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A training model on lesadership
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LeadershipThe PMO Project Management Series
PM Training 2
Agenda
• The Model• Overview• Challenge• Building Confidence• Coaching• Leadership Principles
The 3 C’s
PM Training 3
LeadershipThe 3C Model
Be The Leader, Make the Difference, Paul Thornton
Confidence
Desire
Diagnose
Coaching
Challenge
PM Training 4
Overview
• Common Characteristics in Most Leaders- Help followers grow, develop, achieve- Intervene when people need help
• Leaders help others
• Face reality & deal with tough choices
• See what’s possible
• Find courage
• Define & solve problems
• Develop new strategies
• Learn new skills
• Work together as a teamChallenge,
Build Confidence,
Coach
PM Training 5
The Common Thread
Leaders• Challenge the Status Quo• Build Confidence In Others• Coach Associates On What To Do & How To Do It
The 3 C’s
PM Training 6
Why Challenge?
• To get out of the “comfort zone”• To meet & beat the market demands• To satisfy Customers
“Be Realistic – Demand the Impossible”T. J. Rodger, CEO, Cypress Semiconductor
Challenge
PM Training 7
The Challenge
A Leader must step forward and take these steps• Set Stretch Goals• Ask Hard Questions• Point out examples of Top Performance
Challenge
PM Training 8
Stretch Goals
• Significantly outside the “comfort zone”• They force a break from old habits and tradition• They force people to think of new fundamentals for their work
performance
“Don’t Try Harder – Try Different”
Challenge
PM Training 9
Setting Stretch Goals
ChallengeVision
Continuous Improvement
Demands Benchmarking
Arguing with Success
Questions
Challenge
PM Training 10
Challenge through Vision
• Vision is - Picturing what will be- Changing what is to what could be- Appealing to the intellect and emotion- Acting as a magnet- Asking and answering the question, “So What?”
Challenge
PM Training 11
More about Vision
• Helps people see a better, more exciting time• Provides the energizing effect to get people from their present
“comfort” to a “rewarding” future
Challenge
PM Training 12
Communicating Vision
• 7 different ways, 7 different times- Large meetings- One-on-one meetings- Videos- Memos- Letters to employees at home- Articles in company newsletter- Guest Speakers
Challenge
PM Training 13
Demanding the Impossible
• Why Not?- Managers want to be liked- Managers fear failure- Managers tend think their people are already way to heavily loaded
Challenge
PM Training 14
Demanding the Impossible (Con’t)
• Why Not?
“People need to be liked so they set the bar low so everyone can jump over”
• What’s the problem with that?
Challenge
PM Training 15
Demanding the Impossible (Con’t)
• Benefits- Excited, enthusiastic team- A forward looking culture developing in the company
“Separate what needs to be done from how difficult it is to do it”
Challenge
PM Training 16
Questions that Challenge
• What questions will help people face reality
Why?• What questions will energize people
What If?• What new question needs to be asked
Is this the best?
Challenge
PM Training 17
More about Questions
• Leaders ask questions- That plant seeds – generate energy – open doors to creativity
• Leaders encourage questions- And do not treat them as an admission of ignorance
Challenge
PM Training 18
Seeking Continuous Improvement
• It’s the enemy of “if it ain’t broke – don’t fix it”• Is not a one time event• Is a two way street
Challenge
PM Training 19
Continuous Improvement
• Leaders will - Create and nurture a “challenge culture”- Experiment with new approaches- Believe the “innovate or die” maxim- Have high expectations of self and team
“Good enough is never good enough”
Challenge
PM Training 20
Benchmark the Best
• Understand how you do business today• Learn who does it best• Know what to ask them• Call, ask them for a referral (but no means no)• Get all you can from the visit (Agenda)• Review what you learned• Change where and what you need to
Challenge
PM Training 21
Argue with Success
• Success breeds complacency• Success is seductive
- “If I keep doing this just this way, I’ll always be successful”• Success breeds bureaucracy & stifles entrepreneurial behaviors
Challenge
PM Training 22
Argue with Success (Con’t)
• Bureaucracy focuses inward• Entrepreneurs focus outwardly• Picture a cartoon drawing of a bureaucrat?!?!• Picture a cartoon drawing of an entrepreneur!!!!
“Who do you want to be?”
