Lauren Wallace CV updated

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Curriculum Vitae

of

Lauren Wallace

CV-\Sales-Marketing\Lauren Wallace

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CURRICULUM VITAE

____________________________________________________PERSONAL INFORMATION

Name Lauren WallaceNationality South AfricanID Number 8204210049086Language English, Afrikaans Marital Status MarriedChildren 3Contact Number 083 6100 366Drivers License 08Health ExcellentEmail Address [email protected] Travelling, Rugby, Football, Pilates,

________________________________________________________________EDUCATION

1999 Std 9-10 (Parktown College)

Subjects Business EnglishAfrikaansSecretarial CateringComputers Business StudiesLaw

Education- TrainingMercuri Training Skills VBX PBX Negotiation Skills Hardware SkillsSchaffer Training Skills Lan infrastructureAvaya PBX Cisco Dell HPCollaborative Selling Commercial teaching overviewDifferentiated Conversations (new) Solution selling (new)Commercial teachingSales Workshop_______________________________________________________COMPUTER LITERACY

Impact ExcelWord E-MailInternet OracleAccess IBS SystemTapps GUILinux Open OfficeMandrake SharePoint- Hosted Exchange Gold Mine (CRM) RemedyWindows Microsoft Office,XP, 2000,2003,2008,2010Power Point Hosted CRM


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Hosted Exchange Oracle BillingSiebel

__________________________________________________________Personal Attributes

Hard Worker ReliableQuick Learner FocusedTeam Player Good Management SkillsKnowledgeable Analytical/ Systems thinkerStrategic Thinking Business Engagement/ Ability to engage and thinkAchievement Driven Good Time Management Highly Driven and Proactive Good Problem resolving skills

_________________________________________________________WORK EXPERIENCE

Current- 1 October 2013- Present

Key Account Client Manager for Enterprise - Internet Solutions- Division Of Dimension Data

o Client base of 8 clients’o Yearly target of R11 milliono Build long term relationships with key stakeholders (e.g.

CFO, CTO, CEO, IT Group Managers and decision makers/influences)

o Present products and strategies in front of my client and their board members

o Demonstrate breadth of knowledge in aligning IS capabilities to clients business and IT priorities, while being supported by a team of Product Specialists.

o Services provided, Cloud computing/security/Storage/backup, MPLS/Fibre/VSAT/wireless, Voice/hosted PABX/Telephony, Mail Protect/archiving, Internet access, Fax/Messaging.

o Understand customers key business drivers, objectives, buying criteria and decision making processes, focusing on driving sustainable solutions for my clients while maximizing IS market share within my base

o Ensuring that all solutions are priced competitively while conducting an annual trend analysis once a year. Savings is then pushed back into enhancing existing services or by adding new services

o Support and Manage various pre-sales teams (product/service/pricing specialists and Solution Architects), in order to meet objectives/requirements of both IS and the client

o Responsible together with Legal for the drafting of all contractual agreements and SLA's.

o Co-ordinating Boardroom presentations/workshops, which are line with my clients current strategy and long term objectives


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o Builds, monitors and manages sales pipelines to ensure continuous population, forecast accuracy, achievement of quota, and movement of near- and long-term opportunities

o Develop comprehensive plans that articulate the growth potential, contract life cycles, customers short and longer term strategies and external exhibitor’s e.g. regulatory changes, industry challenges/competitive landscape

Current clients consist of: BMW Group, Glaxo Smith Kline, Tradebridge, Zurich,AECI Group (includes AEL Mining) Stefanutti Stocks, Sandvik, Midas Group, Bidvest Group

1 October 2012- 31 September 2013

Strategic Account Manager- Internet Solutions- Division Of Dimension Data

o Responsible for Strategic accounts within Internet Solutionso Client base of 24 clients’o Yearly target of R12.5 milliono Deal directly with CIO’s, FD’s and Group IT Managers of

companieso Present products and strategies in front of client and their board

memberso Manage a portfolio which includes the various Verticals: Finance

(banks), Medical, Motor industry and Government to name a few.o Manage and co-ordinate all activities with regards to new

business growth and customer retention.o Effective communication of Internet Solutions services and

offerings.o Growing profitability year-on-year and selling the IS Value

proposition, products and services into these accounts.o Strategic clients with monthly billing ranging from 200k-2million +

monthlyo Take minutes of meetingso Creating and putting together responses to RFP’s/ RFQ’so Completing an ROI on a companyo Completing and putting together a full proposal of the proposed

solution for the client.o Strategizing with the client for the future where their company

wants to go and where we can assist themo Upselling and Cross selling in my current base


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1 January 2011- 31 September 2012

Corporate Account Manager- Internet Solutions- Division of Dimension Data

Responsible for a client base of approximately 45 accounts

Responsible for Individual Sales Revenue Target – sales order and billing.

Manage a portfolio which includes the various Verticals: Finance, Medical, Motor industry and Government to name a few.

Manage and co-ordinate all activities with regards to new business growth and customer retention.

Effective communication of Internet Solutions services and offerings.

Growing profitability year-on-year and selling the IS Value proposition, products and services into these accounts.

Account and Sales Administration e.g. proposals, forecasting, account plans

Build strong strategic relationships at a senior level up to Executive level within my customer base.

Provide complete and dedicated Customer Service.

Current sales Achievements

Current on 100% YTD 2015Made 210% YTD in 2014 and went on the incentive trip Made 150% YTD in 2013 and went on the incentive tripMade 168% YTD in 2012 and went on the incentive tripMade 128% YTD in 2011 in 6 months

1 April 2007- 15 December 2012

ISP Senior Account Manager- MWEB Business

Duties o Selling Portfolio of Networking Products, Services and Solutions ie MPLS, VPN and Hybrid Strategic Selling Solutions

o Selling Server Hosting Solutions as well as Backup, value adds across the board.

o Strong Technical Foundationo Up-selling and Cross-selling, activity in the market and

unique proposals and documentationo Target Market in SMME companies and Corporate Accountso Generate new business.o Maintain accurate forecast and activity lists/reports.o Achieve required sales target and over every month.o Up sell to existing client base.


