Layout of Hospital

8/13/2019 Layout of Hospital

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LAYOUT STRATEGY FOR MANIPAL HOSPITALS

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LAYOUT STRATEGY FOR

HOSPITAL(MANIPAL).

OPERATIONS MANAGEMENT

PROJECT

SUBMITTED BY

DEEP JYOTI MANDAL

ENROLLMENT NO-13BSP0207

YASH GUPTA

ENROLLMENT NO-13BSP1133




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CURRENT SCENERIOS: ...................................................................................................................... 5

THEORY: ........................................................................................................................................... 6

ANALYSIS: .................................................................................................................................... 7

SHORTCOMINGS: .................................................................................................................... 8

RECOMENDATION: ........................................................................................................... 9

COST BENIFIT ANALYSIS: ........................................................................................ 10

CONCLUSION: .......................................................................................................... 11




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Our topic for the project is LAYOUT STRATEGY OF A

HOSPITAL.

We have chosen the hospital layout because hospital provide a

services to a large number of population and that’s need a proper

layout to accommodate those people. It was a great learning

experience to us and as LAYOUT STRATEGY itself is a very

important topic in our syllabus it also helped us in understanding the

topic a great deal in a practical way.




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DESIGN OF LAYOUT (PRESENT):




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CURRENT SCENERIOS:The flagship hospital under Manipal Health Enterprises is Manipal Hospital

Bangalore (MHB), set up in 1991, accredited with NABH and AAHRPP

comprises of 55 clinical departments and 11 centres of excellence, and is a

landmark healthcare destination of South India. Situated in the heart of the city,at HAL Airport Road, the hospital provides 600 beds and a team of highly

experienced and efficient doctors, nurses, technicians, paramedics and othersupport staff. The hospital is equipped with state-of-the-art world class facilities

and infrastructure such as 64 Slice CT Scan, PET Scan, Robot Assisted Surgery

etc that have provided millions of national and international patients with

exemplary tertiary level healthcare. The hospital also provides path breaking

medical care in niche fields like liver, kidney and bone marrow transplants

besides 55 other specialties. Highly regarded as tertiary care specialty referral

center in India, Manipal Hospital Bangalore is amongst the top 10 multi-specialty hospitals in India and has been ranked as the best hospital in the city

of Bangalore for a record eight consecutive years to date.

Manipal Hospital Bangalore has been ranked the Best Super specialty Hospital

in Bangalore by THE WEEK HANSA Research consecutively for the past eightyears and has also been ranked among the Best hospitals in India for

Cardiology, by THE WEEK - HANSA research 2011.




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THEORY:The objective of layout strategy is to develop an effective and efficient layout

that will meet any organization’s competitive requirements.

Things that should consider in a layout design:

Higher utilization of space, Equipment, People.

Improved flow of information.

Flexibility.

Easy access.

We took Manipal’s layout as our objective and considered above criteria’s

whether those are followed or not.




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ANALYSIS:Manipal is a large hospital or health care organization.

It has following facilities:

600 hundred beds.

Over 720 consultants.

Over 1700 well trained staff.

Over 43 specialities.

ICU units.

Operation theatres with well equipped machines and staffs for their

maintenance.

Around 5000 staffs including doctors and surgeons.

Multi speciality service under one roof.

Emergency unit in the same building but different entrance.

Layout is well designed for physically enabled person to travel within

hospital.

Easy access to reception/help desk.

24*7 High Tech ambulance service.

24*7 Pharmacy.

24*7 Blood Bank.

Valet parking which can accommodate around 350 cars and 400 two

wheeler.

The whole building has 6 lift running parallel each of which being

operate by an operator. So, in case of any emergency every floor has a lift

ready at to go up or down.

Their lift everyone can reach operation theatres or ICUs and WARDS

which are situated in both side of staircase and lifts.




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SHORTCOMINGS: Manipal Hospital has quite a few superlatives to its credit. Being rated as

the best multi-specialty hospital in Bangalore by THE WEEK magazine-

for the seventh time in a row-is one. Finding its name in a list of medical

marvels-like conducting 10 different surgeries on one person in seven

hours, believed to be the first of its kind in India-is another.

Manipal has its competitors like NARAYANA

HRUDALAYA,NIMHANS, APOLLO and FORTIS which also provide

all services and has better facilities. Success of these health care centres

can be a big challenge for Manipal.

Over next three years, Manipal is targeting revenue of 2,000 crore from

current 700 crore. From their 5000 beds altogether they are soon planning

to increase it to over 8,000 beds. Manipals current EBIDTA margin is

18%, in the next three year they are targeting between 23 to 25 percent.

*MANIPAL HOSPITAL ENTERPRISE’s REVENUE GROWTH.

PREFERENCE:

http://www.manipalhospitals.com/images/stories/rajen_padukone_interview.pdf







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RECOMENDATION:

Manipal has a big campus, but it has an option to improve its parking

area. As the parking area is way inside the campus and most of that area

is unused. People don’t like parking their vehicles there and walk all the

way to the hospital and which become hectic for patients. Manipal could

have brought the parking size down and compact and use that area for

some other constructive use.

Their emergency ward is congested which cannot accommodate many

people at a time which they can surely optimize by using the space they

use for keeping books in a store which part nobody visits.

Their canteen space is also not utilized well.

They can give much more emphasis on their WAITIG LINE

MANAGEMENT.




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COST BENIFIT ANALYSIS:

Fed up with its error-prone manual processes, Manipal Hospitals turned

to a Health Information System, increasing its revenue by about 20

percent.

Manipal had a manual data entry system which affected their revenues

negatively and customer waiting time was also more. So, Nandkishor

Dhomne, CIO, Manipal Health Enterprises decided to automate the

hospital's tardy processes with a Web-based health information system

(HIS). He zeroed in on Intersystem's TrakCare. With its clinical and

administrative modules it keeps a track of all the departments of the

hospital including registration, patient care coordinators, doctors,

laboratory, pharmacy, and billing.

Thanks to HIS, Manipal Hospital has seen a sharp increase of 15-20

percent in its revenue. "Nearly half of this comes from our ability to

better utilize the doctor's time and cater to more patients and the

remainder comes from plugging various sources of revenue

leakages," says Dhomne.

By keeping track of its inventory online and ensuring that the Quantity on

Hand (quantity of goods immediately available) was above re-order

levels, the hospital was able to serve the patients better and improve

satisfaction levels.

REFERENCE: http://www.cio.in/case-study/manipal-hospital-tightens-

operations-his#sthash.BIs16q98.omIIIsgN.dpuf

http://www.cio.in/case-study/manipal-hospital-tightens-operations-his#sthash.BIs16q98.omIIIsgN.dpuf









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CONCLUSION:

Manipal hospital has a competitive advantage of medical education and

workforce and it is a large hospital with large medical services.

To meet the growing global demands of caring for theincreasing number of patients with chronic conditions, we need to develop a

new approach to training.

The five basic competencies that they a facing are:

Patience centred care

Partnering

Quality improvement

Information and communication technology

Public health perspective

Documents

Layout of Hospital