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The Leadership Essentials Series is a relevant, flexible, results-oriented and value driven learning solution for the development of mid-level managers, supervisors and team leaders. The curriculum reflects the growing range of responsibilities for which mid-level leadership is accountable. Free one-hour overview of the Leadership Series every Thursday morning @ 8:00 AM. Call to schedule at 330-308-5720, ext 286 or email me at: [email protected]
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Leadership Matters!
Vital Learning for business and life
Effective Leadership
Makes a Difference!
Effective Leadership Makes a Difference
Best Managers create “Best Workplaces”
The Gallup Organization
These work places deliver:
ProductivityProfitabilityEmployee RetentionCustomer SatisfactionSafety Records
Effective Leadership Makes a Difference
“Roughly 50 to 70 percent of how
employees perceive their organization’s
climate can be traced to the actions of one
person: the leader.
More than anyone else, the boss creates
the conditions that determine people’s
ability to work well”
“Primal Leadership”Daniel Goleman, Richard Boyatzis & Annie McKee
Effective Leadership Makes a Difference
19%
14%
9%
0
2
4
6
8
10
12
14
16
18
20
Bottom 30% Middle 60% Top 10%
Ave
rag
e P
erc
ent
Turn
ove
r *Results from a large
insurance company
Turnover
36% Better
Results
Leadership Effectiveness
* Based on research published in “The Extraordinary Leader” by Jack Zenger
& Joe Folkman, 2003.
Effective Leadership Makes a Difference
Pe
rce
pti
on
s o
f C
us
tom
er
Sa
tis
fac
tio
n
49%
68%
0
10
20
30
40
50
60
70
39%
Bottom 20% Middle 60% Top 20%
*Results from a large high technology company
Leadership Effectiveness
Customer Satisfaction*
39% Better
Results
* Based on research published in “The Extraordinary Leader” by Jack Zenger
& Joe Folkman, 2003.
Effective Leadership Makes a Difference
Net
In
com
e
$2,384,588
$4,516,974
-$2,000,000
-$1,000,000
$0
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
Bottom 10% Middle 80% Top 10%
*Results from a large mortgage
bank
Net Income
89% Better
Results
Leadership Effectiveness
-$1,176,454
* Based on research published in “The Extraordinary Leader” by Jack Zenger
& Joe Folkman, 2003.
Effective Leadership Makes a Difference
Effective Leadership Makes a Difference
Given…today’s technology,
today’s employee profile,and today’s fast pace,
leadership quality continues to make a difference
Society for Human Resource
Management
“83% of employees surveyed said it was
extremely likely or somewhat likely they would actively seek
new employment once the job market and
economy improves.”
Quality of Leadership
continues to be the #1 factor
positively or negatively impacting employee retention
Effective Leadership Makes a Difference
Impact of Key Elements on Leadership Performance
Developing Others
Hiring Right
Daily Leadership
Project Leadership
26%24%
27%17%
Other Elements
6%
Effective Leadership = Organizational Success!
Effective Leadership
is Difficult to
Develop
14
Provides direction
to the organization Leverages
organizational
capability Represents the
organization on
critical strategic
issues Exercises power
for the benefit of
the organization Sponsors individuals to
prepare them for
leadership roles
Strategist:Leading Thru Vision
Stage IV
Increase in breadth —
sees a larger business
picture Supports and coaches
others as a manager,
mentor, or idea leader Represents the work
group effectively to
management and
customers Builds a strong
internal and external
network of
relationships
Leader:Contributing Thru Others
Stage III
Assumes responsibility for important work
Relies less on supervision; works independently
Produces significant results
Develops credibility and a reputation
Increases in technical competence and ability
Builds a good internal collegial network
Specialist:Independent Contributor
Stage IIStage I
Willingly accepts supervision
Demonstrates competence on a portion of a larger project
Effectively performs detailed and routine tasks
Shows “directed” creativity and initiative
Delivers under time/budget pressure
Learns how “we” do things
Learner:Helping and Learning
Difficult Transition
Effective Leadership is Difficult to Develop
Becoming a great leader is one of the most difficult and complex transitions
TIME available
to develop
much needed
leadership skills
is in short
supply.