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Skills and Competencies

o Ensure related administration processes are completed accurately and timorously.

o Ensure accurate and timeous formulation of proposals and enquiries.

o Client relationship buildingo Assist with building the business plan in line with

targets, planning time management and how to prioritize against tasks.

o Dealing day to day in a Corporate Industry.o Making sure that corporate clients are taken care of

and all their needs are met.

o Hardware and Software skills- ability to identify clients needs

o Customer focuso Attention to detail.o Strong people \ interpersonal skills.o Negotiation skillso Tact and diplomacy.o Drive, achievement, quality and customer service

oriented.o Ownership, able to take responsibility, troubleshoots

problems and proactively implements solutions.o Team orientated.o Ability to work under pressure.o Assertive with good communication skills.o Committed and approachableo Maintained team moraleo Created a positive environmento Help colleagues when unavailable or under o Pressureo Attended all training

Permanent Position

Reason for Leaving Growth

1 October 2006- 31 March 2007

ASP Account Manager- MWEB Business

Duties o Outbound and Inbound Sales,o Account Manager of corporate accountso Ecommerce Facilities o Liaising with clients telephonically and going out to see themo Facilitating communication with corporate clients and

maintaining a good relationship with them.o Troubleshooting o Assisting clients with domain registrations, emailing solutions,

internet access, leased cost routing, leased lines, creating websites, shopping baskets, check out, enabling online payments and purchases.

o Weekly and monthly reports on products sold, updating spreadsheets, recon of sales for month.


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o Managing of accounts for both small and big businesses. o Target of R150 000 per montho Creating own databaseo Dealing with banks- organising merchant account numbers

for merchants

Permanent Position

15 December 2005 – 31 September 2006

ZA Telecommunications

Sales Managero

Duties o Outbound and Inbound Sales,o Sales specialist for ZA Telecommunications o Liaising with clients telephonically and going out to see themo Facilitating communication with corporate clients and

maintaining a good relationship with them.o Troubleshooting o Assisting clients with domain registrations, emailing solutions,

internet access, leased cost routing, leased lines, VPN and web hosting.

o Creating call centre’s, setting each and every clients services up

o Weekly and monthly reports on products sold, updating spreadsheets, recon of sales for month.

o Checking clients usage and sending them a weekly usage graph,

o Managing of accounts for both small and big businesses. o Setting company’s marketing image up.o Training staff on products that need to be soldo Target of R300 000 per montho Creating own databaseo Creating domain registrations and all ADSL clients

1 May 2002 –15 December 2005

MWEB Business

Corporate Telesales Consultant

Duties Inbound Call centre agentAnswering of calls,

Sales specialist for MWEB Business Liaising with clients telephonically and via email or faxFacilitating communication with corporate clients and maintaining a


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good relationship with them.Troubleshooting

o Assisting clients with domain registrations, emailing solutions, internet access and web hosting. Services that best suite the clients needs

o Upgrading dial up users to a suitable business solutions product.

o Informing clients of new products o Processing orders in oracleo Weekly and monthly reports on products sold, updating

spreadsheets, recon of sales for month.o Checking all GUI contracts in the call center, to see whether

contracts been entered correctly, client being billed correctly, correct details have been entered into system and whether correct username and password has been created.

o Managing of accounts for both small and big businesses. o Able to create Webdesign for clients.

Permanent Position

Feb 2002-April 2002 Old Mutual

Telesales Agent

Duties

Reasons For Leaving

Cold Calling clients,Making appointments for Advisors to go and see them,Set target to reach every week,Updating list of clients with their details

Temporary Position

Oct 2001 – Dec 2001 Event Co Golfing

Golfing

Telesales

Duties Cold calling Directors at companies.Canvassing of golfers on course.Organising the golf event, prize giving for when they had finished.

Reason for leaving Temporary position

June 2001 – Sept 2001 Henred Fruehauf / Swift Engineering

Internal / External Sales (Workshop)o

Duties o Servicing existing clients.o Receiving faxes and emails for orders.o Telesales.o Invoicing.o Capturing of data.o Loading of new orders.


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o Making sure new jobs are going off correctly,o In charge of stock take once a month,o Identifying problem areas in company,o Creating of job worksheets for engineers.

Reason for leaving Retrenched April 2001 – May 2001 African Bank

Direct Marketing / Sales Representative (Home Loans)

Duties Telesales to corporate clientsScheduling appointments with clients to explain loan.Cold calling to new prospects

Reason for leaving Very disorganised / unprofessional environment

July 2000 – April 2001 The Outdoor Direct

Direct Marketing / Sales Representative

Duties Organised own leads.Cold calling to set up appointments.Personally visiting clients to sell products e.g. dinner sets, waterless cookware, linen etc.Travelled to different places in South Africa to sell products.

Reason for leaving Wanted a more stable salary, not just commission based, wanted to find stable environment.

April 2000 – June 2000 Database Distribution

Database Training / Telesales

Duties Data capturing.Calling clients in order to update database.Telesales to existing clients.

Reason for leaving Company liquidated

April 1998 – Jan 2000 Zorbas Greek Restaurant

Assistant Manageress

_______________________________________________PART-TIME WORK EXPERIENCE

1998 – 2001 Nemesis Design & Print

Admin / Office Work


Documents

Lauren Wallace CV updated