Upload
parkingeconomics
View
217
Download
0
Embed Size (px)
Citation preview
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 1/69
Page 1 of 69 Annual-Report-200910
Contents
3
5
ision 5
6
7
The Parking Services Team 8
ur Products and Services 13 harge Notices? 13
mes 15
17
17
Pay and Display 18
20
trols and Car Parks 21
ng Enforcement Contract 21
22
23
24
rmance Appraisal 26
-Based Approach to Enforcement 26
es’ Best Value Review (BVR) 27
Enforcement Performance 29
On-Street Maintenance 34
35
6 Financial Data 40
1 Introduction by Cllr Feryal Demirci
2 Introduction
The Council’s V
Parking: Overview
Parking & Enforcement Plan (PEP)
Parking Services’ Partnerships 11
3 Overview: OWhat are Penalty C
Common Permits 14
Other Permit Sche
Parking Suspensions
Parking Dispensations
Payment Methods 18
Challenges, Representations and Appeals
4 On-Street Con
Hackney Parki
CCTV
Removal of Vehicles
Untaxed Vehicles
Car Parks 25
5 Policy and Perfo
Hackney’s Quality
Parking Servic
Business Processing
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 2/69
Page 2 of 69 Annual-Report-200910
Parking Services: Balance s heet 2009/10 40
urce 41
ment 41
eral Statistics 42
42
45
47
50
50
rking Zones (CPZ) 53
55
lay 55
56
56
to Customer Services 59
61
cement Initiatives 61
65
Controlled Parking Zones Developments 67
Pay and Display 68
10 Glossary 69
Breakdown of Income by So
Our Re-Investment Commit
7 PCN Gen
Parking PCNs
Bus Lane and Moving Traffic PCNs
Hackney compared with other Boroughs
8 Changes within Parking Services 2009/10
Enforcement
Controlled Pa
Parking Suspensions
Pay and Disp
New Policies & Schemes 2009/10
Aims of the PEP
Overview of Improvements
9 What’s coming up in 2010/11
Parking Enfor
Customer Initiatives
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 3/69
Page 3 of 69 Annual-Report-200910
1 Introduction by Cllr Feryal Demirci
I am pleased to introduce Hackney’s Annual Parking Service’s Repo2009/10. This is my first year as Lead Member for Neighbourhooforward to being part of an exciting team that helps make Hackney’s roads
rt for ds and I look
safer, cleaner and greener for all residents, businesses and visitors to the
cil as an response
onsolidated andm glad to say that this has taken place without affecting
to deliver high quality services. Here are some of theachievements in 2009/10:
helpedwe
renew and purchase resident permits online. From 2010/11 residents andble to apply, renew and purchase visitor vouchers as well as
resident permits. We are also looking at allowing PCNs to be paid and
of our oldones. We
started this process in 2008 when we purchased and installed 148 pay andines. This was done in partnership with other councils to help
laynergy
ons.
Fraud Team toty access
across the borough for those who genuinely have a need for the allocateddisabled parking spaces. To date the blue badge team has had a 100%success rate for prosecution, exceeding the Cabinet’s expectation.
We have expanded our work in impounding untaxed vehicles by using
automatic number-plate recognition to identify vehicles without a current tax
borough.
Last year saw many changes within Parking Services and the Counwhole. You may have heard a lot about cuts in the public sector – iParking Services went through a restructure which has cstreamlined teams. I’
their ability
Service First
In 2009/10 Parking Services procured a new IT system which hasmake it possible for us to provide online services. In February 2010launched the Resident permit online module which allowed users to apply for,
visitors will be a
challenged using the internet.
Greener Hackney
In our efforts to promote a greener Hackney we have replaced allmains powered pay and display machines with solar powered
display machachieve savings. In 2009/10 we replaced a further 278 pay and dispmachines. The new fleet will significantly reduce the main electrical e
usage of 166,000KWh per year and as a result reduce CO2 emissi Safer Hackney
In our bid to make Hackney safer we introduced a Blue Badgetackle blue badge misuse. We also wanted to help improve mobili
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 4/69
Page 4 of 69 Annual-Report-200910
disc. These vehicles are far more likely than average to be uninsured and notroadworthy, so removing them makes Hackney safer.
onse. Weve toas helped
es J and Nulted you on a
new Parking & Enforcement Plan which included a number of your ths of
back and striveto provide good quality services to you. We will never stop trying to promote aSafer, Cleaner and Greener Hackney by looking at innovative means thatoffer value for money for Hackney’s residents, businesses and visitors.
Involving the Borough in what we do
We have listened to your feedback and changed our services in resphave moved our car pound into Hackney so that motorists do not hatravel into another borough to retrieve their vehicle. Your feedback hus review zone D. We have expanded controlled parking in zonwhere there has been need and demand. In early 2010 we consdraftsuggestions, (for example creating visitor vouchers for different lengtime).
We will endeavour to continue to listen to your views and feed
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 5/69
Page 5 of 69 Annual-Report-200910
2 Introduction
The Council’s Vision
Making Hackney a Better Place
a vibrantcreative
ods, andconomic
rough willever their d health
ing from hostingthe 2012 Olympic olitan partof London with safe, strong and cohesive communities, we will have a
ness, citizenship, and social responsibility.”
8 – 2018:5)
2.3 set specific priorities for the Council for the next four ving these priorities.
Improving services and increasing opportunities for all
ife chances of the most disadvantaged
ecent homes
2.4 Making sure the Council is high performing, efficient and Service First.
Mayor’s Priority 3
Providing effective community leadership and consulting with the wholeborough in what we do.
2.1 Our vision for a sustainable Hackney by 2018:
2.2 “To be recognised as an inspirational working borough that ispart of this world famous city renowned for its innovative andeconomy. A place that values the diversity of its neighbourhomakes the most of their links across the globe to enrich the eand social life of everyone who lives in the borough. The booffer greater opportunity and prosperity for everyone whatbackground, and narrow economic, environmental aninequality. We will also have secured the benefits aris
and Paralympics Games. A green, cosmop
shared sense of fair
(Cited in Sustainable Community Strategy 200
The Mayor’s Priorities
The Mayor hasyears. Everything we do contribute towards achie
Our Priorities and Values
Mayor’s Priority 1
•
• Raising the l
• A Safer, Cleaner, Greener Hackney
•
Children and Young People• Affordable, d
Mayor’s Priority 2
2.5
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 6/69
Page 6 of 69 Annual-Report-200910
Parking: Overview
ought theuthoritiessought toquantity;parking
tting outr the law.
e which makesrecommendations on how councils should enforce parking regulations.
2.7 parking enforcement to:
• Encourage compliance with the law
Be transparent, accountable and well-communicated; and
nnot useshould aim for the
hile stillncils witho reduce
issue.
2.9 Section 55 of the Road Traffic Regulation Act 1984 (as amended)ew items on which surplus parking revenue can be spent.
ss which
Our Vision
2.10 “As a service we need to be moving forward with a cohesive approachto improve the service both internally and externally.”
Seamus Adams Cited in the Parking Business Plan 2008/9:4
Traffic Management Act (TMA) 2004
2.6 The TMA 2004 which came into force on 31 March 2008 br biggest set of changes to the parking industry since local awere passed responsibility for parking enforcement. The Actfocus parking enforcement operations on quality rather thanand to increase public confidence through fair charging of fines. The Government has produced statutory guidance serecommendations and what local authorities must do unde
They have also produced operational guidanc
Under the TMA, Hackney aims for its
• Be fair and proportionate
•
• Support traffic management objectives
Finance
2.8 As stated clearly in the guidance to the TMA councils caparking as a revenue-generating tool. Theymaximum level of compliance with parking regulations wmaintaining a self-funding parking operation. This directs coua parking surplus to encourage motorists to park legally and sthe number of Penalty Charge Notices (PCNs) they
specifies the f The list includes road maintenance and the Freedom Pa
provides free transport for disabled people and the over-60s.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 7/69
Page 7 of 69 Annual-Report-200910
Parking & Enforcement Plan (PEP)
nched infted a
rly 2010.il or
2.11 Hackney’s first Parking and Enforcement Plan (PEP) was lau2005 to detail Hackney’s parking policies until 2010. Hackney dranew PEP for the period 2010-15 and consulted on it in eaPlease see section 8e for more detahttp://www.hackney.gov.uk/pep for the most current and draThe PEP provides a policy framework for effectivemanagement within the Borough and sup
ft PEPs.parking
ports strategic objectives for t, social
hway. Ton enforceBorough
roximately 560 km of lines and 438for use in
kers,
rcement
2.14 We aim to provide a service for all of the Borough’s residents,ors according to eac need. Parking
ierarchy ” which provides a basiservice to prioritise par ing permits.
Fig 1.1 – Draft Hierarchy Type Priority (Draft PEP 2010-2015)
integrated land use and transport planning, environmeninclusion, economic prosperity and regeneration.
2.12 Parking restrictions are shown by signs and lines on the higact against dangerous and inconsiderate parking Hackney caagainst motorists who don’t follow the rules. Just over half theis covered by CPZs comprising appP&D machines. A range of permits and vouchers are offeredCPZs as well as specific products for health and social wor doctors, disabled residents and motorists.
2.13 We work in conjunction with Hackney Homes to provide enfoon some housing estates.
businesses and visit h group’sing Needservices adopts a “H of Park
for the s king space and price park
Road User• disabled resident parking
ery of publ
• registered carers• doctor parking• local business essential parking/servicing• short-stay shopper/visitor parking• long-stay shopper/visitor parking• long-stay commuter parking
• disabled parking (non residential)• resident parking
deliv• essential worker in the
service
ic
Vehicle Type
bus
n• taxi• powered two-wheeler • conventional private car (less polluting)• conventional private car (more polluting)
• emergency vehicle• bicycle• Transport for London (TfL)• electric vehicle
• public service vehicle• shared/pool car • delivery vehicle/lorry and va
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 8/69
Page 8 of 69 Annual-Report-200910
The Parking Services Team
vices employs around 90 staff. It is made up of the
following areas:
e Parkingprovides a vital service that ensures the financial
hallengingd Penalty Charge Notices (PCNs)
ytorists that are heard by the independent adjudicator (Parking
all monies associated with issued
Manage service’s printing contracts
d control all parking permits
s ParkingAmerica
a quality based contract which means that the Civil
ways to
emeasures used to support other
V operation. It monitors bus lanes andother parking contraventions through static cameras across theborough.
2.20 The team utilises its mobile enforcement unit to enforce on movingtraffic contraventions, for example, when a motorist stops in a box junction or fails to obey a traffic sign.
2.15 Parking Ser
Business Processing Team
2.16 The Business Processing Team (BPT) is the largest of thServices sections. Itviability of the parking enforcement operation as well as delivering frontline services to the public.
2.17 BPT performs the following tasks:
• Determines if representations received are justified for cthe validity of the issue
• Produce evidence packs required for the appeals lodged bmoand Traffic Appeals Service)
• Manage the recovery of debt fromPCNs
Manage the Council’s Bailiff contractors•
•
• Administer an
• Reconcile and bank all parking income
Contract Services
2.18 This team is responsible for the management of Hackney’Enforcement Contract with Airport Parking Company of (APCOA). This isEnforcement Officers (CEOs) are not paid bonuses based on theamount of tickets they issue. The team is constantly looking for
improve both performance as part of the contractual Key PerformancIndicators (KPIs) and performanceparking related work.
2.19 The team also manages CCT
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 9/69
Page 9 of 69 Annual-Report-200910
2.21 The enforcement on certain Hackney Homes’ estates is undertaken byAPCOA which is monitored by the Contract Services team.
scheme.
y’s localand reduce the
y.
ntract for . The team ensures the smooth running of the operation and
inspectedtly within 24 hours. It also works closely with the Driver and
Vehicle Licensing Agency (DVLA) to remove untaxed vehicles from the
tion andhe team
administered and maintained in linetment for ns (2002)
g Zoness
2.27 Within these CPZs the Operations Team manages and maintainsbays and
review of all
controls
• The management of four Council car parks and the maintenance of three other privately owned car parks across the borough.
• Maintaining all parking street furniture including signs, signpostsand lining.
• Managing and maintaining a pay and display service, which has anassociated average budget of £2.8 million per annum; this includes
2.22 Contract Services also manages and enforces the Match day
This scheme aims to prioritise parking space for Hackneresidents and businesses on Arsenal home match daysparking problems currently experienced by the local communit
2.23 London Borough of Camden provides the Cash Collection CoHackneythat all monies are collected and banked in line with proscribedguidelines.
2.24 The team ensures that all reports of abandoned vehicles arepromp
borough.
