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.~~I~~_I_~~ _I~~I_~ _(§) 101-1.11 Part 1

InstructionsIn Part 1 you will hear a question and then threedifferent answers to that question. You have tochoose the correct answer, A, B or C.

NOTE: The questions and the answers are NOTprinted in your question book.

(§) 1.01 Now listen to the example.

The correct answer to the question So whatdo you do, what's your job? is answer B: I'm anAssistant Manager in a small [rave! company. Soy;;u ,,ruuld fill in 'B' m~ thc anS" ..ei slteet.

There are 10 questions in Part 1. Now listen forquestion number 1.

(§) 1.12-1.32 Part 2

InstructionsIn Part 2 you will hear a short conversationor an announcement. On your question pap eryou have a question about the conversation orannouncement, and four possible answers. Youhave to choose the correct answer.

For example, read the sample question and thefour possible answers.

Question: How much does one shirt cost?

Ano.OO

B El5.00

e El2.50

D f20.50

(§) 1.12 Now listen to the conversation andchoose the correct answer.

The correct answer is B: one shirt costs fIS.OO, soyou would fill in 'B' on the answer sheet. Thereare 20 questions in Part 2, questIOns 11-30.You have ten seconds to read each question,and then you will hear the conversatio~ orannouncement. Look at the answer sheetand find where you should start filling in theanswers for Part 2. Now read the first questionand listen for the conversation.

Questions and answers11 Why does the man want to know where the

Customer Service Department is?A Because he works there.B Because he needs to deli ver a parcel

there.e Because he has a problem on which he

needs advice.D Because he has left a parcel there.

12 Why has the woman telephoned?A She wants to speak to someone in the

Despatch Department.B She wants to speak with the man.C She wants to speak with Rita FairJey.D Shewants to know Rita FairJey's

personal telephone number.

13 What reason does the man give for changinghis email address?A He doesn't like receiving emails.B His new supplier charges less money for

a similar service.C His old email address refused to receive

emails.D He does not give a reason.

14 What will the man and the woman be doingnext weekend?A They will attend a conference together.B The woman is going to a con ference and

the man is staying at home.C They are going on holiday.D They will be mending the woman's car.

15 Why does the woman want time away fromwork next week?A She wan ts to go to Australia.B She knows that no one else is on holiday

then.e She doesn't give a reason.D She wants to meet an old school friend.

16 What time do the man and woman agree isbest for the taxi to pick them up?

A They don't agree a time.B 20'c1ock.C 12.30.D 12.15.

~rJilsTENING TEST 1~1S'k'-~->' , ~--- ..~~- ,-,

17 When is the next Staff Committee Meeting?A Monday this week.B Tuesday next week.e Monday next week.D Tuesday this week.

18 Why is the man worried?

A He thinks they will be late arriving inLondon.

B He thinks they will be very earlyarriving in London.

C His watch has stopped.D They are at the wrong railway station.

19 Why does the woman want Adrian Shaw'stelephone number?

A She can't find the telephone directory.B She has lost his email address.C Adrian Shaw is not answering his email

lJleösages.D She wants to speak with him rather than

send 'In email.

20 Why is the woman telephoning PerrySupermarket?

A She wants to arrange a meeting.B She wants to speak with the Assistant

Manager.C She wants to speak with the Manager.D She wants to speak with John Kelly.

21 Why is the Mr Schmidt not available?

A .He is drinking a glass of water.B He is at home.e He is talking on the phone.D He is in a meeting.

22 What reason does the woman give forneeding to leave soon?

A She has another appointment.B She needs to telephone someone.C She has received an email.D There is a fauJt on the computer system.

23 When will the woman visit again?A Later today.B Nextweek.e She will not visit again.D Tomorrow.

24 Why can't the woman shop at the localbranch of Robertson's Supermarket?

A Because she wants to shop after work.B Because the local branch closed several

years ago.e Because it doesn't seH what she wants.D Because she wants to go to Derby.

25' What methods of tra vel had the man used?A Car and train.B Car and taxi.e Train and taxi.D Car, train and taxi.

26 Why is the woman phoning?

A She will be late for her appointment.B She wants to speak with Mrs Jones.e She wants to talk to Miss Cullen.D She wants to speak to th~an.

27 What is worrying the man?

A He has lost his laptop computer.B He cannot attend the conference.e The printer is not working.D He has lost an email message.

28 What instruction does the message give, ifyou want to s:''OAkto the Customer S'Orvic:eDepartment?A Press Button l.B Ring later.e Press Button 2.D Hold the line.

29 What time is the train now expected toarrive in Edinburgh?A 10.20.B 11.50.e 18.50.D In half an ho ur.

30 Why is the woman worried?A She has no work to do.B She can't remember her password.e Some staff members are not being carefuI

with their passwords.D Sorneone has removed the notices she

has written.

That is the end of the listening test.

Put down your pencil and wait for instructionsfrom the supervisor.

