Laura Hill8950 West Duck Lake Dr. Garden City, ID 83714 Telephone: 208-376-7439 llhill@fs.fed.us

Possesses Active Top Secret (TS/SBI) clearanceVACANCY ANNOUNCEMENT NUMBER: TBDPOSITION TITLE: DEPARTMENT: USDA Forest ServiceDESIRED JOB LOCATION(S): Boise, IdahoLOWEST ACCEPTABLE GRADE: GS-0301-15U.S. CITIZEN: YesVETERANS’ PREFERENCE: Yes REINSTATEMENT ELIGIBILITY: NASTATUS CANDIDATE: HIGHEST CIVILIAN FEDERAL GRADE HELD: Acting GS 15 for the USDA Forest Service CIOCONTACT CURRENT EMPLOYER: Yes

OBJECTIVE:

PERSONAL PROFILE AND SUMMARY OF QUALIFICATIONSLieutenant Colonel, United States Army (Retired) with 33+ years’ Senior IT Program Manager experience in business, government and military positions of authority. Highly skilled in providing leadership, oversight, and direction in nation-wide or state-wide public safety telecommunications programs to law enforcement officials, firefighters, EMS professionals, or other public safety and emergency management officials. Expertise in IT strategic planning and telecommunications. Experienced Cisco Systems government service support manager. Experienced Information Technology professional with a Broad knowledge and deep understanding of multiple IT functions, including Resource Information Management, Enterprise Architecture, IT Strategy and Governance, Systems Integration and Application Development, IT Service Delivery, IT infrastructure, IT financials, Logistics Support, HF/VHF Radio Theory/Deployment, strategic planning and consultative services. Exemplary leadership abilities. Skilled in providing systems engineering, implementation, operations and maintenance of expansive worldwide networks. Knowledgeable in information assurance (IA)/cyber security. Proficiency in providing consultative/technical support services for high level security, implement effective firewalls and protecting against intrusion. Ability to manage Fire IT support services, along with radio support operations, and nationwide warehouse (cache) equipment and supply operations, including design, configuration, implementation, security, operations, maintenance and support of enterprise networks and management systems. Expertise in providing IT emergency response communications planning and support. Competency advising and supporting users through the complete acquisition management lifecycle providing a range of complex project management, technical writing and review skills, procurement activities, follow on testing, implementation and integration into complex operating environments .

CORE SKILLS: Series Capabilities Enterprise IT Services Network Management Hardware And Software

Applications IT/Radio Systems

Integration/Security Strategic Planning

Resource Management Human Resources Management of Resources Logistics Personnel Management Contracts Financial Management Program Management

Project Management Leadership Skills Performance Management Contingency Operations Crisis Action Planning Research and Analysis National Security Planning

Providing expert technical advice and guidance to senior leadership on appropriate application of technology to meet current and future mission requirements.

Advising on maturity and viability of emerging IT solutions to include recommendations. Development and implementation of IT capabilities and policy. Performing oversight roles within the planning implementing, monitoring, and assessing programs. Applying project management techniques and analytical processes to the planning, design, and implementation of new and improved

systems. Reviewing application of IT solutions including technological cost estimates. Possess executive-level experience in information technology program management; Developing and executing long-range strategies and plans for management of IT resources Overseeing and leading the implementation of solutions for modern, reliable and secure operation IT services. STRENGTHS: Attention to Detail Customer Service Oral Communication Problem Solving Leader, trainer, and team builder with extensive operational and administration experience, as well as, outstanding management,

analytical and technical acumen Committed to fostering a cohesive and productive workplace environment Excellent interpersonal relations/oral and written communication skills Versatility, adaptability, and willingness to tackle new responsibilities and multiple tasks; self-starter, assertive, positive “can do”

attitude, and team player Personally committed to the highest ethical standards Proven history of achieving the highest levels of performance and productivity Expert ability to perform work related to developing and maintaining relationships with stakeholders in various levels of government, private

industry, and federal, state, and local agencies/organizations Demonstrated ability to prioritize workloads and meet goals and deadlines Expert ability to mentor new employees Expert ability to submit all required reports in a timely manner in an environment of frequent change and unexpected events Expert ability to develop and deliver training Resilient, Strong enterprising spirit and character, Innovative thinker, Resourceful Expert ability to provide technical direction and guidance to assigned team members

PROFESSIONAL WORK EXPERIENCE

Oct 2015-Present Acting Assistant Director Strategic Planning, Information Management, and Architecture (SPIMA)Supervisor: Doug Nash, 703 605-4600, Full-time, $ $119,000 Usd Per Year, 40+ Hrs. /Wk

Responsible for integrating business strategy with technology capabilities, creates and manages the FS Business Information Resources (IR) portfolio; authority on IR acquisition management and governance in collaboration with UDSA OCIO and FS business community; provides leadership for and

coordinates the Information Management of other providers; defines and maintains the interrelationships among business process, information, application and supporting infrastructure architectures. Also serves as strategic planner for identifying new IR capabilities and integration of those capabilities into the existing FS enterprise support environment. Provides consultative assessments, advice and guidance including interpretations, recommendations or decisions, regarding I&T programs or policies to senior Washington executive leadership. Responsible for overseeing and managing an FS Information Resource Budget over 250M. Provides direct supervision to 27 employees and three GS-14 Supervisors.

