Labour Free Services for Non-Cellular Customers- Silent DG Set Application Only

8/10/2019 Labour Free Services for Non-Cellular Customers- Silent DG Set Application Only

1/3

Service Information:

TAFE Motors and Tractors Limited (TMTL) shall offer 3 free service visits along with every engine manufactured by the company and supplied to the customers ofnon-cellular segment for Silent DG Set application. This shall be applicable for PG engines with ESN: 5211series onwards.The schedule of labour free service visits will be as follows :-

Type of Visit

Commissioning Visit

Service Visits : With EicherRakshak Oil With other Oil of recommended grade

Ist free service visit

Within 50 hours of DG running or 15 daysfrom the date of DG commissioning,whichever occurs earlier, along withreplacement of Oil and Filters

Within 50 hours of DG running or 15 days fromthe date of DG commissioning, whicheveroccurs earlier,along with replacement of Oil andFilters

2nd free service visit

Within 550 hours of DG running or 195 daysfrom the date of DG commissioning,whichever occurs earlier, along withreplacement of Oil and Filters

Within 300 hours of DG running or 105 daysfrom the date of DG commissioning, whicheveroccurs earlier, along with replacement of Oil andFilters

*** Please refer to the detailed 'Process flow ' provided in the followin g sheets for executio n of free service visits in the field.

Schedule

Within 6 months from the month of engine manufacturing

Date: July 2013 Issue: 10 Bulletin Number: PG/10/2013-14

SUBJECT:Implementation of labour free service visits for non-Cellular customers- Silent DG set application only.

ENGINE MODELS AFFECTED: All models: 222ESG,322ESG,323ESG,422ESG,422TC, 621ES, 881ES

SAFETY NOTICE:Instructions in the bulletins assume that the technician has sound knowledge on safety procedures and has been trained on the maintenance and repair of Eicherproducts. If you are unsure or do not understand the information contained in this bulletin, please contact TMTL for assistance. Remember SAFETY comes FIRST.

SERIAL NUMBER RANGE AFFECTED: 5211series onwards

OEA INFORMATION:

MANUFACTURING EFFECTIVITY SL NO.: 100% from 5211series onwards EFFECTIVITY DATE: 01.07.2013

5.The warranty of the engine shall be deemed to be VOID if the recommended service schedule is not followed by the customer.

The above labour free services can be availed only through the Authorised Service Dealers of TMTL, subject to the following conditions :-

1.The labour free service visits are applicable only for the DG sets manufactured by the Authorised OEAs (Original Equipment Assembler) of TMTL and purchased fromthe Authorised dealers.

2. All consumable parts and Oil for the Ist and 2nd service visits shall be arranged by the customer through the authorized service dealers on chargeable basis.

3.Genuine parts and recommended oil are used during the routine services of the DG set.

4. It is the responsibility of the DG set purchaser to avail these free service visits as per the above recommended schedule. After the specified timelines, the freeservice visit offer shall not be applicable.


2/3

END END

PROCESS FLOW - COMMISSIONING VISIT

m por t n t -1. The above process of Free Commissionin g Visit thru TMTL shall be applicable only on PG Engine sold in Silent DG application for non-cellular segmentand effective from ESN - 5211..... onwards. For all the engines manufactured prio r to this period and / or sup plied to telecom segments, the existin g systemshall be applicable.2. For applicability of free commissio ning visit , please refer to the Offer for Labour free service visits sheet.

START

Post successfulinstallation of DG,

Commissioning Call to beregistered on TMTL Care

TMTL Care to forward thecall to concerned ASI

Commissioning requestforwarded by ASI to

concerned OEA

OEA to check and confirmthe Installation Complete

status

OEA to forward the completecustomer details with ESN to theASI with confirmation for doing

the Commissioning

ASI to forward theCommissioning request to the

concerned Service Dealer(SD)

SD to depute thetechnician to the

customer site

Technician to check theinstallation of the DG

Commissioning done by SDTechnician; details captured

in commissioning report

Technician to inform SDoffice regarding closing of

commissioning call

Call closure information toOEA and TMTL Care by

ASI

Information to ASI by SDoffice

SD to entercommissioning details

on TMTL Portal

SD to liasion with Customerand TMTL for labour free G1(50 hrs) and G2 (500 hrs)services; Charges to beclaimed by SD from TMTL

SD to raise bill on TMTL forcommissioning charges

Technician to inform SDoffice regarding

installation deficiencies

SD office to informASI, RSM & OEA

Visit charges to be debited to theconcerned OEA and credited tothe SD - RSM to give information

to TMTL finance

OEA to liasion forinstallation correction

ASI to close call onTMTL Care

Back to START


3/3

END END

PROCESS FLOW - TWO LABOUR FREE PM SERVICES

Impor tant -1. The above process of Free PM Services shall be applicable only on PG Engine sold in Silent DG application for non-telecom segment and effective fromESN - 5211...... onwards. For all the engines manufactured prior t o this perio d and / or supp lied to telecom segments, the existing system shall be applicable.2. For applicability of free services, please refer to the Offer for Labour free service visits sheet.3. The Parts and Oil required duirng t he Ist and IInd PM service shall be chargeable fro m the customer.

START

Post successfulcommissioning of DG byservice dealer and after 50 hrsof DG running or 15 days , Call

for free PM service visit to beregistered on TMTL Care

TMTL Care to forward thecall to concerned ASI

PM service requestforwarded by ASI to

concerned service dealer

SD to check and confirmthe Commissioning

Complete status

SD to verify the applicability offree service visit for the saidcustomer wrt the applicable

conditions *

SD to depute thetechnician to the

customer site

Technician to check theapplicability of free

service visits wrt DG /site condition

PM service to be done by SDTechnician with Parts and

Oil; details captured in FSRreport

Technician to inform SDoffice regarding closing

PM service call

Call closure informationTMTL Care by ASI

Information to ASI by SDoffice

SD to enter PM detailson TMTL Portal

Similar process to befollowed for 2nd free servicevisit as per recommendedschedule

SD to raise bill on TMTL forPM visit charges

Technician to inform SDoffice regarding non

applicability condition

SD office to informASI, RSM

ASI to close call onTMTL Care

Documents

Labour Free Services for Non-Cellular Customers- Silent DG Set Application Only