LISTENING TEST 1Parl 1Narrator: Question l.You are going to a conference in Berlin next week, aren'tyou?A: Yes. I only heard about it this moming.B: 1went to a conference in Paris la st year.c: The conference will be in London next year.[S-secolld pnuseJNarrator: Question 2.When will you finish the report on staff a!lendance?A: I gave you the sales figures two days aga.B: I'm Head of Administration. I only started working

here six weeks aga.c: [t should be ready by the beginning of next week,

probably by Tuesday.[S-secollCipausejNarrator: Question 3.Have you met the new General Manager yet?A: I don't know her email address or her phone number.B: 5hc spoke to me this morning. She seems pleasant.C: I've heard that she's very intelligent and experienced.[S-second pnuselNarrator: Question 4.This is Automotive Car Products. I'm afraid there is noone who can take your call at the moment. If you wouldlike to leave a message, please speak after the beep.Which of the following is the best message?A: Hi, please put me through to Car Sales.B: Hi, my name is Robert Jones; can you call me on

0121 116096, please?C: Oh ... hello ... hi ... is Mrs Shaw there, please?[S-second pOl/seJNarrator: Question 5.1 have to visit cur new headquarters in Spam tomorrow.What is the weather going to be like?A: It's in aplace called Escalona, dose to Madrid.B: The forecast on the televisioll said that it would be

sunny in Spai..ntomorrow.C: My boss visited the new main office last week and

said that it was very impressive.[5-secolld pnuseJNarrator: Question 6.I'm having difficulty emailing our Helsinki office. Whatam I doing wrong?A: Helsinki is a beauliful city. I go there on holiday

every year.B: I'm sure you are right. Sending an email is better

than phoning.C: Ah, I think I know what the problem is. our office

in Helsinki has a new email address. Here it is.[S-secolld pal/seJNarrator: Question 7.Hello, Pinfold Taxis.Hello. My name is Frederico Sanchez. lordered a taxifrom your finn. It should have picked me up an houraga. Where is it?A: Frederico ... that's an interesting name. Are you

Spanish?B: l agree. Going by taxi is more expensive than taking

a bus, but taxis are more reliable.c: The taxi is outside your house. YOll asked us not to

ring your bell or knock on the door becat1;e youwould be waiting in the street.

[S-secolld pause)Narrator: Question 8.1need to order some headed notepa per. Which finn dowe usually deal with?A: We have an agreement with Baker Printing Ltd to

supply all our stationery. Just phone them.

B: Sarah wants to see you. It's about the articIe shewants you to write for the staff magazine.

C: Headed notepa per? I'm afraid I haven't got any.[S-secol1dpause}Narrator: Question 9.I can't find the file on Harglm Furnishing Stores.A: Hargun Furnishing? They're on the High Street,

aren't they?B: Miss Marshall has the Hargun Furnishing file. She

took it with her this morning.C: Someone from Hargun Furnishing phoned this

morning.[S-secolld pauseJNarrator: Question 10.Will the training day be at the Bentley Hotel or at thePacific Conference Centre?A: The Pacific Conference Centre is offering good

discounts.B: The Benlley Hotel serves really excellent food.e: I believe the Bentley Hotel has been chosen, but I'm

not certain.Parl 2Narrator: Question ll.A: Hello, can I help you?B: Oh, thanks. I'm looking for the Customer Service

Department.A: You're almast there. Just turn left at the end of the

corridor.B: I've gat a parce! for them.[lO-secol1d pnuseJNarrator: Question 12.A: Hello. Despatch Department.B: Did you say the Despatch Department? Oh,

it's the Finance Deparhnent I want: RitaFairley.

A: rll put you through to her personal number.B: She gave me her personal number last

week, but I don't know what I've done withit.

[lO-secolld pal/sejNarrator: Question 13.A: I tried to send you an email Jast lught, but it

was returned to me wi th the message thatthe email address doesn't exist.

B: Sorry. I should have told you before. I'veclased my account with that campany.

A: Why did you do that?B: I gat the same kind of service much cheaper

from a different provider.[lO-second pal/sejNarrator: Question 14.A: Are you going to the conference next

weekend?B: Yes. I'm going by car. I can give you a lift if

you want. It will be nice to have company.A: Are you sure? It's very good of you ... I'll

share the petraI costs.B: Thanks. I will appreciate that. It's another

two weeks to pay day.[lO-second pau se)Narrator: Question 15.A: Hello, Tom, can 1have next week off work

as part of my annual holiday?B: Next week? You're rather late asking, aren't

you?A: WeIl, an old school friend phoned me last

nigh!. She lives in Australia and she'scoming to England on Saturday for six days.

B: You're lucky. No one else has asked for that week.Yes, it's OK.

[lO-secolld pal/se)Narrator: Question 16.A: What time shaH I ask for the taxi to pick us

up?B: Weil we need to be at the airport by 2 o'cIock this

aiternoon, so 1would say we need the taxi to be hereat 12.30 at the latest.

A: That seems ra ther late to me. How about 12.15?B: OK. I agree. Make it 12.1S.[lO-second pal/sejNarrator: Question 17.A: The Staff Conunillee Meeting is next week on

Monday, isn't it?B: l don't thull< so. It was changed. I think it's next

Tuesday.A: But it's always on a Monday.B: No - I've written it ill my diary. The next meeting is

Tuesday next week.[lO-secol1d pal/sejNarrator: Question 18.A: What time does Qllr traiJ'lleave?B: It's should leave at 9.30.A: Well, it's already 9.45. We shall be late arriving in

London.B: I said wc should have caught an earlier train.110-secol1dpal/sejNarrator: Queslion 19.A: Do you know the telephone number for Adrian

Shaw?B: No, but I have got his email address.A: I need to speak with him direclly. It's too

complicated for an email.B: I'Illook up his number in ll1e telephone directory.[lO-second pause]Narralor: Question 20.A: Good morning, Perry Supermarkets - John Kelly,

Assistant Manager, speaking.B: Hello. I would like to speak with the Manager,

please.A: . I'm sorry. Mrs Davis will not be in today. She's

allending a meeting at our headquarters. Can l help?B: Thank you but I'Il wait until tomorrow. 1shall ring U1

the morning.[lO-secol1d palIsejNarrator: Question 21.A: Good moming. I have an appointment to see Mr

Scl1midt.B: ... and your name is?A: Miss de la Hita ... CaroJina.B: May I ask what it is in connection with'A: Mr Schmidt asked me to come in to look at the

computer system.B: If you'd Jike to sit down, I'Il1et him know you are

here. [pnuse} I'm sorry but Mr Schmidt is on thephone at the moment.