SELECTED ACCOMPLISHMENTS:

Designed a national FAC P PM strategic plan and training program for all FS employees, requiring this training, to comply with new Federal IT Procurement Mandates.

Developed new performance metrics, governance standards and implementation guidance for the Federal Information Technology Acquisition Reform Act (FITARA), and related information technology (IT) management and procurement practices.

Provided strategic, tactical and policy/advice/direction to executive FS Business Leadership, Assistant Directors, Resource Information Managers, and staff, engaged in FY17 Information Resource Budget vetting and approval activities and associated meetings.

2011-Oct 2015 Strategic Planner IT, FAMSupervisor: Dan Olsen, 202 205-1410, Full-Time, $111784 Usd Per Year, 40+ Hrs. /Wk

Responsible for providing national program support, strategic vision and planning regarding all Fire and Aviation Information &Technology (I&T) efforts to include interagency I&T coordination, new technologies integration planning, realignment activities for improving the effectiveness and efficiency of I&T support, financial planning, conducting research, studies and analysis of I&T issues or new program requirements. Performed work related to developing and maintaining relationships with stakeholders in various levels of government, private industry, research, and academic institutions to communicate, exchange information and create partnerships in support of program mission and related I&T support activities.

Provide consultative assessments, advice and guidance including interpretations, recommendations or decisions, regarding I&T programs or policies to senior Washington executive leadership.

Spearheaded the creation of a wild land fire information and technology (I&T) governance structure (e.g. interagency charter, SOP, etc.) to provide a means for interagency leadership to monitor and provide direction regarding all fire I&T investments and programs, to ensure that business requirements are supported in the most economical and efficient manner possible.

Oversee development of a five year Fire I&T Strategic plan that aligns with FAM fire business needs as well as the needs of our interagency partners, to meet growing customer support demands for new technologies while simultaneously reducing the costs associated with doing I&T business by leveraging more efficient and cost effective technologies (e.g. Cloud Computing capabilities, shared services, etc.).

Manage testing and creation of a governance structure regarding the use of mobile devices (e.g. IPADs) in support of incident operations. Extensive testing in partnership with the FS CIO with incident support personnel during the FY2012 fire season resulted in documented business requirements for the FS CIO to add to their mobile digital governance policy and significantly enhanced mobile IT capabilities supporting aviation operations and incident response and management teams.

Provide technical assistance to FS USDA OCIO Radio Support Project Team, in efforts to standardize and upgrade existing remote support site capabilities and services including development and implementation of a web-enabled national radio coverage database system, combined with enhanced radio frequency management automated toolsets.

SELECTED ACCOMPLISHMENTS:

Oversee development of a new USDA sponsored virtual Innovation Lab capability, to enable users to “fail fast’ “fail often” in a low cost, secure government sponsored development and testing environment.

Program lead for a 6 year plus project to address interagency IT collaboration issues affecting National Dispatching and Service First Offices resulting in adoption and creation of a firenet.gov secure collaboration website capability.

Technical writer and Subject Matter Expert for interagency next generation Computer Aided Fire Dispatch Capability Request for Proposal (RFP) effort to address legacy system support issues impacting nationwide incident dispatching operations.

Manage procurement and testing of new mobile satellite capabilities (ViaSAT) with active FY2012 fire support teams, in an effort to address growing customer needs for real time data resources at an incident location, while simultaneously reducing operational costs for these types of technologies through standards based contract vehicles.

SELECTED ACCOMPLISHMENTS:

Authored publication of new Fire I&T technologies activities supporting interagency Wild land Fire and Incident operations in popular trade journals to include Wild land Fire Management Today; http://wildfiremagazine.org/article/it-part-4-virtual-situation-awareness-tools/.

Lead effort to address recent OMB and NARA records keeping mandates regarding the use of public email resources for government business purposes by incident support teams, who are either Fed Government temporary hires, or state/local partners. Results of those reengineering and supporting policy efforts have brought USDA FS into compliance with those mandates.

