Crisis

LEADERSHIPHow to Lead in Crisis

Leadership DefinedThe art of motivating a group of people to act towards achieving a common goal.- Susan Ward, president Cypress TechnologiesExample of Leadership in CrisisMorgan Stanley, a global financial services firm, was directly in the line of fire in the World Trade Center on September 11, 2001.

Robert Scott, president of Morgan Stanley at the time, found that a range of factors, from disaster contingency plans to the actions of well-trained managers, enabled Morgan Stanleythe largest tenant in the World Trade Centerto come through the disaster with relatively little loss of life.

Only six of Morgan Stanley's 3,700 employees who worked in the World Trade Center died in the attacks.

Reference: hbswk.hbs.edu/archive/2690.htmlThats a99.8% Survival Rate

But Howd they do it?They had a plan If you wait for a crisis to begin to lead, its too late.-Robert Scott, Former president, Morgan Stanley

StrategyPre-CrisisMid-CrisisPost-Crisis

Pre-crisis

Know your MissionDefine your purpose and mission before crisis strikes.

Build TrustFrom the beginning, build the trust of the people under your leadership by putting their physical and emotional welfare first.

Be ConsistentMaintain consistency in your message and tone.

MID-CRISIS

Communication is keyIt is impossible to over-communicate in a crisis.Communication is not about making pronouncements; it is giving people the information that they need to feel safe and informed.

Be decisive It is important that those in leadership feel a shared sense of purpose to allow prompt, effective decision-making.

Employ Strategic ThinkingStrategic thinking in crisis is crucial. Atypical problems arise in disaster-situations that require innovative solutions.

Post-Crisis

Manage the AftermathCrisis management is not over when the crisis ends.Leaders are challenged to help employees cope with trauma and loss.Be proactive. Make moves to help the healing process. (For example, provide grief counselors).

Practice TransparencyManagement should not be afraid to show employees how the crisis affected them.Regroup and Re-planReview your contingency plan after a crisis, making adjustments if necessary. How to Lead in CrisisPre-CrisisKnow your Mission Build Trust Be Consistent Mid-CrisisCommunication is KeyBe DecisiveEmploy Strategic Thinking Post-CrisisManage the AftermathPractice TransparencyRegroup and Re-Plan

You cannot be a great leader without a great crisis.-anonymousMusic: Port Blue, Under the Glass Observation DomePresented by: Rachel Anctil, Niles Hastings, Samantha Horne, and Henry Lipscomb Under the Glass Observation DomePort BlueThe Airship, track 8, disc 1/12007Easy Listening174690.05eng - iTunPGAP0eng - iTunNORM 00000712 000007A8 000026D2 00003527 00025072 00014D92 00008093 00008188 00023F68 000236D6eng - iTunSMPB 00000000 00000210 00000744 000000000075822C 00000000 003FE4BD 00000000 00000000 00000000 00000000 00000000 00000000