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Laurie Fried Chief Sustainability Officer Chuck Hawley Vice President, Product Information 1

Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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Page 1: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Laurie FriedChief Sustainability Officer

Chuck HawleyVice President, Product Information

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Page 2: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Our Mission is to be the best supplier of boating-related products and Services that provide outstanding value to every Customer.

We are committed to providing the best possible customer experience, so That each and every Customer regards us as an outstanding company and rewards us with their business.

We will provide an open, supportive, challenging, team-oriented environment,Where our Associates can achieve job satisfaction, professional and personal Growth, and be compensated based on company and individual performance.

We will work to improve and protect marine habitats, reduce our impact on the environment, and promote boating.

We will achieve superior financial returns for the benefit of our Associates, Customers and Shareholders.

Page 3: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Sustainability Defined

• People• Planet• Prosperity

“Sustainable Development meets the needs of the present without compromising the ability of the future generations to meet their own needs.”

UN WCED (Brundtland Commission) Our Common Future 1987

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Page 4: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Sustainability Goals• Significantly Increase

Sustainability in our Operations

• Provide the Best Sustainability Options for our Customers

• Communicate our Sustainability Aspirations & Accomplishments

• Six Task Forces: – Waste– Energy– Green Building– Transportation

Efficiency– Green Products– Communications

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Page 5: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Significant Progress Towards Sustainability to Date

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Page 6: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Sustainability adds up to Significant Savings

-$70,000

-$530,000

• 2007-2009 spent about $530,000 less on utilities and fuel annually over 2007 baseline, or about 6% savings.

• A 13% reduction in our carbon footprint.

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Page 7: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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What do our Customers care about?

Page 8: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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Customer Survey

-40,000 randomly selected West Marine customers contacted via email

-Response: 1,148 completed surveys (2.9% response)

-70% Power, 25% Sail, 5% Other

Page 9: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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• 80% are extremely or very concerned about water pollution

• 82% are extremely or very concerned about healthy fish stocks

• 82% say it’s extremely or very important that products are safer for the user

What do our Customers care about?

Page 10: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Does West Marine support issues that are important to you?

I don't know70%

Yes22%

No1%

I don't care what West

Marine Supports

7%

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Page 11: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

The Problem:

Much of what we do is invisible to our customers.

Page 12: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

The Solution:Raise the visibility of our commitment to sustainability by tying our Company’s diverse initiatives together under a single, powerful identity.

Page 13: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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Welcome to our….

Page 14: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

By working together, we can help to create a sustainable future for our planet.

Page 15: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Through our BlueFuture initiatives, West Marine works to:

Page 16: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Through our BlueFuture initiatives, West Marine works to:

1. Reduce our impact on the environment

Page 17: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Through our BlueFuture initiatives, West Marine works to:1. Reduce our impact on the environment

2. Improve and protect marine habitats

Page 18: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Through our BlueFuture initiatives, West Marine works to:1. Reduce our impact on the environment2. Improve and protect marine habitats

3. Grow the sport and recreation of boating

Page 19: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

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Page 20: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

West Marine is committed to protecting our marine environment and to providing leadership for the marine industry in the development of environmentally preferable products. All West Marine Pure OceansBrand products are:– Environmentally preferable alternatives that are less toxic, less

environmentally persistent, less bio-accumulative, and which use the latest in sustainable technology

– No unnecessary ingredients or fillers. No testing performed on animals– Performance equal to or better than comparable products– All claims for green alternatives can be verified by third party agencies

using scientifically accepted, reputable methods – Affordable alternatives that offer fair value– Minimal packaging using recycled and/or recyclable materials

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Page 21: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Units

615,000

620,000

625,000

630,000

635,000

640,000

645,000

2008 2009 2010

Our Customers have chosen 1,897,504 Environmentally Preferable Products over traditional alternatives (2008-10) .

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Page 22: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

By choosing “greener” products our Customers have reduced the use of

Chemicals of Concern by 588,322 lbs.

Chemicals Of Concern

184,000

186,000

188,000

190,000

192,000

194,000

196,000

198,000

200,000

202,000

204,000

206,000

2008 2009 2010

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Page 23: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

95 Products

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Page 24: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

95 Products

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Page 25: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

95 Products

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Page 26: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

95 Products

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Page 27: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Green Product of the Year

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Page 28: Laurie Fried Chief Sustainability Officer Chuck Hawley Vice

Green Product of the Year

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