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Questions? Contact IT User Services:
413-545-TECH (413-545-8324)
www.umass.edu/it/support
July 11, 2019
DRAFT
1
Leadership Team
Finance & Administration
Kimberly Roy
Executive Assistant
Robert DavisInterim Director for
Instructional Innovation
Open PositionDeputy Chief
Information Officer
Jim MileskiChief Technology
Officer
Teri DeludeExecutive Financial & Administrative Officer
Christopher Misra Vice Chancellor for Information Services &
Strategy, Chief Information Officer
Richard TuthillDirector of IT Architecture
Randy SailerDirector of Infrastructure
Operations
Dave HartDirector of
Enterprise Systems & Development
Matthew DaltonChief Information
Security Officer
Abdul Wajid ChoudhryDirector of
IT User Services
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
2
Deputy Chief Information Officer
Backup for Vice Chancellor
as Needed
Expediting Initiatives Across IT
IT News & Notifications
IT User Documentation
Web & Print Communications
IT Communications
Open Position Deputy Chief
Information Officer
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
3
Instructional Innovation
Robert DavisInterim Director for Instructional Innovation
Learning Management
System (Moodle Administration)
Computer Classrooms & Learning Facilities
Assistive Technologies Center
Team-based Learning Classrooms
Videoconferencing Facilities
eLearning (Blackboard Administration)
Classroom Technology Services
Instructional Media Lab
Instructional Workshops &
Events
Instructional Technology Support
Innovative Teaching Technology
Instructional Research &
Development
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
4
Richard TuthillDirector of IT Architecture
IT Architecture, High Performance Computing
High Performance Computing CoordinationIT Architecture
Change Management
Incident Management
Technology Standards
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
5
Teri DeludeExecutive Financial & Administrative Officer
Finance
IT Billing & Cash Management
IT Budgeting, Financial Reporting & Compliance
IT Purchasing, Payments & Procard Management
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
6
User Services
Abdul Wajid ChoudhryDirector of IT User Services
Site Licensed Software Management
Technology TrainingIT Support & Consulting IT Account & Directory Services (Password Changes)
IT Help Center
IT Repair Center
Parts & Peripherals Sales
Walk-in Support
Phone Support
Chat/Online Support
Enterprise Desktop Support
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
7
Information Security
Matthew DaltonChief Information Security Officer
Information Security Services
(Includes Anti-virus, Data Loss Prevention)
Security Incident Response Services
IT Compliance Management
FirewallSecurity & Risk Assessments
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
8
Dave HartDirector of Enterprise Systems & Development
Enterprise Systems & Development
Data Warehouse (UMetrx)
Administrative Application Security
Administration
Imaging System
Administrative IT Training & Support
Online Student Portal (Go.UMass)
Administrative Applications Infrastructure
Database Administration
(SPIRE, Moodle, UMetrx, Imaging)
Online Learning (OWL):
Homework, eTextbooks,
Training, Testing
Content Development
Instructional Design
Software Evaluation &
Acquisition
(Third-party Software)
Software Installation & Configuration
Campus Enterprise System Integration
Software Development
(Administrative &
Educational)
Software Training & Support
Software Design & Implementation
Campus Enterprise System Integration
Educational Technology
Research & Outreach
Research Project Development &
Support
K-16 Outreach IT Project Support
Student Information System (SPIRE)
Application Design & Development
Maintenance & Operations
Web Site & Interactive
Multimedia
Development
Web Site Development (Education,
eCommerce)
Mobile Web Applications
Content Management System Development
(Drupal)
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
9
IT Infrastructure
Jim MileskiChief Technology Officer
Technology Planning & Development
Infrastructure Planning & Engineering
Data Center Modernization Project
Core Network Modernization Project
July 11, 2019
Questions?Contact IT User Services:
413-545-TECH (8324)
www.umass.edu/it/support
DRAFT
10
Randy SailerDirector of Infrastructure Operations
Network Communications,
Data Center, IT Infrastructure Operations
Network CommunicationsUniversity Cell Phones &
Mobile Devices
Call Centers
Telephone & Network Billing
University Operators
Voice Mail
Custom Voice Applications
Voice Services
Web Services
Data Center
Authentication & Identity Management
Windows/Unix Server Administration
Server Hosting
Cabling
Wired Network
Wireless Network
Telephones
