In This Issue . . .FoR FoRD anD LInCoLn WhoLeSaLeRS anD The CoLLISIon RePaIR InDuSTRYVolume 1 – 2012

ON TARGET 2 Volume 1 – 2012

of only 41 parts and one part category—fascias—in 1997, to now include over a dozen part types and nearly 500 parts.” Gilbert added, “That only happens by keeping it stocked with the most in-demand parts, making it easier for repairers and insurers to give our customers the genuine replacement parts they expect and deserve at competitive prices.”

By offering Ford and Lincoln wholesaling dealers—the exclusive distributors of genuine Ford collision replacement parts—competitive prices on bulk purchases of high-volume collision

Ford Customer Service Division’s Collision Parts Truckload Program is celebrating its 15th anniversary by continuing to help collision repairers nationwide deliver high-quality, cost-effective repairs to Ford, Lincoln and Mercury vehicle owners. This latest program refreshening adds 57 new parts with an average list price reduction of nearly 12 percent.

George Gilbert, Truckload Program manager for FCSD , says he’s proud of the program and its mission, and amazed by its longevity, saying, “We’ve watched it grow from its initial launch

FCSD Collision Truckload Program Marks 15 Years; Refreshes Parts Inventory

Continued on page 3

WHEELS

Part Number MY Vehicle Description

7L1Z-1007-DCP 07-10 Expedition Aluminum Wheel

TRUCK RADIATORSPart Number MY Vehicle Description

7L1Z-8005-ACP 07-08 Expedition / Navigator Truck Radiator

7L1Z-8005-BCP 07-08 Expedition / Navigator Truck Radiator

GRILLES / GORs / GOPsPart Number MY Vehicle Description

6W1Z-8190-ACP 06 Lincoln Town Car Grille Opening Panel6W3Z-8190-ACP 06-11 Grand Marquis Grille Opening Panel

6C3Z-8A284-ACP 99-10 F-Series > 8500 Grille Opening Panel4L3Z-8200-CACP 04-06 F-150 / Mark LT Grille6E5Z-8200-BCP 06-09 Fusion / Milan Grille6E5Z-8200-CCP 06-09 Fusion / Milan Grille

6W1Z-8200-AACP 03-11 Lincoln Town Car Grille7L1Z-8200-BACP 07 Expedition Grille8L2Z-8200-DACP 06-10 Explorer / Mountaineer Grille

PARKING LAMPS

Part Number MY Vehicle Description3W3Z-13200-AACP 03-05 Grand Marquis Right Parking Lamp w/o bulb

Collision Truckload Program Additions

parts, the Truckload Program allows them to compete more effectively against non-OEM copy parts and others specified by insurance customers. This allows for a win-win-win situation for insurance companies, body shops and consumers.

The 57 part additions include 16 exterior lights, 10 mirrors, nine GOR/GOPs, seven fascias, six isolators, six steel bumpers, two radiators and one wheel.

The program as a whole currently includes bumper fascias, steel

bumpers, bumper bars, exterior lighting, mirrors, car and truck radiators, wheels, header panels, grilles/GORs/GOPs, isolators/impact pads/shafts, valances, and radiator condenser modules.

For more information on FCSD’s Collision Parts Truckload Program, contact your local Ford or Lincoln collision parts wholesaling dealer or the Ford Collision Parts Hotline at cphelp@ford.com.

PARKING LAMPS (Continued)

