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Larry PotterfieldFounder and CEO
How does MidwayUSA sustain Results with Baldrige?
How does MidwayUSA sustain Results with Baldrige?
• America needs Baldrige.com
How does MidwayUSA sustain Results with Baldrige?
• Ten of the most-Important Topics to achieve/maintain Baldrige-Level Results
– Vision– Values– Culture Statement– Organizational Governance– Employee Satisfaction– Operational Goals– Long-term Goals– Strategic Planning– ISO 9000– Microsoft Outlook
Vision
• “To be the best-run, most-respected business in America for the benefit
of our Customers.”
Values
• Values are the non-negotiable family principles that guide us.
Honesty
Integrity
Humility LoyaltyPositive attitude
Teamwork Stewardship
AccountabilityRespect for others
• We choose Employees who share our Values
Culture Statement
• Culture helps define who we are – how we treat each other, how we serve our Stakeholders, and how we
run the business.
Culture Statement
Culture Statement
• Culture helps define who we are – how we treat each other, how we serve our Stakeholders,
and how we run the business.
• We choose Employees who align with our Culture
Organizational Governance
• Governance refers to the management and controls within our organization that help ensure
the protection of stakeholder interests.
Organizational Governance
Employee Satisfaction
• Our #2 Operational Goal– Semi-annual surveys, tailored to Employee Key
Requirements
– Focus Groups led by Company President
– Focus Groups focus on process or policy change recommendations to improve satisfaction on lowest-scoring items.
– Benchmark against other Baldrige recipients
Employee Satisfaction Results
Operational Goals/Results
Goal / Actual
• Customer Satisfaction – 93% / 93%
• Employee Satisfaction – 86% / 88%
• Vendor Satisfaction – 92% / 92.3%
• Shareholder Satisfaction – 100% / 96.2%
Long-Term Goals
Strategic Planning
• The Heart and Soul of Continuous Improvement
International Organization for Standardization
ISO 9000
International Organization for Standardization
• ISO 9001 certified in 2008
• ISO 9001 re-certified in 2011
Microsoft Outlook
• One of the Wonders of the Modern World• One week of SLT Planning Calendar
Weekly MeetingWeekly Meeting
April 28 - May 2, 2014
Board of Director's Meeting
Leadership and Management Q&A
Leadership Development MentoringLeadership Development MentoringLeadership Development MentoringLeadership Development Mentoring
State of the Business
Weekly Meeting - FSWeekly Meeting - HRWeekly Meeting - IS
Weekly Stategic Planning MeetingSLT Weekly Meeting
Leadership Development MentoringMarketing Focus Meeting
Weekly Meeting - CS Reminder: Departments Begin Drafing SPWeekly Meeting - Marketing Leadership Development Mentoring
2pm
3pm
4pm
5pm
8am
9am
10am
11am
12pm
1pm
Monday Tuesday Wednesday Thursday Friday28 29 30 31 32
How does MidwayUSA sustain Results with Baldrige?
• Ten of the Most-Important Topics to achieve/maintain Baldrige-Level Results
– Vision– Values– Culture Statement– Organizational Governance– Employee Satisfaction– Organizational Goals– Long-term Goals– Strategic Planning– ISO 9001– Microsoft Outlook
Larry PotterfieldFounder and CEO
How does MidwayUSA sustain Results with Baldrige?