2009-2011Branch Chief, USFS, Fire and Aviation Management ITSupervisor: Richard Kvale (Retired), Full-Time, $98,633 Usd Per Year, 40+ Hrs. /Wk

Responsible for supervising a branch of 29 critical wild land fire government program support personnel and associated contractors, responsible for maintaining an extensive and complex portfolio of Information Systems that are used by a myriad of government entities to include both Federal and State agencies, as well as support contract entities. Scope of duties included: coordinating all application support activities prior to the ignition of wild land fires, in response to fires, and other disaster management activities on 197 million acres of National Forest lands and State and private lands.

Provided interagency support and technical assistance to State and Private agencies as needed. Aligned, implemented and managed USDA Forest Service’s OCIO Capital Planning and Investment Control (CPIC) program by providing coaching and mentoring to assigned FAM IT investment owners, designated Business Program/Project Managers, and IT Program/Project Managers regarding IT investment planning activities.

SELECTED ACCOMPLISHMENTS:

Spearheaded actions, to obtain buy-in and funding from USDA Forest Service leadership, for establishment of alternate site data processing capabilities, in an effort to meet mandated CIO Security and Continuity of Operations requirements.

Successfully led effort to complete mandatory security accreditation and control testing involving seven major fire application programs. First in FS to finish process, which resulted in GREEN OMB scorecard ratings and recognition by USDA.

Principal IRM advisor to the Director, Fire and Aviation Management (FAM), tasked with development and implementation of an FAM IT/IM strategic planning process, including analyzing information technology requirements and capabilities; planning for future enterprise architectural design and serving as the customer's contact point for the Director, FAM regarding all related Wild land Fire Information Technology matters.

2008-2009Enterprise IT Infrastructure Manager, State of Idaho CIO Office Supervisor: Greg Zickau, 208 322-1841, Full-Time, $70,000 Usd Per Year, 40+ Hrs. /Wk

Responsible for improving the State’s telecommunications capabilities, including planning, maintaining, and coordinating services and equipment that comprise Idaho State government’s Wide Area Network. Also responsible for supervising the performance of five assigned engineering support team members and serving as Deputy CIO, filling in for CIO as needed.

In partnership with the Department of Education, designed and obtained contractual support for a state of the art virtual communications support network for the State of Idaho.

SELECTED ACCOMPLISHMENTS:

As co-administrator for the State’s primary network (IDANET), streamlined a cumbersome engineering support process while simultaneously worked with the Acquisition Office to procure a new commercial services contract to upgrade an aging, somewhat degraded state network backbone infrastructure.

Assisted the State of Idaho in development and successful implementation of a Statewide Communication Interoperability plan, addressing public safety/emergency communications needs, resulting in the development and deployment of a fully interoperable and coordinated emergency response capability serving Local, Regional, State, Federal, Tribal, and private sector entities.

Cisco Systems11/2006 – 07/2008Herndon, VASalary: $139,600/ year plus 25% bonus40 hours/weekSupervisor: Don Neault, (703) 484-5814 Senior Technical Services/Delivery Manager

OVERVIEW: Provided senior technical, customer service and sales program management for Cisco Global Government Services & Support, Advanced Services (GGSG-AS). Directed all client network services and systems administration for Federal Bureau of Investigation (FBI) and National Geospatial-Intelligence Agency (NGA) enterprise network architectures.

Managed a $52 million, 5 year IT Advanced Services Support contract for engineering services to the Federal Bureau of Investigation (FBI); a $5 million IT engineering Advanced Services contract in support of the National Geospatial Agency (NGA) and a $4 million Engineering Services support subcontract.

PROGRAM MANAGEMENT: Oversaw all Cisco IT support functions including information security, hardware, software applications development and Local Area Network, Wide Area Network services including all related video, voice and data telecommunications, Data Center, Help Desk, internet/intranet operations and development; applications development; and Enterprise Architecture.

Oversaw performance of FBI\NGA team members, project management, customer satisfaction, contract management, P&L responsibilities, new business development, and improving overall delivery assurance operations. Evaluate system upgrade requirements, recommending effective, innovative solutions based on Intelligence Community Information Technology policies.

SELECTED ACCOMPLISHMENTS:

STAKEHOLDER LIAISON: In partnership with the Cisco Government Affairs Office, conducted a series of IPICS briefings and demonstrations, resulting in six U.S. senators, led by Senator Sununu, writing a compelling letter to DHS, Commerce and the FCC - led to the NTIA , FCC, and the Senate making changes in communication policies to include IP based solutions.

SYSTEMS DESIGN: As lead program manager for GGSG-AS Global Smart delivery project for Software Strategy and Support, created a major Cisco Program to include: creation of business delivery processes, detailed letters of instruction and policies, pilot programs, business metrics, training Video On Demand (VoD) and sharing of lessons learned with the Global Support Program and other Cisco Theaters of Operations.