Challenge
PM Training 23
An Overview
• Confidence is having a strong belief or faith in one’s abilities and motivation
• Confidence is earned, as a result of performance• True leaders take steps to restore or build confidence
Confidence
PM Training 24
The First Rule
• Focus on the positive• Notice what’s right
“Catch people doing something right”Ken Blanchard
Confidence
PM Training 25
Confidence vs. Fear
• Fear produces defensiveness• Fear reduces initiative• Fear produces employees that wait to be told
“Fear is the opposite of confidence”
Confidence
PM Training 26
3 Ways to Build Confidence
• Education and Training• Rewards and Recognition• Empower Employees
Confidence
PM Training 27
Steps in Building Confidence
Expand Self-Image
Recognition
Ownership
Driving Out Fear
Empowerment
Confidence
Confidence
PM Training 28
Expanding Self-Image
• Let them succeed- Create the opportunities for success
• Make positive statements- Tell them they are the best
• Discuss new possibilities- Tell them you see them in a bigger role
Confidence
PM Training 29
Expanding Self-Image (Con’t)
• Seek Employee involvement- Ask for their ideas
• You Demonstrate Confidence- Let ‘em shine
• Remind them of prior successes- Don’t let ‘em forget
• Provide Encouragement- Lead the pep rally
Confidence
PM Training 30
Ownership
• Ownership means holding people accountable• The Romans practiced this by having the Chief Engineer of an Arch
stand under it as the scaffolding was removed• When people are held accountable you affirm your belief in them
Confidence
PM Training 31
3 Problems of Failing to Build Ownership
• Reverse Delegation- They give work to you
• The temptation to actually do the work- Especially during crisis- Especially if you are an expert
• Blame Game- Didn’t get support from . . .- Leaders must unravel this
Confidence
PM Training 32
Empowerment
• Helping employees gain the knowledge, skills, and authority to act like Business Owners
Confidence
PM Training 33
How to Empower
• Suggestions- Have people get to know the Customer- Ensure people see and understand the financials- Give people quality and operational data
• Scrap, rework, inventory, & productivity numbers- Don’t interfere
Confidence
PM Training 34
Reward and Recognition
• Pay increase rewards last two weeks• Praise/Recognition from an Authority Figure is remembered a long
time
Confidence
PM Training 35
How to Build Recognition Skills
• Focus on results and skills• Focus on learning how to say it• Notice the quiet, effective performer• Expand your “praise” vocabulary
- From “nice” and “good” learn and use “creative,” “innovative,” and “leading edge”
• Learn to praise yourself- You can’t do for others what you don’t do for yourself
Confidence
PM Training 36
Driving Out Fear
• It is a cycleFear of work hiding & covering mistakes no new learning
no new skills fear of work
• Leaders must break this cycle
Confidence
PM Training 37
Steps to Break Fear Cycle
• Explain Why and What• Communicate Honestly• Acknowledge fear and insecurity• Upgrade knowledge and skills• Encourage preparation• Focus on the positive• Don’t punish risk takers• Stop shooting the messenger
Confidence
PM Training 38
Steps to Break Fear Cycle (Con’t)
• Aim Fear- Make fear of The Competition a passion to win in the marketplace
Confidence
PM Training 39
Another Overview
• Coaching Attributes- Passion & Enthusiasm- Confidence in themselves- The talent to keep it simple- The ability to explain principles
Coaching
PM Training 40
Steps to Great Coaching
Balance
Point to Good Performance
Feedback
Make people think for themselves
Facilitation
Coaching
Coaching
PM Training 41
Find the Right Balance
• Too much help frustrates initiative• Too much help makes people dependant• Too little help doesn’t grow skills• Too little help may cause flailing
“Leaders find the Balance Point”
Coaching
PM Training 42
Make People Think
• Socratic Teaching- Teaching by asking questions which cause people to…
• Think
• Analyze
• Make connections
• Probe for the meaning
• Understand
Coaching
PM Training 43
How to Make People Think
• Teach the basic financial concepts• Allow performers to learn other areas• Have brainstorming sessions• Allow learning by mistake
Coaching
PM Training 44
Show What Good Performance Looks Like
• Modeling Expert Performance• Instruct It then They Practice
- Shoot hundreds of free throws- Hit thousands of golf balls- Practice that sales presentation many times
“Seeing is believing and believing makes a task do-able”
Coaching
PM Training 45
Be a Facilitator
• A Facilitator- Ensures the agenda is on course- Helps a group adhere to their operating rules- Champions the process
Coaching
PM Training 46
Facilitator Techniques
• Ask “pulling in” questions• Ask “probing” questions• Ask “extension” questions• Ask “focus & frame” questions
Coaching
PM Training 47
Facilitator Techniques (Con’t)
• Clarifying Comments• Linking• Feedback• Consensus Taking• Capturing
Coaching
PM Training 48
Giving Feedback
• Positive Feedback- Focusing on strengths builds confidence and determination
• Negative Feedback- When constructive, challenges people to do better- Lets them know you believe they can do better
Coaching
PM Training 49
Feedback Techniques
• Ask permission• Involve the person• Time your discussion• Focus on observations rather than inferences
Coaching
PM Training 50
Feedback Techniques (Con’t)
• Keep emotions in check• Be specific• Be realistic• Change weaknesses into strengths• End with an affirmation• Follow-up
Coaching
PM Training 51
Leadership Thoughts
• Set the example- Before you can lead others, you have to learn to lead yourself
Gandhi said: “Become the change you seek.”
Leading
PM Training 52
Common Leader Characteristics
• Growing self-confidence• Building positive personal accomplishments• Being a good student• Being CONSISTENT
Leading
PM Training 53
Leader’s Need
• Desire (You gotta want to lead)• Diagnostic Skills (listen, observe, discern)• Influencing Skills I (learn to connect so people are receptive)• Communications Skills (convey clearly, concisely, completely)• Listening Skills (hear-interpret-evaluate)
Leading
PM Training 54
The 3-C Model
Confidence
Coaching
Challenge
Desire
Diagnose
The Model
PM Training 55
Summary
• The Model• Leadership Principles
What might I make clearer for you?
The Q & A