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Largest automobile distributor. Operating across 7 core business sectors, It has a presence in over 30 countries across 6 continents.

• Historical data archived• Customer, Vehicle, Sales & Service scattered across

applications• Business and Technical teams were skeptical about load on

backend

Challenge

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• 360º view of Customer’s data (Historical & Realtime)

• Sales and service promotions with targeted campaigns for the customers

• Data insight to promote and upsell other business

• Loyalty Program• Availability of near real time for

Sales and Service Team

Outcome

Enabling Digital Transformation JourneyCustomer 360º Digital Initiatives with Integration

Solution

SAP ECC

SAP CRM

DataMart

…

APIAPI

API

Services

Integration

LRP

Apps

Sitecore

…

Batch & CDC

Batch

Batch & CDC

• Self-service integration for upstream applications

• Single Source of truth• Multi-data access model

Benefits

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eCommerce Platform Integration

Data Lake Digital Customer Apps

• Centralized repository to provide Customer 360º overview for customer’s Sales & Service operations.

• Availability of Real time Vehicle Data that can be utilized for reminding Due services for KM reading

• Availability of Real time VehicleWarning Data for Technical call center team to intimate any required service to Customer

• Single source for On demand data consumption by various digital channels, analytics, machine learning and artificial intelligence.

• Enabling an Enterprise Integration as a Service platform for all integration & orchestration requirements across the landscape

• SAP Commerce Cloud Platform, Appian Cloud, Azure Blob Storage

• On-Prem systems like SAP ECC, SAP CRM, SAP BI, SAP DBM

• Payment Gateway System

• Other SAP & Non-SAP integration including API Management

• Service customer booking App for appointment slot management to make service bookings, get service reminders & promotions

• Test drive App one stop Digital solution for the potential Customers as well as Test Drive Ambassadors for the test drive service

• Stock visibility App for Shipment visibility from Factory to end-point delivery

Enabling Digital Transformation JourneyCustomer 360º Digital Initiatives with Integration

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About InctureWe are a digital systems company and a community of passionate, purpose-led individuals seeking to enhance people’s lives with technology. We deliver digital solutions including Cherrywork® digital applications and intelligent platforms and technologies with speed and at scale to address our customers’ complex business challenges. We are one of the largest providers of Digital Applications and Technology Solutions on SAP Cloud Platform and SAP On-Premise Platform.

Incture, Cherrywork and other Cherrywork applications are registered trademarks of Incture Technologies Private Limited.