Last Updated: 07/01/2002 1 CSG Release 11 - Effective 07/01/2002

Last Updated: 07/01/2002

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CSG Release 11 - Effective 07/01/2002CSG Release 11 - Effective 07/01/2002

E-CommerceE-Commerce

A Mouse Click AwayA Mouse Click Away

Customer Profile CreationCustomer Profile Creation

Paperless ASR RequestsPaperless ASR Requests

Early Validation & Error PreventionEarly Validation & Error Prevention

Data IntegrityData Integrity

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Logging into CSG

CSG main menu

Finding help in CSG

Pre-order Validations

• Service address validation

• CFA information search

• SONET ring information search

Order Processing

• ASR order processing menu

– Creating a new ASR

– Creating / Updating “User Profile Defaults”

– Expedite Charge Message

– Validate CFA / SCFA

– Validate Service Address on the SALI page

• DLR Retrieval and Display

Order Tracking

• ASR Status Retrieval

– ASR Status Display

– ASR Status Definitions

– Retrieve /View DD/PTD Status Display

– The Clarification Request

– Retrieve / View Confirmation Notice (CN)

– Retrieve / View Design Layout Record (DLR)

• ASR Status Tracker

• Proactive Notification

Contact Information

Table Of ContentsTable Of Contents3

• Type your Login ID.

• Type your Password, given by the CSG system administration.

• Click ‘Continue’ to proceed.

• If the typed information is incorrect, click the ‘Clear All Fields’ button and retype the Login ID and password.

ALL ALL CAPITALSCAPITALS

Logging Into CSG4

CSG Main Menu

• The Pre-Order Validation function can be used to verify Service Address, CFA, and SONET Ring information prior to issuing ASRs, in Vz East only at this time. These functions will become available for Vz West ASRs in the future.

• Order Processing functions include ASR Order Processing and DLR Retrieval.

• Order Tracking includes ASR Status Retrieval, ASR Status Tracker and Proactive Notification.

ASR Status Retrieval can be used to view the status of any ASR sent to Verizon for any state regardless of how it was sent.

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• The ‘Help’ link is at the top of each page after the main menu.

• Click on “Help” and the Help /User Guide will open in a new browser.

• This page provides a link to “Contact Us” information, CSG Web-Based On- Line Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, & the Getting Started Access Request Form.

Finding Help in CSG6

Pre-Order Validation

Pre-Order Validation Functions:Service Address, CFA Information Search, SONET Ring Information Search.

• Performing these functions prior to issuing an ASR, may help reduce the need for Sups.

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• Select the desired search criteria by clicking the drop-down menu which contains: – Search by Address (SA)– Search by AHN (assigned house number) – Search by Telephone Number

• Click the ‘Search’ button to proceed.

Service Address Validation8

• Populate the required fields on this page


Service Address ValidationSearch By Address

Drop Down Menu

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Service Address Validation Successful Find

This page is displayed with an exact match.

• The Serving Wire Center CLLI Code and LSO (NPA/NXX) are displayed.

• With an unsuccessful find, an error message will be displayed.

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Service Address Validation Multiple Address List

When an exact match is not found, this page is displayed with alternatives.

• Select from the Multiple Address List by clicking on the radio button.

• Click the ‘Search’ button at the bottom of the page to continue the search.

RADIO RADIO BUTTONSBUTTONS

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Service Address Validation Address Search Range Results

Use the data from this list to create a more correct service address, if appropriate.

• Return to the Service Address Validation Page via ‘CSG Main Menu’ button.

• Or click the ‘Previous’ button to return to the search selection page.

NOTE: For AHN searches, this page may be displayed with a list of AHN Ranges.

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Select the search criteria from the drop down menu• Search by:

– CFA list

– CFA details

– CFA channel details

• Click the ‘Search’ button

Circuit Facility Assignment (CFA) Search13

CFA List Retrieval

To retrieve a CFA list:

• Populate the ‘A’ Location, ‘Z’ Location, and select the ‘State’.


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CFA List Retrieval Display

Clicking on a blue underlined ‘Facility Designation’ will initiate a ‘CFA Details Search’.

• With a successful search, the CFA List Information is displayed.

• With an unsuccessful search, an error message will be displayed.

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CFA Details Search

To retrieve by CFA Details (Facility):• Enter the ‘Facility Designation’• Select the ‘Facility Type’• Populate the ‘A’ & ‘Z’ Locations• Select the ‘State’• Click the ‘Search’ button to proceed.

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CFA Details (Channel) Display

Clicking on a blue underlined ‘Channel’ will initiate a ‘CFA Channel Details’ search..

• With a successful search, the CFA Information page with details is displayed.


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CFA Channel Details Search

To search by CFA Channel:• Enter the ‘Facility Designation’, select the ‘Facility Type’ & desired ‘Channel’.