PROCESS IMPROVEMENT: Spearheaded the transformation a faltering AS services engagement and built it into a multi-year, multi-million dollar partnership with the FBI will assist the Bureau in meeting both their daily and congressionally mandated communication requirements.

INFORMATION SECURITY/ASSURANCE: As Subject Matter Expert for emergency IT communications hardware and software support, coordinated and participated in numerous briefings and demonstrations on Cisco’s emergency software system (IP Interoperability Solutions, IPICS) to members of Congress, resulting in the Senate recently passing IP friendly legislation that included authorization for Federal Grant monies to be used for IP based open standards interoperability solutions.

Cisco Systems11/2004 – 11/2006Herndon, VASalary: $115,000/ year 40 hours/weekSupervisor: Paige Atkins Service & Support Manager

OVERVIEW: Provided comprehensive, effective and customized Information Technology support services to government customers. Responsible for providing technical insight, guidance and advisory services concerning Presidential Communications support for the Executive Office of the President, National Security Council, Department of Homeland Security, and White House Communications Agency. Awarded Cisco “Top Area SSM” at FY05 Global Sales meeting and Advanced Services 2006 Cross Functional Collaboration Award winner.

PROGRAM MANAGEMENT: Provided technical and functional direction for federal client Information Technology (IT) programs, assessing business requirements and converting them into IT solutions. Determined logical, scaleable next-step processes and researched advanced Cisco technology to develop cost-effective and reliable solutions to increase mission-critical network system productivity, security and scalability.

SYSTEMS DESIGN: Worked closely with Cisco engineers and client technical teams to define new systems objectives, developed overall technical requirements, specifications, and integration methodologies, and secured sources for systems hardware/software components.

INFORMATION ASSURANCE: Provided briefings and technical solutions to both customer and Cisco engineering team supporting a classified program for the OSD Continuity of Communications Working Group. Developed and implemented multiple Continuance of Operations Plans (COOP) for classified and unclassified global voice/data networks. Facilitated immediate and effective technical problem-resolution ensuring minimal disruption to mission-critical networks

PROCESS IMPROVEMENT: Assessed client mission requirements and business needs, recommended upgrades and implemented IT solutions. Supported federal network services/administration programs from implementation through retirement. Performed short and long term IT projections, using military

standard IT and utilization models, in order to meet changing mission requirements. Evaluated technical studies to ensure seamless and scalable systems upgrade and integration.

NETWORK ARCHITECTURE: Provided client proposals, design, maintenance and upgrades of telecommunications and internetworking technologies, including Service Oriented Architectures (SOA) and Enterprise Architectures. Developed comprehensive technology roadmaps integrating clients’ tactical and strategic business goals with current and emerging technologies regarding voice/data enterprise network systems.

CLIENT RELATIONS: Fostered and maintained positive business relationships with all customers by providing past customer experiences\technical insights and coordinating timely Cisco customer IT support team efforts. Chaired development/implementation meetings with technical and non-technical staff and presented progress reports to senior management, outlining project successes as well as providing solutions to integration or implementation problems.

Defense Information Systems Agency (DISA)11/2003 – 11/2004Arlington, VASalary: $85,000/ year 40 hours/weekSupervisor: Cindy Moran, (703) 295-0591 Deputy, Global Data Network Services

OVERVIEW: Managed all Data Network Services for DISA supporting the Executive Branch, DoD support Agencies and Combatant Commanders. Directing the operation and maintenance of all Data Network Services supporting the President, Vice President, White House Offices, support Agencies and Combatant Commanders Worldwide. Supervise a 95 person staff and a 55M annual operating budget.

IT PROGRAM MANAGEMENT: Perform cost/benefit and business needs analysis activities for DISA systems and applications under development, including risk assessment, network requirements, security-operating procedures, security plans, systems test and evaluation, contingency planning and certification documentation. Directed the planning, direction, and coordination of entire project lifecycle including systems testing and development, systems migration, disaster recovery, security, data storage and retrieval, records management, technical support systems and user training.

NETWORK SERVICES MANAGEMENT: Directed controlled penetration testing on LAN clients, looking for excessive shares, unused accounts, weak passwords, script exploits, missing service packs, data asset auditing documenting all findings and implement a fix for all security violations. Oversaw configuration of comprehensive, real-time data replication and global clustering of email, file servers and critical applications providing crucial components to DISA Continuity of Operations Plan (COOP).

