Laptop Program 2009-2010 Academic

Year

2 Models 14” T41015” T510

Students Purchasing255 freshmen

Successes

• All computer orders fulfilled on time• Responsive inside sales rep• MS Office shipped free • Excellent warranty support

Challenges

• Communication with change of majors• Mac users• Off-shore call center• MS Office 2007 vs. MS Office 2010

Solutions

• Mailing to all accepted students• Information for Mac Users• CDW-G

New Website Initiative• Graduate Students• PLS

Models

• Lenovo• T410• T510• X100e

• MAC• Current models

Bundle Differences/Lenovo

• Windows 7 Professional• No image• Depot warranty• Accessories

Student Survey

• Survey sent to 2228 undergraduate, full-time Business majors

• 237 responses• 10.64% students responded

Typical Response

• Lenovo computer• Frequently uses laptop in class

• 32% more than once a week• 32% for 1-2 courses • 29% for 3-4 courses

• 5% of students did not use their laptop for class use • 73% of students back up their data

• Scans for virus once a week (33%)• 6.% never scan,• Uses many Microsoft Office products frequently

• Excel: 38.66%,• Power Point: 31.51%; • Word: 90.34%; • Access: 2.52%

Typical Response

• Visited the Student Technology Center (STC) 2 or more times this year (2: 23.95%; 3: 20.59%; 4 or more: 23.11%)

• STC hours were convenient (96.22%)

• 25% rated STC turn-around time as GOOD,

Typical Response

Distribution of Participants

246 Students

Freshman Sophomore Junior Senior50

52

54

56

58

60

62

64

66

68 67

56

63

60

Distribution of Majors

Account-ing; 41

Decision and Sys-tem Sci-

ences; 12

Finance; 50

Food Market-ing, 55

Interna-tional

Business; 14

Man-age-

ment; 13

Marketing; 47

Pharma-ceutical

Marketing; 13

Undecided Business; 16 Accounting

Decision and System Sciences

Finance

Food Marketing

International Business

Management

Marketing

Pharmaceutical Marketing

Undecided Business

Manufacturer Distribution

Lenovo; 6

Apple; 16

Dell; 9Sony; 1

HP; 10

Acer ; 1

Asus; 4

Toshiba; 4 Other;

8

Laptops not purchased through Program

LenovoAppleDellSonyHPAcer AsusToshibaOther

Of the 187 laptops purchased through the SJU program, 185 of them were Lenovo computers.

Academic Usage

5%

32%

29%

22%

12%01 to 23 to 45 to 6More than 6

2006-07 Results

0 Courses: 6%1-2 Courses: 39%3-4 Courses: 32%5-6 Courses 13%More than 6: 10%

STC Visits

2006-07 Results

Never: Approx 12%4+ Visits:25%

16%

16%

24%21%

23%

0 times1 time2 times3 times4 or more times

Support Results

Hardware Software Spyware/Virus(es)

SJU Network Accidental Damage

Other Problems0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

100.00%

76.95%

46.82%

74.48%

90.38%

14.04%19.83%

Comparables to 2008-2009• Students are finding fewer problems with Hard Drive,

Keyboard/Touchpad, and CD Drive

• LCD problems have almost doubled amongst those surveyed

• 2010 has shown much fewer problems in Microsoft Office

• More students are backing up

• Microsoft Access has seen 20% decline in usage

• Excel used more often than in 2008-09

• Increased awareness of STC services

Student Suggestions/Concerns

Suggestions• Self-Fix Guidelines for Viruses• Better Training for STC employees• More consistent WIFI and LAN

networks• Batteries included in warranty program• Windows 7 on image• Further information about virus

protection• Laptop rentals to non-program

students• iTune recovery after laptop repair

Concerns• MySJU email

• Blackboard

• Battery Power

• Overheated Laptop

• Printing problems have diminished since 2008-09

STC SupportDo the hours of operation provided by the STC meet your needs?

Yes No0

50

100

150

200

250229

9

Student Awareness of Companion Support Sites

STC Blog

STC Fac

eboo

k Pag

e

Lapt

op P

rogr

am W

ebsit

e

Lapt

op P

rogr

am F

aceb

ook

Page

0.00%

20.00%

40.00%

60.00%

80.00%

100.00%

120.00%

6.72% 5.04%

28.99%

3.36%

93.28% 94.96%

71.01%

96.64%

Yes

No

• Additional Communication from Laptop Office• Mailing to all admitted students• Improved Facebook presence

• CDW-G partnership for orders and fulfillment

• Adult Learner resources

Plans for Improving Service