A: Don't worry. 1can wait a few minutes.B: Can I get you a drink? Tea? Coffee?A: Thank you~.May I have a glass of water?II O-second pallsc]N arra tor: Question 22.A: ls Mr Schmidt still talking on the telephone?B: I believe he is, Miss de la Hita, I am sure he will be

finished soon.A: I have another appointment in an hour. I shall have

to go soon.B: I'm sorry for the delay. There is a fault in our

computer system and elients are phoning becausethey can't email us.

[lO-secolld pal/sejNarrator: Question 23.A: Iam SUTethat YOll understand OUTproblem.

B: The fault in your computer system is why 1am her1 represent the computer repair campany and I e.asked to see if I could find allt what is wrong w~syour computer system.

A: 1 am really sorry. 1didn't realize. ru ask OUrSe .Manager to talk with you. Olor

B: I'm sorry too. I can't wait any longer. Perhaps ·f Icome tomorrow at the same time someone wiÍl1bready to meet me. e

[lO-secolld pal/sejNarr.tor: QlIestion 24.A: Do you know if the local branch of Robertson's

Supermarket is open today?B: The branch in this town cIosed dOwn several ye

~~ .-A: Where is the nearest one now?B: If you definitely want a Robertson's store you w·u

have to go to Derby. That's almast 30 kilo~etres I

. away but they are open untillO o'elock tonight.A. Th.nks for tellmg me. 30 blometres is not too far[lO-secolld pallse} .Narrator: Question 25.A: Hello. It's nice to see you again. Did you havea g'ood

Journey?B: Jt's good to see you too. Thanks - my journey was

very qtllck and sImple.A: How did you trave!?B: I drove my car to the railway station, parked i(\'ery

eas ily, and the tram was on time.[lO-second pause)Narr.tor: Question 26. .A: Go·od morning, SheIfield Holdings Ltd.B: Hello. My name is Mrs Joyce Jones. I have an

appomtment tomorrow to see YOUTChief BuyerMiss Rita Cullen. .'

A: Ah, yes, Mrs Jones, Miss Cullen is expecting yo~ at10.30.

B: That's why I'm phoning you. I can't get to YOUToffices until11.30.

A: 1l.30? Tha!'s not a problem. I'U let Miss CuJlen knowthe change to the time.

lJ O-secolld pallse)Narr.tor: Question 27.A: I can't find the email aboutnextweek.s i:onfere~ce.B: Perhaps you 've deleted it.A: I don't think so. I'm usuaUy very carefuI about

deleting emails.B: Did you print a capy of the email?[1 O-secolld pallse)Narralor: Question 28.A: Thank you for calling the Laburnum CustomerService Department. There is no one available to takeyour ,,?ll at the moment. Please call again later. Iri themeanhme If you are interested in learning about aUfspecial offers, please press button one. .[lO-secolld pal/selNarrator: Question 29. . "A: The 10.20 train from Exeter due to arrive at Bristolat 11.50 and going forward to Edinburgh is rurutingapproximately 30 minutes late. The train is now due toarrive in Edinburgh at 18.50. We apologize for the delay,which IS caused by mau1tenance work.[lO-secolld pal/sejN=d=~5~~ ,A: I have noticed that some staff are very careless aboutkeep ing their computer passwords safe. We need tp tellthem to be more carefuI. At least !wo members of staffhave their passwords written on a piece of paper nextto their computers. I have tried putting a notice in alloffices, warning staff individually - I don't really knowwhat to do.[lO-secolld pnllseJ

\..J:::.-'\Í)2 \ 2.-

IISTENINO TEST 2------------------------------------------------------@ 1.33-1.43 Part 1

InstructionsIn Part 1 YOllwill hear a question and then threedifferent answers to that question. You have tochoose the correct answer, A, B or C.

NűTE: The questions and the answers are NOTprinted in your question book.

@ 1.33 Now listen to the example.

The CUITectanswer to the queöti.on So whatdo you do, wlwt's your job? is answcr B: I'm anAssistant Manager in II sJYla/(,travd company. Soyou would fill in ']3' on the answer sheet.

111ere are 10 qllestions in Part 1. Now listen forquestionnumber 1.

(§) 1.44-1.64 Part 2

Instructions \Jn Part 2 you will he<lr a short eonversatíonor an aru~ouncement. On your question paperyou have a question about the conversation orannouncement, ane! four possible answers. Youhave to choose the correct answer.

For examplc, read the sumple question und thefour possible answers.

Question: How much does one shirt eost?A no.ooB El5.00C ·t:12.50D f20.50

@ 1.44 Now listen to the conversution undchoosc the CO!'fect answer.