INFORMATION ASSURANCE: Ensured the availability, integrity, identification, authentication, confidentiality, and non-repudiation of friendly information and information systems while denying adversaries access to the same information/ information systems. Monitored Computer Network Defense (CND) to protect, analyze, detect and respond to unauthorized activity within DoD information systems and computer networks.

LEADERSHIP: Hired, trained and supervised team of 95 military, civilian and contractor personnel. Assigned technical and project leadership tasks based upon selective consideration of the difficulty, requirements of assignments and team member capabilities. Facilitated in-house training on new systems, securing vendor training representatives and internal staff as needed to fulfill training objectives.

Performed counseling to improve employee performance through focused assessment of problem areas and positive re-enforcement of abilities. Supported EEO policies through example-based leadership to ensure unbiased and fair management. Initiated supervisory and non-supervisory personnel recruitment actions, interviewed potential applicants, and made selections, promotions and reassignments.

White House Communications Agency01/2002 – 11/2003Washington, DCSalary: $85,000/ year 40 hours/weekSupervisor: Michael McDonald, (703) 955-1614Commander, Washington Area Communications Command, LTC

OVERVIEW: Directed military and civilian unit responsible for operating and maintaining all voice and data communications systems supporting the President, Vice President, First Lady, National Security Advisor, Secret Service and White House offices. Oversaw network services, technical support, systems design and network administration components of multi-platform, national security-critical telecommunications and computer infrastructure.

LEADERSHIP: Supervised, trained and evaluated 235-person military staff, 6 Information technology supervisors, 70 contactors and 20 government civilians. Assessed unit developmental needs and provided training opportunities to maximize the staff’s capabilities and contributions in achieving mission-critical organizational goals.

BUDGET/FINANCE: Managed $12 million annual operating budget. Played critical business needs identification and technical costs evaluation role in the acquisition of $326 million from DoD to fund Presidential Communications Support “Pioneer Project” Modernization Plan. Managed and streamlined all IT resource acquisitions, allocation, and vendor alliances and negotiated, closed, and monitored performance of service provider contracts. Effectively developed, planned and managed strategic directions consistent with White house communications needs to achieve program progress within the constraints of allocated resources.

IT PROGRAM MANAGEMENT: Researched technologies, selected vendors, planned network infrastructure and implemented an unprecedented modernization plan, Secure Voice Over Internet Protocol (VoIP) system. In coordination with Intelligence community, established first ever Secure Head of State VoIP network. Determined logical, scaleable next-step processes and continually researched advanced technology to develop cost-effective, stable, and reliable solutions to increase voice/data systems efficiency accuracy and productivity.

NETWORK ADMINISTRATION: Directed successful troubleshooting effort to rapidly, securely and correctly repair all IT system malfunctions following the sudden, catastrophic failure of the White House’s Secure Voice Network. Ensured proper installation, configuration, testing, security, and maintenance of all network system components. Ensure network security and backup, analyzing systems and implementing clustering, multiple links, and complete immediate data and applications recovery precautions.

STAKEHOLDER LIAISON: Fostered and maintained long-term business relationships with Senior Staff members, the National Security Council’s Situation Room, information technology staff for Heads of State, and the Defense Information Systems Agency. Wrote and presented briefings and reports for senior IT, Intelligence and Executive Branch management, presenting highly-technical and classified network systems data clearly and succinctly.

Defense Threat Reduction Agency06/1999 – 12/2001Fort Belvoir, VASalary: $80,000/ year 40 hours/weekSupervisor: Mike Evenson, SESChief, Operations Center, DTRAOVERVIEW: Managed all daily operational and IT systems activities of the 24-hour Defense Threat Reduction Agency (DTRA) Operations Center. Monitored, coordinated, and improved DoD technical capabilities to respond to worldwide Weapons of Mass Destruction (WMD) incidents. Served as DTRA subject matter expert on command-control and information management. Supervised, trained and evaluated 36 military and nine contract personnel. Managed $1.5 million budget.

IT PROGRAM MANAGEMENT: Led operational and IT systems makeover of the agency following the September 11 terrorist attacks, which transformed DTRA from “a boutique agency with specialized technical skills to a full blown super store of combat support.” IT Program manager for DTRA nuclear emergency response, modeling and simulation, and treaty mission operations center into one centralized facility.

Directed planning, implementation, re-engineering and monitoring phases for new state-of-the-art operations center designed to incorporate the most robust, secure and communications and information processing architecture available.

SYSTEMS DESIGN: Quickly established a successful Crisis Action Team (CAT) facility within hours of the September 11 attacks, fully automated with information processing equipment and direct access to critical databases and websites. Defined new and existing systems scope and objectives, developed overall functional and technical requirements, specifications, and integration methodologies, evaluated and recommended sources for systems components, and ensured seamless implementation of applications, hardware, and networks.

