Emotional Intelligence

Laura K. Corey, SPHR of

E.K. Ward & Associates of the Southern Tier

Presented by:

AUGUST 2014

“Too much college….

too little kindergarten”

~ Daniel Goleman

Food for Thought

Food for Thought

“IQ gets you hired……

EQ gets you promoted”

~Dr. Richard Handley EQ University

Today’s Discussion

What is EQ What is the source

Does it really add value How can a leader strengthen in

this area

LeadershipConference

2014

Origins

Started with research by Robert Thorndike, circa 1937, David Wechsler, circa 1940 and Howard Gardner, circa 1983.

Daniel Goleman, in the 1990’s, brought it to more “mainstream” attention.

What is EQ Physically

1st Stimulus

2nd Understanding

Together = Meaning

PhysicallyA small structure in the limbic region

of the brain, the amygdala, is the center of your emotional mind. All

incoming sensory data (signs, sounds, smells sensations) pass

through the amygdala where they are instantly analyzed for their

emotional value. Every piece of data is infused by the amygdala with an

emotional charge.

PhysicallyThe amygdala is the seat of passion and

plays the role of sentry, scanning incidents for signs of trouble. Far quicker than the

rational mind, it charges into action without regard for the consequences. In an emotional emergency, the amygdala

proclaims a crisis, recruiting the rest of the brain to its urgent agenda, aka, Emotional

Highjacking.

Neocortex

The neocortex is the prefrontal lobes just behind the forehead. It works to control feelings in order to apprise situations and deal with them more effectively. It functions like a master strategist, planning and organizing

action toward a goal. Within moments of emotional triggers, the prefrontal lobes analyze possible actions and

alternatives.

Thus…..

When you hear a loud crash in the next room, it’s the amygdala that sends a jolt of fear through your

body. A moment later, the neocortex starts ticking off the

possibilities and what to do about them. The neocortex is capable of muffling emergency signals but it is slower and involves more circuitry.

Sommerville Study 40 year investigation of 450 boys from Sommerville, MA.

2/3 were from welfare families.

1/3 had IQ’s below 90.

The biggest difference of how well they did at work or in the rest of their lives was their ability to handle frustration, control emotions and get along with other people.

PhD Study

80 PhD’s in science underwent a battery of personality and IQ tests as well as interviews in the 1950’s as graduate students at Berkeley.

40 years later they were evaluated by science experts.

Results were that social and emotional abilities were four times more important than IQ in determining professional success and prestige.

Marshmallow Studies

At Stanford University, 4 year olds were asked to stay in a room alone with a marshmallow and wait for a researcher to return.

They were told if they could wait until the researcher came back before eating the marshmallow, they could have two.

Ten years later, researchers found the kids who were able to resist temptation had a total SAT score that was 210 points higher than those kids who were unable to wait.

Findings of a National SurveyWhat employers are looking for in entry level

workers: Listening and oral communications.

Adaptability and creative responses to setbacks and obstacles.

Personal management, confidence, motivation to work toward goals, a sense of wanting to develop one’s career and take pride in accomplishments.

Group and interpersonal effectiveness, cooperativeness and teamwork, skills at negotiating disagreements.

Effectiveness in the organization, wanting to make a contribution, leadership potential.

* Of desired traits, just one was academic: competence in reading, writing and math.

Key Facts Research has used extensive age and gender norms for creating accurate scores.

It has been cross-culturally normed and validated in more than a dozen countries.

It has excellent validity and reliability.

Compentencies

Intrapersonal Skills

Interpersonal Skills

A Framework of Emotional

CompetenciesSelf - Personal Competence

Other - Social Competence

Recognition

Self Awareness

Emotional self-awareness

Accurate self-awareness

Self-confidence

Social Awareness

Empathy

Service orientation

Organizational awareness

* Consortium for Research on Emotional Intelligence and Organizations

A Framework of Emotional Competencies (con’t)

Self - Personal Competence

Other - Social Competence

Regulation

Self-Management

Self-controlTrustworthinessConscientiousnessAchievement driveInitiative

Relationship Management

Developing othersInfluenceCommunicationConflict managementLeadershipChange catalystBuilding bondsTeamwork & collaboration* Consortium for Research on Emotional Intelligence and

Organizations

EQ CompetenciesSelf-Awareness

Can I accurately identify my own emotions and

tendencies as they happen?

Social Awareness

Can I accurately identify your emotions

and tendencies as I interact with you or a

group?Self-Management

Can I manage my emotions and behavior to a positive outcome?

Relationship Management

Can I manage the interaction I have with others constructively

and to a positive outcome?

