Dianne Ray, CPA, MPA Colorado State Auditor

Mountain and Plains Intergovernmental Audit Forum Conference

August 30, 2017

Leadership: Continuous Improvement

Leadership Styles Peacock

Eagle

Owl

Dove

Green Yellow Red Blue

Dominator Avoider

Collaborator Accommodator

Leadership: Continuous Improvement

Effective Leadership has a Strategic Vision

Strategic Vision: Continuous Improvement Engages Everyone in the Vision

• OSA approach – Outside help – SWOT – Team approach – Reporting back

Strategic Vision: Continuous Improvement Betters Business Processes

• Strategic Vision: Audits with Greater Impact – Business Process: Statistical Sampling

• Additional Results: Change in scope and sampling discussions

Leadership: Continuous Improvement

Responsive Leadership is Fluid and Adaptable

Responsive Leadership: Continuous Improvement Learns from Others

• Peers and Industry Leaders • Trade journals • Daily feeds • OSA

– Learning Actions • You Make a Difference • Fraud Hotline

Responsive Leadership: Continuous Improvement Evaluates Opportunities

• OSA – Mission-driven

• Tax Expenditures • Fraud Hotline

– Other solutions – Create opportunities

Leadership: Continuous Improvement

Empathic Leadership Demonstrates Concern for Employees

Empathic Leadership: Continuous Improvement Seeks Ways to Connect with Staff

• Walking Around Leadership/Management

• Chats and Chocolates

ME

Empathic Leadership: Continuous Improvement Works to Better Work-Life Balance

• OSA – Flex – Wellness – Community Service – “Healthiest Employer”

Empathic Leadership: Continuous Improvement Challenges the Status Quo for Employees

• OSA – Coffee – Overtime – Wellness Budget – Standing Desks

Leadership: Continuous Improvement

Creative Leadership Looks Beyond Structure and Sees Possibilities

Creative Leadership: Continuous Improvement Looks Beyond the Confines of Job Descriptions and Sees Strengths that can be Developed • OSA

– High-performing Employees – Identify Strengths/Interests – Design Job to leverage Strengths – Win-win

Creative Leadership: Continuous Improvement Challenges the Unchallenged

• Improvement to our Audit Reports – One page highlight sheets – New look for cover of reports – Changed the standard font and spacing

(after much research)

Creative Leadership: Continuous Improvement Challenges the Unchallenged

• Other changes – Press releases

– Revamped findings report structure for

consistency

Creative Leadership: Continuous Improvement Asks for Changes even when The Outcome is Uncertain • OSA

– Budget changes – FTEs – Wellness

Leadership: Continuous Improvement

Expansive Leadership Leverages the Knowledge and Skills of Others

Expansive Leadership: Continuous Improvement is Gained through Others

• Trust • Listen • Act

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