NETWORK SERVICES: Provided integral Network Services and Systems Administration services for Agency Information Technology support to the Salt Lake City Olympics. Established full C4I connectivity with venue sites, the Olympic Command Center, and the DoD military operations center. Commended by FBI Director for adding vital security capability to the Olympic Games.

Directed all technical components of agency Y2K compliance Upgrade effort, resulting in 100% success. Coordinated team of Systems Analysts in performing risk analysis on all DTRA classified and unclassified local and wide area networks. Directed remote and local backup of data and facilitated hardware and software upgrades to eliminate system downtime or data deterioration.

GLOBAL WAN ARCHITECTURE: Researched IT vendors and procured a deployable communications support package for the Agency’s Consequence Management Advisory Team that allowed establishment of a local area network anywhere in the world with full, secure connectivity to the operations center.

CUSTOMER SUPPORT: Through proactive planning, ensured effective information flows between Washington Military District’s command center and DTRA subject matter experts during the Presidential Inaugural. Communicated regularly with non-technical staff to ensure proper understanding of computer hardware and software processes and procedures.

U.S. Army06/1982 – 06/1999Various duty stationsSalary: $35,000-75,000/ year 40 hours/weekSupervisor: Names Provided Upon Request

Personnel/Signals/IT Systems Specialist

OVERVIEW: Initially commissioned as Second Lieutenant following successful completion of ROTC, Served in increasingly responsible positions as IT Specialist, Telecommunications Specialist, Trainer, Administrative Officer, Brigade Officer, Signal Officer, Operations Officer and Brigade Adjutant.

Served on multiple domestic military units in and deployed internationally to provide leadership, technical expertise and IT/Telecommunications program management for forward-deployed units of major conflicts. Administered budgets of up to $5 million.

SYSTEMS DESIGN: Planned, managed, and monitored the installation, operation, and maintenance of communication systems, to include LANs, WANs, e-mail, MSE, FM, HF, Tactical Satellite, analog and secure phone capabilities.

Directed installation of new LAN in Division Support Command (DISCOM) headquarters, involving the wiring of 65 offices and the networking of 35 computer systems. Engineered, installed and maintained DISCOM’s tactical e-mail network.

Provided communications planning, management and support of over 30 deployed communications support teams located throughout Latin and South America.

POGRAM MANAGEMENT: Led the engineering of tactical command and control communication support for the Corps Commander and 16 major subordinate commands. Designed and installed local area network that has become the standard for the 22nd Signal Brigade. Interfaced battlefield communications systems with allied, adjacent, higher, and joint headquarters.

Coordinated operations, planning, design, engineering, and maintenance of the Fort Leavenworth post-wide computer network, e-mail system, and network cabling infrastructure.

TECHNICAL LIAISON: Served as primary technical advisor to DISCOM Commander and subordinate commanders on telecommunications and computer equipment capabilities, limitations, and employment in a forward deployed armored division.

Provided efficient and accurate mission analysis, feedback and support for the Combined Arms Center, garrison activities, tenant units, contingency operations, and simulation exercises.

PROCESS IMPROVEMENT: Designed and implemented an automated tracking system for a large volume of suspensed actions that improved the quality and timeliness of assignments.

LEADERSHIP: Trained, supervised and evaluated up to 1,850 military personnel. Directed personnel readiness and administrative support systems for commander, soldiers, and families of three battalions and brigade headquarters located in three military communities.

HUMAN RESOURCE MANAGEMENT: Drafted policies, established standards, and developed automated tools for personnel management in the brigade. Greatly improved administrative process for awards, promotions and job classifications of subordinates by improving coordination with unit commanders and eliminating distribution bottlenecks. Wrote training plan for major voice/data upgrade in the Southern Commands theater of operations.

COMPUTER INFORMATION TECHNOLOGY SKILLS

Proficient in use of most major computer systems, information systems, spreadsheet applications, graphic and presentation applications, and word processing applications

HONORS, AWARDS AND SPECIAL ACHIEVEMENTS

Chief of Staff, Office of the White House, Letter of Recognition Executive Director, American Red Cross, Letter of Appreciation DISA Letter of Recognition for exemplary organizational and client IT services Appointed Board Member to the Advisory Committee on the Readjustment of Veterans for the Department of Veterans Affairs. USDA Forest Service:

o Numerous Performance Awards during the period 2009-2015. Cisco Systems:

o Cisco Delivery Manager, Connected Team Award, National Programs, FBI, 2007o Cisco Advanced Services Top Area Support Manager of the Year, 2005o Cisco Government Services and Support Manager of the Year, 2004

Military awards:o “...top 1% of the officers in the US Army…can do anything…boundless energy…natural leader…clearly the best of the best...”