Effective Leadership is Difficult to Develop
The New
Vital Learning
Leadership Seriesa multi-module curriculum designed for today’s
corporate environment
The Leadership Curriculum provides practical…
Strategies to Increase Employee Performance
Techniques to Improve Communication
Approaches that Advance Working Relationships
Methods that Increase Team Collaboration
Practices that Help Develop Skill in Others
Processes to Increase Employee Involvement Procedures that Efficiently Identify and Resolve
Problems
A Flexible, Comprehensive Solution
A Flexible, Comprehensive Solution
The fundamental elements of how to be an effective leader.
Essential Skills of Leadership
How to build an effective and open communication environment.
Essential Skills of Communication
How to ensure you promote continuous performance improvement thru feedback.
Providing Performance Feedback
How to increase the levels of team member engagement and ownership.
Developing Performance Goals and Standards
Methods to effectively address habits that impede top performance.
Improving Work Habits
Techniques to ensure team members are able to perform their job.
Coaching Job Skills
A Flexible, Comprehensive Solution
How to deal with objections and grievances effectively.
Managing Complaints
How to apply control and authority and be successful.
Effective Discipline
An approach to disagreements that is healthy and team oriented.
Resolving Conflict
How to enlist responsibility, effectively and responsibly.
Delegating
Helping team members effectively handle a constantly evolving work environment.
Supporting Change
Ensuring those above you are effectively informed and involved.
Communicating Up
A Flexible, Comprehensive Solution
Successful strategies to effectively motivate members of your team.
Motivating Team Members
How to successfully address systemic opportunities in your work environment.
Solving Workplace Problems
How to implement a successful and structured approach to hiring.
Hiring Winning Talent
Effective techniques for leading on-time, on-budget, and on-target projects.
Leading Successful Projects
How to effectively and proactively manage employee retention.
Retaining Winning Talent
How to develop the skills to guarantee their employees gain full value from training and ensure they transfer the classroom learning into changed behavior.
Developing and Coaching Others
Hiring Winning Talent Leading Successful Projects Motivating Team Members Solving Workplace Problems Retaining Winning Talent Developing and Coaching Others
LEADERSHIP PLUS
Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up
LEADERSHIP ESSENTIALS
A Flexible, Comprehensive Solution
Our Leadership curriculum is designed for…
Managers
Team Leaders
Frontline Supervisors
Potential Supervisors
A Flexible, Comprehensive Solution
1. Training that is effective will be Relevant
2. Training that adults use will be Practical
3. Training that works will focus on Doing
Vital Learning Leadership Development solutions are based on three essential ideas…
A Flexible, Comprehensive Solution
The Goal is Confidence & Competence!
First, Build Personal Awareness Clarify the recurring management challenges
and develop the participants’ need to learn through
360 Feedback or Self-Assessment
Next, Enable New Thinking
Present new ways to approach the challenge, build understanding of the new method,
and develop knowledge of how to apply the technique
Then Practice, Practice, and More Practice
Practice and rehearse in a safe, supportive, coaching-oriented
environment to build competence and confidence
A Flexible, Comprehensive Solution
COMPLIANCE COMMITMENT
POSITION POWER PERSONAL POWER
COMPANY PEERS/SUBORDINATES
COMMAND REQUEST
ONE WAY TWO WAY
GET BY QUALITY
HOLDS INFO GIVES INFO
DEMANDS COACHES
INDIVIDUAL TEAM
MY WAY/HIGHWAY INVOLVES WORKERS
FEAR TRUST
A Flexible, Comprehensive Solution
The Classroom Learning SolutionStraightforward 4-Hour ModulesUser Friendly Instructor KitsFoundation Built on Behavioral ModelingVideo for Both Office and Industrial SettingsJob Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)
Ongoing Support & Researchwww.leadershipseries.com
A Flexible, Comprehensive Solution
“After we started using Vital’s materials, we saw our turnover drop by
almost one third over the course of a year, and it’s now about half of what it
was in year one. We know from employee feedback and our measurement
system that Vital’s training has a lot to do with our success."
