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INFORMATION TECHNOLOGY
Langara College
Information TechnologyIT Info-Session – February 2016
INFORMATION TECHNOLOGY
AgendaIT Strategic Plan
IT Governance
IT Service Desk
New Building Update
Lectern Prototypes & Lab Enhancements
Project Updates
ESSSE & Telephone Upgrade
KCS
Windows Migration & O365 Update
Service Packs
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2
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10
INFORMATION TECHNOLOGY
IT Strategic Plan
• Improved alignment with college vision categories
• Improved strategic and tactical management within IT
• Maintenance windows 18 months ahead for planned outages
INFORMATION TECHNOLOGY
IT Governance
• Kick-off meeting for IT Governance & Advisory Committee held in December 2015
• Improved IT governance and transparency
INFORMATION TECHNOLOGY
• In 2015 we responded to 19,362 requests!
IT Service Desk Stats
3277
6919
9973 9621
12891
14416
1586414789
16551
19,362
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
20000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Requests Submitted to IT
INFORMATION TECHNOLOGY
IT Service Desk – Upcoming Changes
• Fall 2016 – Service Desk will be moved to Library
• Current Service Desk (A104) will be closed down
INFORMATION TECHNOLOGY
New Science & Technology Building - Update
• August 2016:
– A/V install
• September 2016:
– occupancy of building
• All IT hands on deck to complete installation for Fall 2016 semester
INFORMATION TECHNOLOGY
Lectern Prototypes• Standard lectern in new building
• Will eventually replace old lectern• Available for viewing in C265 and in
room L303
Benefits:
• Newer technology
• More versatility
• Monitor on arm
• Touch panel
• Standards
INFORMATION TECHNOLOGY
Computer Lab Enhancements
• Dual purpose labs in progress
• L303/L304 being transformed into dual purpose classrooms
• Hybrid desks to support easy transition from classroom to full computer lab
Contact: Alexander Goldman –[email protected]
INFORMATION TECHNOLOGY
Project Status
Project / Initiative Health Progress Last Change Risk Risk Description
Leapfrog Program 5% Planning Resource availability
ESSSE 60% Luminis/Banner Completed, DRP consultant hired Resource availability
Windows Desktop Migration 30% SCCM infrastructure build complete
Student Drive Migration 100% Completed
Translink Compass 100% Completed
Email - Employee Migration 10% In planning & requirements Resources
Spring Service Pack 20% In progress
Winter Service Pack 100% Released to users
Telephone Upgrade (VOIP) 70% Phone Implementation Underway Time and Resources
PCI Compliance 50% Analyzing solution for CS, IE & Homestay Resources
Classroom/Lab Enhancements 80% Waiting to complete L303 and L304
Knowledge Management (KCS) 15% Reviewing RFP responses
New Building Technology 10% IT/AV Planning
IE CRM 20% RFI complete and starting RFP
INFORMATION TECHNOLOGY
ESSSE ProjectEssential Systems Stabilization and Security Enhancements
7 essential systems identifiedBanner SSB and INB, Luminis portal, Room Booking System (Schedule Expert),
www.langara.ca, Account provisioning, Lab and desktop software, College phone system
Banner – Upgrade to Oracle 12c completed
Luminis – Hardware and software upgrade completed
Schedule Expert – upgrade underway & will be in production for May 2016
College phone system – Implementation underway
Planning underway for enhancements and disaster recovery plans for:
• The College Website
• Account provisioning
• Lab and Desktop software
INFORMATION TECHNOLOGY
Key ESSSE Upgrades Completed
• Oracle & Banner Upgrade – Installed new version of Oracle database & updated Banner servers
• myLangara (Luminis) portal – Upgraded myLangara portal hardware & software
INFORMATION TECHNOLOGY
Telephone Upgrade Project
Implementation of new phone system underway• All phones on campus are being replaced
• Until end of march, IT visiting offices to upgrade phones
• New instructions provided
• Old phone remains in office until system
programming complete the next day
• Drop off old phone at Service Desk
when new phone working
• Installation led by co-op students
INFORMATION TECHNOLOGY
KCS (KnowledgeCentered Support)
• Leverage Knowledge Centered Support (KCS) methodologies
• Unify knowledge management for Service Desk.
• Share IT know-howwith students andemployees viaon-line self-serveportals (future)
INFORMATION TECHNOLOGY
Windows Migration Update
• New desktop management infrastructure
• New desktop images
• New desktop devices
• Preparing to make operational next month
• Desktop deployments will happen over the next 12 months
INFORMATION TECHNOLOGY
Email Project – O365 Update
• Email and Calendaring - to replace SunOne and Zimbra
• Project Planning and Needs Assessments are underway.
• Migrate Zimbra Users by September & SunOne users by end of year
INFORMATION TECHNOLOGY
Service Packs
Winter Service Pack released and key items complete:
• Student Computer User ID self-service password reset
• CUPE Length of Service Report enhancement
Starting Spring Service Pack:
• SSB Faculty evaluations – Continuing calculations
• Division Assistant class list access for SRI surveys
• TranscriptBC Update
INFORMATION TECHNOLOGY
Q & A