Part Number MY Vehicle Description

3W3Z-13201-AACP 03-05 Grand Marquis Left Parking Lamp w/o bulb

7C3Z-13200-BCP 08-10 F-Series > 8500 Right Parking Lamp w/o bulb

7C3Z-13201-BCP 08-10 F-Series > 8500 Left Parking Lamp w/o bulb

8C2Z-13200-ACP 08 Econoline Right Parking Lamp w/o bulb

8C2Z-13201-ACP 08 Econoline Left Parking Lamp w/o bulb

TAIL LAMPS

Part Number MY Vehicle Description

6L3Z-13404-BACP 04-06 F-150 / Mark LT Right Tail Lamp

6L3Z-13405-BACP 04-06 F-150 / Mark LT Left Tail Lamp

7L1Z-13404-AACP 07 Expedition Right Tail Lamp

7L1Z-13405-AACP 07 Expedition Left Tail Lamp

8W3Z-13404-ACP 05-11 Grand Marquis Right Tail Lamp

8W3Z-13405-ACP 05-11 Grand Marquis Left Tail Lamp

ON TARGET 3 Volume 1 – 2012

TRUCKLOAD PROGRAM ADDS PARTSContinued from page 2

SIDE MARKERS

Part Number MY Vehicle Description

XW3Z-15A201-ABCP 99-02 Grand Marquis Side Marker

XW3Z-15A201-BBCP 99-02 Grand Marquis Side Marker

6W7Z-15A201-AACP 06-11 Crown Victoria Side Marker

6W7Z-15A201-BACP 06-11 Crown Victoria Side Marker

MIRRORS

Part Number MY Vehicle Description

5L1Z-17682-DAACP 05-06 Expedition Right Mirror

5L1Z-17683-AAACP 05-06 Expedition Left Mirror

6S4Z-17682-CACP 03-07 Focus Right Mirror

6S4Z-17683-CACP 03-07 Focus Left Mirror

8C3Z-17682-BCCP 08 F-Series > 8500 Right Mirror

8C3Z-17683-BCCP 08 F-Series > 8500 Left Mirror

8L5Z-17682-BACP 06 Ranger / Mazda B2000 Right Mirror

8L5Z-17683-BACP 06 Ranger / Mazda B2000 Left Mirror

8S4Z-17682-BACP 08-11 Focus Right Mirror

8S4Z-17683-BACP 08-11 Focus Left Mirror

ISOLATORS

Part Number MY Vehicle Description

YF1Z-17787-ACCP 00-03 Taurus / Sable Isolator

4F1Z-17C882-AACP 04-07 Taurus / Sable Isolator

4R3Z-17C882-AACP 05-09 Mustang Isolator

5S4Z-17C882-ABCP 05-08 Focus Isolator

6L2Z-17C882-AACP 07-10 Explorer Sport Trac Isolator

8C3Z-17K833-AACP 08 F-Series > 8500 Isolator

STEEL BUMPERS

Part Number MY Vehicle Description

8C2Z-17757-APCP 08-09 Econoline Front Steel Bumper

8C3Z-17757-BCP 08-09 Econoline Front Steel Bumper

8C3Z-17757-CCP 08 F-Series > 8500 Front Steel Bumper

8C3Z-17757-DCP 08 F-Series > 8500 Front Steel Bumper

9L3Z-17757-DCP 09-10 F-150 / Mark LT Front Steel Bumper

9L3Z-17906-BCP 09-10 F-150 / Mark LT Rear Steel Bumper

FASCIAS

Part Number MY Vehicle Description

1L2Z-17K835-ABCCP 03-10 Explorer / Mountaineer Rear Fascia

8L8Z-17K835-ACP 08 Escape / Mariner Rear Fascia

5F9Z-17F881-AAACP 07 Freestyle Rear Fascia - Upper

2C5Z-17D957-BAACP 03-05 Lincoln Aviator Front Fascia

3L2Z-17D957-PCCP 03 Explorer / Mountaineer Front Fascia

7L7Z-17D957-ACP 07-08 Lincoln Navigator Front Fascia

9S4Z-17D957-BACP 09-11 Focus Front Fascia

ON TARGET 4 Volume 1 – 2012

InsIde the InDuSTRYCollision Claims Continue Slow ReboundThe number of insurer-paid private passenger collision claims in the U.S. reached 5.44 million for 2011, an increase of 1.1 percent versus 2010. That’s according to data from the insurance industry, which says the latest figure is up 1.8 percent since the end of the second quarter in 2010. The result, however, is still 3.3 percent behind the 12-month figure posted midway through 2008, when the number of claims began eight consecutive months of decline.At the same time, the average paid claim increased to $3,029, a jump of 2.8 percent compared to a year ago and 3.7 percent higher than its recent low during the first quarter of 2010.

Technology Reducing Collisions A new report issued by the National Highway Traffic Safety Administration finds safety improvements added to vehicles between model-years 2000 and 2008 prevented approximately 700,000 crashes during 2008. The study also finds those same advancements reduced the likelihood of being involved in a collision during 100,000 miles of driving from 30 percent in 2000 to 25 percent in 2008, while improving the driver’s chances of avoiding injury from 79 to 82 percent if a crash did occur.

Shop Takes Message to ConsumersOregon-based Leif’s Auto Collision Centers has launched a new website (AskLeif.com) and consumer hotline as part of what it says is a $2 million consumer awareness campaign. The company, which has 11 locations in the Portland area, has gained notoriety in recent years for its television commercials that spoof popular auto insurer ads. Connected and Driverless Vehicles on the WayThe U.S. Department of Transportation (U.S. DOT) says phase two of its Connected Vehicle Program is taking place this year in Ann Arbor, Mich., with 3,000 vehicles equipped with technologies that allow those vehicles to communicate with one another in order to avoid collisions. The U.S. DOT estimates such technologies could eventually eliminate 81 percent of all unimpaired driver-related crashes.Meanwhile, the first Driverless Car Summit was held in Detroit in June, with a spokesman for NHTSA telling those in attendance that human error is the key factor in 93 percent of crashes. The summit set a goal of making driverless cars a reality by 2022.

Ford Customer Service Division (FCSD), with representatives from its collision parts team, interacted with thousands of collision repair professionals during the recent NORTHEAST Automotive Services Show in Secaucus, N.J. Organized by the Alliance of Automotive Service Providers of New Jersey, the three-day event celebrated its 35th anniversary, and show management reports attendance jumped 20 percent from a year ago.“NORTHEAST is an event tailored specifically to fit the needs and wants of today’s collision industry professionals through products and information geared toward fostering optimal success in the market, whether you are already a seasoned professional or are just starting out,” said Norm Morano, NORTHEAST show manager.Ford provided the show’s attendees with much-sought-after technical repair information, including sections of the Ford Focus and Fiesta workshop manuals and its joint-OEM steel repairability matrix. Ford also promoted OEM1Stop.com—a one-stop website to locate technical repair information available from almost all OEMs—and debuted its new consumer brochure, which repair shops can distribute to their customers to educate them on the entire collision repair process (see related story on page 9). “The NORTHEAST show has always been a great venue for Ford to support and provide important information about its genuine collision parts to collision repairers on the East Coast,” said George Gilbert, FCSD collision merchandising manager.Looking ahead, plans are already underway for next year’s NORTHEAST show, which is scheduled for March 8 – 10, 2013, in Secaucus. Details can be found at www.aaspnjnortheast.com.