• Populate the ‘A’ &‘Z’ Locations, and select the ‘State’.


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CFA Channels Details Retrieval - Information Display

• With a successful search, the CFA Channel Information page is displayed.


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Enter the appropriate ‘Facility Designation’. Select the ‘Facility Type’ from the drop-down window. Populate the ‘A and Z Location’ CLLI Codes. Select the ‘State’ in which the circuit resides from the drop-down window. Click on the ‘Search’ button. The Ring Information will be displayed with a successful find. An unsuccessful find will result in an error message.

SONET Ring Information Search20

When a match is found, the SCID and Equipment codes for the SONET Ring requested will be displayed along with the Bank Node Locations.

Click on a location in the highlighted Bank Node Locations section The Bank Information will be displayed.

SONET Ring Information Display 21

• The Bank information includes: SCID, Bank Code, Relay Rack Code, Equipment Codes, Levels, STS, Group, VT, Status – Spare or Working.• If the Status is “Working” the CLO, Activity Date, and Circuit ID are populated.

SONET Ring Bank Information22

• Create and send an ASR to Verizon East.

• View available DLRs (no matter how Verizon received the ASR) for Verizon East Circuits by Circuit ID.

Note: These functions are only available for Verizon East at this time. They will become available for Verizon West in the near future.

Order Processing23

All ASR Order Processing functions are available from this page.

ASR Order Processing Menu24

Creating a New ASR

ASR Step 1:

• Select the service request type from the drop down menu.

• Then click the ‘Create New ASR’ button to proceed.

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ASR Step 2:• Type or Select the Circuit Quantity and select an Activity type.

• Select any Additional Forms needed.

• The forms listed are associated with each particular service.

• Click ‘Next’ to proceed.

Selecting the ASR Forms Example: Special Access (Transport)

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Creating a ‘User Defaults Profile’

• To create or update a user profile, select ‘Create or Update a User Profile’ from the ASR Order Processing Page.• Populate the desired fields and click the ‘Save’ button.• This information will be pre-populated on subsequent ASRs. • This function is optional, user-specific, and can be changed by the user as needed.

Enterprofiledata

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ASR Order Processing

Page

Entering Data on the ASR

ASR Step 3:• Select the appropriate ‘ICSC’ code from the drop-down list.• Enter the ASR data in the appropriate fields.• Click the ‘Next’ button located at the top of the page.Note: The left menu displays all associated ASR pages based upon the “Create ASR” menu selections and each is also a link to that ASR page.

EnterASRdata

Left Menu

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• The Navigation, ASR Functions, Validations, and Form Functions buttons are at the top of each ASR page.

• The ASR Response pages, such as the SALI page, have the navigation buttons at the bottom of each page.

NOTE: All pages of the ASR can be printed at once by clicking on “Print ASR user friendly version”.

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NOTE

• When ‘Y’ is populated in the EXP (expedite) field, this notification message will pop-up.

• Click OK to continue populating the ASR.

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Entering Data on the Service Specific Page

ASR Step 4• Enter the ASR data in the appropriate fields.• Check errors per page by clicking on the ‘Error Check’ button.• Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed.

Note: A “check mark” is displayed on the left menu when an ASR page has been accessed.

EnterASRdata

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Validate CFA/SCFA on the Service Specific Page

ASR Step 5• Validate CFA on the Service Specific page by clicking the ‘Validate CFA/SCFA’ button at the top of the page. • This will allow the CFA or SCFA channel to be validated for spare or busy. • The response reflects the information retrieved from Verizon’s OSSs.

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CFA/SCFA Verification & Channel Update

ASR Step 5a Channel Status: B = Busy S = SpareIf the channel the user has selected is busy (B), this page presents all channels and may be used to select a spare (S) channel instead.• Click the box above your busy channel to remove that entry.• Select a new spare channel by clicking on the box above the channel number.• Click the “Update Channel Field” button to return to the Service Specific Page. • The user may keep the channel originally selected by clicking the “Previous” Button.• An Error Message will pop-up to explain that the channel selected is busy and this may cause a delay in the ASR being processed.

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CFA/SCFA Verification - CFA Not Found

ASR Step 5b - CFA Not FoundIf the user populates a CFA that cannot be found the message, “Circuit not found.” , is returned.

The user can only select the Previous button.

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CFA Not Found - Continued

ASR Step 5c - CFA Not Found• An Error message will pop up to explain that the CFA was not found and this may cause a delay in the ASR being processed. • The CFA Validation field is “FAILED”.• CSG will not present a “Validate and Submit” button until the CFA is corrected and re-validated.

