Leadership in Hbo Presemi

leaders.ppt (bus1301)


Great Leaders Live with integrity, lead by example develop a winning strategy or “big idea” build a great management team inspire employees to greatness create a flexible, responsive organization use reinforcing management systems


Great Leaders passionate about what they do love to talk about it high energy clarity of thinking communicate to diverse audience work through people (empowering)


LEADERSHIPThe Trust Factor in LeadershipThe Trust Factor in Leadership

Question: How does a trust-oriented leader differ from a Machiavellian-oriented leader?

Question: Which is more important, our Which is more important, our actions or our words?actions or our words?

Question: How concerned should we be about others?

Recommendation:Recommendation: Being Being trustworthy is good!!!trustworthy is good!!!


LEADERSHIPThe Trust Factor in LeadershipThe Trust Factor in Leadership

Question:Question: What is the role of competence What is the role of competence for a leader?for a leader?

Question:Question: What is the role of open What is the role of open communication for a leader?communication for a leader?

Question:Question: How does formalization in an How does formalization in an organization undermine trust?organization undermine trust?

Recommendation:Recommendation: Learning to Learning to trust others is also good!!!trust others is also good!!!


Management keeps an organization running

Leadership involves getting things started

Leadership involves facilitating change


Future Leaders….Future Leaders….–Develop/communicate what company is trying to Develop/communicate what company is trying to accomplishaccomplish–Create environment where employees can figure Create environment where employees can figure out what needs to be done out what needs to be done ANDAND then do it well. then do it well.

95% of American 95% of American managers say the managers say the right thing.right thing.

5% of American 5% of American managers managers dodo the the right thing.right thing.

When companies When companies derive their derive their advantage from advantage from intellectual intellectual capital, old capital, old management management styles (carrots and styles (carrots and sticks) are not sticks) are not sufficient.sufficient.


CORE VALUESCORE VALUES

Fairness Commitment Freedom Water Line


Leaders vs. ManagersLeaders vs. ManagersLEADERS:

innovateinnovate focus on people focus on people

inspire trustinspire trust have a long-range viewhave a long-range view ask what and whyask what and why have eyes on horizonhave eyes on horizon

originateoriginate challenge status quochallenge status quo do the right thingdo the right thing

MANAGERS:MANAGERS: administrateadministrate focus on systems and focus on systems and

structuresstructures rely on controlrely on control have a short-range viewhave a short-range view ask how and whenask how and when have eyes on bottom have eyes on bottom

lineline initiateinitiate accept status quoaccept status quo do things rightdo things right


LEADERSHIPLEADERSHIP- Marks of a Great Leader- Marks of a Great Leader

QUESTION:QUESTION: WHY ARE THE FOLLOWING WHY ARE THE FOLLOWING TRAITS CONSIDERED CHARACTERISTICS TRAITS CONSIDERED CHARACTERISTICS

OF GREAT LEADERS?OF GREAT LEADERS?

servicing and sacrificing initiating and risk taking

needing no credit empowering others

clarifying values


There Are Only Five Ways to LeadThere Are Only Five Ways to Lead(Article by Farkas and De Becker)(Article by Farkas and De Becker)

Strategic ApproachStrategic Approach Human Assets ApproachHuman Assets Approach

Expertise ApproachExpertise Approach Box ApproachBox Approach

Change ApproachChange Approach


LEADERSHIPLEADERSHIP Resistance to EmpowermentResistance to Empowerment

(Article by Williams)(Article by Williams) QUESTION:QUESTION: Why do managers resist change? QUESTION:QUESTION: Why do managers resist suggestions? QUESTION:QUESTION: Why are managers afraid to empower

their subordinates? Recommendation: Don’t leave this class thinking

that you have cornered the market for good ideas Recommendation: Learn to recognize your

strengths and weaknesses and those of others Recommendation: Learn that teams always do

better than individuals, if there is a trust relationship among the team members


LEADERSHIPLEADERSHIP - - Empowerment Empowerment Empowerment Strategies

AvoidAvoid competition for power, status, recognition competition for power, status, recognition DelegateDelegate CreateCreate and and communicatecommunicate a vision a vision InsistInsist that others diligently work to achieve that others diligently work to achieve

meaningful goalsmeaningful goals HelpHelp others believe in their own worth and potential others believe in their own worth and potential CreateCreate a culture in which fear and intimidation are a culture in which fear and intimidation are

replaced by trustreplaced by trust DemonstrateDemonstrate a willingness to be supportive of a willingness to be supportive of

othersothers


EMPOWERMENT

Places responsibility for Places responsibility for spotting/solving problems on spotting/solving problems on employees.employees.

Requires leaders to ask for Requires leaders to ask for suggestions suggestions ANDAND lets employees lets employees make decisions.make decisions.

Is easiest to implement in smaller, Is easiest to implement in smaller, less bureaucratic organizations.less bureaucratic organizations.