Ford and AASP/nJ Support Repairers at 2012 nORTHEAST Show

Sept. 20 – 22 Auto Safety Glass Council International Conference Louisville, KY www.agrss.org

oct. 10 – 13 International Autobody Congress & Exposition (NACE) New Orleans, LA www.naceexpo.com

oct. 10 – 13 Congress of Automotive Repair and Service (CARS) New Orleans, LA www.carsevent.com

oct. 25 – 29 2012 ATRA Powertrain Expo Las Vegas, NV www.atra.com

Industry Events Calendar oct. 30 SCRS Board of Directors Meeting

Las Vegas, NV www.scrs.comoct. 30 – 31 Collision Industry Conference –

General Meeting Las Vegas, NV www.ciclink.com

oct. 30 – nov. 1 Automotive Aftermarket Products Expo (AAPEX) Las Vegas, NV www.aapexshow.com

oct. 30 – nov. 2 Specialty Equipment Market Association (SEMA) Show Las Vegas, NV www.semashow.com

Jan. 23 – 25 Collision Industry Conference – Planning Meeting Palm Springs, CA www.ciclink.com

Mar. 8 - 10 AASP-New Jersey NORTHEAST Trade Show Secaucus, NJ www.aaspnjnortheast.com

apr. 3 - 4 Collision Industry Conference – General Meeting Phoenix, AZ www.ciclink.com

Continued on page 5

2012 2013

ON TARGET 5 Volume 1 – 2012

TSB 11-8-11—Front and Rear Door ContactInforms repairers that some 2012 Focus vehicles may experience contact between the front and rear doors at the area of the top weather-strip when opening and closing the doors. The article provides a procedure to correctly re-align the weather-strip (Figures 11-8-11a & B).

TSB 11-11-20—Dirty Rear Door Scuff PlatesAdvises repairers of the part number and installation procedure of a Dust Kit that will correct dust accumulation on the rear door scuff plate area of some 2010-2012 Taurus sedans.

TSB 11-11-25—Headliner Rattle / Scratching noiseReveals that some 2009-2012 Flex vehicles built on or before August 9, 2011, may exhibit a rattle or repeated scratching noise in the headliner area while the car is in motion. The article provides the service procedure to correct the condition, including

the use of 3M™ Duramix™ 4747 Super Fast Adhesive to re-attach any loose components in the headliner area.

TSB 12-1-11—A-Pillar Trim Rattle / BuzzInforms that some 2011-2012 Explorer vehicles built on or before November 21, 2011, may exhibit a buzzing, howling or rattle noise from the windshield A-pillar appliqués while traveling at higher speeds and while in a cross-wind. The article advises repairers to install new A-pillar appliqués, replacing any clips that may have come out of the bracket.

TSB 12-2-6—Power Liftgate MalfunctionEducates repairers that the power liftgate on some 2012 Explorer vehicles may not open or only open approximately one-inch then reverse when the driver uses the power open feature. The provided service procedure advises repairers to install a new liftgate striker.

FRONT DOOR TO REAR DOOR CONTACT AT THE TSB 11-8-11

TOP WEATHERSTRIP

FORD:

2012 Focus

ISSUE

Some 2012 Focus vehicles may have contact

between the front and rear doors at the top

weatherstrip when opening and closing the doors.

ACTION

Follow service procedure to correct this condition.

SERVICE PROCEDURE

1. Open rear door and lower window glass.

2. Grab door outer weatherstrip at top center of

door and pull outward to remove approximately

30.5 cm (12″) from the door. Do not separateFigure 2 - Article 11-8-11weatherstrip from the corners. (Figure 1)

4. Install the door outer weatherstrip.

5. If necessary, repeat steps 2-4 on the front door.

WARRANTY STATUS: Eligible Under Provisions Of

New Vehicle Limited

Warranty Coverage

IMPORTANT: Warranty

coverage limits/policies are

not altered by a TSB.

Warranty coverage limits

are determined by the

identified causal part.

OPERATION DESCRIPTION TIME

Figure 1 - Article 11-8-11 110811A 2012 Focus: Inspect, And 0.2 Hr.

Adjust Door Outer3. Pull the door outer weatherstrip

Weatherstrip(s) On One Orrearward/forward to obtain a minimum of 3 mm

Both Sides Of The Vehicle(1/8″) gap between front and rear doors. Edge

(Do Not Use With Anyof weatherstrip should be aligned with the black

Other Labor Operations)applique. (Figure 2)

DEALER CODING

CONDITION

BASIC PART NO. CODE

5825324 07

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to dothe job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in propervehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact aFord or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determineWarranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.The information in this Technical Service Bulletin (TSB) wascurrent at the time of printing. Ford Motor Company reserves the right to supercede this information with updates.The most recent information is availablethrough Ford Motor Company’s on-line technical resources.