Parking Operations
2.25 Parking Operations is responsible for the design, implementamaintenance of parking restrictions across the borough. Tensures that parking controls arewith the Traffic Management Act (2004) and the Depar Transport Traffic Signs and Regulations and General Directio
guidance.
2.26 Over half of the borough is now covered by Controlled Parkin(CPZs) that are specifically designed to meet the local parking needof local residents, businesses and their visitors.
around 437 pay and display machines, 20,800 parking259,000 metres of lining restrictions.
The team is responsible for:
• The proposal, consultation, design, implementation andControlled Parking Zones.
• Compiling Traffic Management Orders to regulate parkingthroughout the Borough.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 10/69
Page 10 of 69 Annual-Report-200910
machines capable of taking payment by card and may soon include
ssential worksents such as domestic removals to occur within
o providetes. The
iver a seamless parkingservice on street as well as off street and to remove clamping as a
s includeth visitor s, better
hicles and a reduction in unauthoriseds a safer
has an53 estates. This
includedon the
kney Homes will continue to
work closely to deliver a seamless service for estate owned off-streetill be expanded in 2010 /1 1 toubject to a full consultation
e risk,sible for
s cutting
ve whenten meetking any
policy changes. All parking policies including the Council’s Parking andEnforcement Plan (PEP) are developed by this team.
4 Hackney has issued an average of 120,000 tickets a year over the last4 years. These tickets are managed by our parking system which also
enables us to process appeals, issue permits, cancel cases and
pay by phone technology. • The provision of parking bay suspensions to allow e
and other ev
controlled areas 2.28 Operations also work in partnership with Hackney Homes t
parking facilities to residents living on Hackney Homes’ estaaim of the Housing Estates project is to del
means of enforcement on estates within the Borough.
2.29 The agreement currently benefits 16,000 households. Benefit- more parking available to permit holders and those wivouchers, improved estate access for emergency service
control over abandoned vevehicles on the estates. The presence of CEOs also createenvironment for residents.
2.30 Our Service Level Agreement (SLA) with Hackney Homesannual value of £349k. In 2009/10 we managednumber will continue to grow per annum as more estates arein the scheme. 20 proposed estates were consultedimplementation of enforcement schemes throughout 2009/10.
2.31 Looking ahead, Parking Services and Hac
car parks. The scope of the SLA winclude an additional 17 estates. Sadditional estates will be included in the scheme.
208.
Business Improvement & Development
2.32 The Business Improvement and Development Team drive strategic,policy and business developments. They also managperformance and centralised projects. The team is respon
formulating policy and implementing policy related and crosprojects.
2.33 We recognise that community engagement is imperatideveloping any new policies or schemes. Therefore, we of with the public and our organisational stakeholders prior to ma
2.3
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 11/69
Page 11 of 69 Annual-Report-200910
manage the workflow within the service. This system is managed bythe IT Development section of this team.
rvice we
d quality
ave alsoagement
, forms and policies are held.This enables parking to retain its ISO standards whilst providing staff
element jectives.
ce reports, risk logs and other
and to
complaints and Members’ enquiries areil’s complaints framework. We take
ived from all of our customers very seriously and use theinformation to improve our services.
nt of allets. They
administrative support to allParking and Markets teams. The Senior Support team are efficient,
y continually strive to introduce ande ways of working to enhance services
agenciese NHS,
nsport for London (TfL), the Metropolitan Police,APCOA (the parking and enforcement contractor), Partnerships in
orities and TfL),bailiffs and Civica and Spur (Hackney’s notice processing systemsproviders). In accordance with the PEP, Parking Services continues toengage with stakeholders and members through policy and CPZconsultations and forums.
2.40 Hackney’s key partnership achievements in 2009/10 included:
2.35 Hackney is committed to IiP (Investors in People). As a se
recognise the importance of high quality staff in delivering goocustomer service. We provide our staff with a comprehensive trainingprogramme which is set out on an annual basis. We hdeveloped Parking’s eQMS (Hackney’s Electronic Quality ManSystem), where all parking processes
with the support to make informed decisions.
2.36 Managing the services’ risks and performance is an importantas it encourages us to strive towards meeting the Council’s obWithin this team we use performan
associated documents to drive service improvementscommunicate progress to our stakeholders.
2.37 The team also ensures publicdealt with through the Councfeedback rece
Senior Support
2.38 The Senior Support Team is responsible for the managemeinvoicing and order management within Parking and Markprovide comprehensive organisational and
effective and dedicated. Thecontribute to new and innovativprovided by the Parking and Markets Service area.
Parking Services’ Partnerships
2.39 The Service works in partnership with a number of externaland suppliers. In 2009/10 this most notably included thDisability Backup, Tra
Parking (PIP: a consortium of 12 other local auth
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 12/69
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 13/69
Page 13 of 69 Annual-Report-200910
3 Overview: Our Products and Services
What are Penalty Charge Notices?
ntravened traffic
Borough. Penalty Charge Notices (PCNs) mustsure the
t into twontion. Of is set in
‘Band A’. This was agreed by London Councils as the standardisedfor inner Lo ghs to use; Hackney does not set its own
The tab mmarises the N.
3.1 These are the parking fines issued to motorists who conational and local laws or policies governing parking ancontraventions in thebe issued to protect the rights of other road users and ensafety of all in the Borough.
3.2 Since 1 July 2007 all PCNs issued in London have been splirates, so that the level of charge reflects the type of contravethe three bands of charges that can apply to London, Hackney
ratecharges.
ndon boroule below su levels of PC
Type ofContravention
More serious Less serious
Full amou 0nt £120 £8
*DiscoAmount
£40unted
£60
Examples of contraventio s
h.
yellowlines
• Parking ibay/spabay/
•
Stopped in a n• Illegal use of a bus lane
xpiry of pay
e sameing place within the
prescribed time
• Not parked correctly within themarkings of the bay or space
ay with ann
• Parking in a bay withoute m t
• Parking after the eand display ticketdisplaying a vali
• Parking in a disablwithout displaying
d p r i
ed bayt e
• Re-parked within thpark
appropriate permit
le• Parking on doub
n a suspended • Parked in a permit bce or pa
spacertially in a expired permit
box junctio
*Discount period is 14 days from issued PCN or 21 days if paying for a Static CCTV PCN
Table 1.1: Parking and Traffic Contravention Charges
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 14/69
Page 14 of 69 Annual-Report-200910
Common Permits
se needs
e in thel London
near the City. To help balance needs different parking bays are
3.4 These are some of the types of permits that we sold in 2009/10:
3.3 The Council issues various types of permits to meet the diver
of road users and efficiently manage the limited kerb spacBorough. Due to the Borough’s close proximity to Centrathere is a high demand for parking which outstrips supply, especially
designated for different permit types.
PermitAreacovered
Standardprice for
annual permit
DurationNumbersold in2009/10
Other
ResidentialLocal zone
£90 12, 6, 3 monthsen charging’lies – see nextion
only19685 app
sect
‘Gre
Business –zones A and B
Local zoneonly
£800n charging’
pplies12, 3 months 155
‘Greea
Business – ozones
th zoneonly
£37 monreen charging’
ser Local
0 12, 3 ths 1097‘Gapplie
Visitor voucherl zone
£9.0
Book of 10,each giving
pically ha
day’s parking
60s and bluers
e for 50%discount for two
books per calendar nth
Locaonly
0ty lf a
95083
badge holdeeligibl
Over
mo
CompanionBadge*
All zones,extrassionsal zone
Free 12 months 2017
Motorists with BlueBadges onlywith
permiin loc
Doctor’sLocal zoneonly
£200 12 onths 36‘Green charging’applies
m
All-zone permitAll zones £1,700 12 months 697
All-zone voucherAll zones £225
Book of 10,each giving a 22
(book of 10)day’s parking
*All figures except Companion badge will contain replacement permits Table 1.2: Permit types and prices for 2009/10
3.5 For a full list of permits were current offer, please visit our website atwww.hackney.gov.uk/parking
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 15/69
Page 15 of 69 Annual-Report-200910
Green Charging
e engineeet our
work in.igned
ver time,applies to
residents, businesses, doctors and health & social care permits. The
3.6 Since July 2007, Hackney has priced permits according to thsize and fuel type of the vehicle. This enables us to m
commitment to improve the environment you live andCharging linked to the level of pollution emitted by vehicles is desto encourage motorists to re-consider their car use and, omove to a less polluting form of transport. The same model
annual prices for the most common permits are as follows:
Band Engine Size (cc) ResidentialPermit(2009/10)
StandardBusiness Permit(2009/10)
0 st” vehicles £0 £0“greene
1a r” fuel £45 £185“greene
1b 00 £45 £185under 12
2 to 2000 £90 £3701200
3 2001 to 3000 £135 £555
4 3001 to 4000 £180 £740
5 4001 plus £225 £925
Table 1.3: Residential and Business 12 months Permits, 2009/10
sions ased before
eans the required information is not listed invehicle log books (the V5C document) which enables us to charge on
ricingbecomes appropriate to assess the vehicles in
Hackney on emissions.
mit Schemes
ithin the
Blue Badges
The Blue Badge scheme provides free parking or concessions for disabled people traveling as drivers or passengers. For example BlueBadge holders can park on single and double yellow lines for up to
3.7 These permits are also available for 3 and 6 months duration.
3.8 Permit prices depend on engine size rather than carbon emisthe majority of vehicles in Hackney were found to be register March 2001. This m
this basis. In the future, we would seek to introduce a new pmodel, if and when it
Other Per
We also produce a range of other permits to support specific needs wcommunity. They are listed below.
3.9
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 16/69
Page 16 of 69 Annual-Report-200910
three hours where there are no loading restrictions as long anot cause a
s it doesn obstruction. In Hackney, the Blue Badge is issued by the
meet theor carers
ehicle when they are driving thenamed badge holder.
heme for to have
e Badge
the permit is vehicle specific. We currently have 2017 Companionrom 2008/9.
ers)
time on the road visiting the community, working in medical or socialnd working for a specifically named institution. These include
can be used in registered Doctor’s bays outsidesurgeries. This parking provision enables doctors to park close to their
ars - they differ from traditional vehicle hire in that the cars are collected from localbays, and hire durations can be as short as 30 minutes. The Car Cluboperator, Streetcar, is allocated specific bays and permits for itsvehicles.
For further information please visit www.hackney.gov.uk/parking
Mobility Team.
3.10 Blue Badges can only be issued to disabled people whoeligibility criteria, not for relatives or carers. Friends, relativesmay only use the permit in their v
Companion Badge
3.11 The Council operates its own free ‘Companion Badge’ scHackney Blue Badge holders. The scheme allows holdersaccess to more parking places in Hackney than with the Blu
and discourages thieves from breaking into vehicles for the badge, as
Badge holders in Hackney. This is an increase of 59.7% f
Health and Social Care (formerly known as Essential WorkPermit
3.12 These permits are issued to applicants spending at least 30% of their
care a
Homerton Hospital, NHS primary care and mental health trusts.
Doctors
These permits
surgeries so they can respond to emergencies.
Car Club Permits
Car Clubs are a convenient way for motorists to hire c
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 17/69
Page 17 of 69 Annual-Report-200910
Parking Suspensions
3.13 Parking suspensions are used to clear or reserve parking bayControlled Parking Zone. A suspension will temporarily prohibof the suspended bay(s) by anyone other than th
s within ait the use
e individual or t.
3.14 Suspended bay(s) can be identified by the yellow warning signs on.
e of the reasons provided when we receive an application
ork (gas, water or electricity)tion / Engineering / Vehicles access
• Filming
n streetrepaired
3.16 It is the Council’s priority to protect our residents from commuter parking and displacement parking wherever possible. We endeavor to
only when it is required to carry out essentialworks in order to provide services to the community.
mmonly used to enable parking inemovals,
s.
3.18 A parking dispensation is a waiver issued to authorise a vehicle to parkfor a set period of time.
3.19 Upon receipt of sufficient proof, Hackney residents can obtain freePersonal Dispensations for the following events:
organisation that has made the suspension application reques
posts situated as close to the suspended location as possible
Here are somrequest to suspensed parking bays:
• Removals• Statutory utilities w• Construc
• Highway improvements• Local events
3.15 The borough’s suspensions will soon fall under the remit of theenforcement contractor. It is hoped that with their large opresence, they will ensure damaged or vandalized signs arein a prompt and effective fashion.
suspend parking bays
Parking Dispensations
3.17 Dispensations are most cocontravention for specific exemptions such as domestic r weddings and funerals, and building work
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 18/69
Page 18 of 69 Annual-Report-200910
Dispensation Type Maximum Dispensations
Domestic Removals sations2 Dispen
Weddings 2 onsDispensatiFunerals 10 Dispensations
Table 1.4: Parking Dispensation type, 2009/10
3.20 For more information about parking suspensions or dispensations visithttp://www.hackney.gov.uk/ek-suspensions-dispensations.htm
Pay and Display
or a shortsinesses and friends and use public
g pay &th various
competing on-street parking demands.
pricesspaces.
ngths of es were
highesteed is
the greatest. Where demand for short-stay parking is high (for example, around busy shopping areas and public buildings), the pricing
maximum length of stay are set to encourage rapid, the Council helps support local
businesses.
ds
3.24 There are a number of payment methods available to pay PCNs,removal charges and permits. Below are some of the paymentmethods we conduct.