LEADERSHIPDevelop Ownership

There are always at least two owners of There are always at least two owners of responsibility.responsibility.

Empowerers ask questions, organize data to Empowerers ask questions, organize data to confront people with reality, bring confront people with reality, bring customers and performers together.customers and performers together.

Empowerers insist on tough standards.Empowerers insist on tough standards. Empowerers support and coach.Empowerers support and coach. Conversations are the grist for the leader’s Conversations are the grist for the leader’s

mill.mill.


LEADERSHIPDevelop Ownership

continued…continued… You can lead a horse to water, but you can’t You can lead a horse to water, but you can’t

make him drink.make him drink. If you want the horse to drink, make sure the If you want the horse to drink, make sure the

horse is thirsty.horse is thirsty. Head buffalo lock the barn door after the horse Head buffalo lock the barn door after the horse

is stolen.is stolen. Lead geese make certain nothing is ever Lead geese make certain nothing is ever

stolen.stolen.


LEADERSHIPLEADERSHIP - - Empowerment Empowerment

Continued….

Recommendation: Learn to encourage and make full use of your talents and the talents of

others.


LEADERSHIP -LEADERSHIP - The Magic of Vision The Magic of Vision

Vision sees what must be tomorrow, beyond what is today

Customers help you see the vision

Vision inspires

Vision is clarity

Vision is a worthy commitment

Vision generates supportive actions


LEADERSHIPLEADERSHIP - - How Vision Works How Vision Works

The right vision attracts commitment and energizes people.

The right vision creates meaning in workers’ lives.

The right vision establishes a standard of excellence.

The right vision bridges the present and the future.


LEADERSHIPLEADERSHIP How You Know You Need a VisionHow You Know You Need a Vision

Is there evidence of confusion about purpose?Is there evidence of confusion about purpose? Do employees complain about insufficient Do employees complain about insufficient

challenge?challenge? Do employees say they are not having fun any Do employees say they are not having fun any

more?more? Is the organization losing market share or Is the organization losing market share or

reputation for innovation?reputation for innovation? Are there signs of declines of pride in your Are there signs of declines of pride in your

organization?organization? Is there excessive risk avoidance?Is there excessive risk avoidance? Is there an absence of sharing?Is there an absence of sharing? Is there a strong rumor mill?Is there a strong rumor mill?


LEADERSHIPCustomer FocusCustomer Focus

What do customers really buy? Leaders focus on customers - and so

does everyone else. Leaders focus on partnering, not

selling. Leaders begin with the customer’s

needs and wants. Solving problems spurs partnerships.


LEADERSHIPGreat PerformanceGreat Performance

Is this the best you can do? Remember, its leadership, not status

quo-ship. Thinking incrementally moves you

forward from today. Thinking strategically leads backward

from the future. How many bugs is one too many? Begin with the end in mind.


LEADERSHIP Create Value-Added StrategiesCreate Value-Added Strategies

Stay close to the customer. The tough strategic question:

“What do I do?” Value is solving the customers’ problems. Value is doing better than anyone else. Value-added strategies solve the problems that

drive purchasing decisions. Leaders learn how to focus themselves and

everyone else on solving the customers’ problems.


Some Managers are More Than Bosses - They’re Leaders, Too

(Horowitz)

There is no one leader personality– they do inspire others to take risks– they do inspire others to do more than they

thought possible– they set steep goals– they instill in others that both failure and

success are allowed


Look for the personal touch Screen your questioners Scan some Web sites Hang out and schmooze Probe past responses to personal

emergencies


LEADERSHIP:LEADERSHIP:Remove Remove ObstaclesObstacles

Systems send powerful messages.Performance

management systems

Reward systems Information

systems

Structures send powerful messages.Decentralize decision

making to the point of customer contact

Cross-functional teams

Simplified processes and procedures

Focus on one customer, one product, one product/market combination


SEVEN SECRETS TO BUILDING: EMPLOYEE LOYALTY

Set high expectations Communicate constantly Empower, Empower, Empower Invest in their financial security Recognize people as often as possible Counsel people on their career Educate them


LEADERSHIPLEADERSHIP- Marks of a Great Leader- Marks of a Great Leader

Recommendation: You may never become a leader You may never become a leader

like the President of the United like the President of the United States or the CEO of a Fortune States or the CEO of a Fortune 500 firm, but these are all good 500 firm, but these are all good

qualities to have and to practice.qualities to have and to practice.


A leader is only as effective as the team Outperform peers Make excellence a habit Be willing to try new approaches Focus on what you need to do


Chapter #10 - Understanding Employee Motivation and

Leadership Theories of Theories of

employee motivationemployee motivation– Theory X, YTheory X, Y– Two-factor TheoryTwo-factor Theory– EquityEquity– MaslowMaslow– Expectancy TheoryExpectancy Theory– Goal Setting TheoryGoal Setting Theory

Reinforcement Participative

management / Empowerment

Job enrichment / Job design

Leadership

Documents

Leadership in Hbo Presemi