Copyright 2011 Ford Motor Company Online Publication Date August 17, 2011 PAGE 1

Figure 11-8-11A

Figure 11-8-11B

TSB 12-2-2—Liftgate Glass Water LeakAlerts repairers that some 2009-2012 Escape and 2009-2011 Mariner SUVs may exhibit an intermittent water leak originating from the liftgate glass/seal. The article provides a service procedure that requires repairers confirm the gap measurement between the liftgate glass and sheet metal flange is within specifications in 12 locations (Figure 12-2-2) and make adjustments as necessary.

TSB 12-3-3— Intermittent Operation of Power Liftgate

Informs repairers that some 2011-2013 Edge and Lincoln MKX SUVs built on or before March 2, 2012, and some 2011-2012 Explorer vehicles may exhibit occurrences with the power liftgate opening after the activation of the close switch. The concern typically occurs when the ignition is cycled on before the hatch is fully closed. The liftgate may also open intermittently when the vehicle is parked. The service procedure directs repairers to install a water deflector (Figures 12-3-3a & B) and inspect several connectors for water intrusion / corrosion.Figure 12-2-2

TSB 12-04-04—Water Stains on HeadlinerAdvises repairers that some 2009-2012 F-150 trucks may exhibit water stains on the rear portion of the headliner—in the areas above the black glass and at both cab corners—due to water leaking in the high-mounted stop-lamp assembly. The article informs repairers to replace the stop-lamp assembly and clean the headliner with Motorcraft® Professional-Strength Carpet and Upholstery Cleaner as directed.

Figure 12-3-3A

Figure 12-3-3B

TECHNOLOGy TARGETNEW TEchNical SErvicE BullETiNS

Ford Motor Company has released several collision repair-related technical service Bulletins in recent months, each covering important information repairers need to fix their customers’ vehicles right the first time. here’s the rundown:

Dealers can get complete details on each of these TSBs at FMCDealer.com, while independent repairers should contact their local Ford or Lincoln wholesaling dealer for more information.

InsIde the InDuSTRY

Earlier this year, Nevada became the first state to issue a license for self-driving vehicles to accommodate a test being conducted by Google; since then five more states have begun considering issuing such licenses.

aluminum use expected to GrowTwo major producers of aluminum have announced they’re adding capacity as automakers have begun making greater use of the material, including for parts such as hoods, fenders, doors and liftgates. Alcoa is predicting consumption of aluminum sheet will triple by 2015, while a recent report from Ducker Worldwide found by that same year the average vehicle built in North America will have 400 pounds of aluminum, an increase of 17 percent from this year.

Insurers’ Profit up in Q1The combined first-quarter net income of U.S. property/casualty insurers jumped to $10.1 billion, an increase of 29.5 percent from a year ago. That’s according to the Insurance Services Office (ISO) and the Property Casualty Insurers Association of America, which report the insurers’ combined ratio (the measure of underwriting losses and expenses) improved to 99 percent in the quarter, after posting 103.3 percent during the same three months in 2011. ISO says that’s the best first-quarter combined ratio since 2007, with a decline in catastrophe losses given the bulk of the credit.

CIC names new ChairThe Collision Industry Conference (CIClink.com) has named State Farm’s George Avery as its new chair for 2013 – 2014. The longtime CIC participant will take over for Caliber Collision Centers’ Mike Quinn, who has held the position since 2011. Avery will become CIC’s 16th chair since its inception in 1984, and third from an auto insurer. This year’s final conference is scheduled for Oct. 31 & Nov. 1 in Las Vegas.

average Vehicle age Still IncreasingThe average age of vehicles on the road today in the U.S. has climbed to 11.0 years, up from 10.8 a year ago. That’s according to a report from Experian Automotive, which finds that 21.5 percent of all light-duty vehicles are over 15 years old, and that the number of those seven years old and up has increased by 17.3 million in the last three years. Experian says vehicles seven years old and older now account for just over 175 million of the approximately 245 million vehicles on the road in the U.S.

Continued from page 4

ON TARGET 6 Volume 1 – 2012

2013 Ford ESCAPE Functionality, Damageability and Repairability

The all-new Ford Escape offers America’s SUV-loving customers versatility, advanced technologies, and impressive fuel economy* all in a sleek, modern design.Features include a new optional hands-free, motion-sensing liftgate and the upgraded MyFord Touch® system, while potential buyers have their choice of three engines, including two EcoBoost® four cylinders, and four trim levels—S, SE, SEL and Titanium.Other vehicle highlights and information useful to collision industry professionals include:

Damageability / Repairability (Vehicle Body Characteristics)• Unibodydesign• Steelhoodconstructedofdent-resistantsteel• Bolt-onfendersconstructedofdent-resistantsteel• High-strengthbolt-onfrontandrearbumperbeams• Bodysideouterpanelconstructedofmildsteel• Bodysideouterpaneltobeavailableas

