wherever you go, go as a leader.
This e-book was published by Carlson Communications. To help save a tree during Responsible Business Action Month, we are
sharing it with you online rather than printing it.
Leadership comments from the 4th floor whiteboard in Carlson’s Minneapolis headquarters.