The correct iJnswer is B: one s!li'l't cos/s [;1.5,00, soyou would fill in 'B' on the answer sheet. TlIereare 20 questions in Part 2, questions 1)-30.You have ten seconds to read each question,and then you will hea1' the conversation orannouncement. Look at the unswer sheetand find where you should start filling in theanswers for Part 2. Now read the first questionand listen for the conversation.

Questions and answers11 Which of the following statements is true?

A Sarah .lives in London.B Suruh uscd to live with her sister.C Sarah .lives in Liverpool.D John used to live in Liverpool.

12 Why does the woman ask the man if thegreen car belongs to him?

A The car is obstructing the entrance to thebuilding.

B 5he likes the colour of the CUI.

C 5he wants to buv a similar car.D The car has beel~ hit by u van.

13 What time do the man and woman agree asu suitable time to arrive at the office?

A l3efore 7 a.m.B At7 a.m.e AtS a.m.D AtlOa.m.

14 Why d~es the mun want an appointment,,,!th Mrs Rainsford?

A He believes she mn advise him on howto advertise lús new product.

B He thinks she muy want to buy his newproduct.

e He needs a loan to bilY the new procluct.D He is an expert on advertising and 5hc

wants him to advise hel'.

15 Why had. the woman's order not beendelivered?

A 5he hud the wrong order number.B The van driver could not find her ofúce.e Someone had cancelled the order.D The envelopes had been delivered to the

wrong uddress.

16 H.ow long has Clive worked at the firm?

A 25 years.II 5 years.e 6 years.D 8 years.

17 What does the womnn have with her toprove her identity?

A 5he dpes not have any proof of identity.II 5he has her passport but not her dJ'iving

licence.C 5he has her passport and her driving

licence.D 5he has her driving !icence but not her

passport.

18 Jn what sort of business is this conversatíonmost likely to take placc?A In a restaurant.B In a bank.C In a supermarket.D In a furniture 5tore.

19 When is the repair to Mrs Massey's carlikely to be finished?

A By about 2 o'c!ock today.U By ubout 2 o'dock on FJ'iday.e By Monday next week at about 2

o'cJock.D It is in1possible to repair hej' car.

20 Why was no one else in the meeting roomwhen the woman went there?

A The meeting took place the day before.II The meeting will not take pia ce until thc

next day.e 5he was an houl' early for the meeting.D 5he was an ham late for the meeting.

21 Why does the man say that he will see thecustomer?

A 5hirJey has asked him to see thecustomer.

II The man is the Head of Despatch.e The customer has bee II wuiting for a

long time tll speak to someolle ilbout hiscomplainl.

D The Lustomer is a friend of his.

22 Which of the foJlowing statements iscorrect?

A The mall wants the carpet fitted by thebeginning of the next week.

II Thc man wuf.\ts a cnrpet fhut doesn'tcost much money.

C The man wants n curpd with a moderndesih'11.

D The mnn wants a high-quaJity carpet.

23 Why dQes the man think that the womanshould apply for the promotion?

A 5hc has appropl'iate experienec andqua lificu tions. ,

II 5hc will enjoy the extra rcsponsibility,e 5he wi1l nol get a promotion in any

other offke.D 5he will get paid more money.

24 Why will it take longer thun 24 hours tudeli ver the bookA?

A Because the woman has telephonedafter lunchtime.

U Because she doesn't live on themainland.

e Ilccause she is ol'dering on Friday.D 'l3ecause she is ordering on Wednesday.

25 Why does the womul1 say that she cunno!connect the caller to the Home Furnishinj.\Depmiment?

A The store is about to dose.Il The phone line is busy.e The store does not allow personal phOlll'

cal1s.D Phone ca11sabout orders are dealt witil

by another department.

26 What does the announcement tell CLlston1l'I':.to do?

A To smile more.Il To leave thc store immediutely.C To take their selected goods to a pay-

desk.D To be helpfui to cach othl~r,

27 Approximately how long will the tour ta kl"A About two houl's.Il About half an hour.e About un hou]' and a h<lU:.D About an hom.

28 Who will make the decision about hnw anaccount is orgClnized?

A The cllstomel'.II The Financia\ Adviscr.e Anyone who is interestl!d.D The Manager.

29 When shoulcl the CllstOIl1l'1'1T10Vé'the car?

A When he Ol' 5he has finished shoppiJlj.\.II Wilhout any delOlY,C Within thc ilext hom Ol'SIl.

D Ily the time the shop C!oses.

30 Which day or days is the store open for til<'Jongest tim!.!?

A It is open fOl' thc san1\' number of houl}.every day.

Il His open \oJlgest OllSaturday.e .It is open longest on every day except

Sunday.D It is open longest on Monday and

Saturday.

That is the end of the listening tl$t.

Put down your pencil und Wuit for ,instructionsfrom the supervi~or.

Narrator:That js th", end of thc Listcninp; test. Putdown your pendI and wait for instructions from thcsupe.'Visor.