3.21 Pay and display bays are provided to allow motorists to park f period of time to shop, visit buamenities. ‘Shared use’ bays are more flexible, combinindisplay and permit parking. These are suitable for areas wi
3.22 According to the Traffic Management Act 2004, pay and displayshould reflect local on-street parking demand and turnover of
3.23 Hackney varies its pay and display prices and maximum lestay between zones to reflect local parking demands. Pricbenchmarked against other boroughs in 2009. Our prices areclose to the City fringe and lowest by Homerton Hospital where n
mechanism andturnover of spaces. By doing so
Payment Metho
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 19/69
Page 19 of 69 Annual-Report-200910
Website
secure website where it is possible to
http://www.hackney.gov.uk/f-online-payments.htm
3.25 The online payment system is amake payment with any major cards.
can be made over the phone by calling the operator or byusing the automated telephone service. The phone numbers can be
00Hackney automated payment line: 020 8356 5050 (select option3 for parking payments)
• Parking Services enquiry line: 020 8356 8877
3.27 You can pay by cheque or card using one of our payment details slip.To make a payment by post you have to fill in the slip and send it andthe payment back to the following address:
London Borough of Hackney. Box 39055don
3.28 Payment can be made face to face by visiting the Cashier Annex at 2
Hillman Street, Hackney, E8 1FB. Payments can be made for parkingfines and the purchase of permits and vouchers. We accept paymentin cash, cheque or by card.
Telephone
3.26 Payment
found below
•
Hackney Contact Centre: 020 8356 30•
Post
P.OLonE8 1WT
Face to Face
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 20/69
Page 20 of 69 Annual-Report-200910
Challenges, Representations and Appeals
ists could
sentations to the
lished bye support
rking Adjudicators and since 2003, the Road User Chargingto provide this support under the
3.31
www.parkingandtrafficappeals.gov.uk
3.29 The Traffic Management Act (TMA) 2004 sets out how motor
challenge the issue of a PCN and then make repreissuing authority after the service of a Notice to Owner (NTO).
3.30 The Parking and Traffic Appeals Service (PATAS) was estabThe Road Traffic Act 1991. PATAS provides the administrativto the PaAdjudicators. The Service continuesTMA 2004.
For further information please visit
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 21/69
Page 21 of 69 Annual-Report-200910
4 n-Street Controls and Car PO arks
Hackney Parking Enforcement Contract
Parkingas the
its quality
tract.
16Keyle us to
EOs areissuing high numbers of PCNs which may be
deemed invalid. Both internal and external auditors assess theanaging
show thatst year the team has
O error to a
beens. In totalehicle167
ur PCNs so drivers can
changing the level of a.d
ople who consistently fail
4.4 As a result of this high standard of service delivery people wholive and work in the London Borough of Hackney can now expect:
Fair and professional conduct from all CEOs. Quality evidence in relation to any alleged parking offences. A prompt service in the event of an emergency.
4.1 Since its launch in September 2004, the BPA (BritishAssociation) Contract has become widely recognisedindustry standard. Hackney piloted this contract, andethos has now become a prominent feature within the TMA 2004.Several other councils across the UK have adopted this con
4.2 Hackney’s enforcement contract comprises of Performance Indicators (KPIs). These indicators enab
monitor the quality of parking enforcement. This means Cdiscouraged from
procedures followed by the Council to ensure we are mthe contract effectively.
4.3 By adopting this contract we have found evidence tostandards have improved. In the lasucceeded in consistently:
Reducing the number of PCNs cancelled due to CE
level of less than 1.5% of overall tickets issued. Proactively locating abandoned vehicles which have
inspected within a period of 24 hours in 100% of casethe borough has responded to over 1453 abandoned vcomplaints in the last year and has safely disposed of vehicles in this time.
Providing photographic evidence with osee why a PCN was issued.
Adapting to the needs of local residents byCEO coverage on streets to reflect the needs of the are
Assisting the DVLA in its fight against the use of untaxevehicles by removing over 600 in the last year.
Enforcing upon persistent evaders (peto pay for or appeal against multiple parking fines).
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 22/69
Page 22 of 69 Annual-Report-200910
• Less road congestion and fewer obstructions, leading to safer roads.
CCTV
throughof CCTVntions one of theing and
e public
general monitoring of traffic conditions. We also work inPolice to
rsons instic, business or other private premises, buildings or land.
camerasr private
actice oncil policy
of theed
hen decidingwhether to appeal the PCN. CCTV fines are £120 which can be
within 14 days of issue for Bus Lane and21 days of issue for CCTV Static PCNs.
rce against the following contraventions:
• Failing to obey a traffic sign.
• Stopping in a box junction.
• Breaching weight limits.Illegal use of bus lanes.
4.9 CCTV cameras can be found at the following locations:
4.5 We are committed to improving bus journey timeseffective CCTV enforcement. Hackney has a networkcameras to enforce against traffic and parking contravepublic carriageways and footways. The primary purposCCTV traffic monitoring systems is to keep traffic movmaintain road safety. It is also intended to enhanc
transport services by deterring misuse of bus lanes and assist in
conjunction with the Emergency Planning Team and theidentify crime and disorder.
4.6 CCTV is not used to invade the privacy of any pedomeSafeguards and instructions to operators exist to preventbeing focused on people’s homes, gardens or otheproperty.
4.7 CCTV operators work according to a strict code of pr issuing PCNs, designed to ensure they carry out Counimpartially, fairly and transparently. A photographcontravention is shown on the PCN and video evidence is stor by the Council so it can be viewed by the motorist w
reduced to £60 if paidMoving traffic PCNs and
4.8 We use CCTV to enfo
• Parking in a restricted area.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 23/69
Page 23 of 69 Annual-Report-200910
Mare Street / Narroway
ksbae
/ St Marks
ham Road
(Wilton Way)
Reading LaneWell Street / Broo nkWell Street / Terrac
RoadRidley RoadRiseGraMare Street (ReadingLane)Mare Street
Mare Street (EllingfortRoad)Mare Street(Pemberton Road)
Mare Street (BockingStreet)Lower Clapton Road(St Johns)Lower Clapton Road(Clapton Square)
Bridge Rwaite)
Streete
re
ton Laneer Clapto
adMare Street /Sylvester Road
Dalston Lane / Graham
n Lane / Woodland
ll's Pond Road /k
Graham Roadne / Roseberry
PlaceKingsland Road / Ball'sPond Road
Lea oad(CornFalkirk
t /DalstoStreetHoxton Stre
Crondall St et BaQueensbridgDals
e Road / Mildmay Par
LowDowns Ro
n Road / Dalston La
Road
04, Hackneyates its resources on removing vehicles, such as those:
lines or in an area where loading is
• Parked on the footway.
lid
sidents’,they ared for.
, but weevidence
ed for Blue Badge fraud or torepeatedly evade PCNs (that have neither be paid nor appealed).
4.13 The fees for clamping, removals and storage of vehicles inLondon are set by London Councils. They are set out in the tablebelow.
Removal of Vehicles
4.10 In accordance with the Traffic Management Act 20concentr
• Parked on double yellowprohibited.
• Identified as persistent evaders.
• Not displaying a valid tax disc.
• Parked illegally for a prolonged period.
• Parked in a disabled parking bay without displaying a vapermit.
4.11 We no longer remove vehicles that display expired rebusinesses’ or doctors’ parking permits as long asparked in the relevant bay for which the permit was issue
4.12 In accordance with the TMA 2004, Hackney stopped clampingvehicles for parking contraventions on 31 March 2008reserve the right to clamp vehicles where we have
suggesting they are being us
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 24/69
Page 24 of 69 Annual-Report-200910
Activity Charge
Release fee from Clamp NIL
Release from car pound £200
Storage charge (per day) £40
Disposal fee £70
Table 2.1: Other contraventions and charges
from thes involves
ccasion;owners inate land,al of the
le reportsk vehicles
ndonment. It is the aim of the borough to
ich such
008/09 we began removing abandoned vehicles fromHackney Homes residential estates.
t have aransport,olved in
nder then, Removal and Disposal of
Vehicles) Regulations 1997. Abandoned vehicles are notincluded in this operation. The Regulations provide for the
clamping or removal of untaxed vehicles on the public highways.The Regulations do not allow for enforcement action to be takenin car parks or on any form of private land.
Abandoned Vehicles
4.14 Hackney Parking Services removes abandoned vehiclesstreet as they can be a hazard to the public. This procesinspecting the vehicle, sometimes on more than one owriting to the registered keeper (if known), advising landcases where vehicles have been discarded on privobserving legal notice periods and the eventual removvehicle. The borough aims to react to abandoned vehicas quickly as possible and its inspectors proactively seethat are in a state of abaremove nuisance vehicle as quickly as possible in order to reducethe likelihood of vandalism, arson and other crime with whvehicles are often associated.
4.15 Since 2
Untaxed Vehicles
4.16 It is illegal to park on street or drive a vehicle that does nocurrent tax disc. According to the Department for Tuntaxed vehicles are more likely to be uninsured and invother crime.
4.17 The removal of untaxed vehicles is administered uVehicle Excise Duty (Immobilisatio
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 25/69
Page 25 of 69 Annual-Report-200910
Car Parks
hese car
lp to support local businesses by providing short stay parking
e (SPS)CPO) for ion at twoS status,
StreetLighting Teams. Inspectors from the SPS group were
particularly impressed by the design and the maintenance of theWilmer Road site.
Car park
4.18 Publicly available off-street parking is available in Hackney. T
parks hefor visitors.
4.19 The Council has retained its Safer Parking Schemaccreditation from the Association of Chief Police Officers (AWilmer Place Car Park and hopes to achieve this commendatother sites before the end of the 2010. To maintain the SPParking Services continues to work closely with the Council’sCleaning and
Control hours Spaces Charges
Amhurst Road E82BT
Monday-Saturday7am -11pm
25 spaces £1.20 each hour,£7.20 all day
Bentley Road N14BY
Monday-Saturday7am-7pm
109 spaces £1.20 each hour,£7.20 all day
Gillett Street N168JH
Monday-Saturday7am-7pm
31 spaces £1.20 each hour, 2hour max. stay
Wilmer Place N160LY
Monday-Saturday7am-7pm
32 spaces £1.20 per hour,£7.20 all day
Table 2.2: Public Car parks in Hackney, 2009/10
three further off street car parks in the
4.21 St. John’s Car Park serves the needs of local businesses in MareStreet’s busy Narrow Way. The two other car parks are affiliated withthe borough’s leisure centres: Britannia Leisure Centre and KingshallLeisure Centre. These two car parks primarily serve leisure centreusers but can be utilised by other motorists within the borough.
4.20 The Council also managesborough;
• St. John’s Car Park
• Britannia Leisure Centre
• Kingshall Leisure Centre
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 26/69
Page 26 of 69 Annual-Report-200910
5 Policy and Performance Appraisal
Hackney’s Quality-Based Approach to Enforcement
sitors, byntee thatthe TMA
ce we provide meets all regulations practicedt and fair
e placingmber of ntage of
quality PCNs issued has continued to increase year on year. In008/09 iturther to
5.3 Our services are continually improving as we are investing more in our rvice we
ents both
areas areices, and
5.5 Parking Services keeps on improving the quality of the PCNs. We aimdifferent
We alsotraventions with your parking
tickets (Excludes PCNs issued on street unless the PCN is challenged.
5.6 In 2009/10 we published our Best Value Review which highlightedways that we could improve the service we provide residents andvisitors of Hackney while remaining cost effective.
5.1 We are offering better quality of service to residents and viensuring that we work closely with our contractors to guaraservices being provided are in line with guidelines laid out by2004. Further, the serviwithin Council’s parking services. This assures transparenservices within the borough.
5.2 In compliance to the requirements under the TMA 2004, we ar quality of enforcement above quantity. Although the total nuPCNs we issue overall has decreased year on year, the perceHigh2007/08 we issued 94.54% of high quality PCNs. In 2increased by 2.49% to 97.03%. In 2009/10 it increased f 97.90%.
staff and systems to guarantee that we provide the best se
can. This helps us deal better with queries, appeals and paymquickly and effectively.
