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Summer Training Project
On
TO STUDY THE INDUSTRIAL RELATIONS IN
BHILAI STEEL PLANT
OBJECTIVES
To study the Industrial Relation of BSP.To study the factors which are affecting Industrial Relation.To study the worker’s satisfaction level regarding facilities.
Steel Authority of India Ltd.
Leading steel-making company in IndiaRanked amongst the top ten public sector companies in India SAIL manufactures and sells a broad range of steel products, including hot and cold rolled sheets and coils, galvanized sheets, electrical sheets, structural, railway products, plates, bars and rods, stainless steel and other alloy steels
Steel Authority of India Ltd.Integrated Steel Plants
Bhilai Steel Plant (BSP) in Chhattisgarh
Durgapur Steel Plant (DSP) in West Bengal
Rourkela Steel Plant (RSP) in Orissa
Bokaro Steel Plant (BSL) in Jharkhand
IISCO Steel Plant (ISP) in West Bengal
Special Steel Plants
• Alloy Steels Plants (ASP) in West Bengal
• Salem Steel Plant (SSP) in Tamil Nadu
• Visvesvaraya Iron and Steel Plant (VISL) in Karnataka
Bhilai Steel PlantA symbol of indo-soviet techno-economic
collaboration, is one of the first three integrated steel plants set up by government of india to build up a sound base for the industrial growth of the countrySeven - time winner of Prime Minister's Trophy for best Integrated Steel Plant in the countryIndia's sole producer of rails and heavy steel plates and major producer of structuralBSP is accredited with ISO 9001:2000 Quality Management System Standard, all saleable products of Bhilai Steel Plant come under the ISO umbrella
CORPORATE SOCIAL RESPONSIBILTY OF BSP
The Plant took up the task of development work in its periphery very seriously and with great zeal, concentrating on developing rural infrastructure, literacy programs and community health programs Creation of Model Steel Villages Providing Free Education & Treatment Bhilai Ispat Vikas Vidyalaya Ispat Kalyan ChikitsalayaSports & CultureRecreation
Concept of Industrial Relations The field of industrial relations (also called labour relations) looks at the relationship between management and workers “Industry” refers to “any productive activity in which an individual (or a group of individuals) is (are) engaged”. By “relations” we mean “the relationships that exist within the industry between the employer and his workmenindustrial relation encompasses all such factors that influence behavior of people at work. A few such important factors are below
Concept of Industrial Relationsindustrial relation encompasses all such factors that influence behavior of people at work. A few such important factors are below Institution
ContentsMethodsCharacters
MODEL OF THE STUDY
I. R.Welfare Factors
WorkEnvironment
CanteenFacilities
EducationFacilities
MedicalFacilities
HousingFacilities
INDUSTRIAL RELATIONS IN BSPINDUSTRIAL RELATIONS DEPARTMENTIR department play a crucial role in establishing and maintaining industrial democracy. A number of factors-social, Economic and political have influenced industrial relation department
GRIEVANCE CELLIn their working lives, employees occasionally have cause to be uncomfortable, disappointed or aggrieved either about certain managerial decisions, practices or service conditions.
INDUSTRIAL RELATIONS IN BSPFINAL SETTLEMENT SECTION (FSS)An exclusive section named final settlement section has been formed to ensure prompt settlement of dues in separation cases
COUNSELING“Counseling” is a human approach to human problem. Counseling Section of Bhilai Steel plant has been rendering a unique service in the filed of social mediator ship, de-addiction, child guidance and training programs on counseling skills
INDUSTRIAL RELATIONS IN BSP
TOWN SERVICES IN BHILAI STEEL PLANTThe ISO 14001 certified Bhilai Township is maintained and managed by Town Services Department, which caters to housing, maintenance; education, environmental, hygiene and civic amenities need of the residents of township. Its main objective is to serve employees to live a pleasurable and peaceful family life. Its motto , “Service with Smile”
Research Methodology
Research DesignExploratory, Descriptive
Data Source Primary data, Secondary data
Research Instrument Questionnaire
Sampling design Simple random design
Sample size 100
Sample location Bhilai Steel Plant
Sample element Employees of BSP
Data AnalysisAnd
Interpretation
Q1. Do you think that proper work environment increases production?
SR.NO
PERCEPTION
%
1 YES 822 NO 103 CAN’T SAY 08
TOTAL 100 0
10
20
30
40
50
60
70
80
90
YES NO CAN’TSAY
INTERPRETATION
The respondents are happy with the work environment.
Q2. Does BSP provide pure drinking water at your work place?
INTERPRETATION
There is need to provide this facility equally in all places and some of them should be aware about water quality at their work place.
SR.NO
PERCEPTION
%
1 YES 78
2 NO 14
3 CAN’T SAY 08
TOTAL 100
0
10
20
30
40
50
60
70
80
90
YES NO CAN’TSAY
Q3. Does BSP provide rest rooms with sufficient lights and fans?
INTERPRETATION
management should look to provide equal facility at all places
SR.NO PERCEPTION %1 YES 78
2 NO 16
3 CAN’T SAY 06
TOTAL 100
0
10
20
30
40
50
60
70
80
90
YES NO CAN’TSAY
Q4. Are you satisfied with the housing facility provided by BSP?
INTERPRETATION
24 % of the respondents are satisfied with the house facility of the organization
SR.NO PERCEPTION %
1 YES 24
2 NO 68
3 CAN’T SAY 08
TOTAL 100 01020304050607080
YES NOCAN’T SAY
Q5. Is there any discrimination in quarter allotment?
INTERPRETATION
About 64% of the respondents find discrimination in the system.Therefore, there is need to eliminate the discrimination factors so that the employees are highly satisfied.