LISTENING TEST 2.Part 1N arrator: Question 1.You are appJying for thc job in the Silles Department,aren'tyou?A: Yes. I only seni in my appJication yesterday.ll: I went to a sales con ference in Madrid last year.C: The Sales Department is in the next building.15-sccond pauseiNarrator; Question 2.Have you seen that letter from Mr Henderson'II can'tfindit.A: YOllput it in your briefcase.ll: I haver.'t written any letters today.C: Mr Henderson - he is one of our c1ients, isn't he?f'f;-secnnd palm)Narralor: Question 3.Have you mct any of the candidates who ar" here forinterview?A; Which job have they applied fo~?B: On(~t;:ameinto cur office this m~;l'ning.She 'was

being "hown rOltnd by Sukwinder.C: l've hoard that they am alI very experiencecl.[5-secO>ld pa!lseJNarrator: Question 4.I'rn afraid our lines arc busy: If you would like to leave amessage, please speak after the tone.Which of the followil1g is the best message?A: Hello, 1want to speak to the Customer Service

Department inunedbtely.B: Hi, my name is Carlos dc la Hita; call rne back on

0922 684326, please.C: ls Mrs Hodgkiss there, please?IS··second pnuselNarrator: Question 5.I am going on holiday to Greece next week. What is theweather likelv to be like?A: Oh, llové Greece - sea, mountains. It'5 alllovely.B; The foreeost in my newspaper said that it would be

sunny in Greece fol' most of next week.C: How arc you getti.l1.gthere? By air?{S-secmtd pallsc]Narrator: Question 6.I'm trying to send an email to Robert, but it keeps beingretumed with the message that the address is wrong.Can you help me?A:. Robert is married to my sister, you know.B: Robert is goinO' to the theatre tónight.C: [thínk you wil! find that Robert has changed his

email address ,-o yes ... here itis ." .[S-second pat/se] .Narrator; Questiol1 7.Hello, EssiJlgton Taxis. Hello.My name is Simon Smith. 1 asked for a taxi to pick meup at my home at 6.30. I don't need il unti17.30 after alJ.Can you still pick me up?A: Simon Smith? I knew a Simon Smith onCe ... No I'm

wl'Ong ... it was Simon Smythe.B: !dicln't answer the phone when you made the

booking.c: 7.30 is line. Thanks for lett/ng us know.{S-secalld p"l/se]Nan'ator: Queslion 8.We are running short ol printer iok. Which finn usuallysupplies us?A: Wc have an account with Superior Office Supplies.

Jus~)hone theOl and ask theOl to send what wenec .

B: Oh, you 're here. 1 thought you had gone home early.C: Print~r ink? 1 prefer to write my leiters by hond.jS'secand pausc}Narrator: Question 9. .I can't find the file on the sale of Mr de la Salle's Imm.Do you know where it is?A: Oh ... his farm is near the vlllage of Huntingdon.B: IItke Mr de la Salle. He's a good dient of ours.C: li's here on my desk.{S-second pal/sej .N arr"tor: QlJestion 1{1.Will next year's conference be at the usual plaee o.r haveWe booked somewhere diflerent?A: I enjoyed this year's conference.B: The BirchiJJs Hotel serVes really excellent load.C: 1 believe we arc going 'l.0mewhere different, but I'm

notliUl'e. '

Part 2Narrator: Question 11.A: Hello, Sarah. Someone told me that you used to live

in London. [s that dght?ll: No; 1hove always lived in Liverpool.A, Oh -I'm sotr)'. John, who told me, "las sure )'OIJ

used to live a few doors away from him.ll: Now I know how the mistake has been made. My

sister, Jane, Iived dose to John's home and [used tovisit her.

jl0-,Seco/lfi pilI/seiN arrator: Question 12.A: ls your COrthat lovely, dark green one parked nem'

the main entTance?B: Yes - I'm v~ry proud of it.A: Oh ... sbrry to have to tell you, but a van has jlL't

crashed into it.B: What? ls thete much damage?/W-secolld pal/sc]NarratOl' Question 13.A: We must arrive no latcr than 7 o'dock in the

morning.B: Why? 1 know some penple from Head. Üflice are

visiting us, but th~y won't be here untillO at theearliest.

A: Well, 1sugge.t we should be here no later than 8o'clock.

B: Are you "u1'e? OK, then ... 1shaJl get here by thattime.

/lO-second pal/se)Narralim Question 14.A: Good moming. You are through to HD Enterprises.

Roger speaking ... how can [help? .'ll: Can [have an appomtment to see !VIrsRamstord

please? .A: Yes, certainly, sir. May 1ask what it is in connection

with?ll: I want some advice on ~dvertising a new product.

1 believe she is your expert on marketing./lO-secolld pnl/se}Narrator: Question 15.A: Hello, Highcroft Ofncc Supplies.ll: Oh, hello, I'm calling about an order we placed

last week lor envelopes. It was supposed to bedelivered the next day, but we have receivcd noUlingret.

A: I'm sorry aboul that. Do you have the orderreference number?

B: Yes. lt's PY 201040.A: Ah ... 1 seé thc problem. We phoned your office and

said tIlat the style ol envclope you had ordered waSno longel' available. Thc person to whom we spoketold us to can cel the order.

