Lead the Way · 5 Challenges for a Leader •Communication •Communication ... • If you normally schedule 60 and 30, try 45 and 20 Communication Challenges • Email etiquette

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Lead the WayJon Moller, MBA, MSAssistant Director

Department of PediatricsUniversity of Florida

October 17, 2015

Before We Start…

Great Leaders

“A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell

Lead the Way

Coding Fiesta 2015 Jon Moller, MBA, MS UF Department of Pediatrics

October 17, 2015

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Motivation of a Leader

•Why do you want to lead?–Ambition vs contribution

–Looking good vs doing good

“Check yourself before you wreck yourself” – Ice Cube

Habits of a Leader

•Anticipate– Scan your environment for potential issues

– Aquire knowledge; maintain awareness of industry

Habits of a Leader

•Challenge– Reframe a problem from several angles to understand root cause

– Seek out other perspectives to see multiple facets of an issue

Lead the Way


October 17, 2015

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Habits of a Leader

•Control– Emotions

– Communication

– Perspective

Habits of a Leader

•Communicate– Adapt

– Mode

– Brevity

Habits of a Leader

• Inspire– Actions inspire others

Lead the Way


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Habits of a Leader

• Interpret– Demonstrate curiosity and open mind

– Test multiple hypotheses with others before drawing conclusions

Habits of a Leader

• Learn– From successes and failures

– Continuing education

– New ventures

Habits of a Leader

• Listen– Scan your environment for

potential issues

– Acquire knowledge; maintain

awareness of industry

– Be presentVideo: Communication Video

Lead the Way


October 17, 2015

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Challenges for a Leader

•Communication

•Communication

•Communication

Communication Challenges

•Consider your experiences as a customer…


• Information Overload– average professional:

• receives 304 emails/wk

• checks smartphone 36 times/hr

• is interrupted every 8 minutes

• has attention span of 8 seconds

• How do we respond?

Source: McCormack, J. (2014). Brief: Make a bigger impact by saying less. Hoboken: Wiley.

Lead the Way


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• Less is more– Practice being BRIEF:

• B (Background): provide quick context

• R (Reason): explain why your speaking now

• I (Information): provide 2‐3 nuggets of info

• E (End): determine a note on how you want to conclude communication

• F (Follow‐up): anticipate questions and prepare answers in advance

Source: McCormack, J. (2014). Brief: Make a bigger impact by saying less. Hoboken: Wiley.


• Choose your mode carefully– Email, phone, in‐person

• Don’t use all 3 simultaneously!


• Know your audience and adapt– Establish expectations for parties involved in communication

– Know what matters

– Be transparent

– Express gratitude

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• Meeting Efficiency– Create agenda with times

– Limit number to 7 if possible

– Consider “standing” meetings

– Discuss, don’t disseminate

– Challenge yourself to reduce meeting times

• If you normally schedule 60 and 30, try 45 and 20


• Email etiquette– Brevity

– Intro

– Timeline

Video: Email Video


• Email Example #1Subject: Hello

Hi,

I need a report of all patients seen in the clinic. THIS IS IMPORTANT!

Schedule a meeting with Tina and Mark to review.

Bob

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October 17, 2015

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• Email Example #2Subject: Report Request

Good afternoon,

Please create a report for all patients treated in our primary care clinics in FY16 Q1. The report should include:

1) MRN

2) Billing Provider

3) ZIP Code

4) Insurance Category

Please complete the report and submit to me via email by this Friday at 5:00p. Please schedule a meeting a meeting with Tina and Mark next week so that we may review the report together.

Thanks,

Bob

352‐555‐5555


• Message control

• Information consolidation

Questions

Lead the Way


October 17, 2015

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Practical Advice for the Job‐Seeker

Job Stats

• 80% of available jobs are never advertised

• 118 people apply for any given job

– 20% are interviewed

• Many companies use talent‐management software to screen resumes before anyone looks at them

• Average interview time is 40 minutes

– Usually takes 1 day – 2 weeks to hear back from company

Source: InterviewSuccessFormula.com

Vision

• Where do you want to be:

– Right now

– 5 years

– 20 years

• What do you want to accomplish along the way?

• Write it down, tell your family, friends, and supervisor

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October 17, 2015

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Effort

• Finding a job should be hard work!

• A recent survey in the WSJ found that:

– The unemployed in the US spend about 40 minutes per day looking for work and 3 hrs and 20 min per day watching TV

• Rarely will a job fall in your lap!

Network

• Network or not work

• First job – what you know

• Second, Third, Fourth… job – who you know and how you fit

• According to WSJ, up to 90% of jobs are filled through employee referrals

Job Search

• Where to look:

– Websites

– Craigslist

– Association Job Boards

– WoM

– Social Media

• Think 2 jobs ahead

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October 17, 2015

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Job Application

• Resume

– Specificity

– Brevity

– Adapt

• Cover Letter

• References

– Previous/current supervisor, coworker

Interview Preparation

• Research

– Search website, social media, local news sources for information on:

• Interviewers

• Department

• Organization

• Reach out to your network

• Reach out to current employees

• Mock interview

• Prepare answers for common questions

Common Interview Questions

• What are your strengths/weaknesses?

• Why are you interested in working for us?

• Where do you see yourself in 5/10 years?

• What can you offer us that someone else cannot?

• What are 3 things your former manager would like you to improve upon?

• What accomplishment are you most proud of?

Lead the Way


October 17, 2015

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Uncommon Interview Questions

• How many people flew out of Chicago last year? (Redbox)

• Who would win in a fight between Spiderman and Batman? (Stanford University)

• Why is a tennis ball fuzzy? (Xerox)

• Describe the color yellow to someone who is blind? (Spirit Airlines)

• What song best describes your work ethic? (Dell)

Most Uncommon Interview Question

• A penguin walks through that door right now wearing a sombrero. What does he say and why is he here? (Clark Construction Group)

Interview

• FIRST IMPRESSION• Professional dress

• “Sneak” your notes into the room

• Prepare Questions!!!

– Take notes on answers

Lead the Way


October 17, 2015

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Follow Up

• Thank You

– Written vs email

– Reference specifics of interview

• Status inquiries

Thank You!

Lead the Way


October 17, 2015

Documents

Lead the Way · 5 Challenges for a Leader •Communication •Communication ... • If you normally schedule 60 and 30, try 45 and 20 Communication Challenges • Email etiquette