Late Night Fast Food Drive- Thru Users Sutee Dee Jesus Fernandez Kevin Tostado

Late Night Fast Food Drive-Thru Users

Sutee DeeJesus FernandezKevin Tostado

HFID - Sutee Dee, Jesus Fernandez, Kevin

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Statement of Problem

UsersFast Food Drive-thru usersAfter 10 pmCollege students representative of user

groupChallenges

Relaying order to the restaurantEnsuring accuracy in food received


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“Exploded Burger” Prototype

Touch-screen ordering systemMore accurate, but slowerDesigned for special ordersLess employee time neededVery visual


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Getting To Know The User

Conducted user observations and interviews

Focused on college students at Olin as representative for larger user group

Constructed personas, lexicon, created task matrix, and scenarios based on what we learned


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Introducing Our Personas

Joe Bullock

Natalie Matthews

Dave DiMaggio

Sandra Portman


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Ordering Process

Main steps taken in ordering food: IdentifySelectOrderVerify

Ordering process turns out to be non-linear


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Scenario

1. Order a combo meal.2. Order a burger with only pickles, onions, and the

meat on the burger.3. Change the burger you've just ordered to add cheese

and remove the onions.4. Order another of the same burger from the "Your

Order" area.5. Order another 1-3 burgers of your choice.6. Check to make sure that the total matches what you

would expect your meal to cost. (Remembers that burgers are $1 each, or $3 for combo meals)

7. Finish ordering.


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Low-Fi Testing


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First Prototype Screenshots


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Second Prototype Screenshots


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Second Prototype Screenshots


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Reflections

What Would We Do Next?Wide variety of menu itemsAural feedback Include quick animations?

How Does This Fit In The Marketplace?Who Needs Will Clayton Anyway?


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Questions?

A demonstration can be found athttp://students.olin.edu/jfernandez/projects/hfid/ebp/

Documents

Late Night Fast Food Drive- Thru Users Sutee Dee Jesus Fernandez Kevin Tostado