[lO-secnnd pause]

Narrator: Questioll 16.A: I'm organizinl\ a presentrltion to. ali staff_who have

worked here tor 25 vears. Cll ve IS one ot thern.B: Oh good - llikc Cliv •.A: How long have yo.u known him? It must be at least

five or six years.B: When 1 carne to work here I had just got married ...

so eJght years.110·second pal/se]Narr.tor: Question 17.A: Good moming, l'd tike to open a bank account,

please.B: Certainly, madam. Do you have sorne proof ol

identity?A: 1 have my passport.ls that enough?ll: I'm sorry, wc usually ask lor two prools.A: 1 also have my driving Iicence.11O-second 'Jal/sdNarraton Question 18.A: 1 would likc to open two aceounts: a current account

and a deposit accoun!. .. .B: Certainly, madam.I'II get our flnancIaI advlserlo

discuss with you the different accounts we offer.A: Do 1need to makc an appointment?B: Probably not, madam. I believe she's free now ... I'IJ

just find aut.A: Oh, thank you very much.11O-.wxolld pnl/sc]Narrator: Question 19.A: Mrs Massey says she wants the repair to her car

finished by the end of the week.B: Sorry - tha!'s impossible.A: So how mltch time do you need to do the repair? .B: Well, I can start the job next Monday mornmg. It WIll

be ready by about 2 o'clock in t.he aftemoon.[lO·secolld pa!lselNarrator: Question 20.A: l've just becn to the meeting room on the second .

floor for the Fo!'ward Planning meebng but no one JSthere.

ll: I'm not surprised. The meet.ing docsn't start unti!3.30 and the time now is only 2.30.

A: Oh dear, you're right - j've read the time wrongly.Arc you going to t.hat meellng?

ll: No. I'rn not on the Forward Planning Committee.A: Sm·ry. J thought I had seen you at previous meellngs.llO-st!<.'Ond "Qt/seJNarrator: Queslion 21.A: Who is the person waiting in the reception area?ll: He's Mr Sohal, a custornCl·. He wants to see somcone

abollt a delivery that he is not. pleased about. .A: Weil, hc's been waiting a long time. Js anyone gOlOg

tosee him?ll: I don't know. Shirley was trying to find Ule Bead of

Despatch. . .A: rll see him. If he was annoyed when he arnved,

making him wa it isn't helpfui, is it?llO-second puuse]Narratol': Question 22.A: Hello, sil', can J help y()ll?B: WeH·· I'm interested in buying n new carpet for my

Iounge.A: We have nIJ U,e latest styles and wc olfer the best

prices in the area.. ..B: How long wouId I have to wmt for dehvery? 1 must

have the carpet fitted by the begmnm(\ of next week.Tha!'s morc important than cosl, qualIty or the ~tyle.

A: The times of delivery and fitting depend on whIchcarpet you choose. Some ilre in stock and some wchave to order.

[lO-second pause]

Narrator: Questioll 23.A: What are the promotion prospects in this finn?B: Exccllent - our poiicy is to promote intenmlly

whenever we can.A: So, do you think I would be considered for the joh .1';

Team Leader in the Sales Department?ll: You h.ve the experience and the qualifications. I

sugaest you apply, if you think you wOltld enjoy lll<'extr~ respotlsibility.

/lO-second pal/seiNan-ator: Question 24.A: Hello, this is Bentley Bookstore.D: Hello. Your advertisement iri the newspaper S<IY'

that. you deliver any order within 24 hours.A: Yes, tha!'s right. Oiders placed in person, onlinc u,.

on the telephone are delivered wirhin 24 hours, eVI'"ordcrs placed on Fridays.

B: 1 live in the lsles ol Seill}'. If I place the order today,Wednesday, shali I get it tomorl'Ow? ..

A: Ah ... there is a problem. Ou\' 24-ho lll' servIce IS fol'thc mainland only. Delivery to the islands is within!wo working days. .

II: So I would have the books on Fdday - that's OK. 1want to order ...

11()-secolld pa"selNarrator: Question 25.A: Good morning ... Rosedal" Superstore:;.B: Oh, good morning; will you put lllH through to til"

Home Furnishing Dep~l'tment, plcuse.A: ls your cull in relation ti>an order, sir? lill su ch

enquiries arr. dealt with by our Order Department.II: No. J need to speak tn Ml's lIílison, the Head of the

DepartJnent, .on íl personal mntter.II: I'm rorry. We're not allowed to put personal calls

through 10 any member ol staff. If y(~u give me youI'name and telephone number, ] can g1V(~thcm to hernnd\then she can contact you.

ll: Finc>l'm her husband. 1think YOllwill find shealready knows the number.

IJO-semlllITIlll/selNarrator: Question 26.A: This is a custom er announccmcnt. Thc :-;l()rt.' willdosc in 10 minutcs' time. Pleasl' make you!' sdcctioTland go to the nea"",t pay-desk. 1'hnnk you {Ol' shoppingal thi? Roseland Supermarket whe", goods orc generallychcaper, the choice is gcncrally wider, th" qu"lity isgenerally beller, thc staff are always hclpful and yourcustom is always apprednkd.IJO-sccoltd pal/sejNarrator: Question 27.A: Wckome to the Wnlr.ut Grove Mus"um of Scienceand lndttstry.l am Louísc, your A"uidc for thl~ne>~thom'or so. Therc nre lots of fascinating things to se" here.1cJgether wc shall cxplorc thc Museum's gallcries thatlet us sc'e the history, science and industry of WalnulGrove. 1 ask YOllto keep togcthcl~ and I l'emmd youthat photographs mllst not be t",kml inside i1nJ' of thebuiJdings. At the cnd ol thc tour we ,hall go l(~theVlsitoJ' Centre whcflJ yuu CClnbuy postcards, gIf ts andrcfreshments.[J()"sccolld PilI/SeJ

Narrator; Qllcstion 28.A: Hello" l'nt Pmncla, your p(~rsoní11 finllocial ndvis(-.!r.Thank you fol' coming to se" me. I can help you managcyour accounts and your money so that ):'Oll carn as mucltinterest as possible. Of course any d"clSlons are YOutS,but 1 wlll advise you on how to get the most from yourincome and savings.nO-seculld pal/se]Narrat ••r: Question 29.A: This is a customer announccment. Will the ownerof the blue car, registratíon number MT' 02 eRP,please move the car immediately? It is obstructing

