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Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. Leadership Transitions: Differences Across Leadership Levels Joy F. Hazucha 25 June 2013

Leadership Transitions: Differences Across Leadership Levels

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25 June 2013. Leadership Transitions: Differences Across Leadership Levels. Joy F. Hazucha. The Korn/Ferry Leadership and Talent Consulting family. Mission. Vision. Better leaders, Better world. - PowerPoint PPT Presentation

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Page 1: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Leadership Transitions:Differences Across Leadership Levels

Joy F. Hazucha

25 June 2013

Page 2: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

The Korn/Ferry Leadership and Talent Consulting family

Better leaders, Better world

MissionPremier global provider of talent management solutions that accelerate leadership effectiveness and maximize business impact

Vision

2

Page 3: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

MADRIDMEDELLIN MELBOURNEMEXICO CITYMIAMIMILANMINNEAPOLISMONTERREYMONTREALMOSCOWMUMBAIMUNICHNEW DELHINEW YORKNORTHERN VIRGINAOSLOPARISPHILADELPHIAPRINCETONQUITORIO DE JANEIROSAN FRANCISCOSANTIAGOSAO PAULOSEOULSHANGHAISINGAPORESTAMFORDSYDNEYTAIPEITEL AVIVTOKYOTORONTOVANCOUVERVIENNAWARSAWWASHINGTON, DCWELLINGTONZURICH

Global FootprintAMSTERDAMATHENSATLANTAAUCKLANDBANGALOREBARCELONABEIJINGBOGOTABOSTONBRISBANEBRUSSELSBUDAPESTBUENOS AIRESCALGARYCARACASCASABLANCACHICAGOCOPENHAGENDALLASDUBAIDURANGOFRANKFURTGENEVAGUANGZHOUHAMBURGHELSINKIHONG KONGHOUSTONIRVINEISTANBULJAKARTAJOHANNESBURGKIEV KUALA LUMPURLIMALONDONLOS ANGELESLYON

3

Page 4: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Agenda

4

Research on differences between levels

Implications for your organizations

Page 5: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 5

Transitions Across the Leadership Pipeline

Page 6: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Leadership Transitions

The ‘STATS’

Up to 40% of internal promotions find the transition a challenge; 20% rate it a downright disappointment(RHR RESEARCH)

Fewer than 36% of executives hired from outside the organization will succeed(BRADT, CHECK & PEDRAZA , 2009)

8% of new managers continued to operate more as individual contributors than leaders(CONCEPT RESERVE)

6

Page 7: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Transitions in the ‘Danger Zone’

Why? Peter Principle; high performers

who have been misidentified Never learned how to manage

transition process Lack of support for big stretch

assignments Lack of clarity around

expectations Radically different success

factors in new role—they don’t naturally occur

7

Page 8: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

The Transformation Trilogy

The Transformation Trilogy— Arthur Freedman, 1998

Let Go

PreserveAdd On

Need to understand what to Add On, Preserve, and Let Go

8

Page 9: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

4. Behaviors and Skills:

Skills and behaviors that

can be applied on the

job

3. Knowledge, Experiences:

Relevant experiences

and track record

1. Traits, Aptitudes, & Derailers:

Behavior tendencies and abilities

2. Motivators, Interests, &

Values: Career goals,

What interests and engages

them

Whole Person Assessment: Compare Levels on Each

More observableEasier to develop

Less observableMore difficult to

develop

9

Page 10: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Methodology

Methodology overview: Looked at 30,000+ leadership assessments Determined leadership level at time assessment Contrasted each level to the ones above and below Isolated the attributes that reliably differentiate each

level Replicated across samples, reliably classifies into

correct level

10

Page 11: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 11

1. Motivators: Data Collection

Career History Questionnaire: inventory used as pre-work for in-depth assessments – asks leaders to rank order their top 5 motivators from a list of 19

Data collected from over 17,000 leaders from 2006 To 2011

Leaders represented a variety of industries as well as geographies

Categorized into 4 levels of leadership

Page 12: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

19 Motivators: Choose top 5

Advancement opportunities (promotions)