(from official Evaluations).o Legion of Merit—2004o Joint Service Achievement Medal, 2003o Presidential Service Certificate, 2003o Defense Meritorious Service Medal, 2001o Joint Service Commendation Medal, 2000o Meritorious Service Medal, 1999, 1990o Army Achievement Medal, 1998, 1994, 1993,

1992, 1985, 1984o Army Commendation Medal, 1997, 1993, 1990,

1987o Meritorious Service Medal, 1996, 1990

o Fort Gordon Boss of the Year Award, 1989o Distinguished Graduate, Signal Officers

Advanced Course, Fort Gordon, GA, 1987o Distinguished Graduate, NBC Training Course,

Ansbach, Germany, 1984o Honor Graduate, Communications Electronics

Staff Course, Fort Sill, OK, 1983o Honor Graduate, Signal Officer Basic Course,

Fort Gordon GA, 1983o Army ROTC 3-Year Scholarship Award, 1979o White House Presidential Service Badge

COMMUNITY, VOLUNTEER AND CHARITABLE WORK Veterans Readjustment Board Member, Department of Veterans Affairs, 2013-Present Idaho State University, Student Veterans Advisory Board Member, 2014-Present American Red Cross Good Neighbor Award, Darmstadt Germany, 1999 American Red Cross Armed Services Support Award, Bosnia Herzegovina, 1996

PUBLICATIONS/PRESENTATIONS

“Virtual Situation Awareness Tools”, Wildfire Magazine, March-April 2013. “31Ls Keep Abreast of Changing Technology”, Capt. Laura Hill, Army Communicator Magazine, Spring 1989; “White House Communications Agency transforms to meet new Challenges”, LTC Laura Hill, Army Communicator Magazine, Spring 2003. Made presentations and briefed: Senior White House Staff (Andrew Card, & Dr. Rice), Senior Pentagon Staff, Legislative Officials and senior

members of Congress, FBI, NGA, DIA, CIA, Heads of State (Prime Minister Blair’s Senior IT support staff, Russia’s IT Defense Ministry Senior staff, and France Prime Minister’s support staff); American Red Cross Senior Staff (Elizabeth Dole); and Senior Staff for University of Maryland, as well as internal briefings for Cisco Senior Leaders. I also served as an aide-de-camp and speech writer for the Deputy Commanding General at Fort Leavenworth Kansas, where I managed to hone my preparation and delivery skills.

PROFESSIONAL SKILLS AND TRAINING Equal Employment Opportunity (EEO) / Diversity Awareness, re-occurring annually USDA Leadership Fellows Information Technology Training, January-August 2015 Harvard Senior Executive Leader Training, April-May 2014 DBA, Information Systems and Enterprise Resource Management, Cal University (started Oct 2012, 9 credits completed as of Oct

2014) Nuclear, Biological, Chemical (NBC) Officer Course, Ansbach Germany, 1984 Signal Officers Basic Course, Fort Gordon, GA 1983 Communications Electronics Staff Officer School, Fort Sill, Oklahoma 1983 Signal Officer Advanced Course, Fort Gordon, GA 1987 Combined Arms Services Staff Officer Course, Fort Leavenworth, KS 1989 Command and General Staff College, Fort Leavenworth, KS 1991 Government Contracting Officers Representative Course, Vienna, VA 2000 ITIL Fundamentals Certification Training, Sterling VA, 2005 Cisco Emerging Leadership Course, SJ, CA 2006 Cisco Program and Project Management Training, San Jose, California 2008 Cisco Senior Management II Course, 2008-2009 Technician Class License (HAM Radio), 2002-Present

RELEVANT PROFESSIONAL DEVELOPMENT AND QUALIFICATIONS Held various United States Army positions of increasing responsibility at facilities worldwide. Exceptional performance as a S3 officer of the 440th Signal Battalion deployed to Bosnia in support of Operation Joint Guard. Design, engineer and

document new hardware, software and systems

Computer network defense Evaluate and select hardware

and software vendors Final product deployment

training for customer operations team

Patch, update and secure networks; deploy security and OS updates to the enterprise

Construct and manage test labs

Ensure environment compliance with government security regulations

Support continuous technological refresh for servers and workstations

Provide Tier III support for technology, security patches,

hardware, applications and operating systems

Integrate and deploy handheld devices

Develop technology plans and roadmaps

Virtual machines/virtualization Install, manage, maintain,

troubleshoot software and hardware components

Maintain service level and agreements and standard operating procedures

Develop and maintain continuity of operations plans

Monitor and manage network resources (24/7)

Perform backup/restore functions

Manage server configuration, user accounts and resource access control

Operate and maintain multiple server environments

Administer network security and protection against viruses, spyware, hackers, phishing and spam