EQ Compentencies (con’t)

Intrapersonal

Interpersonal

Adaptability

Stress Management

General Mood

Adaptability

Reality Testing

Flexibility

Problem Solving

Stress Management

Stress Tolerance

Impulse Control

General Mood

Optimism

Happiness

VOTE (show of hands)

Who are more emotionally intelligent?

Men

Women

Equally intelligent

Overall…EQUAL!

Sub-component Female Male

Self Regard 97 102

Interpersonal Relationships

101 97

Social Responsibility 102 96

Empathy 103 94

Stress Tolerance 97 104

Better Leaders?

Men

Women

Equal Competent

Women…..maybeWomen have a different leadership style than men.

A multi-year, global study of leadership qualities of men and women shows that women executives demonstrate more empathy, collaboration, better listening skills and a more inclusive style of leadership.

Female leaders are interested in reaching the right decision, not necessarily confirming their initial belief.

The female view is that when they strengthen others, they strengthen themselves.

Men Leaders…..

Tend to not necessarily convince people to agree with them so much as pushing for their point of view.

Men have the ability to sense the feelings then tune out distress to stay calm and solve issues.

Men also tend to be good at systems thinking.Taken from “Women vs. Men: Which make better leaders”

by Steve Bates, Managing Editor of HR News

What EI Means

“…the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”

~ Daniel Goleman

Emotional Intelligence?

Intelligent about Emotions

Social Radar

Key EI Competencies

Self awareness

Self regulation

EIbased Leader

Motivation

Empathy

Social skills

Proven EI Impact “What you learned in school just provides the threshold competence; you need it to get in the field, but it does not make you a star. It’s the emotional intelligence abilities that matter more for superior performance”

~Lyle Spencer, Jr.

co-founder Hay/McBer Consulting

Executives

Research by the Center for Creative Leadership has found that the primary causes of derailment in executives involve deficits in emotional competence. The 3 primary ones are: difficulty in handling change; not being able to work well in a team and poor interpersonal relations.

Top LevelAn analysis of more than 300 top-level executives from 15 global companies

showed that 6 emotional competencies distinguished stars from the average:

Self-confidenceInfluenceLeadership

Team leadershipAchievement driveOrganization

awareness

Emotional Intelligence

is the single most

important factor

determining

leadership

effectiveness and

performance

IQ

TechnicalSkill

ManagementPrinciples

IQ

TechnicalSkill

ManagementPrinciples

EIGreater return delivered

when EI is added

* Hay/McBer research

Add EI To Your Tool Box

Get a coach/shadow to get direct feedback.

Establish a confidant at the office to share observations.

Assess your style with your peers, superiors and subordinates.

Get help conducting an assessment.

Ask yourself some key questions.

It Can Be Developed

The Wisdom Question!

What is the value to me to change?

What impact will this have on me?

What is the payoff for me/company?

Simple Techniques for Increasing Emotional

CompetenceTake time every day to appreciate

what’s right in the world and in your life.

Purposeful gratitude reduces the amount of damaging stress hormones in your body

Adopt a habit of appreciation

Increase your feeling word vocabulary

Try to get more accurate in naming and expressing your feelings…it will help you to know yourself and connect better to others

Try…..

Emotional Awareness1. Know Yourself

Build emotional literacy

Recognize patterns

Name and communicate emotions

Understand the way emotion and cognition relate

Recognize your own patterns

Identify your own needs

Emotional Management

Evaluate and re-choose

Apply consequential thinking

Engage intrinsic motivation

Increase optimism

Reshape your patterns

Set priorities

Make choices

2.Choose Yourself

Emotional Self-Direction

3.Give Yourself

Create empathy

Commit to noble goals

Commit to the larger world

Participate in service

Be your own best friend

Think of the advice you give a dear friend in a difficult time…and take that advice yourself!

REMEMBER TO…..

REMEMBER YOUR HEART…..

Listen with your heartSincere listening creates an emotional connection that has positive physical, mental and emotional benefits for the speaker and the listener. When you are completely attentiveto what someone else is saying, your blood pressure drops.

USE YOUR RADAR…..Notice where and when you feel

different Feelings.

Emotions are a source of information and paying attention to what you feel in your body is a good way to access that information.

If you don’t know why you feel certain feelings, asking your body, e.g., “Why do I feel a pain in my neck?” or “What’s this shoulder ache about?

Smile more.

Scientists have identified that different facial expressions have corresponding feelings associated with the. If you want to feel better, turn on a smile and wait for good feelings to come along.

www.eqtoday.com, Kate Cannon

BE HAPPY!!!!!

Thank you for your time today!