SR.NO PERCEPTION %
1 YES 64
2 NO 26
3 CAN’T SAY 10
TOTAL 1000
10
20
30
40
50
60
70
YES NO CAN’TSAY
Q6. Is there adequate supply of electricity and water supply?
INTERPRETATION
The organization is fully accountable for the fulfillment of better welfare facilities to the employees by means of providing water, electricity.
SR.NO PERCEPTION %
1 YES 70
2 NO 16
3 CAN’T SAY 14
TOTAL 100
0
10
20
30
40
50
60
70
80
YES NO CAN’TSAY
Q7. Do you rely on health services provided by BSP hospital?
INTERPRETATION
respondents are very positive in the favor of the health services provided by BSP to the employees
SR.NO PERCEPTION %
1 YES 80
2 NO 13
3 CAN’T SAY 07
TOTAL 1000
10
20
30
40
50
60
70
80
90
YES NO CAN’TSAY
Q8. Whether good quality of medicine is provided by BSP?
INTERPRETATION
About 41% respondents are satisfied with quality of the medicines provided to them but 50% of the respondents are not satisfied with the quality of the medicine
SR.NO PERCEPTION %
1 YES 41
2 NO 50
3 CAN’T SAY 09
TOTAL 100
0
10
20
30
40
50
60
YES NO CAN’TSAY
Q9. In BSP hospitals doctors are available duty time?
INTERPRETATION
The increasing number of patients creates big problem to other patients as well as to doctor. The doctors are overcrowded by patients making the availability of the doctors more difficult to the patients.
SR.NO
PERCEPTION
%
1 YES 52
2 NO 40
3 CAN’T SAY 08
TOTAL 1000
10
20
30
40
50
60
YES NO CAN’TSAY
Q10. Do you think Hindi and English medium school is given equal imp?
INTERPRETATIONAbout 62% have opined that equal attention is not
given.And there is discrimination between the English and Hindi medium schools. Only 24% of the respondents agreed & 14% couldnot give their opinion.
SR.NO
PERCEPTION
%
1 YES 242 NO 62
3CAN’T
SAY14
TOTAL 100 0
10
20
30
40
50
60
70
YES NO CAN’TSAY
Q11. Do you find education system of BSP is satisfactory?
INTERPRETATION
the respondents are not satisfactory as 54% are highly dissatisfied with quality and standard of BSP schools
SR.NO PERCEPTION %
1 YES 36
2 NO 54
3 CAN’T SAY 10
TOTAL 100
0
10
20
30
40
50
60
YES NOCAN’T SAY
Q12.Is quality of education in BSP schools better than private schools?
INTERPRETATION
In BSP, parents can avail any of the facility as per their choice and capacity. In this regard, the replies of the respondents are not in favor of the BSP schools.
0
10
20
30
40
50
60
70
YES NO CAN’TSAY
SR.NO
PERCEPTION
%
1 YES 36
2 NO 58
3 CAN’T SAY 06
TOTAL 100
Q13.How often do you avail canteen facilities?
INTERPRETATION
Most of the respondents rarely use the canteen facilities.
0
10
20
30
40
50
60
70 SR.NO
PERCEPTION
%
1 Regularly 12
2 Often 18
3 Rarely 66
4 Never 04
TOTAL 100
Q14.Is canteen services of BSP excellent?
INTERPRETATION
About 72% of the respondents have responded that the canteen facilities are not to the expectation of them
SR.NO
PERCEPTION
%
1 YES 20
2 NO 72
3 CAN’T SAY 08
TOTAL 1000
10
20
30
40
50
60
70
80
YES NO CAN’TSAY
Q15. Are you satisfied with the quality of food available in BSP canteens?
INTERPRETATION
In this regard it is matter of rate concern that the quality of tea or breakfast is also poor and employees are dissatisfied
SR.NO PERCEPTION %
1 YES 38
2 NO 52
3 CAN’T SAY 10
TOTAL 1000
10
20
30
40
50
60
YES NO CAN’TSAY
Hypothesis Testing
Chi-Square Test-: Null Hypothesis: Ho : Workers Perception of Work Environment in BSP Is -veAlternat Hypothesis Ha : Workers Perception of Work Environment in BSP Is +ve
Oi Ei Oi-Ei (Oi-Ei)2 (Oi-Ei)2 / Ei
Yes 82 33.33 51.67 2669.7889 80.10
No 10 33.33 -23.33 544.2889 16.33
Can't Say 08 33.33 -25.33 641.6089 19.25
Total 100 100 115.68
Degree of Freedom –N – 13 – 1 = 2
Table Value of d.f. 2 at 5% level of Significance is 5.991
Since the Calculated value of chi square is grater then the table value, Null Hypothesis is Regected and Alternate Hypothesis is accepted and We can say workers have a +ve perception of Work Environment in BSP
FINDINGS the Workers of BSP are Satisfied with the work Environment of the PlantThe Workers are Not Satisfied with the Housing Facility and conditions of Company Quarters Workers relay on medical Facility of BSP Workers are not satisfied with education facility , they would switch to Private Schools for their wards is PossibleThe Canteen of BSP is Lacking in Providing the Workers with Quality food and Services
RECOMMENDATIONS
To improve the welfare condition in BSP adequate budget should be allotted.House allotment system should be simplified & more transparent.Availability of medicines should be improvedParents and children should be made aware towards educations facility.More emphasis should be given on cleanliness of the canteen
CONCLUSION
Bhilai Steel Plant is very serious in providing all these facilities to each of the employee as well as to the family members of the employees by providing better infrastructure facilities, education facilities, and medical facilities etc equally to the all employees. To same extent there may result some discrimination on these issues or employee’s perception can be different but the basic principle or key element is to provide excellent welfare facilities to the employees.