Fast-paced environment with lots of change

Friendly workplace with good relations with coworkers, vendors, and/or clients

Sense of personal accomplishment Hard-driving, performance-based

culture Autonomy in carrying out my

responsibilities Belief in the mission of the

organization Expert or authority status Fair and consistent managers

Influence on the direction of the organization

Monetary compensation Opportunity to be creative Responsibility for the performance

of others and the results of the unit Stimulating, challenging work Training or development

opportunities Variety in job duties Visibility and recognition Working in a stable job with little

change Work-life balance

12

Page 13: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 13

US Leader Motivators by Level

Influe

nceO

rgDir

Respfo

rOthe

rsand

Unit

HardDriv

ePerf

Based

Beliefi

nMiss

ion

FastP

aceC

hg

Autono

my

StableL

ittleC

hg

Creativ

e

Expert

Authori

ty

PersAcc

ompli

sh

StimCha

llWork

Moneta

ry

Visibil

ityRec

ognit

ion

Variety

Friend

ly

WorkLif

eBala

nce

TrngDev

Opptie

s

Advan

ce

FairCon

sisten

t0%

10%20%30%40%50%60%70%80%90%

100%

US by LevelFirst level (N=1690) Mid level (N=2482)Functional area or Business leader (N=3822) Senior /Top (N=1424)

<- more important at higher levels --- more important at lower levels ->all correlations with level significant EXCEPT Stable Job, Little Change

Perc

ent c

hoos

ing

in to

p 5

Page 14: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Self Focused Motivators

Motivators

Lower Level Senior Level

Preserve Across Levels

Advancement

Friendly Workplace

Development Opportunities

Work-life Balance

Influence Drives

Influence on Organization Decisions

Responsibilities for Others

Performance Based Culture

Belief in Organizational Mission

Achievement Drives

Stimulating, Challenging Work

Personal Accomplishments

Monetary Compensation

14

Page 15: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

2. Personality by Level

15

Page 16: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 1

6

IndividualContributor

First-levelLeader

Mid-levelLeader

Business UnitLeader

SeniorExecutive

Personality: Preserve

Preserve

Self-Confidence

Emotional Control

Consideration of Others

Responsibility

CONSISTENT

16

Page 17: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 1

7

IndividualContributor

First-levelLeader

Mid-levelLeader

Business UnitLeader

SeniorExecutive

Personality: Let Go

Let Go

Micro-Managing

Attend to Detail

Passive-Aggressive

Keep People Happy

DECLINING

Independence

17

Page 18: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 1

8

IndividualContributor

First-levelLeader

Mid-levelLeader

Business UnitLeader

SeniorExecutive

Personality: Add On

Add On

Energy

Adaptability

Influence

Risk-Taking

INCREASING

Optimism

Vision

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Page 19: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Personality Twist: Add On, then Let Go

19

Page 20: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Derailment

Lack Self-Insight Poor Relationships Create a Negative

Environment Handle Conflict Poorly Create Distrust

20

Page 21: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Summary

Managing Others (First Level)

Managing Managers (Mid-Level)

Business Unit Leader

Willing to give direction, depends on others

Needing to be liked

ADD ON:

LET GO:

Influencer, energetic, executor, risk takerADD ON:

LET GO: Attending to daily details

Strategic, trusting, idea generator, optimistic

ADD ON:

LET GO:

Acting independently

21

Personality Summary

Page 22: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

3. Experiences by Level

22

Page 23: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Experiences to Accelerate Transitions

Lower Level Senior LevelDifficult Staffing Situations

Financial Management

Interpersonal Challenges

Support Function Experience

Strategy Development

Critical/Visible Assignment

High Risk Situations

Critical Negotiations

Inherited Problems External Relations

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Page 24: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

-1.0

-0.8

-0.6

-0.4

-0.2

0.0

0.2

0.4

0.6

0.8

1.0

Front Line (951)

Mid Level (1656)

Business Unit (795)

Senior Exec (644)