Information security Certification and accreditation

(C&A) Program support Lifecycle certification support Certification audit support in

accordance with DIACAP Enterprise Mission Assurance

Support (eMASS) IA planning, implementation

and tracking System security planning Configuration management

(CM) Security test and evaluation Disaster recovery planning Risk assessment/analysis

Incident response Rules of behavior Security awareness, training

and education Technical vulnerability

assessment System hardening Intrusion detection and

analysis Program/project management Requirements management Design and development Database management Testing/verification, validation

and accreditation (VV&A) Integration and deployment Maintenance User training and support Technical documentation Configuration management Quality assurance/control

Information assurance and security

Science and technology planning

Continuous process improvement

Voice of the customer (VOC) Customer value management SWOT analysis Business action plans Leadership training Effects-based thinking Communications planning Human capital strategy Workforce development Performance metrics System administration Software development,

installation, patches and upgrades

Network administration Operations support

Configuration management Quality assurance Production/development

system support Requirements analysis/design Data modeling Warehouse analytical reporting System backups/monitoring Security updates, patches and

monitoring Risk identification Risk analysis Mitigation planning and

implementation Risk tracking Risk program planning,

initiation, and execution Process and tool training Risk coordinator services Tool administration and

technical support

KNOWLEDGE/SKILLS/ABILITIES Knowledge of public safety or commercial voice and data technologies and its applicability to public safety services Skilled in forging public-private partnerships to advance public safety operations and communications systems and services. Skilled in leading high-profile teams and organizations. Knowledgeable of evaluation techniques, models, and research methods for assessing, evaluating and reviewing program and operational

effectiveness. Expert knowledge of the principles, trends, and the most efficient methods of information technology systems, including system analysis to

improve software quality; system administration to evaluate the current and planned IT enterprise architecture; project management to establish priorities for IT investments and data management tools; and security to formulate agency-level IT security programs.

Demonstrated experience in successfully planning, managing, directing, and evaluating contractors in a results-oriented environment. Experienced in applying customer support principles and practices to manage special projects that have a significant impact on the delivery of

customer support services. Skilled in the development of series capabilities, operations plans, and reviewing in the planning, directing, and coordination of the

implementation and execution of approved policies, programs, and services related to IT systems. Areas of Expertise: Enterprise Systems Design, Network Services, IT Security Programs, Long/Short Term IT Strategies, Intranet/Internet

Capabilities, Supervision/Training, Cost/Benefit Analysis, Business Needs Analysis, Budget/Finance, Program Presentations, Project Management, Customer Support Services, LAN/WAN Network Administration, Global Information Architecture Design and Maintenance

Expert in Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities.

Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. Expert in system requirements and techniques for planning current and future system architecture requirements. Expert in applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and

related software systems, processes and procedures. Working knowledge of Government wide human resources (HR) regulations and procedures (e.g., title 5 of the Code of Federal Regulations,

OPM Operating Manuals) • Agency regulations and legislation covering IT program operations • Position classification, job grading, and qualification standards • Executive orders, Federal statutes • Principles of Federal law and Comptroller General decisions • Human resources management handbooks, manuals, and instructions • Agency regulations describing operating program requirements and characteristics • Standard texts covering the theory, concepts, and practices of HR management • Governing policies and procedures of the agency • Precedent cases • Administrative policies and precedents • Reference manuals.

Working knowledge of FirstNet goals and objectives. Demonstrated supervisory abilities. Highly skilled in

o Building deploying, operating, and maintaining a nationwide, interoperable public safety broadband network;o Coordinating with outside entities to ensure requirements are met for the development, operation and maintenance of the

network;o Deploying a nationwide, interoperable public safety broadband network that will provide high speed wireless telecommunications

services to public safety organizations throughout the country, including fire fighters, police, emergency medical services, hospitals, ambulance services, and other public and private entities with emergency response responsibilities;

o Maintaining a sound IT enterprise architecture;o Continuously developing, evaluating, and revising IT policies, principles, guidelines, and operations, and communicating with the

appropriate officials of the status, plans, and changes in IT and records management objectives, activities, and ongoing operations;

o Providing leadership, coordination and administration of all assigned IT functions;o Participating in and supervising the full science cycle including IT strategic planning; ando Analyzing new series capabilities.

EDUCATION

St. Mary College, Leavenworth, KSMaster of Arts in Education, 05/1998

Idaho State University, Pocatello, IDBachelor of Arts in Secondary Education and Health Education (Double Major) 05/1983

Jerome HIGH SCHOOL, Jerome, Idaho05/1978

REFERENCES AVAILABLE UPON REQUEST