5.4 We will continue to strive to ensure that dedicated parkingsafe and equipped with clear signs and parking regulation notthat street furniture is clean and clear and in working order.
to produce good quality PCNs with clear information about thepayment methods available and our appeals procedure.provide photographic evidence of the con
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 27/69
Page 27 of 69 Annual-Report-200910
Parking Services’ Best Value Review (BVR)
5.7 The Parking Services’ Best Value Review (BVR) was cbetween November 2008 and April 2009 and is part of
onductedan ongoing
ction.
support andmanagement functions. It considers the Service’s current position and
ls.
, quality,faction. It
,
mitigate
ibution to
other London Authorities through a programme of benchmarking.
5.12 e of the findings and recommendation from the
d of compliance has improved in terms of
Debt recovery retains a top quartile benchmarking score among
hin the top quartile on the cost of issuing a
charges
Council’sperformance at the Parking and Traffic Appeals Services(PATAS) and, to a lesser extent, the management of bailiffs andquality of correspondences.
• The Service should look to utilise the contract frameworkdeveloped by the BPA, in partnership with Local Authorities, to
undertaking to provide a service committed to customer satisfa
5.8 It covered all front-facing services and associated
improvement agenda at both the strategic and operational leve
5.9 The report considered and presents findings on performancecosts, risks (how these can be mitigated) and customer satisalso includes a summary of the impacts of proposed efficiencies
improvement plans and highlights investment opportunities toany revenue reductions that may impact on the Service.
5.10 The Review process focused on ensuring every member of the servicewas involved in each stage of the review and allowed for contr this report.
5.11 The Service’s outputs were compared with the Parking Services of 16
Theses are som
review:-
• Our Standar enforcement.
•
London boroughs.
• The Service is witPCN.
•
We should ensure that the service’s permits, fees andare comparable with other London Authorities and set in linewith the TMA guidance.
• Steps have been identified to improve the
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 28/69
Page 28 of 69 Annual-Report-200910
manage the Parking Enforcement Contract. This model waslaunched in 2004 It was developed and piloted by Hackney.
ch and
ely onuse measure
indicators; such as compliance and customer satisfaction.
ate; fromsignatingCNs that
ued. Therecovery rate uses the previous year’s data because it can take up to arecovery
issued tof 2009/10h a PCNuality of ity photo
h 2009 the recovery
rate dropped; this was due to the introduction of enforcement of incorrectly displayed companion badges. As it was a new policy wec lled Ns fir fenB w o e r p ta
Month
• The contract emphasises a modern partnering approa
moves away from measuring performance largrevenue/ticket generation, but instead, to
Recovery Rate
5.13 All parking activity ultimately feeds into the PCN recovery r enforcing robust policies and operational processes to deCPZs. The recovery rate is defined as the percentage of P
have been paid for in the corresponding month they were iss
year for a PCN to go through the full appeals and debtprocesses.
5.14 The recovery rate is a good indicator of the quality of PCNsmotorists. The Council’s high recovery rate at the beginning ois a positive indicator that the majority of motorists issued witaccept that the ticket was issued correctly due to the qevidence provided by the Council, (for example good qualevidence). However, during January 2009 to Marc
ance PC for st of ces on the grounds that a valid Blueadge as sh wn wh n drive s submitted re resen tions.
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
008/09 71.2% 68.4% 68.6% 66.8% 67.6% 67.8% 66.9% 65.2% 66.2% 63.6% 65.5% 67.9%
009/10 68.5% 69.2% 67.9% 68.0% 69.5% 67.9% 65.8% 66.9% 66.8% 63.2% 63.5% 62.8% Table 3.1 Performance Table rate, 2008/09
5.15 The g
- Recovery – 2009/10
raph below shows that our drive for issuing quality PCNs remainspositive. Whilst we issued fewer tickets in 2009/10, more motorists paidtheir PCN fines on the initial issue of the ticket against the previousyear which was also the case in 2008/09. We expect that this trend willcontinue as we strive to improve upon enforcement and ensure publicsafety.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 29/69
Page 29 of 69 Annual-Report-200910
Recovery Rate over Time
40.00%
60.00%
80.00%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Month
R e c o v e r y R a t e
2008/09
2009/10
Target
Performance Chart- Recovery rate, 2008/09 – 2009/10
shows the top ten cancellations that occurred in2009/10 and the reasons behind the cancellations (This includes
cancellations from PCNs that have ationsattached to it). The figures are derived from PCNs issued in previous
and in 2009/10.
Chart 1.1:
Enforcement Performance
Top Ten Cancellations for 2009/10
5.16 The table below
informal or formal represent
years
Reason Volume Proportion
Loading/Unloading 1020 21.71% ██████████ 1020
Gesture of Goodwill 743 15.81% ███████ 743
Blue Badge First Appeal 626 13.32% ██████ 626
DVLA Make Mismatch 536 11.41% █████ 536
CEO failed to see/ignored/miss-read validexemption
385 8.19% ████ 385
Response Exceeds 56 Days 297 6.32% ███ 297
Veh has Legal Exemption in TMO 292 6.21% ███ 292
Incorrect Contravention Code 278 5.92% ██ 278
CEO recorded wrong info recorded onPCN
262 5.58% ██ 262
Valid Voucher at Appeal 260 5.53% ██ 260
Table 3.2: Performance Table – Number of Cancellations by reason, 2009/10
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 30/69
Page 30 of 69 Annual-Report-200910
1st JulyPCNs issued in 2009/10 and the reasons behind the
cancellations.
5.17 Table 3.3 shows the top ten cancellations that occurred by2010 for
Reason Volume Proportion
Loading/Unloading 984 21.79% ██████████ 984
Gesture of Goodwill 734 16.26% ████████ 734
DVLA Make Mismatch 558 12.36% ██████ 558
Blue Badge First Appeal 554 12.27% ██████ 554
CEO failed to see/ignored/miss-read validexemption
405 8.97% ████ 405
CEO recorded wrong info recorded onPCN
321 7.11% ███ 321
Incorrect Contravention Code 257 5.69% ██ 257
Veh has Legal Exemption in TMO 253 5.60% ██ 253
Response Exceeds 56 Days 231 5.12% ██ 231
Two PCN For Same Offence 218 4.83% ██ 218
ellations for n, 2009/10
d that in
stances whilst the ticket was issued correctly, motoristsmay have encountered a unique set of circumstances (e.g. in an
y), which required them to park incorrectly. In thesed
side andparking
streets,ir overallce coulde to the
f information and the unavailability of reportingmechanisms during the implementation of the new ParkingSoftware in April. There was a reduction in the number of CEOs inMay but the coverage requirement was only adjusted in lateSeptember to reflect this change. This is the reason for the drop inperformance in October. However the reduction did not affect theoverall performance.
Table 3.3: Performance Table – Number of Canc PCNs issued in 2009/10 by reaso
5.18 We cancel tickets for a range of reasons as we understan
certain circum
emergencinstances we apply discretion as required by the TMA 2004 to upholor cancel PCNs.
Street visits
5.19 Our enforcement contractor is required to visit streets inoutside of CPZs according to a schedule based on
activity. Although the level of visits may fluctuate betweenthe graph below shows that the APCOA has met thetarget of 95% visits in most months. However, performannot be measured as accurately as we would like duinconsistency o
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 31/69
Page 31 of 69 Annual-Report-200910
CEO Street Visit Performance
60.00%
65.00%
70.00%
75.00%
80.00%85.00%
90.00%
95.00%
100.00%
Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10
Month
Mar-10
R a t i n g
Actual
Target
Chart 1.2: Performance Chart- CEO Street Visits, 2009/10
or wheree Council for
onded toth.
is an increase of 82 from 2008/9. Chart3.3 shows that our contracted CEO’s met the target throughoutthe year in 2009/10 despite the increase in received client
instructions.
Implementation of ‘Client instructions’ issued
5.20 Client instructions are instructions sent to the contractenforcement issues have been reported to thinvestigation or action by residents. This also includes suspensionof enforcement. Chart 1.3 looks at how APCOA respclient instructions within the set time period for each mon
5.21 The Service issued an average of 256 client instructions eachmonth in 2009/10 which
Performance for Implementing Client Instructions
60.00%65.00%
70.00%
75.00%
80.00%
85.00%
90.00%
95.00%
100.00%
Apr-09 J Jul-09 -09 Oc ov-09 09 J Feb- r-10
onth
R a t i n g
May-09 un-09 Aug Sep-09
M
t-09 N Dec- an-10 10 Ma
Actual
Target
art 1.3: Performa Ch p nta of
Client Instruct ns, 2009/10 Ch nce art- Im leme tion
io
Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Completed 196 174 262 260 272 267 194 272 224 242 368 339
Received 207 179 265 267 283 278 201 278 231 243 374 345
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 32/69
Page 32 of 69 Annual-Report-200910
Table 3.4: Perform Instructions Implemented by month, 2009/10
Removals
umber of ls variesaverages
d 275 a month. The chart shows that our Contractor’sactivities varied against expected levels each month throughoutthe year.
ance Table- Number of Client
5.22 The charts below show performance in terms of the nvehicles removed each month. The number of removafrom month to month due to seasonal variance butaroun
Performance for The Number of Vehicles Removed
0
50
100
150
200
250
300
350
400
Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10
Month
R a t i n g Actual
Expected Level
rt 1 erf nc be eh d,
2009/10 Cha .4: P orma e Chart- Num r of v icles remove
Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Ma
Actual 287 283 273 267 317 258 308 301 231 234 266 265
ExpectedLevels
252 306 246 233 306 326 298 340 275 254 286 320
s removed,
2009/10
Abandoned Vehicles
andonedicles within 24 hours of receiving the first notification. It is then
required to remove the vehicle within 24 hours. The twoperformance indicators formerly measured nationally include:
• BVPI 218a (Abandoned Vehicles: % of new reports of abandoned vehicles investigated within 24 hours of notification);
and
Table 3.5: Performance Table- Number of vehicle
5.23 The Borough is obliged to investigate all reported abveh
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 33/69
Page 33 of 69 Annual-Report-200910
• BVPI 218b (Abandoned Vehicles: % of abandonedremoved within 24 hours from t
vehicleshe point at which the Authority is
legally entitled to remove the vehicle).
Performance for the Number of Abandoned Vehicles Investigated
Completed
Not completed
number of d, 2009/10
d to bein the 24
investigating all abandoned vehicles cases in Hackney to helpensure that the roads are kept safe. In 2008/9 there were 199more abandoned vehicles scheduled to be investigated.
Chart 1.5: Performance Chart- Performance for the abandoned vehicles investigate
5.24 In 2009/10 1453 abandoned vehicles were scheduleinvestigated. All reported vehicles were investigated withhour target period. This shows that we are committed to
Performance for the Number of Abandoned Vehicles Removed
Completed
Not completed
Chart 1.6: Performance Chart- Performance for the number of abandoned vehicles removed, 2009/10
5.25 In 2009/10, 167 abandoned vehicles were scheduled to beremoved. All abandoned vehicles were removed within 24 hours
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 34/69
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 35/69
Page 35 of 69 Annual-Report-200910
service. Parking Services has a rolling program of routine andmaintenance of all our parking related street furniture. As a spart of this is managed in house this
reactiveignificant
allows the Council to not only
nd installpleted inDisplay’rs, thus
ontractor costs. Only machines with serious/unidentifiablethe
and theefects. In
our targets for the areasdemonstrated below. Response time to all disable bay enquiries targetwas not met due to limited resources.
ance Table- Maintenance’s response performance, 2009/10
* Enforcement affecting faults are where the contractor has been unable toissue valid tickets as a result of missing or defective line, signs or posts.
siness Processing
Informal Representation
save money but also react quickly in this area.
5.29 The Council also employs external contractors to design acertain large parking signs. All lining and post works are comcollaboration with external contractors. Repairs to ‘Pay andmachines are almost exclusively conducted by our own engineereducing cfaults and machines within warrantee are repaired bymanufacturer.
5.30 Table 3.6 shows the number of repairs carried out in 2009/10average amount of time (in days) it took to repair these d
2009/10 we exceeded all but 1 of
Table 3.7: Perform
Bu
Activity WorksCompleted
TargetAverageResponseRate (days)
ActualAverageResponseRate (days)
Status
Repair time (days) for enforcement-affecting
Pay & Displaymachine faults†
2007 2 0.4
Repair time (days) for enforcement-affectinglining defects†
210 21 11.6
Repair time (days) for enforcement-affectingpost defects†
108 21 18.9
Repair time (days) for enforcement-affectingsign defects†
331 5 4.9
Response time (days)for all disabled bayenquiries
59 5 7.5
Response time (days)for all site visitrequests‡
2167 7 2
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 36/69
Page 36 of 69 Annual-Report-200910
5.31 We received a total of 17,311 Informal Representations aPCNs (including estate & car park) issued in 2009/10; a challof 17.99% which is up by 0.06% from 2008/9. This drop showare keeping motorist aw
gainst allenge rates that we
are of the policies in place that allows them the
right to challenge their PCN.