Problem-Solving and Personality Experience

Note: Experience Differences much larger than Personality

24

Page 25: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

4. Skills and Competencies

Responses to The PROFILOR® from 8,000+ leaders across the globe: The PROFILOR®

360◦ feedback tool used for development purposes Feedback collected from sources including Manager/Boss

perspective

25

  Skill Importance

Model Nlow Nhigh Nlow Nhigh

Sr Exec 952 1,014 1,007 1,008

BUL 1,232 1,292 1,288 1,290

MLL 2,572 2,603 2,586 2,589

FLL 3,119 3,249 3,232 3,239

Boss Ratings of leaders from 4 levels

Importance of each competency Skill level on behaviors ->

competencies

Level

Page 26: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Ana

lysi

s/Ju

dgm

ent

Stra

tegy

Vis

ion/

Inno

vatio

n

Fina

ncia

l

Glo

bal

Cus

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ers

Stru

ctur

e - P

lans

Stru

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e - E

xecu

tion

Driv

e fo

r Res

ults

Cou

rage

Influ

ence

Eng

age

& In

spire

Tale

nt

Col

labo

rate

Com

mun

icat

e

Rel

atio

nshi

ps

Trus

t

Ada

ptab

ility

2.50

3.00

3.50

4.00

4.50

5.00

5.50

6.00

6.50

7.00FLL Importance MLL Importance BUL Importance Sr Exec Importance

Ratings of Importance

26Thought Leadership Results Leadership People Leadership Personal Leadership

Critically Important

Page 27: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 27

Ratings of SkillA

naly

sis/

Judg

men

t

Stra

tegy

Vis

ion/

Inno

vatio

n

Fina

ncia

l

Glo

bal

Cus

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ers

Stru

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Stru

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Driv

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r Res

ults

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Influ

ence

Eng

age

& In

spire

Tale

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Col

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Com

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Rel

atio

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ps

Trus

t

Ada

ptab

ility

2.50

3.00

3.50

4.00

4.50

5.00

FLL Skill MLL Skill BUL Skill Sr Exec Skill

Thought Leadership Results Leadership People Leadership Personal Leadership

Demonstrates competency to

a great/very great extent

Page 28: Leadership Transitions: Differences Across  Leadership Levels

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Development Priorities MatrixLower Importance (from PROFILOR) Higher Importance (from PROFILOR)

Higher Skill

(BOTH in PROFILOR & Assessments)

Lower Skill (BOTH in

PROFILOR & Assessments) Primary

Development Needs

Primary Strengths

Page 29: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 29

Development Priorities MatrixLower Importance (from PROFILOR) Higher Importance (from PROFILOR)

Higher Skill

(BOTH in PROFILOR & Assessments)

Lower Skill

(BOTH in PROFILOR & Assessments)

Primary Development Needs

Sr Exec: Drive for ResultsTalent

Structure Work-Execution

BUL: Structure Work-Execution

MLL: Structure Work-Execution

Secondary Development Needs Sr Exec: Global

Financial Structure Work-Plans Courage

BUL: Talent

MLL: Financial

Secondary Strengths

Sr Exec: none

BUL: Trust

MLL: Trust Drive for Results

Primary Strengths

Sr Exec: Trust

BUL: Drive for Results

MLL: Customers

Page 30: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Most Important Competencies

Lower Level Senior Level

Preserve Across Levels

Adaptability

Communication

Build Talent

Engage & Inspire

Influence

Strategic Thinking

Judgment

Drive for Results

Structure the Work

Trust

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Page 31: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

The Five Agendas of a Leader:Framework for Transitions and Engagement

Leadership

RelationshipBusiness

Personal Learning

Leadership Agenda Identify core values and principles Set the tone for leadership Demonstrate organizational savvy Engage and inspire others

Relationship Agenda Establish positive working

relationships with important stakeholders

Proactively network and build relationships to ensure long-term success

Learning Agenda Identify key strengths and

weaknesses Establish development plans to

build capabilities where needed Learn from experience

Personal Agenda Clarify life goals and values Balance work life with family,

health, and fitness, and other priorities

Maintain motivation and focus

Business Agenda Define strategic priorities Understand and leverage key

business drivers Outline short-term and long-

term action plans to accomplish significant results with speed and quality

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Page 32: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved.

Implications

Focus on motivators, style, competencies & experiences to develop leaders

Some attributes matter more at specific levels of leadership (influence, risk taking, strategy)

Some attributes matter at all levels of leadership (achievement drive and results)

Developing leaders can help: Place more time and focus on important areas that might

otherwise be ignored Learn and intentionally use helpful tools and frameworks Seek relevant experiences and feedback Identify colleagues with complementary strengths

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Page 33: Leadership Transitions: Differences Across  Leadership Levels

Copyright © 2013, Personnel Decisions International Corporation, d.b.a. PDI Ninth House. All Rights Reserved. 33

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