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CFA/SCFA Validation Notice

• If the CFA / SCFA is validated as spare, the CFA /SCFA Validation field is “PASSED”.• If the CFA / SCFA is validated as busy, this field is “CHANNEL BUSY”.• If the CFA /SCFA is not found, this field is “FAILED”.• The ASR may still be submitted with a CFA Validation Status of “PASSED”, “CHANNEL BUSY” or “NOT APPLICABLE”. • If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated.

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Validate the Service Address on the SALI Page

ASR Step 6• Enter the Service Address information in the appropriate fields..• This will allow the Address to be validated. • The response reflects the information retrieved from our back end OSSs.• Validate the address by clicking on the ‘Error Check’ button on the top of the page.

Error CheckButton

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ASR Step 6a Clicking the “Error Check” button on the SALI page will result in EITHER:

1. Successful Validation Verify all of the changes are correct and click the “APPLY CHANGES” button.

OR See next slide

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ASR Step 6a, cont’d

2. A Multiple Address List. • Select the correct address including the correct Unit,Room, Floor, etc.• Then click on the “Search” button. The screen above will be presented.• Verify all of the changes are correct and click the “APPLY CHANGES” button.

NOTE: Clicking the “RETURN TO SALI” button may result in a failed validation. The ASR can be transmitted with a Service Address Validation Status of “Failed”, however,this may delay the ASR processing and a Sup may be requested by the AP rep.

3. An Error Message

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• The Address Validation Field will either show “PASSED” or “FAILED”.• The ASR can still be submitted with “FAILED” Address information, but it may cause a delay in processing the ASR. • A Sup may be requested by the AP rep.• If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated.

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Validate and Submit the ASR

ASR Step 7 - After accessing all pages of the ASR• Check errors by clicking on the ‘Error Check’ button, which appears on every page, to check that page for any errors.

• Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed.

Note: A ‘check’ on the left menu is displayed when an each ASR page has been accessed.

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ASR Successfully Submitted

ASR Step 7A

If the ASR is error-free and successfully submitted, CSG will transmit the ASR to our OSSwith the next scheduled batch file transmission.

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Success!

ASR Validation Errors Page

ASR Step 7B

• Each ASR page with errors will be displayed in the left menu with an “X”.• The ‘Page’, ‘Field in Error’ and ‘Description’ will be displayed in the right menu.

• Clicking on any of these fields will take you to the associated ASR page.

LeftMenu Right

Menu

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Clearing Errors on the ASR

ASR Step 8

• Most fields to be corrected will appear in red on the form(s).

• All errors will be displayed on the ASR Validation Error page.

• After correcting all the errors, click the ‘Validate and Submit’ button.

• If the ASR is error-free, CSG will transmit the ASR with the next scheduled file transmission to CAFÉ or EXACT.

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Retrieving a CSG ASR Via the ‘Retrieve ASR’ Function

Retrieve ASR Step 1

On the the ASR Order Processing Page:

• Type the CCNA and PON for the desired ASR.

• Click the ‘Retrieve ASR’ button to proceed.

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Using the ‘Retrieve an Existing Using the ‘Retrieve an Existing ASR from a List’ FunctionASR from a List’ Function

Retrieve previously entered CSG ASR from a List A list of previously entered CSG ASRs can be viewed by: 1. Selecting ‘User’ or ‘User Group’ oror2. Selecting ‘All’ oror a specified date range ‘From & Through’. thenthen3. Clicking the ‘Retrieve List’ button. The default selections are set at ‘User’ and ‘All’.

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Using the ‘Retrieve an Existing ASR from a Using the ‘Retrieve an Existing ASR from a List’ FunctionList’ Function

Retrieve a previously entered CSG ASR from a List (continued)•Select the ASR by clicking the Radio Button next to the CCNA and PON.• From the ASR Functions Menu at the top of the page, click the function desired:

Refresh List Assume Ownership of ASR Cancel ASR Retrieve ASR Change DDD Retrieve ASR Status

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To retrieve any DLR for a Verizon East circuit:

•Click on the state from the drop-down box

•Enter the Circuit ID in the correct format area

•Click the “Search” button.

Note: This function is only available for Vz East DLRs at this time. It will become available for Vz West DLRs in the future.

DLR Retrieval (by Circuit ID)49

Order Tracking50

ASR Status Retrieval is available for all ASRs received by Verizon, regardless of what state it is for or how the ASR was received by Verizon.

ASR Status Tracker and Proactive Notification are only available for Vz East ASRs at this time. These functions will become available for Vz West ASRs in the future.For more information on the ASR Status Retrieval Display, please visit the CSG Web-based Training on the CSG Home Page at : http://www22.verizon.com/wholesale/ldp/csgor from the Verizon.com/Wholesale website, search for key word: csghome

ASR Status Retrieval

• Select the CCNA from the drop-down list of CCNAs for your company

• Type the ASR PON • Select the associated state, regardless of how ASR was sent to Verizon.