Informal Representation Vs Acceptances
02000
4000
6000
8000
10000
12000
14000
16000
On street Bus Lane Car Park Estate
Contravention Type
V o l u m e
Informal Rep
Accepted Informal
Rep
, 2009/10 ou wrotebased on
all facts present. In 2009/10 we accepted 34.17% of the informalrepresentations received. Our acceptance rate in 2009/10 is 1.09%
This shows although we are issuing more quality
PCNs we are determined to process every challenge fairly.
Chart 1.7: Performance Chart- Informal Representation Vs Acceptances
5.32 In 2009/10 we cancelled 5,916 correctly issued PCNs after yto us. We endeavor to listen to all cases and make decisions
lower then in 2008/9.
Formal Representations
Formal Representation Vs Acceptances
0
1000
2000
3000
4000
5000
6000
7000
8000
V o l u
m e
On street Bus Lane Moving Traffic Car Park Estate
Contravention Type
Formal Rep
Accepted Formal
Rep
Chart 1.8: Performance Chart- Formal Representation
Vs Acceptances, 2009/10
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 37/69
Page 37 of 69 Annual-Report-200910
5.33 In 2009/10 we received 10,162 formal representations, whicfewer then informal representations received. Out of the totaof informal representations received, we ruled 25.71% in favomotorist which is 13.26% less then 2008/9. The lower accepta
for formal
h is 41%l number ur of thence rate
representation shows an improvement on the quality of PCNs issued.
Overall Performance
Onstreet
BusLane Moving
Traffic Car Park Estate Total Level/Quantity
1512 213 0 402 1576 17311 Level/Quantity Rate
24.24% 11.60% 18.42% 22.46% 17.99% Acceptance Level
524 6 12 173 485 5916
Informal
Acceptance Level Rate 34.70% 5.63% 43.03% 30.77% 34.17%
Level/Quantity 742 19 00 1 846 162 625 10162
Level/Quantity Rate 11.91% 5.45% 16.96% 7.42% 8.91% 10.56%
Acceptance Level 2063 51 280 48 171 2613
Formal
Acceptance Level Rate 27.77% 51.00% 15.17% 29.63% 27.36% 25.71%
Level/Quantity 22549 313 1846 564 2201 27473
Level/Quantity Rate 36.16% 17.05% 16.96% 25.85% 31.36% 28.54% Acceptance Level 7309 63 280 221 656 8529
Combined
Acceptance Level Rate 32.41% 20.13% 15.17% 39.18% 29.80% 31.05% ry, 2009/10
/10 as seen in
ains highindicateslace and
to pursue their case through the representation process.
5.35 te for 2009/10 was 31.05%. This waslower by around 6% over 2008/9, which was signify that the quality of the PCNs being issued has improved. It also shows that we listen tothe motorist’s claims and take appropriate action based on a case tocase basis.
Representation: Turnaround Time
Table 3.8: Performance Table- Performance Summa
5.34 We considered a total of 27,473 representations in 2009Table 3.8. This works out to be 15% (approx. 5,000) fewer cases thanreceived in 2008/9. However, the level of representations remwith around 28.5% of all issued PCNs being challenged. Thisthat motorists are being made more aware of the policies in pare keen
The combined acceptance ra
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 38/69
Page 38 of 69 Annual-Report-200910
d formal2009/10
sues thatpect that
follow the trend of 2008/09 withfigures of less then 10 days.
5.36 We aim to deal with all types of enquiries (informal anrepresentations) in an average time of 10 days. However in
we were faced with a huge backlog due to the unforeseen isarisen during the implementation of our new system. We exfuture average turnaround time will
2008/2009 Informal Representation 35.05
(days) Formal Representation 29.39
(days) sponse time, 2009/10
PATA Resu s for 2 9
Table 3.9: Performance Table- Representation re
S lt 006/7, 2007/8, 2008/9 & 200 /10
% of Case ing to peal w h ares go Ap hicAllow (Lost kned by Hac ey)
% of PCN going toAppeal
Rank in London
Y e a r
A p p e a l s
A l l o w e
d
A p p e a l s
R e f u s e
d
I n H a c k n
e y
A l l L o n d
o n
A u t h o r i t
i e s
N u m b e
r
O u t o f
L B H a c k n e y
L o n d o
n
2006/07 1977 318 86% 68% 31 34 1.3 0.99
2007/08 1717 422 83% 72% 32 34 1.8 1.11
2008/09 1814 646 75% 73% 28 34 1.9 1 P a r k i n g
2009/10 654 297 69% 63% 27 34 1.41 1.10
2006/07 30 9 77% 46% 32 25 0.05 0.43
2007/08 25 4 86% 49% 24 26 0.05 0.3
2008/09 13 16 45% 59% 8 28 0.07 2
B u s L a n e s
2009/10 3 3 50% 40% 9 27 0.01 0.03
2006/07 1 0 100% 57% 17 18 0.01 0.84
2007/08 175 121 59% 49% 10 18 0.1 1.18
2008/09 137 76 64% 65% 10 23 0.1 2 M o v i n g
T r a f f i c
2009/10 121 77 61% 66% 10 23 0.21 0.12
Table 3.10: Performance Table- PATAS Results, 2006/7 – 2009/10 5.37 The above table shows the results of parking appeals assessed by
London’s independent adjudicators, the Parking and Traffic AppealsService (PATAS). The statistical information provided is derived from a
PATAS report obtained through their website.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 39/69
Page 39 of 69 Annual-Report-200910
5.38 The appeal rate is calculated based on the number of appeathe total number of PCNs issued for the year. In 2009/
ls against10 our overall
.
ncils arencouraging
tivities.
ppeals ‘allowed’ are those cases found against theCouncil. The number of appeals ‘refused’, are those cases found in
of casestroduction
which delayed the number of appeals at PATAS.
10/11 will
on streetcess rate
9% is a 6% improvement on the previous year and 17%e is even
successis 66%.
p 30% at
bus lane
5.44 The results of the Moving Traffic Enforcement saw us better theLondon average by 5% at 61%. However, we remain middle of thetable at 10
thplace out of the 23 London Boroughs.
appeal rate was 1.62% with the average appeal rate being 1.28%
5.39 The PATAS ranking is one of several indicators of how Coumanaging their parking enforcement services whilst ecompliance and transparency in applying their enforcement ac
5.40 The number of a
favour of the Council.
5.41 The 2009/10 statistics show a significant drop in the number being determined by PATAS. This was mainly due to the inof our new IT system
It is highly likely that the number of appeals being heard in 20follow the previous trend.
5.42 We are continuing to climb the PATAS rankings in terms of enforcement, however there is still a long way to go. The sucat PATAS of 6improvement on the 2006/07 financial year. The performancmore encouraging when looked against the London averagerate which
5.43 Our performance on Bus Lane enforcement remains in the to
9th
place out of 27 London Boroughs that carry outenforcement.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 40/69
Page 40 of 69 Annual-Report-200910
6 Financial Data
Parking Services: Bal et 2009/10
2009 - 2010 08 - 2009
ance she
20
Subtotal Total Subtotal Total
£ £ £ £
Expenditure
osts 48,475 3,536,982Employee C 4,2
Premises costs 43,487 12,039
Costs 73,395 53,004Transport
plies and
es 567,710 615,704SupServic
o
reserve 621,442Contribution t
Contracts 5,578,203 85,398,06
Recharges 2,252,173 13,384,887 200,247 11,816,0442,
Income
Ns & Bailiff 2 (6,449, 4)PC s (6,3 1,577) 48
Pay and Display (2,807,512 (2 ) ,739,955)
Permits (3,316,9 (2, 40) 857,106)
Suspensions (388,390) (494,623) (12,541,168)
Others (546,988) (13,381,409)
Total Income (12,541,168)
Deficit/(Surplus ) 3,478 (725,124)
Fig 2.1: Parking Services Balance she
et, 2009/10
6.1 The table above shows our expenditure and income for 2008/9 and2009/10. We had a deficit of £3,478 in 2009/10. However we had
£1,024,127 in our reserves after contributing £621,442 to the reservesin 2009/10.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 41/69
Page 41 of 69 Annual-Report-200910
Breakdown of Income by Source
Income Stream Amount Distribution
PCNs & Bailiffs 21,57 £6,3 7 47.24%
Pay and Display £2,807,512 20.98%
Permits 40£3,316,9 24.79%
Suspensions £388,390 2.90%
Others £546,988 4.09%
Total £13,381,407 100.00%
Table 4.1: Income stream breakdown, 2009/10
eneratedHowever,nue year
ar. This is likely to be due to a following of reasons: Theintroduction of the TMA 2004, the high level of compliance and theincrease in public awareness concerning parking procedures and
-investedrojects and on-street improvements in accordance with
the Road Traffic Act 1991RTAR( as amended).
6.4 In 2009/10 we had a deficit of £3,478 but this did not stop us fromr f our reserves to help fund thef
School Crossing 192,096Street Lighting 216,040Gully Cleansing 213,306Parking Revenue account expenditure 121,453Blue badge 81,006PMIS (Parking Management Information system) 101,283
925,184
6.2 The majority of our revenue in 2009/10 came from money gfrom debt recovery; (our recovery rate for the year is 67%).there continues to be an ongoing trend in the reduction of reveon ye
policies.
Our Re-Investment Commitment
6.3 Generally, any surpluses generated by us are retained and reinto parking p
einvesting. We used £925,184 o jects;ollowing pro
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 42/69
Page 42 of 69 Annual-Report-200910
7 PCN General Statistics
Parking PCNs
r parkingthat were paid
and those that were paid at the discissued for on-street tree TV c ntions.
7.1 The table below shows the number of PCNs issued focontraventions in 2009/10 along with the total number
ount rate. The table looks at PCNsC, off-s t and C parking ontrave
Total
PCNs
On street
(CEOs &CCTVParking)
Off street CCTV
Parking
Number of higher level PCNsissued
62470 56007 6463 (11233)
Number of lower levissued
el PCNs 21046 18309 2737 (165)
Number of PCNs paid 54904 49788 5116 (7030)
Number of PCNs paid atdiscount rate
45626 41541 4085 (6073)
- issue and
, 2009/10
nd Lower changes brought about by the TMA
seriouser rate ispay and
sued in Hackney were issued to motorists
who committed serious contraventions when parking their vehicles, i.e.Parked causing an obstruction. In 2009/10 this figure fell to 75%. Itshows that motorists using the roads in Hackney are more aware of our commitment to your safety by penalising offenders who couldendanger the life of other people.
Table 5.1: Parking PCN Statistics
payment rate 7.2 The number of PCNs issued is broken down into the Higher a
level contraventions in line with2004. The higher rate PCNs are issued for morecontraventions i.e. parking on a double yellow line and the lowissued for less serious contraventions i.e. overstaying in adisplay bay.
7.3 In 2008/09 78% of PCNs is
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 43/69
Page 43 of 69 Annual-Report-200910
PCN Issue Levels
75%
25%
Higher levelPCNs issued
Lower level
PCNs issued
Chart 2.1: Parking PCN Statistics- Issued Lev
7.4 Similar to 2008/09 year, 83% of all payments made in 2009/10the discounted rate. The figures show that we are maintaicommitment to ensure
el, 2009/10
were atning our
that the public are kept informed of our procedures and policies when processing PCNs. This is reflected bythe vast majority of motorists opting to pay within the 14 daydiscounted payment period.
PCN Payment Rate
17%
83%
Full rate
Di count tes ra
Chart 2.2: Parking PCN Statistics- Payment Rate with analysis, 2008/9
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 44/69
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 45/69
Page 45 of 69 Annual-Report-200910
Bus Lane and Moving Traffic PCNs
7.6 The tables below shows the number of PCNs issued for bus lane andmoving traffic contra 09/10.ventions in 20
CCTV Bus Lane CCTV Moving Traffic
Number of higher level PCNsissued
1836 10886
Number of lower level PCNsissued
n/a n/a
Number of PCNs paid 1216 7935
Number of PCNs paid at
discount rate
1082 6901
e and te, 2009/10
7.7were
Table 5.3: Moving Traffic PCN Statistics- issu payment ra
The table shows the number of PCNs that were issued at higher andlower rates along with the number that were paid and how manypaid at the discounted rate.