12_~ J~~~f!!~i~lR.~~!.ip'!__,.. __.., ._..__.. ..._.. . ... .. ... r.-'f,'

the emergency a(cess to the building and is causing apotential danger. Customers are poJitely reminded to

j)ark cars in a sensible and thoughtful way./O-second pal/scJ

Narrator: Question 30.A: The Centre is now closing. Thank you for shopping<ltthe Mosedale Shopping Centre. We hope you enjoyedyour time here and wiH come back aga in. The Centreis open 7 daY5 a week, :365 days a year, The hours ofopening are from 8 a.tn. to 8 p.m. Monday to Saturday,and irom 10 a.m. to 6 p.m. on Sundays. Do visit us againand have a 5afe joumey home.IJO-5econd pal/5c}Narrator: That is the end of the listening test. PutdO''''!1 you!' penci! and wait for instructions from thesupervisor.

1.02-1.11

1.12

1.34-1.431.44

Test 1 Part 1Instructions and exarnple question

Test 1 Part 1: Questions 1-10Test 1 Part 2Instructions and exarnple questionTest 1 Part 2: Questions 11-30

Test 2 Part 1Instructions and example question

Test 2 Part 1: Questions 1-10Test 2 Part 2Instructions and exarnple question

Test 2 Part 2 Questions 11-30

7 farc = tbe price paid for tra vel (eg, on a bus or in ataxi)

8 fee = thc swn paid (to a professional) for a service oradvicc

9 quotation = a statcment of a pricc or estimate10 valuc = the amount something is worthBORlNG11 dull = lacking intcrest or varicty12 tedíous = tiring (and of ten long)13 uninteresting = having little intcrest or

appealEASY14 simple = not complicated15 convenient = practical and suilable16 effortless = seeming to need no hard work17 manageable = capable of being doneDIFFICULT18 hard = general term. wítb little ditference in

meaning from difficult19 demanding = calling for effortand/or

ínte!ligence ,.'NEW20 fresh = recently made/completed21 modern = contemporar)'22 novel = not previously known or used23 original = made or expressed for the first

time24 recent =belonging to the near past25 up·to-date = of tbe most recenl standard or

ldeasNICE26 agreeable = pleasant and comfortable27 enjoyable = giving pleasure28 pleasant = pleasing29 satisfying = fulfilling a need or a wish30 attractive = pteasing 10 one of tbe senses

(often sightJGET31 achieve = reach or win after grcat effort32 acquire = gain possession of33 eam = receive as payment for work (or

something weil done)34 gain = (1) '?btain byeffort (2) increase (in

size or possessions)35 obtain = synonyrnous with acquirc, but

sometimes used to show some effort hasbeen needed

Exercise 81 meeting 2 restaurant 3 expense 4 discussion5 accompany 6 theatre 7 performance 8 enjoyment9 amusemcnt 10 conversation

~~LISTENING TEST 1pp. 94-95 Part 1lA 2C 38 4B 586C 7C 8A 98 lOepp.96-97 Part 2

11 B 12 C 13 B 14 A 15 D 16 D 17 B 18 A 19 D20 C ZI C 22 A 23 D 24 II 25 A 26 A 27 D 28 B29C 30C

LISTENING TEST 1- Further practice andguidanceExerciseiAccounts: It keeps a detailed record of the nlOneycoming inta and going out of a business. It presents ananalysis of tbe transactions so that financial decisionscan be made.Human Resources (Personnel): It deals with tberecruitment and retention of staff, training, health andsatety, and pay agreemenls.Production: It makes tbe business's products, ensuresthat production plans and targets are met, and (unlessthere is a separate Quality Control Department) checksthat tbc products are of acceptable quality.Purchasing: It buys the raw materials and goods neededfor production.Sales and Marketing: It deals witb al1 aspects of sellingto clienls and customers. The marketing functionconducts market research, and organizes advertising.(Sales and Marketing may be two separate departrnentsin large businesses.)Exercise2(example answers) 2 Chess is a type of board game. I amnever bored; my life is always interesling.3 50metimes when you arc driving, you need to brakehard, but only in an emergency. If you drop the glass, itwill almost certainly break.41 need to buy some more printing paper. The neareststationery shop is in Grosvenor Road, by the CountyBank.5 5ight is one of our senses. Newland Street is the sitefor the new factory.61 like the decoration; the colours go weIl together andcomplement each·other. It's good of you to say tbat thework is perfect and l accept the compliment.7 His suggestion is a good one and it is fair andimpartial. Ask the taxi driver what the fare will be.e Winning the prizc is an achievement, an exceptionalfeat. He keeps tripping over - perhaps he shouldremember that his feet are on the end of his [egs!9 Wc must find a way to get our goods morc safelyto our customers. The judge decided tbat ti", bestpunishment would be a financial one and fined the ftrm<:6,000.10 A graan is a sound a person may make when he orshe is upset or in pain. The plant on the windowsill hasgrown; it's much bigger.Exercise 32 here 3 hire 4 higher 5 higher 6 It's 7 It's 81ts 91eased10leastExercise 4(example answers) 1 We must lessen our expenses anddecrease our costs. The course lasts 30 weeks and thereis one lesson each week.2 By Iightening thc colour of the walls, we shall have abrighter looking room. Lightning is usually associatcdwith thunder.3 She is veryelever and has an active mind. They minedfor eoal; in other words they dug a pit.4 You arc working too hard - you shouldn't overdoit. This bill is ovel'due - it should have been paid lastmonth.5 You have passed tbe examination with distinctíon. Thetime is half-past six.6 The ceremony will take place in the J'resence of theChancellor of the University. What gitts or presents shal!we offer to her?7 The head of the college is often known as tbeprincipal. 1he prindple, tbe rule that underlies ourdecisions, is to recycle w henever we can.8 Right is the opposite of left. I prefer to wnte the letterby hand,