NOTE: If the state is either Pennsylvania (PA) or Virginia (VA), you must also select the ICSC code associated with that ASR.

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The ASR Status Display Page allows a user the ability to view & retrieve:The ASR Status Display Page allows a user the ability to view & retrieve: Confirmation Notice (CN)Confirmation Notice (CN) Design Layout Record (DLR)Design Layout Record (DLR)

DD/PTD/Jeopardy StatusDD/PTD/Jeopardy Status Clarification Request (CR)Clarification Request (CR)

ASR Status Display52

ASR Status Definitions Accepted

The ASR has passed the initial ASR processing system edits and has been successfully entered into the system.

CanceledA Sup 1 to cancel the ASR has been received and processed in the ASR processing system.

Closed All work in Verizon has been completed on this ASR.

ConfirmedThe Confirmation Notice (CN) has been received from Verizon’s ASR processing system. The CN can now be viewed in CSG.

Customer Not Ready The Customer cannot meet the due date and a Sup is required to change the DDD. This status results in a Clarification Request page on the ASR.

Deleted The ASR was deleted before being submitted for processing.Draft The ASR was saved but not submitted for processing.

ErrorThe ASR has failed the CSG validation process. The errors must be corrected and the ASR must be “Validated and Submitted” for processing.

Errored SupThe Sup has failed the CSG validation process. The errors must be corrected and the ASR/Sup must be “Validated and Submitted” for processing.

Extract in Progress Valid ASRs are now being extracted for batch file transmission.

Pending Transmission The ASR has passed the CSG validation process and will be sent to the ASR processing system with the next batch file transmission.

QueryVerizon has requested a Sup to correct error(s). The ASR cannot be processed until the Sup is received. This status results in a Clarification Request page on the ASR.

RejectedThe Verizon processing system has rejected the ASR. The errors must be corrected and the ASR must be "Validated and Submitted" for processing.

Rejected SupThe Sup has failed the initial edits in the Verizon ASR processing system. The errors must be corrected and the ASR/Sup must be "Validated and Submitted" again for processing.

Transmitted The ASR has been transmitted to the Verizon ASR processing system.

NOTE: Closed and Canceled ASRs will be moved from the User List to the “Archived ASRs” list after 90 days. They will be retained in the “Archive Database” for 2 years. Deleted ASRs will be removed from the User List after 30 days.

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On the ASR Status Display Page: • When the DD/PTD dates are populated, the Status Information will be available after the orders have been issued• If there is a Jeopardy on either the PTD or DD, the jeopardy code will be displayed. • The Jeopardy Code Description Table provides a brief description of the jeopardy.

Retrieve / View Due Date/Plant Test Date Status Display

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The Clarification Request

The user is responsible to following up for checking ASR status on the ASR Status Retrieval Page. The “Clarification Request” is the result of a Status of Query or Customer Not Ready on the user’s ASR list. Users should click on the appropriate ASR to view the information on the Clarification Request input by the AP Rep. A Sup is required to correct the errors noted on the Query or to change the DDD per the Customer Not Ready Status .

NOTE: Questions about the information contained in the “Clarification Request” should be directed to the AP rep.

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On the ASR Status Retrieval Page:• If the CN Date is populated and the date is today or a past date, click the “View” button next to CN to retrieve the Confirmation Notice.• When Multiple Confirmation Notices are displayed, select the desired ‘ASRID’ that is highlighted in blue. The ‘Status’ must be confirmed.

Retrieve / View the Confirmation Notice (CN)56

Retrieve / View the Design Layout Record (DLR)

On the ASR status retrieval page If the RTR field on the ASR is not “F” and the DLR date is today or a past date:• Click the ‘View’ button next to DLRImportant note: if the date is today Verizon has the whole day to prepare the DLR.

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• Select the appropriate CCNA from the drop-down list of available CCNAs for your company.• Select the status information for all available ASRs to be viewed: FOC, Query, CNR (Customer Not Ready), Cancelled, Completed, or ALL• Select the appropriate From and Through dates.• Click the “Display PONs” button to proceed.

ASR Status Tracker58

A list of available PONs will be displayed. Select the PON for the ASR Status you wish to view from the drop-down list.

ASR Status Tracker59

Subscribe to receive e-mail notifications of status changes on a particular PON or for all PONs for a particular CCNA.

Proactive Notification60

Contact your Verizon Account Manager Contact your Verizon Account Manager for more Information for more Information

oror Send an e-mail to

[email protected]

Visit our Home Page at: http://www22.Verizon.com/wholesale/ldp/csg

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Documents

Last Updated: 07/01/2002 1 CSG Release 11 - Effective 07/01/2002