CCTV Related PCNs
14%
86% CCTV Bus Lane
CCTV Moving Traffic
TV Related is, 2009/10
g trafficued through CCTV were for
moving traffic contraventions. However, this split has grown to 86% in2009/10. In addition Hackney issued 993 more PCNs for moving trafficcontraventions than in 2008/9. This is an increase of 9%. The figuresshow that we are effectively using CCTV technology to find andpenalise motorists for dangerous driving offences and in effect we are
working towards ensuring safer roads in Hackney.
Chart 2.3: Moving Traffic PCN Statistics- CC PCNs with analys
7.8 Chart 2.3 shows a larger percentage split for movincontraventions. In 2008/9 80% of PCNs iss
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 46/69
Page 46 of 69 Annual-Report-200910
Bus Lane and Moving Traffic PCNs Issued Over Time
0
2,000
4,000
6,0008,000
10,000
12,000
Moving Traffic Bus Lane
London Boroughs
P C N s I s s u
e d
2009/10
2008/9
Chart 2.4: Bus lane and Moving Traffic PCN Statistics over time - CCTV Related PCNs with analysis, 2009/10
bus lanens from 2008/9 to 2009/10. This indicates that our policies
and enforcement practices are continuing to improve the level of compliance in bus lanes and in turn help to improve bus journey times
7.9 There has been 28% drop in the number of PCNs issued for contraventio
in the Borough.
CCTV Bus Lane CCTV Moving Traffic
Number of PCNs against whichan informal or formal
representation was made
312 1787
Number of PCNs that wentadjudicator
to the 23 267
Number of PCNs cancelled as aresult of an informal or a formalrepresentation
65 281
Number of PCNs cancelledresult of adjudicator’s decision
as a 2 28
Number of PCNs written off forother reasons (e.g. CEO error ordriver untraceable)
14 70
resentation , 2009/10
lane and moving traffic that received informal and formalrepresentations and those that went to the adjudicators. It also showsthe number of PCNs that were cancelled due to successfulrepresentations; those that were cancelled as a result of theadjudicator’s decision and those written off for other reasons (for example, CEO error or driver untraceable).
Table 5.4: Moving Traffic PCN Statistics- Rep and cancellation 7.10 Table 5.4 shows the total number of PCNs issued in 2009/10 for bus
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 47/69
Page 47 of 69 Annual-Report-200910
Hackney compared with other Boroughs
2009/10ghs. Weuthwark,
’s overallance. This demonstrates that our quality driven enforcement
7.12 The table below shows that there is a falling trend for the number of
PCNs is from 8/ 10
7.11 The number of PCNs issued within Hackney has dropped for
which has been experienced by the majority of London Borouhave identified five comparable Councils: Islington, SoHaringey and Tower Hamlets, which are aligned to Hackneyperformstrategy is aligned with some of the higher performing boroughs inLondon.
sued 200 9-2009/ .
Higherlevel
parkingPCNs
Lowerlevel
parkingPCNs
TotalParkingPCNs
Buslane
PCNs
MovingTrafficPCNs
2009/10
TotalPCNs
2008/9
TotalPCNs
Variance
Hackney 62,478 21 83,045 ,523 1,836 10,886 96,245 9112,72 -16,484
Haringey 134,294 27,293 161,587 8,029 13,182 182,798 191,406 -8,608
Islington 127,775 51,114 178,889 4,323 59,799 243,011 249,011 -6,000
Southwark 84,558 23,293 107,851 521 13,352 121,724 131,743 -10,019Tower Hamlets 63,073 19,726 82,799 4,892 3,536 91,227 90,042 1,185
7/8 - 2008/9
ained from the Enforcement Activity 2009/10 – Annual Report PCN Annual Report PCN Stats 2008-091 produced by London Councils
and the North London Parking Manag up hmarking Indicator report /0 ced by Islington Council).
Total PCNs issued
Table 5.5: Number of PCNs 200
(The data was obt Stats 2009-10 and
ers Gro 2007
– Benc 8 produ
2009/10 2008/9 2007/8
Hackney 96,245 112,729 122,594
Haringey 182,798 191,406 198,247
Islington 243,011 249,011 283,919
Southwark 121,724 131,743 144,224
Tower Hamlets 91,227 90,042 91,172
Table 5.6: Summary of Number of PCNs 2007/8 – 2009/10
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 48/69
Page 48 of 69 Annual-Report-200910
Total PCNs Issued by London Boroughs Over Time
0
50,000
100,000
150,000200,000
250,000
300,000
Hackney Haringey Islington Southwark Tower Hamlets
London Boroughs
P C N s I s s u
e d
2009/102008/9
2007/8
h, 2009/10
a 7%increase in the drop of PCNs issued between 2007/8 and 2008/9. Inaddition the drop in PCNs issued in 2009/10 is 9% more than
London bench mark average of 6%.
Moving Traffic PCNs Issued
Chart 2.5: PCN issued over time by boroug 7.13 We have a 15% difference from 2008/9 and 2009/10. This is
compared with the
2009/10 2008/9
Hackney 10,886 9,893
Haringey 13,182 13,362
Islington 59,799 44,044Southwark 13,352 11,118
Tower Hamlets 3,536 4,692
Table 5.7: Summary of Moving Traffic PCNs 2008/9 - 2009/10
Moving Traffic PCNs Issued by London Boroughs Over Time
0
10,000
20,000
30,000
40,000
50,000
60,000
70,000
Hackney Haringey Islington Southwark Tower Hamlets
P C N s I s s
u e d
London Boroughs
2009/10
2008/9
Chart 2.6: Moving traffic PCN issued over time by borough, 2009/10
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 49/69
Page 49 of 69 Annual-Report-200910
7.14 Moving traffic PCNs issued in the London Borough of Hackincreased by 10.8
ney have% since 2008/9 and is above average across all
ghs hasin PCNs
as and a moreeffective approach to issuing PCNs.
Bus Lane PCNs issued
comparable boroughs.
7.15 On average moving traffic PCNs across all five borouincreased by 8.25% since the last financial year. The increaseissued illustrates our determination to improve enforcement andhopefully compliance with the use of new camer
2009/10 2008/9
Hackney 1,836 2,353Haringey 8,029 7,562
Islington 4,323 6,813
Southwark 521 271
Tower Hamlets 4,892 4,852
Table 5.7: Summary of Bus Lane PCNs 2008/9 - 2009/10
Bus Lane PCNs Issued by London Boroughs Over Time
0
2,000
4,000
6,000
8,000
10,000
Hackney Haringey Islington Southwark Tower Hamlets
London Boroughs
P C N s I s s u e d
2009/10
2008/9
Chart 2.7: Bus Lane PCN issued over time by borough, 2009/10
droppedmparable
all five boroughs, the number of PCNs issued for Bus Lanecontraventions has increased by 8.26% for the financial year 2009/10.The drop in Bus Lane PCNs reflects the high level of compliance frommotorist when using Bus Lanes in Hackney. It shows that motorists arebecoming more and more aware of our enforcement policy and our resolve to ensure public safety and improve travel times on buses inHackney.
7.16 The number of PCNs issued for Bus Lane contraventions hassince 2008/9 by 21.9% and is below the average of all coboroughs.
7.17 Across
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 50/69
Page 50 of 69 Annual-Report-200910
8 Changes within Parking Services 2009/10
8.1 In 2009/10 we made a number of improvements to our servon feedback received
ice basedby members of the public and through monitoring
trends within our industry.
Enforcement
eras havent in the
where there are no fixed cameras as well as locations wheremobile vans have difficulty accessing. These cameras can be deployed
hich makes them important tools in helping to ensure
8.3 ound to be an effective tool in thet where we currently have no fixed
8.4 The Parking Contracts Team reviewed the existing KPIs andomit KPIs
ose thatthe precision of the methodology used to measure
of KPIsquality of PCNs and ensure a more robust
enforcement service.
8.6 It is expected that the operational performance of the contractor will beimproved by the reduction in KPIs. This is because the reduction willallow supervisors to concentrate and focus more on areas of mostimportance including:
• Street coverage
Re-locatable cameras
8.2 The procurement and implementation of the re-locatable camhelped to provide effective management of traffic enforcemeborough
at short notice wroad safety.
CCTV Mobile Vans
The CCTV Mobile vans have been f management of traffic enforcemencameras. The cameras have helped to ensure road safety.
Parking Enforcement Contract Review
condensed them from 35 to 16. These new measures alsowhich have little impact on customer service and expand on thdo. Emphases onthese KPIs have underpinned this review from the beginning.
8.5 It is expected that changes brought about following the reviewwill improve the
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 51/69
Page 51 of 69 Annual-Report-200910
• Quality digital images
• PCN quality
Automatic Number Plate Recognition System
poundedemove ahicle hasd usuallyf readingt a DVLA
icles in the country. This has increased theuthorised
ders whonumerous outstanding PCNs that have gone beyond the appeals
ther road
8.9 g correlations between untaxed vehicles and vehiclesthat are uninsured and not road worthy.
ve beenthe CEOny of theturn very
kly to their vehicles. Some of these drivers resort to threatening or
issue aenforce.
r vehicles
ses in ation alsole to find
parking nearer their business) or road safety issues (e.g. obstruction topedestrians and other road users on narrow roads). We have taken aproactive approach to tackle the issues by involving partner agencies.
Feedback from all parties after an operation has ensured that theoperations deliver objectives set by all involved. We have used this
feedback to progressively improve on the approach and planning of
8.7 Since April 2006 the London Borough of Hackney has imuntaxed vehicles on the behalf of the DVLA. In order to r vehicle that is untaxed the LBH officer must notice that the vean expired tax disc or no disc at all. This is done manually anproactively. ANPR provided an automatic solution capable onumber plates within 0.3 seconds and checking them againsdatabase of all untaxed vehrate at which the vehicles on the borough’s roads could be a
for and subsequently impounded.
8.8 This system is also utilised in the pursuit of persistent evahavestages. The adoption of this technology greatly helps in the effort toenforce on motorists who appear to have a disregard for ousers.
There are stron
Hotspot operation
8.10 We have been monitoring locations where civil CEOs hahaving difficulty enforcing on illegally parked vehicles. Whenis spotted approaching the area or is seen making notes of avehicles the lookout driver calls out other drivers’ who requicaggressive behaviour to prevent the CEOs from enforcing. When theCEO continues to ignore the drivers’ demands and starts toticket the drivers all drive away before the CEO is able toOnce the CEO leaves the location these drivers move theiback.
8.11 Most of the drivers of these vehicles work with local businesprofessional capacity. These vehicles parked in contravencause problems for other road users (e.g. permit holders unab
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 52/69
Page 52 of 69 Annual-Report-200910
subsequent operations. The process has become mucstreamlined and we have also r
h moreeduced the ‘hotspot’ list since we
started working with our partner agencies
Badgee Badge
directlyitially on
sly on theparking
adge as
the 2008 Cabinet report it was estimated that as many as 1000urring on
ets every day.
. m officers
are an0 offences awaiting court dates which will likely be
found guilty and increase the total number of offences to 44
n
for t blue badge and companion badge
offences in year one and this 100% success continued into year twot 2010. The fantastic success rate of 100% exceeded the
cabinet’s expectations of achieving a success rate of 85% in year one
daptableeffective
service and accurately monitor the performance of CEOs it wasessential to use radios with GPS tracking facilities.
6 Live use of the new ‘Neo Nytro’ radios was adopted from 14thSeptember 2009. It is expected that there will be a positive impact on
the Parking Enforcement Contract in terms of street coverage and
Blue Badge Fraud Team
8.12 The 2008 Blue Badge Fraud Enforcement and CompanionReview Cabinet report allowed for the setting up of a BluFraud Team. They are responsible for investigating andtackling Blue Badge and Companion Badge fraud, they are ina two-year pilot scheme. With the price of parking continuourise, the congestion charge zone and increasing levels of controls in the Borough criminals are likely to regard the Blue B
increasingly lucrative and an alternative option to gain free parking. In
instances of Blue Badge misuse and abuse could be occHackney stre
8 13 Due to the consistent hard work of the Blue Badge Fraud Teathere have been:
• 34 successfully prosecuted offences and there isoutstanding 1
successfully prosecuted offences. • There are also 16 offences handled by verbal and writte
warnings to date.
8.14 The Blue Badge Fraud Team had a success rate of 100%successful prosecutions agains
until Augus
and 95% in year two.
Digital Radios
8.15 The specifications of the old radios used by CEOs were not ato new technology in the market. In order to provide an
8.1
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 53/69
Page 53 of 69 Annual-Report-200910
deployment of CEOs. This will also effectively monitor the safety of itsstaff.
Car pound
ws Roady 2010.be morebenefits.
e, permitncil’s existing resources including IT system and
telephone call monitoring. The lease of the new site will secure the car pound site for 3-5 years.