9 To take sometbing without permission and wilh nointention of retuming it is to steal it. Sometbing made ofsteel is usuallr stranger than sometbing made of wood.10 I'm !\orry; I m busy at tbe moment - can you waltfor a few minutes? We need to know the welght of theparce!. 1 tbirJk il's about three kilos.

[LISTENING 1ESI]J

Ipp.98-99 Plut 1lA 2A 38 4B 556C 7C 8A 9C lOePart 2llC 12D 13C 14A 15C 16A 17C 18B 19C20C 21C 22A 23A 24B 25C 26C 27D 28A29 B 30C

LISTENING TEST 2 - Further practice andguidancepp. 100-101 Exerclse 11 village 2 delay 3 crash 4 obstruction5 announcement 6 fascinaling 7 interview8 candidate 9 qualification 10 experience lltravel12 mainland 13 identíty 14 briefcaseExercise 21 delay 2 mistake 3 fascination 4 announcemenl5 travel 6 experience 7 crash Sinterview9 enjoyment 10 annoy 11 qualificationExercise 3(example answcrs)We have almost reached our targets. 5he has nearlyfinished. She has just finished. The instructions arecompletely accurate. When 1 realized thc mistake, 1wasextremelyannoyed.Excrcise 42 Does he have enough skiJls?3 Is this wood smooth enough?4 The weather is too cold to go out witbout wearing acoat.51 must have tbis job done very quickiy.

SPEAKING TEST 1- Further practice andguidancepp.l03-104 Excrclse 1Conversation A: This is an example of a candidatenot helping tbe examiner to build a conversation andtbereforc the candidate is spoiling his/her chances ofpassing.Conversation B: Here the candidale is givingfundamentally the same response as A, but is addinginformation that can lead to furtber questions andthe conversation being bulit naturalJy. Candidate A'sanswers are the conversalional cquivalent of a full stop.Candidate B's are more constructive.ConversatIon c: The candidate is making the mistake ofpartialty misunderstanding what is taking place. Thcexaminer is interested in what the candidate enjoysdoing, but the situalion is a timed examination. !lypondering so long on what he ol' she enjoys, thecandidate is not really building a conversation. Theexaminer cannot easily work out where the conversationcan beled.Exerclse 2List 1:amenities: services that arc not essential but whichpeople tind useful or enjoyablc, like swirnmíng pools,parks, etc.factories: places where tbings are made from naturalresources and raw materialsgoods: things that arc made for salere.idential: describes an area where people liverural: describes an area that is open countryside or usedmainiy for farmlng

service indu. try: an industry in which a serviCI' ;,.provided, ratber tban a product being sold, ro, "\"1

teaching, work.ing in a hospital, driving a bus, 1'1< •suburb: an arca of housing on tbe edge of a IOWIl"tourist attractions: places which people visit" II' 1/ ti,and pleasure, for example museums, parks, ell'.urban: describes an area with many houses, ra!'lll,t,etc.List 2:advertIse: promote a product or service in nelV"p"lmagazines, on "IV, etc.after-sales service: a service tbat continues ah,,!, II"of a product, for example repairs, product upd ••l" '1cash dispenser: automatic machine from which " 1•.customer can witbdraw moneyguarantee: a promisetbat a product will bt· 1'''1''';'' •replaced if it is faultylaunch: introduce a new product or servicl'petty cash: a sum of money that is kept avail"I>I.· 1.•small, everyday purchasesretail: sell direct to the public, for example ill " ',1•.'1tr~de fair: an exhibition at which compani", ill., '1indust!'y display or demons\1'atc their pr"''''''I''wholesale: sell goods and services to busin,·""". 1,.will otten then rotajJ the goods)Exercise 31 s"rvice industry 2 urban, rural 3 tourisl "II •." li,4 after-sales service, guarantee 5 cash di~I"'""'"6 trade fair 7launch, goods 8 petty cash "'.lIl ••"10 residential

SPEAKING TEST 2 - Further practi"" ,lilii

guidancep. 106 Exercise 1Conversation A: The eandidate offcrs no h',H'" II, "allow thc examiner to help build a conVC''l'.,lI"",,,·therefore the candidate is harming his/twl' d •.",.,passing.Conversation B: Hcre the candidatc is add 1111'.

information that can lead to further qUCStiOIl" .111,1

the conversation being bulit naturally. Cal\,hd,1oanswers frustrate attempts to aJlow the C(lJI\ 1'1· .1111

develop. Candidate B'g are more productil'" .",,11to a conversation that simply expands by h,Il",' '"elues in the candidate's responscs.Conversation C: The candidilte is makiJl)~ illi'· HI'

mistake that is made in Conversation A. '1h,' ,.cannot easily work out a direction in which il,.conversation can be guided.