What Participants Say…
Reduced Turnover
“I just wanted to say this was a needed class. I think everyone received
everything they needed to help them in their daily jobs in the workplace."
Needed Help
A Flexible, Comprehensive Solution
The E-Learning Solution1 to 2 Hour Online ModulesFully Aligned With Classroom WorkshopAccess on VL Site or YoursSame Behavioral Modeling Foundation Full Motion Videos with Skill PointsHighly Interactive Learning ThroughoutAdult Learner/Workplace Oriented
A Flexible, Comprehensive Solution
Full Motion
Modeling Videos
including:
• Traditional Approach
demonstrating
unsuccessful methods
• New Approach
demonstrating
recommended strategy
and techniques
• New Approach
demonstrating
recommended
techniques with Skill
Points identified
A Flexible, Comprehensive Solution
Simulated
Practice:
• Provides simulated,
real world practice
situations
• Prompts open
submissions and
compares with
structured answers
• Multiple scenarios
provide variety
A Flexible, Comprehensive Solution
Pre & Post-Test:
Promotes specificity
of learning
Allows organization to
monitor progress
Pre and Post
movement suggests
level of learning
Post-Test acceptance
levels may be set by
organization
A Flexible, Comprehensive Solution
"My schedule is very hectic, so I loved the fact that I didn't have to commit to
a whole day of training. Instead, I could get valuable information when and
where I wanted it.
What Participants Say…
When and Where
"Resolving Conflicts" and "Essential Skills of Communicating" were two of
my favorites. They gave me additional points of view and specific procedures
to follow, which I found very helpful when dealing with others."
Specific Procedures
A Flexible, Comprehensive Solution
The Blended Learning SolutionCombine “Best of Both Worlds”Cognitive Learning Online at Personal PaceClassroom to Review, Discuss & Rehearse1 to 2 Hour Online Modules Shortened Workshop Session (1-2 Hrs)Job Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)
Ongoing Support & Researchwww.leadershipseries.com
A Flexible, Comprehensive Solution
Senior Management Intro/Kick-off Work Thru
Online Modules
Review, Discuss & Rehearse
Modules
One-on-One Follow-up Coaching
Review, Discuss & Rehearse
Modules
Online Reinforcement + Application Tools
Work Thru Online
Modules
A Flexible, Comprehensive Solution
How B-Learning Might Work…
BridgingWeek 2
Classroom/WebInteraction and Skill Practice
Classroom/WebInteraction and Skill Practice
Classroom/WebInteraction and Skill Practice
Program Introduction
Classroom/Web
Essential
Skills of
Communicating
Essential
Skills of
Leadership
Supporting
Change
Effective
DisciplineDelegating
Managing
Complaints
Coaching and
Developing
Others
Resolving
Conflicts
Improving
Work
Habits
Week 1 Week 3 Week 4 Week 6 Week 7 Week 9 Week 10 Week 11
Online/Web Online delivery of selected modules combined
with classroom reinforcement.
2 hours each module.
Threaded discussions online with facilitator.
Q&A’s on each session made available to all
participants.
Pre- and post-tests for each module.
Help Desk available.
Tracking reports for managers.
Classroom/Web 1/2 day session after each group of modules.
Facilitated discussion to connect the importance of
the skills being learned to individual participants and
the organization.
Skill practice for the online modules completed
using actual participant situations.
Constructive feedback.
Participant workbooks to guide practice and provide
future reference material.
The Institute of Certified
Professional Managers
http://cob.jmu.edu/icpm/
http://itcap.com
The Leadership Series also qualifies for College Credit
options…
and is an accepted precursor to
Professional Manager Certification
Next Steps?
Leadership Matters!
Vital Learning for business and life