)
orough’sing from
th of theh varyingresidentsng Zone,
ationalhours. The design changes were later implemented in November 2009.
8.19 acement area was also consulted todetermine whether the zone can be extended to include additional
8.20 Controlled Parking Zone (CPZ) J was introduced in 2003 with the firstextension following two years later in 2005. Following a preliminarysurvey in 2006, which found a majority in favour of the London Fieldsuncontrolled area joining the CPZ, the formal Stage 1 consultation wasconducted in spring 2008 and resulted in Council approval toimplement parking controls.
8.17 The London Borough of Hackney has secured a site in Andrefor the car pound the move will be taking place in MaEstablishing a new base in the borough was considered tocost-effective whilst bringing other operational and serviceThe IT infrastructure was newly installed and will, therefor better use of the Cou
Controlled Parking Zones (CPZ
Review of CPZ D (North, Central, South)
8.18 In mid-2009 Parking Services successfully reviewed the Blargest parking Zone - Controlled Parking Zone D. Extend
Downs Road in the North to Regents Canal in the Souborough. The zone is split into three separate ‘sub-zones’ witoperational hours. During the 8 week public consultation, alland businesses were consulted on the design of the parkiincluding the different types of parking bays and the CPZ oper
As part of this review, a displ
roads.
Extension of Zone J (Queensbridge)
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 54/69
Page 54 of 69 Annual-Report-200910
8.21 Following an extensive consultation with the residents and buin the area and support from local w
sinessesard members, the Zone J
incominginesses inrough the
nd hasnce for local residents and business.
008 as aessment
atter also
se after
fter theess in the
in theParking
controls;create a
area.
ent areamerton). The consultation
indicated majority support from local residents in several roads to thePZ. A second consultation took place with
affected residents in August 2009 about the design of new restrictions,
nts andy parking
affectedal match day controls
were consulted on the match day operating times and their generalsatisfaction with the scheme so far. Several changes resulted from thereview, including the installation of new ‘telephone hotline’ signs for easy access to match day fixtures, as well as the enforcement of other ‘events’ held at the Emirates Stadium, such as music concerts.
Installation of the ‘hotline signs’ is planned for July 2010.
extension was implemented in September 2009.
8.22 As the main cause of parking stress in this area was due tobusiness-related vehicles, either commuters or visitors to busadjacent Zone D, the implementation of parking restrictions thCPZ scheme has aided in reducing the levels of parking stress aimproved the parking experie
Extension of Zone N (Homerton) 8.23 Controlled Parking Zone (CPZ) N was implemented in May 2
result of previous public consultation and a technical assindicating high levels of parking stress in the area. The l
showed that the streets immediately outside the new Zone N alsosuffered a degree of parking stress, which was likely to increathe introduction of nearby parking controls.
8.24 A second technical assessment carried out in 2008 aimplementation of Zone N indicated that, although parking str CPZ itself has reduced considerably, parking stressdisplacement area beyond the boundary had increased.Services therefore re-consulted residents and businesses in this areato provide them with a second opportunity to join the parkingmajority preference at street level, along with the need to
logical boundary, led to the identification of this new extension
8.25 In January 2009, Parking Services consulted the displacemoutside of Controlled Parking Zone N (Ho
north of the current C
before controls were introduced in February 2010.
Match Day Scheme Review 8.26 Parking Services made a commitment to local reside
businesses to carry out a 12 month review of the Match dascheme. This took place in October 2009. During the reviewresidents and businesses covered by the addition
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 55/69
Page 55 of 69 Annual-Report-200910
Parking Suspensions
8.27 New suspension charges were designed to minimise disrupermit holders and visitors by discouraging long-term par those parking in a high number of bays within in a single strerestricting use of those bays to our residents or business
ptions toking andet, hence
es. Tariffshave been raised in CPZs with high volumes of permit holders and withthe greatest demand for parking suspensions.
d display
wer withweather.
to take payment via chip and pinth of thelsewhere
8.30 es two different types of machines: Cale Briparcmodels such as the DG4 have now been phased
se to thereviewed
in theil’s promise of a two year freeze.
8.32 inimised changes to pay and display tariffs ensure users are offereda stable pricing plan and that the cost of machine reprogramming isreduced. The Council’s previous ‘Pay and Display’ pricing review wasin 2001.
Pay and Display
Fleet Replacement Programme
8.28 The Council has continued to modernise its fleet of pay anmachines. During 2009/10 the last machines were removed frommains power. All machines are now powered by solar pobatteries used as back ups in the event of prolonged overcast
8.29 36 machines now have the capacitytechnology. These machines are located mostly in the souborough nearer the city where parking tariffs are higher than e
in Hackney.
The Council now usand Parkeon. Older out through the Council’s fleet replacement program.
Pay and Display Tariffs
8.31 Pay and display tariffs remained frozen this year in responneeds of road users in the tough financial climate. Tariffs are
once a year. 2010/11 will be the second year prices will remasame in keeping with the Counc
M
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 56/69
Page 56 of 69 Annual-Report-200910
New Policies & Schemes 2009/10
cial careim of the
health and social care in the home were fit-for-purpose. The changes
d as the
mmunity
0 to better
reflectit was launched in 2004. The prices now
e withuality and
hours tos.
• The HaSC was previously administered by the organisation usingthe permit. Hackney’s Parking Services now review all applications
ly workers meeting the eligibility
parking isrmits andones and
onsiderate and dangerous parking.
8.35 eed in 2005 has elapsed and a new one has beenng policies for the period 2010-2015.
The draft PEP has over 70 pages of information on Hackney’s parking
Aims of the PEP
8.36 The key objectives of this new PEP are:
• Managing the demand for parking and prioritizing according to need• Increasing the amount of people who park correctly
Health and Social Care Review
8.33 In August 2009 Hackney revised the permits for health and soproviders, following consultation the previous autumn. The areview was to ensure that the permits for doctors and providers of
include:
• The Essential Community Workers’ Permit was renameHealth & Social Care permit (HaSC). The permit is only available toorganisations delivering health and social care in the coand the new name better reflects its use.
• The annual price of the Doctor’s Permit was set at £20reflect the permissions offered by the permit.
• The annual price of the HaSC was increased to £120 toinflation since the permvary according to fuel type and engine size in accordancother Hackney permits. This helps to improve local air qfight against climate change.
• The price of the HaSC voucher was set at £2.40 for threebetter represent the value of the parking privileges it offer
directly in order to restrict use to oncriteria.
Parking & Enforcement Plan Consultation
8.34 Hackney’s Parking and Enforcement Plan (PEP) guides howmanaged in the Borough, covering topics such as parking pevouchers, consultation, disabled parking, controlled parking zenforcement against inc
The first PEP, agr developed to set Hackney’s parki
policies. Here is a summary.
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 57/69
Page 57 of 69 Annual-Report-200910
• Maintaining traffic flow and road safety• Supporting the delivery of the 2012 Olympic and Paralympic
ow other ing at
uring the lifespan of the current PEP.
other
breakings (PCNs)
CN that
provedwhether to
cessyou to
cy on suspending parking enforcement for major religious festivals.
review in the
nding the use of Civil Enforcement Officers to tackle other
priority listillr the
• Pricing and allocation of parking permits, vouchers and pay &display and how this impacts on trade
8.39 You can find copies of the current and newly drafted PEP athttp://www.hackney.gov.uk/pep.
Games• Improving local air quality and reducing carbon dioxide emissions.
8.37 To help us develop our PEP, we have been looking at hcouncils manage similar parking issues. We have also been lookthe feedback we’ve received dBased on our findings, we want to:
• Expand our Blue Badge fraud work to tackle misuse of permits.
• No longer let motorists to drive away if they are caughtparking rules. We will be issuing penalty charge noticethrough the post.
• Publish our policy on when our officers might cancel a Pyou contest.
• Expand our CCTV operation. CCTV enforcement haspopular as it provides the evidence you need to decidepay for or appeal against a ticket.
• Make the Controlled Parking Zone (CPZ) consultation prosimpler and change how often we hold reviews. We wanthave your say on changes and also do this in the most cost-effective way.
• Publish a clear poli
8.38 As well as new policies, the PEP proposes areas for us toperiod 2010-15. These are:
• How we link permit prices to vehicle emissions• Expa
issues such as fly-tipping and graffiti• The inclusion of car clubs in our • The 2012 Olympic and Paralympic Games: what measures w
need to put in place to support parking needs during and afte
Games
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 58/69
Page 58 of 69 Annual-Report-200910
Consultation Process
to Friday
er week).ther key stakeholders
were asked to comment on the policies in the draft PEP.
roduced,the key
lic. Thempleted
n-residential
stakeholders. The questionnaire was available on the HackneyWebsite, at 2 Hillman Street, and from the Hackney Contact Centre.
ouncillorstion packg letter.
erest in one or more PEP policies, the covering letter was customised for them. The
Parking Services attended thewer questions:
shows in town centres – Hackney, Shoreditch, Stoke
• The Disability Backup Forum, 18 February;
=697&T
8.40 The consultation ran for eight weeks (from Friday 29 January
26 March 2010, although responses were accepted for a furthDuring this period residents, businesses and o
8.41 Questionnaires – A short (A4, four-page) leaflet was pcontaining a summary of the PEP and asking questions ondraft policies most likely to be of concern to the pubquestionnaire could be returned via freepost return, or coonline. A business supplement was included for no
8.42 Consultation pack – On the first day of the consultation, cand other key stakeholders were sent an electronic consultacontaining a copy of the draft PEP, a leaflet and a coverinWhere the stakeholder was likely to have specific int
pack was distributed at public events, available at receptions and
libraries, and posted on the Hackney website.
8.43 Public meetings and road shows –following events to promote the consultation and ans
• RoadNewington and Dalston
• The Living in Hackney Scrutiny Commission, 10 February,
(http://mginternet.hackney.gov.uk/mgConvert2PDF.aspx?ID=1); and
• The launch of the Hackney Enterprise Network, 17 February.
dition of Hackney Today and press releases were sent to local papers, resultingin articles being included in the Gazette and two Turkish communitynewspapers.
8.45 Hackney website –The PEP page on the Hackney website
(http://www.hackney.gov.uk/pep) was used to describe the process,
8.44 Local press – An advert was placed in the 08 February e
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 59/69
Page 59 of 69 Annual-Report-200910
provide copies of the consultation documents, advertise puband encourage the reader to respond online. The front pawebsite was used to a
lic eventsge of the
dvertise the consultation, as was an issue of the
d obtain
10.
ject Officers made shortvisits to markets to Ridley Road and Hoxton Markets, to consult onwhether there was a need to create a Markets Permit.
Overview of Improvements to Customer Services
is better
parking system at the beginning of thisg online
xpanding
ew their resident’s permits via and
sed and
e. We are
machinesPay and
acceptinge also exploring the
only easy access for customers to reach via public transportand it is within the London borough of Hackney.
• We are using the number plate recognition software to identifyvehicles without current tax and remove these vehicles tooverall make Hackney safer.
internal staff news bulletin.
8.46 Door-knocking – A contractor was procured to visit anfeedback from 1,000 residential and business properties, randomlyselected from all wards in Hackney, in February and March 20
8.47 Market Visits – Market Inspectors and Pro
8.48 We are continuously looking for ways to deliver services thatvalue for money to borough’s residents and visitors.
• We introduced a newfinancial year. The new system is already providinservices and we are exploring more options for eParking Services portfolio.
• Residents can now renadditional purchasing stream via the web. We also looking intomaking visitor vouchers to be able to be purcharenewed online. That saves queuing time and customers cando it at their own convenience.
• We are currently allowing customers to pay PCN onlinlooking at the option to challenge PCN online.
• We introduced solar powered Pay and Displayreplacing the pervious mains powered machines.
Display machines now provide more payment optionsdebit and credit cards. Parking services ar payment option via mobile phone.
• Car pound was relocated to inside Hackney and that gives not
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 60/69
Page 60 of 69 Annual-Report-200910
• We are investing more in quality of their car parks. One recentlyrefurbished was in Bentley Road.
oduced a Blue Badge Fraud Team to tackle
residents.ed the need and demand to extend
apply for rently working on introducing
nting the
ign was introduced in council as it makesmore clearer communications with motorists. See figure 8.1below.
• The council has intr
a misuse of Blue badge.
• We are improving the consultation methods with localAs a result of this highlightzones J and N.
• We are improving the methods that customers cansuspensions. They are cur methods to apply online for suspensions. Complimeexisting methods of applying for one.