2-piece service replacement• Hingeddoorsincorporatingdent-resistant

Bake Hardened Steel (BH) outer panels• Liftgateouterpanelconstructedofmildsteel• Frontandrearsub-frameassemblieshousingsuspension

and steering components• Underbodyfloorpanelsconstructedofmildsteel• Underbodyfrontfloorsidememberconstructed

of high-strength steel• Underbodyrearfloorsidememberconstructed

of high-strength steel• Sounddeadenermaterialusedindoorpanels,roof

and floor pan

Performance / Handling• AvailableIntelligent4WD• Three4-cylinderengines: – 1.6L I-4 (EcoBoost) ®

– 2.0L I-4 (EcoBoost) ®

– 2.5L I-4 (iVCT)

• 6-speedSelectShiftautomatictransmission• Electricpower-assistedsteering(EPAS)withdriftcontroland

active nibble control• Brakingsystemenhancements• AdvanceTrac® with RSC® (Roll Stability Control)• AvailableClassIITrailerTowPackage• ActiveGrilleShutterSystem(standardwithEcoBoostengines)

Safety / Security• Next-generationFordairbagtechnology• SafetyCanopywithrolloversensor• Front-seatsideairbags• Re-designedseatandheadrestraints• Instrumentpaneldesignedtoreducekneeinjuries,including

driver knee airbag• LATCH(LowerAnchorsandTethersforChildren)

Comfort / Convenience• AvailableForwardSensingSystem• AvailableReverseSensingSystem• Availablerain-sensingwindshieldwipers• Class-exclusive**availableactiveparkassist• Availablerear-viewcamera• AvailableBLIS® (Blind Spot Information System)

with cross-traffic alert• Availablehands-freepowerliftgate• Availableheatedfrontseats• Availablemediahub

• Optional110Vhousehold-stylethree-prongoutlet• MyKey®

• AvailableHDRadioTMTechnologywithiTunes® tagging capabilities

• AvailableSony® audio system• AvailableSYNC® with MyFord® and MyFord Touch®

• AvailablepowerpanoramicVistaRoof®

• AvailableWi-Ficonnectivity• AvailableIntelligentAccesswithpush-buttonstart• Adjustabletwo-positionloadfloor

Quality / Reliability / Durability• Intelligentoil-lifemonitor• Suspensionenhancements – Durability testing – NVH enhancements

Design / Styling (All-new exterior styling)• Powerdomehood• Wraparoundheadlamps• Uppergrillewithchromebar• Largetrapezoidallowergrille• Angledbeltlineandlowerrockerpanels• Smooth,low-profileroofrails• Largewheel-wellopeningssurroundall-newwheelandtire

combinations• Wraparoundrearglass• Largecentralliftgategrabhandle

All-new Interior Styling• Commandseating• Newmaterial/finishcombinationsonseats,doortrim,

center stack and instrument panel• Ambientlighting• Built-instorageincludescoveredfloorbins,mappockets,

and cup holders with cutouts designed to accommodate juice boxes

All-new Exterior Colors• KodiakBrownmetallic• DeepImpactBluemetallic• GingerAlemetallic• FrostedGlassmetallic• RubyRedmetallictintedclearcoat• WhitePlatinummetallictri-coat*EPA-estimated22city/31hwy/25combinedmpg,

2.5L Duratec I-4, FWD.**ClassisSmallUtilitiesvs.2012/2013competitors.

ON TARGET 7 Volume 1 – 2012

Guidance for Vehicle Owners / Operators / General Public In the event of damage or fire involving an electric vehicle (EV) orhybrid-electricvehicle(HEV):

• Alwaysassumethehigh-voltage(HV)batteryandassociated components are energized and fully charged.

• Exposedelectricalcomponents,wires,andHVbatteriespresent potential HV shock hazards.

• Venting/off-gassingHVbatteryvaporsarepotentiallytoxicand flammable.

• PhysicaldamagetothevehicleorHVbatterymayresultinimmediate or delayed release of toxic and/or flammable gases and fire.

Vehicle Information and General Safety Practices • Knowthemakeandmodelofyourvehicle.

• Reviewtheowner’smanualandbecomefamiliarwithyour vehicle’s safety information and recommended safety practices.

• Donotattempttorepairdamagedelectricandhybrid-electricvehicles yourself. Contact an authorized Ford Dealer or vehicle manufacturer representative for service.

CrashesA crash or impact significant enough to require an emergency response for conventional vehicles would also require the same response for an electric or hybrid-electric vehicle.

Always• Call911ifassistanceisneededandadvisethatanelectricor

hybrid-electric vehicle is involved.

• Donottouchexposedelectricalcomponentsortheenginecompartment, as a shock hazard may exist.

• Avoidcontactwithleakingfluidsandgases,andremainoutofthe way of oncoming traffic until emergency responders arrive.

• Whenemergencyrespondersarrive,tellthemthatthevehicleinvolved is an EV or HEV.

If possible• Moveyourcartoasafe,nearbylocationandremainonthe

scene.

• Rolldownwindowsbeforeshuttingvehicleoff.

Ford Issues Electric and Hybrid-Electric Vehicle Handling Guidelines

• PlacevehicleinPark,setparkingbrake,turnoffthevehicle,activate hazard lights, and move key(s) at least 16 feet away from the vehicle.

