Questions? Contact IT User Services:

413-545-TECH (413-545-8324)

www.umass.edu/it/support

December 15, 2017

DRAFT

1

Information Technology

Leadership Team

Abdul Wajid Choudhry

Director of IT User Services

Richard TuthillInterim Director of

Architecture

Dave HartDirector of Enterprise

Systems & Development

Julie BuehlerVice Chancellor for Information Services &

Strategy, Chief Information Officer

Christopher MisraInterim Deputy Chief Information Officer

Jim MileskiInterim Senior Director of

Infrastructure

Randy SailerInterim Director of Infrastructure

Operations

Matthew DaltonChief Information Security

Officer

Finance & Administration

Teri DeludeExecutive Financial & Administrative Officer

Kimberly Roy

Executive Assistant

kim.roy@umass.edu

Marylin BillingsInterim Director for

Instructional Innovation

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

2

Christopher Misra Interim Deputy Chief Information Officer

Information Technology Deputy Chief Information Officer

Backup for Vice Chancellor

as Needed

Expediting Initiatives Across IT

IT News & Notifications

IT User Documentation

Web & Print Communications

IT Communications

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

3

Information Technology Instructional Innovation

Innovative Teaching Technology

Instructional Media Lab

Instructional Workshops & Events

Instructional Research & Development

Computer Classrooms & Learning Facilities

Assistive Technologies Center

Team-based Learning Classrooms

Videoconferencing Facilities

Marylin BillingsInterim Director for Instructional Innovation

Instructional Technology Support

Learning Management System (Moodle Administration)

eLearning (Blackboard Administration)

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

4

Richard TuthillInterim Director of IT Architecture

Information Technology IT Architecture, High Performance Computing

High Performance Computing CoordinationIT Architecture

Change Management

Incident Management

Technology Standards

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

5

Teri DeludeExecutive Financial & Administrative Officer

Information Technology Finance & Human Resources

IT Billing & Cash Management

IT Budgeting, Financial Reporting & Compliance

IT Purchasing, Payments & Procard Management

IT Human Resources Personnel Processing

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

6

Information Technology User Services

Abdul Wajid ChoudhryDirector of IT User Services

IT Support & Consulting Classroom Technology Services

Site Licensed Software Management

Technology Training IT Account & Directory Services (Password Changes)

IT Help Center

IT Repair Center

Parts & Peripherals Sales

Walk-in Support

Phone Support

Chat/Online Support

Enterprise Desktop Support

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

7

Information Technology Information Security

Matthew DaltonChief Information Security Officer

Information Security Services

(Includes Anti-virus, Data Loss Prevention)

Security Incident Response Services

IT Compliance Management

FirewallSecurity & Risk Assessments

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

8

Dave HartDirector of Enterprise Systems & Development

Information Technology Enterprise Systems & Development

Data Warehouse (UMetrx)

Administrative Application Security

Administration

Imaging System

Administrative IT Training & Support

Online Student Portal (Go.UMass)

Administrative Applications Infrastructure

Database Administration

(SPIRE, Moodle, UMetrx, Imaging)

Online Learning (OWL):

Homework, eTextbooks,

Training, Testing

Content Development

Instructional Design

Software Evaluation &

Acquisition

(Third-party Software)

Software Installation & Configuration

Campus Enterprise System Integration

Software Development

(Administrative &

Educational)

Software Training & Support

Software Design & Implementation

Campus Enterprise System Integration

Educational Technology

Research & Outreach

Research Project Development &

Support

K-16 Outreach IT Project Support

Student Information System (SPIRE)

Application Design & Development

Maintenance & Operations

Web Site & Interactive

Multimedia

Development

Web Site Development (Education,

eCommerce)

Mobile Web Applications

Content Management System Development

(Drupal)

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

9

Information Technology IT Infrastructure

Jim MileskiInterim Senior Director of Infrastructure

Technology Planning & Development

Infrastructure Planning & Engineering

Data Center Modernization Project

Core Network Modernization Project

December 15, 2017

Questions?Contact IT User Services:

413-545-TECH (8324)

www.umass.edu/it/support

DRAFT

10

Randy SailerInterim Director of Infrastructure Operations

Information Technology Network Communications, Data Center, IT Infrastructure Operations

Network CommunicationsUniversity Cell Phones &

Mobile Devices

Call Centers

Telephone & Network Billing

University Operators

Voice Mail

Custom Voice Applications

Voice Services

Web Services

Data Center

Authentication & Identity Management

Email

Windows/Unix Server Administration

Server Hosting

Cabling

Wired Network

Wireless Network

Telephones