• New suspension s
Old sign New Sign
Fig 8.1 – Suspension Signs,2009/10
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 61/69
Page 61 of 69 Annual-Report-200910
19 What’s coming up in 2010/1
9.1 We are looking to continuously improve our services to you. In 2009/10we have budgeted for the following changes:
Parking Enforcement Initiatives
n sectione process of revising its PEP for the period 2010-
inet bylled out
9.3 You can find copies of the current and draft PEPs atckney.gov.uk/pep.
ing Service in Hackney to meet thell face and to provide the
quality services that our residents and businesses expect. We areimprove ways of
re include:
ssing software and other specialist parking
• Parking enforcement contracts
• Management of off- and on-street furniture
• CCTV
• Car pounds
• Cash collection.
Parking & Enforcement Plan (PEP)
9.2 Following on from the consultation in early 2010 (described i8), Hackney is in th15. The new PEP is due to be considered by Hackney’s CabDecember 2010. The policies in the new PEP will then be roover the next five years.
http://www.ha
Shared Services
9.4 We are currently reviewing our Parkcurrent and future financial challenges we a
hoping to start joint working between authorities toworking and reduce costs.
9.5 Some of the areas we are looking to explo
• Notice proceIT systems
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 62/69
Page 62 of 69 Annual-Report-200910
9.6 We will be setting up forums with neighbouring boroughs to dioppo
scuss thertunities and see how we can produce a high quality, low cost
service.
Ambassadorial Role (PEC)
ParkingThe PECr a widethe newheme toxpanded
rs for the Council. The scheme is part
iour and
wing theive and effective in dealing with
and coordinating action around antiwill coordinate work with a number
ents which Include:
ety
• Environmental Enforcement and Pollution Control
9.9 The Pilot will test the adoption of ambassadorial elements in a discreteefined periods of time.
tions from the
How quickly observations are passed onto the appropriateCouncil service/team
• Whether the Council is subsequently able to deliver the servicemore effectively
• The impact on PCN issue rate
• The increase, or otherwise, in other services case load
9.7 Parking Services is embarking on the procurements of a newEnforcement Contract (PEC) which will be warded in 2011.will incorporate additional elements to help the Council deliverange of services more seamlessly. As part of developingPEC, the council is conducting the Ambassadorial pilot scassess if the role Civil Enforcement Officers (CEOs) can be eto act as additional eyes and ea
of the Councils wider initiative to reduce anti social behavimprove the street scene environment.
9.8 The scheme will promote cross departmental working alloCouncil to be much more responsreporting and fixing street defects
pilot Schemesocial behaviour. Theartmof our internal dep
• Parking & Markets/Street Trading
• Community Saf
• Street scene
• Licensing
• Waste Operations
• Waste Strategy and Recycling
area, for example all or part of a CPZ, for dCEOs will be asked to separately record their observa
ropriate group of iteapp ms but in every other way continue in their duties as normal. The analysis will look at:
• The effectiveness of the reporting mechanisms
•
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 63/69
Page 63 of 69 Annual-Report-200910
9.10 The Council is in the early stages of the pilot scheme. Initialindicates encouraging signs that CEOs are working effeidentify additional street defects, street hazards, graffiti andthe borough. The information is being reported back to our c
in the relevant departments to ensure that information is usecorrection action on the ground swiftly. The Council will knpilot scheme is a success towards the end of 2010. It is propoall outcomes from the Ambassador Pilot will be presenteCouncil’
feedbackctively towaste in
olleagues
d to takeow if thesed that
d to thes Seamless Public Realm Board. This body will be responsible
for recommending which ambassadorial elements are included in the
cils mosttude andibuting toed as theity based
f the first of its kind introduced in the UK. Thercement
ndards of
cementve day of es. The
evelop ahe future. The Council will use its past
experience, exploration and testing of the enforcement market andof the
alued toe largest
d serviceents to
tandards for the life of the contract. Thenew PEC will incorporate additional elements to help the Councildeliver a wide range of services more seamlessly, such as reportingstreet defects and hazards, graffiti and anti social behaviour anddumping of illegal waste. CEOs will form a key part of the Councilsinformation gathering, promoting intelligence sharing and helping tocoordinate enforcement activities.
new PEC.
New Parking Enforcement Contract
9.11 The Parking Enforcement Contract is one of the Counprominent contracts in terms of public visibility and magnifundamental to keeping traffic moving in Hackney and contr making roads safe. Hackney PEC, which is now recommendbest practice by the British Parking Association, is a qualagreement and one oPEC is currently being managed in partnership with our enfocontractor, APCOA to maintain and continually drive high stacustomer service delivery.
9.12 The current contract manages approximately 36 Civil Enfor Officers working on-street and on housing estates on any githe week, a car pound facility and two mobile CCTV vehiclexisting PEC contract will expire in 2012.
9.13 The Council has commenced its procurement strategy to dnew and improved PEC for t
best practices to identify building on the past successesenforcement contact. The estimated value of the new PEC is vbe £39M over the next 10 years. This constitutes as one of th
single contracts within the Council.
9.14 The new PEC will still be focused on delivering a quality baseand incorporate strong contract management agreemcontinuously drive service s
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 64/69
Page 64 of 69 Annual-Report-200910
Partners in Parking (PiP)
on Local
umber of ers andalue for
ur membership to PiP was approved in Oct 2007.
9.16
t for London (TfL)
tminster
en
gton
gton & Chelsea
ield
mond
• Croydon
achinesnt it wasannually
through theeconomies of scale open to consortia, the PiP will also be able to
customer that PiP
ould provide the Council with the opportunity to achievet practice.
9.18 ment of P&Duse of the
• Hackney gained a central role in the procurement, helpingensure our interests are featured in the documentation
• An opportunity to network and build partnerships with other London Local Authorities participating in the procurement andPiP
• Raise the profile of the Borough as a significant PiP Partner
9.15 Partners in Parking (PiP), is a consortium established by Lond
Authorities and TfL in April 2007. PiP collaborates on a nstrategic and procurement projects that affect the way Londoncity visitors pay for their parking. PiP procurements delivers vmoney savings to its partners in accordance with Gershon’srecommendations. O
The current members are:
• Transpor
• City of Wes
• LB Camd
• City of London• LB Islin
• LB Lambeth
• RB Kensin
• LB Enf
• LB Rich
• LB Hackney
• Havering
• Tower Hamlets
9.17 We first became aware of PiP during the pay and display mprocurement process. Following a comprehensive assessmeestimated that PiP membership would save the Council £42kon machines alone. As well as achieving saving
encourage suppliers continue to focus on delivering continualservice improvements. Parking Service therefore feltmembership wbest value and to promote, share and jointly develop bes
In 2009 PiP members asked us to lead on the re-procuremachine. We chose to take up this opportunity becafollowing benefits:
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 65/69
Page 65 of 69 Annual-Report-200910
• An opportunity to access funding from the PiP management
ccess to our machines supplier’s higher
opose other consortia initiative – e.g. machine
consistent parking service across London and particularly share ideas
e/abuse
• Working with bailiffs
ellbeingook part in
this study which we later part funded. The study looked at CEOs’tending to look at the Stationery
tationary Contract is primarily mail processing.
initiatives designed to deliver improved access to services for our n Projectapplyingparking
rvices inHackney
s to encourage more residents to use our online, postal andtelephone services which provide a quick and efficient customer
achievevalue for
money, and meet the Central Government targets for local authoritiesto ensure services which can be transacted electronically are availableonline.
9.23 The resident permit online service was officially launched in late
February 2010. This web service offers customer the ability to apply for
budget to cover our resource commitment
• Possible improved aechelons of management
• Opportunity to pr installation services
9.19 PiP have also engaged in a number of initiative to help deliver a more
about
• Tackling fraud & persistent evaders
• Policy harmonisation
• Disabled parking and blue badge us
• Managing parking enforcement contractors
9.20 Since joining PiP, we have taken part in the Work and WStudy. We and our parking enforcement contractor both t
occupational health. We are also incontract in 2010. The S
Customer Initiatives
Channel Migration
9.21 Over the past year, Parking Services has been developing a number of
customers. One such initiative has been the Channel Migratiowhich has been focused on delivering web based services for for parking permits, resident visitor vouchers and submittingrepresentations.
9.22 The Council is scheduled to go live with a number of online se2010. By promoting online council service improvements,hope
experience. The new web services will also help Hackneyefficiency savings, reduce avoidable contact, demonstrate
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 66/69
Page 66 of 69 Annual-Report-200910
and renew their resident permits without visiting the cashieFrom March to August 2010, over 1000 customers had usedservices to purchase their resident permits, which accountedof all permit applications. According to the feedbacks, 82.5
customers found the online service easy to use, and 77%customers be
r’s office.the onlinefor 3.5%% of the
of thelieved this is a more convenient way of purchasing
nting twoatures of le to pay
photographs of their contraventions via the web service. A review of the website will take
feedback from customers.
policy toan one car, more, was agreed in
nefits bydelayed
s 50% of /11. The
umulative (for example, it would apply twice to acharging
not counthe surcharge will not depend on the
vehicle’s engine size.
6.1 relates policy and ‘green’rging, base 2010 e
resident permits.
9.24 Parking and Market Services is in the process of implemeother online services by winter 2010. This includes the fepurchasing visitor vouchers online. Also customers will be aband appeal a penalty charge notice, and view
place in early 2011 to consider
Multiple Car Households Initiative
9.25 In order to encourage families to reconsider their car use, acharge households with more thJanuary 2007. Although this scheme has environmental bereducing car use, the implementation of this policy has beenuntil 2011 due to the economic downturn.
9.26 The surcharge for a household’s second vehicle will be set athe standard residential permit price – which is £46 in 2010
charge will be chousehold’s third permit at an additional cost of £92) but for purposes, permits for ‘green’ fuel and electric vehicles willtowards the household’s total. T
9.27 The tableha
the price of a permit under thisc d on /11 pric s.
P its p ouse * (Chargerm er h hold e in £)
BandEngine Size(cc)
First Second Third Fourth Subsequent
0 vehicle“greenest
s 0 0 0 0”
0
1a “greener” fuel 46 46 46 46 46
1b under 120 2300 46 92 138 184
2 1200 to 2000 92 138 184 230 276
3 2001 to 3000 138 184 230 276 322
4 3001 to 4000 184 230 276 322 368
5 4001 plus 230 276 322 368 414
Table 6.1: Multiple Car Households: permit prices including surcharges
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 67/69
Page 67 of 69 Annual-Report-200910
* Not including ‘‘greener’’ and elect reen’ vehiclethen there will be no surcharge for the second permit.
Controlled Parking Zones Developments
Hackney Wick (Olympic area) Hackneyon localOlympicons areOlympic
nts andprinciple’design of
pported by the majority of residents. The consultation is planned to begin in mid July and will
arliest parking controls could beintroduced, if supported, would be November 2010.
9.29 In response to the continued impact of displacement parking, Parkingulting several additional roads in the northern
reaches of the CPZ. The extension of the CPZ is planned tocommence in September 2010.
e, affected stakeholdersin Controlled Parking Zone F (Hoxton) were consulted in April 2010 to
re meeting their needs. Results of the consultation are currently being analysed before being released tothe public in September 2010. Implementation of the CPZ designchanges are planned for November of the same year.
Extension of Zone D (Hackney Central)
ric vehicles. For example, if the first vehicle is a ‘g
9.28 Preparation is underway for the consultation on a new CPZ inWick to help reduce the impact of the 2012 Olympic Gamesresidents. The Council has been working closely with theDelivery Authority (ODA) to help ensure parking conditicarefully managed in the area leading up to and during theGames. During the 6 week consultation, local residebusinesses in the area will be asked for their views on the ‘inintroduction of a CPZ as well as their views on the proposedthe CPZ - which would be introduced if su
close in late August 2010. The e
Further extension to Zone N (Homerton)
Services have cons
Zone F review (Hoxton)
9.30 As part of the ongoing CPZ review programm
identify whether the restrictions we
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 68/69
Page 68 of 69 Annual-Report-200910
9.31 In conjunction with the review of Zone D which was held in 2residents and businesses in a wider ‘displacement’ area outsizone were also consulted on the proposed introduction ocontrols. As a result of this consultation, majority support was
from local residents in several roads in the Hackney CenParking Services are currently consulting with affected residethe design of
009, localde of thef parkingreceived
tral area.nts about
the new parking controls with implementation planned for September 2010.
lace, thein 2011.
play baysansactions for parking provision without having to use a pay
and display machines. This permits a reduction in spending on newpay and display machines whilst offering the customer more choiceand flexibility.
Pay and Display
Pay by Phone Trial
9.32 Having conducted an extensive investigation into the marketpCouncil intends to begin a trial of pay by phone technologyPay by Phone allows users of shared use bays and pay & disto make tr
8/8/2019 LB Hackney Annual Report 200910
http://slidepdf.com/reader/full/lb-hackney-annual-report-200910 69/69