Fires As with any vehicle, call 911 immediately if you see sparks, smoke, or flames coming from the vehicle.

• Exitthevehicleimmediately.

• Advise911thatanHEVisinvolved.

• Aswithanyvehiclefire,donotinhalesmoke,vapors,orgasfrom the vehicle, as they may be hazardous.

• Remainasafedistanceupwindanduphillfromthevehiclefire.

• Stayoutoftheroadwayandstayoutofthewayofanyoncoming traffic while awaiting the arrival of emergency responders.

Ford Motor Company has released guidelines for handling electric and hybrid-electric vehicles involved in a collision, just as the first 2012 Ford Focus electric vehicles are starting to arrive in select dealer showrooms.

The two documents—one for vehicle owners and the general public, and the other for towing and recovery operators and storage facilities—deal with the special concerns that come with the high-voltage lithium-ion batteries such vehicles use, including the potential for delayed fires, electric shocks and the release of toxic gases if the batteries are damaged in a collision.

In addition to the Focus Electric, which is expected to be available in 19 markets by the end of the year, the new 2013 Ford C-MAX Hybrid—a small multi-activity vehicle—and the C-MAX Energi plug-in hybrid are expected to join the lineup in the second half of this year, while the 2013 Fusion Hybrid and Fusion Energi plug-in hybrid are expected soon thereafter.

With its enhanced roster, Ford intends to triple its electrified vehicle production capacity by next year. Along with the new guidelines, which are detailed below, the 2012 Focus Electric Vehicle Emergency Response Guide is available online at www.motorcraftservice.com.

Formoreinformationonelectricandhybrid-electricvehiclerepairs,pleaseconsulttheFordWorkshopManual,Section414-03:High Voltage Battery, Mounting and Cables.

Post-Incident • Donotstoreaseverelydamagedvehiclewithalithium-ion

battery inside a structure or within 50 feet of any structure or vehicle.

• Ensurethatpassengerandcargocompartmentsremainventilated (i.e., open window, door, or trunk).

• ForvehiclesintheUnitedStates,notifyFordMotorCompanybycalling1-800-392-3673(thenfollowthepromptsonthevoiceresponsemenu)orcontactinganauthorizedForddealerorservicecenterassoonaspossibleastheremaybeotherstepstosecureand/ordischargetheHVbattery.

• ForvehiclesinCanada,notifyFordMotorCompanybycalling1-800-565-3673(thenfollowthepromptsonthevoiceresponsemenu)orcontactinganauthorizedForddealerorservicecenterassoonaspossibleastheremaybeotherstepstosecureand/ordischargetheHVbattery.

• Call911ifyouobserveleakingfluids,sparks,smoke,orflames, or hear gurgling or bubbling from the HV battery.

Continued on page 8

ON TARGET 8 Volume 1 – 2012

Guidance for Towing/Recovery Operators and Vehicle Storage Facilities In the event of damage or fire involving an electric vehicle (EV) orhybrid-electricvehicle(HEV):

• Alwaysassumethehighvoltage(HV)batteryandassociated components are energized and fully-charged.

• Exposedelectricalcomponents,wires,andHVbatteriespresent potential HV shock hazards.

• Venting/off-gassingHVbatteryvaporsarepotentiallytoxicand flammable.

• PhysicaldamagetothevehicleorHVbatterymayresultinimmediate or delayed release of toxic and/or flammable gases and fire.

Vehicle Shutdown and High-Voltage System Disabling IDENTIFY VEHICLE • Determineifthevehicleisanelectricorhybrid-electric

vehicle, and if it is, advise your dispatch and all other responders that an electric or hybrid-electric vehicle is involved.

• Ifyoudetectleakingfluids,sparks,smoke,flames,increasedtemperature, gurgling, popping or hissing noises from the HV battery compartment, ventilate the passenger area (i.e., roll down windows or open doors) and call 911.

• Be alert. There is a potential for delayed fire with damaged lithium-ion batteries.

RECOVERING / TRANSPORTING VEHICLE • CallanauthorizedFordDealerorvehiclemanufacturer

representative,ifnecessary,todetermineadditionalstepsthatyoushouldtaketosafelyrecoverortransportthevehicle.

• Alwaysapproachvehiclefromthesidestostayoutofpotential travel path. It may be difficult to determine if the vehicle is running due to lack of engine noise.

• PlacevehicleintoPark,settheparkingbrake,turnoffthevehicle, activate hazard lights, and remove key(s) to a distance

at least 16 feet from the vehicle until loading the vehicle for transport.

• Refertovehiclemanual/recoveryguidetolocateproperattachment/connection points and transport method.

• Avoidcontactwithorangehigh-voltagecablingandareasidentified as high-voltage risk by warning labels.

STORING VEHICLE • ForvehiclesintheUnitedStates,notifyFordMotorCompany

bycalling1-800-392-3673(thenfollowthepromptsonthevoiceresponsemenu)orcontactinganauthorizedForddealerassoonaspossibleastheremaybeadditionalstepsnecessarytosecure,discharge,handle,and/orstoretheHVbatteryandvehicle.

• ForvehiclesinCanada,notifyFordMotorCompanybycalling1-800-565-3673(thenfollowthepromptsonthevoice

responsemenu),orcontactinganauthorizedForddealerassoonaspossibleastheremaybeadditionalstepsnecessarytosecure,discharge,handle,and/orstoretheHVbatteryandvehicle.

• Donotstoreaseverelydamagedvehiclewithalithium-ionbattery inside a structure or within 50 feet of any structure or vehicle.

• Ensurethatpassengerandcargocompartmentsremainventilated.

• Priortoplacingandwhilelocatedinstoragearea/towlot,continue to inspect vehicle for leaking fluids, sparks, smoke, flames, gurgling or bubbling sounds from the HV battery and call 911 if any of these are detected.

• Maintainclearaccesstostoredvehiclesformonitoringandemergency response if needed.

The all-new 2013 Ford Fusion Energi – a plug-in hybrid vehicle.

Continued from page 7

Guidelines for Collision-Damaged EVs and HEVs

ON TARGET 9 Volume 1 – 2012

Gov. Entity

Bill numBEr Bill StatuS and dEScription

aL h 2 Signed into law; effective aug. 1st. Bans texting while driving for all drivers.

aZ S 1331 Died in comm. Anti-steering measure for glass claims.

Ca

Reg.Dept. of Ins. proposing new regulations on non-OEM parts; requires insurers to stop specifying parts not equal to OE, notify distributor, estimating system provider and certifier, and pay for removing/replacing part.

S 1460 Withdrawn. Declares certified non-OEM parts sufficient to achieve pre-loss condition.

a 2505 Requires notification of certified parts and name of certifier on estimate and invoice.

a 1854 Signed into law. Prohibits tampering with vehicle computer system to give false indication of SRS function.

S 750 Failed passage. Extends exemption for some OEMs to provide replacement key information.

CT a 387 Died in comm. Strongly encourages use of non-OEM, recycled and reman. parts for state vehicle fleet.

De h 242 Defeated. Prohibits release of insurer-gathered driving data to others.

Ga h 1173 Died in comm. Disclosure and identification requirements for non-OEM crash, emission and safety parts.

hI S 2326Died in comm. Gives consumers choice of OEM or non-OEM parts, but requires consumers to pay difference for OEM unless vehicle under warranty or warranty requires OEM parts.

Ia S 2342 Signed into law. Allows shops to be reimbursed for sales tax on paint materials.

KY h 207 Signed into law. Anti-steering measure.

MD Reg. Took effect april 16th. Vehicle refinishing regulation includes new standards for VOC content limits.

MaBallot

Right-to-repair question certified for nov. 6th ballot. Opposed by ASA, Alliance of Automobile Manufacturers and Association of Global Automakers.

S 2204 Version of right-to-repair initiative.S 2267 Version of right-to-repair initiative.

Class Action Denied in Creation of CAPA SuitA U.S. District Court judge in California has once again denied a class-certification request in the case against several insurers over the creation and funding of the Certified Automotive Parts Association (CAPA), after granting the defendants’ motion to exclude the recent testimony of the plaintiffs’ expert witness. Allen Wood, formerly an investigator with the California Bureau of Automotive Repair and executive director of the Collision Repair Association of California, testified in May that six non-OEM and four salvage part categories would have at least a 25 percent probability of producing an inferior repair compared to OEM parts. The insurers asked that the testimony be stricken, however, arguing that it wasn’t sufficiently scientific or statistically based, and the judge agreed. The plaintiffs charge State Farm, Allstate, GEICO, Liberty Mutual and CAPA with unfair competition and restraint of trade, claiming CAPA was created as a “sham organization” to further the use of non-OEM parts. The plaintiffs are now expected to request that the case continue on an individual basis.

Judge Halts Insurer use of Salvage PartsLiberty Mutual Insurance and one of its direct-repair facilities have been ordered to stop using salvage parts on vehicles less than three years old in West Virginia. The temporary injunction was granted by a circuit court judge as part of a lawsuit brought by the state’s attorney general charging the insurer and shop have violated state law by using the parts without the consent of vehicle owners. As part of the order, Liberty Mutual will also turn over to the state the names of all consumers who have had such repairs done over the last three years.

Trial Date Set in North State v. ProgressiveTrial has been scheduled for next January in the $15 million lawsuit brought by New York shop owner Greg Coccaro against Progressive Insurance. Coccaro, owner of North State Custom, brought the tortious interference and defamation of character suit in 2007 after being sued by the insurer on fraud charges in 2005. Coccaro eventually won that case late last year.

Price Fixing updatesTRW Deutschland and Autoliv have both agreed to plead guilty for their involvement in a conspiracy to fix prices of seatbelts, airbags and steering wheels installed on vehicles sold in the U.S. The companies also agreed to pay fines of $5.1 million and $14.5 million respectively. So far, seven companies and 10 individuals have been charged in the U.S. Justice Department’s ongoing investigation. Meanwhile, the former chairman of Depo Auto Parts Industrial, Shiu-Min Hsu, has agreed to plead guilty to a one-count felony charge in the Justice Department’s ongoing aftermarket lighting price-fixing case. That makes four companies and five individuals charged in that investigation to date.

Here’sanupdateoncurrentcrashparts-relatedstateandfederallegistation:

LEGIsLATIVE AND LEGAL UPDATEs

Gov. Entity

Bill numBEr Bill StatuS and dEScription

Mn h 2136 Signed into law; effective aug. 1st. Changes salvage threshold from 70% to 80% and eliminates exclusion of airbags from salvage calculation.

nJReg. Request denied. Requires non-OEM part distributors to track all parts sold.

a 2757 Requires establishment of new regulations for driverless vehicles.

nC S 490 Died in comm. Requires disclosure of use of non-OEM parts; prohibits shops from charging for OEM parts but using non-OEM.

ohh 99 Signed into law; effective aug. 13th. Prohibits texting while driving.S 273 Allows unlicensed buyers to purchase salvage vehicles.

oK S 1458 Withdrawn. Requires written consent for the use of non-OEM parts.

Pa h 1908 Signed into law. New towing and vehicle storage guidelines.

RI h 7782aVetoed. Allows shops to sue insurers directly for reasonable reimbursement and requires damage exceed 75% of vehicle value for declaration of total loss.

SC

S 70 Died in comm. Requires part manufacturer or distributor is listed on estimate; allows consumer right to see shop part invoices.

S 807 Died in comm. Anti-steering measure for glass claims.

S 1124 Died in comm. Makes the insurance commissioner an elected office.

a 4042 Signed into law; effective 1/1/13. Anti-steering measure for glass repair claims.

uT h 298 Signed into law. Changes annual vehicle safety inspection program to include only vehicles 10 years old

Va S 155 Signed into law; effective July 1st. Revises salvage vehicle laws.

Wa h 1690 Died in comm. Requires written consent for use of non-OEM parts on vehicles less than five years old.

uShR 3889 Reduces length of design patent protection on OEM crash parts from 14

years to 2.5 years.hR 1449 Right-to-repair measure.

Ford Motor Company has released a brand-new, full-color brochure intended to educate consumers about the ins and outs of the sometimes intimidating collision repair process—informing them about the roles of insurers and body shops, as well as the details every vehicle owner should know in the event of an accident.

The brochure, formatted in an easy-to-read Q&A format, provides facts about the entire collision repair process, from choosing and working with the best insurance company and body shop, to the benefits of repairing a vehicle with Genuine Ford Original Equipment collision replacement parts.

“The brochure was created to help facilitate awareness with the consumers about their options and choices during the repair process. Dealing with the after-effects of a crash can be overwhelming, and this brochure can help define the process and answer common questions,” said Paul Massie, powertrain & collision product marketing manager.

The brochure is available to dealers at FMCDealer.com (item# CPB2012), free of charge, in wrapped quantities of 25 with no ordering limit. For interested independent collision repair shops, please contact your local Ford or Lincoln collision parts wholesale dealer or the Ford Collision Parts Hotline at cphelp@ford.com for more information.

Ford Releases new Consumer Collision Repair Brochure

FACTS YOU NEED TO KNOWH O W T O AV O I D P I T FA L L S I N C O L L I S I O N R E PA I R

ON TARGET 10 Volume 1 – 2012

SHARE yOUR THOUGHTSThe purpose of ON TARGET is to provide Ford and Lincoln dealership parts departments and independent collision repair shops with the general and technical information needed to deliver efficient, high-quality repairs to Ford, Lincoln and Mercury vehicle owners. In addition, information on parts wholesaling policies and procedures, and collision repair industry activities will also be featured. ON TARGET is scheduled to be published three times a year.

Your comments and article ideas are welcome. You can contact ON TARGETthroughe-mailat:cphelp@ford.com.

Additional copies of ON TARGET are available through Ad Creator or FMCDealer.com. Independent collision repair shops should contact their Ford or Lincoln wholesaling dealer. ON TARGET is also available free of charge at Motorcraft.com under technical resources / quick guides.

ON TARGETProduced for Ford and Lincoln wholesaling dealers

and their collision repair customers.

EditorGeorge Gilbert

ContributorsChris Caris Kim Jennings Steven Lubinski Andrea Presnell

The righT choice...

always have been... always will be.

ON TARGET 11 Volume 1 – 2012

Dealership Information

vEHiclE id#

trim codE yEar damaGE arEa (circle)

mldG. codE maKE FRONT REAR

Body codE pHonE: ( ) LEFT SIDE RIGHT SIDE

contact: SHop: UNDERBODY LEFT / RIGHT

(Need all 17 Digits)

CRASH PARTS ORDER FORMUse this form to provide us with the information necessary to make certain

we deliver the right parts on time ... the first time!The information below can be found on the certification label located on the driver’s-side door jamb.

If the vehicle is damaged in this area provide us with the Vehicle ID# located on the driver’s-side front corner of the dashboard.

2013 FORD ESCAPEDateOrdered: DateNeeded:ParTS OrdEr

QuAnTITY PART nuMBER / PART DESCRIPTIOn

nOTE: Refer to vehicle diagrams for part identification and numbers.

Front Structure

ON TARGET 12 Volume 1 – 2012

hood Rear Bumper

ON TARGET 13 Volume 1 – 2012

Roof Front Floor